Critical error loop

  • Thread starter Thread starter gah
  • Start date Start date
G

gah

Toshiba Satellite x205-SLi6
Vista Ultimate 32 bit
Protector Suite QL
Error message: Fingerprint Software Win 32: wtsrsn err 14

When rebooting (not restarting) after installing MSN Premium ISP
software, Windows encounters a critical error and goes into a loop
restarting automatically. After many attempts to resolve this issue,
one call to Toshiba support and two calls to MSN support, I resolved
the issues by restoring the system to the out-of-the-box state and de-
installing the Protector Suite software.

Why does Windows go into a rebooting loop?
What is this error?
What is the fix...other than de-installing the software?
 
> When rebooting (not restarting) after installing MSN Premium ISP

First we need to understand that restarting and rebooting are exactly the
same thing. Booting and starting are exactly the same thing.
So, this part of your message lost me.
--
Bob Noble
http://www.sonic.net/bnoble
"gah" <mg_hollis@msn.com> wrote in message
news:0e6de3c0-a6a6-4aa8-b8c6-967bd48bc077@k37g2000hsf.googlegroups.com...
> Toshiba Satellite x205-SLi6
> Vista Ultimate 32 bit
> Protector Suite QL
> Error message: Fingerprint Software Win 32: wtsrsn err 14
>
> When rebooting (not restarting) after installing MSN Premium ISP
> software, Windows encounters a critical error and goes into a loop
> restarting automatically. After many attempts to resolve this issue,
> one call to Toshiba support and two calls to MSN support, I resolved
> the issues by restoring the system to the out-of-the-box state and de-
> installing the Protector Suite software.
>
> Why does Windows go into a rebooting loop?
> What is this error?
> What is the fix...other than de-installing the software?
>
 
It looks to me like windows goes into a rebooting mood/restarting mood
because the other software, Protector Suite has not been written properly to
interface with windows properly. This causes windows to crash, thus the
restarting repeatedly.

To fix this, you should be talking to the Protector Suite people. Go to
their website and look for support.
I usually go to support and look for frequently asked questions, faqs.
Look for patches or upgrades and install them and see if your problem
persists. If so, contact their support people by email and see if they can
help you. If not, don't run the software unless you like to watch the reboot
process. :O)

--
Bob Noble
http://www.sonic.net/bnoble
"gah" <mg_hollis@msn.com> wrote in message
news:0e6de3c0-a6a6-4aa8-b8c6-967bd48bc077@k37g2000hsf.googlegroups.com...
> Toshiba Satellite x205-SLi6
> Vista Ultimate 32 bit
> Protector Suite QL
> Error message: Fingerprint Software Win 32: wtsrsn err 14
>
> When rebooting (not restarting) after installing MSN Premium ISP
> software, Windows encounters a critical error and goes into a loop
> restarting automatically. After many attempts to resolve this issue,
> one call to Toshiba support and two calls to MSN support, I resolved
> the issues by restoring the system to the out-of-the-box state and de-
> installing the Protector Suite software.
>
> Why does Windows go into a rebooting loop?
> What is this error?
> What is the fix...other than de-installing the software?
>
 
On Jun 3, 12:33 am, "Bob Noble" <bno...@sonic.net> wrote:
> It looks to me like windows goes into a rebooting mood/restarting mood
> because the other software, Protector Suite has not been written properly to
> interface with windows properly. This causes windows to crash, thus the
> restarting repeatedly.
>
> To fix this, you should be talking to the Protector Suite people. Go to
> their website and look for support.
> I usually go to support and look for frequently asked questions, faqs.
> Look for patches or upgrades and install them and see if your problem
> persists. If so, contact their support people by email and see if they can
> help you. If not, don't run the software unless you like to watch the reboot
> process. :O)
>
> --
> Bob Noblehttp://www.sonic.net/bnoble"gah" <mg_hol...@msn.com> wrote in message
>
> news:0e6de3c0-a6a6-4aa8-b8c6-967bd48bc077@k37g2000hsf.googlegroups.com...
>
>
>
> > Toshiba Satellite x205-SLi6
> > Vista Ultimate 32 bit
> > Protector Suite QL
> > Error message: Fingerprint Software Win 32: wtsrsn err 14
>
> > When rebooting (not restarting) after installing MSN Premium ISP
> > software, Windows encounters a critical error and goes into a loop
> > restarting automatically.   After many attempts to resolve this issue,
> > one call to Toshiba support and  two calls to MSN support, I resolved
> > the issues by restoring the system to the out-of-the-box state and de-
> > installing the Protector Suite software.
>
> > Why does Windows go into a rebooting loop?
> > What is this error?
> > What is the fix...other than de-installing the software?- Hide quoted text -
>
> - Show quoted text -

When the system automatically restarts after installing the software
(Do you want to restart now?), the error did not appear. When the
system was shut down and powered off, then restarted, then error
appeared. As for the UPEK support site...almost as bad as the Toshiba
support site. I've de-installed the app and will continue to use
passwords.
 
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