Copilot for Microsoft 365 Integration with Service Now – HLS Copilot Snacks

[Mike Gannotti]

The ServiceNow plugin for Copilot for Microsoft 365 allows users to easily create and track tickets for IT support within the Copilot app. Users can access the plugin from the Copilot toolbar and submit requests with relevant information, such as screenshots, device details, and error messages. The plugin also enables users to view the status of their tickets, communicate with IT agents, and provide feedback on the resolution. This integration can benefit users by simplifying the process of requesting and receiving IT support and can benefit IT support by reducing the need for manual data collection and improving customer satisfaction.

In this Copilot Snack I demonstrate the use of the Copilot/ServiceNow integration from within Microsoft Teams, Microsoft Word, and Microsoft PowerPoint.

*Special thanks to Microsoft's Maria Kurian for enabling the integration that made this demo possible!

To see all HLS Copilot Snacks video click here.


Resources:

• Connect Copilot for Service to ServiceNow - Copilot for Service | Microsoft Learn
• Combining GenAI Capabilities with Microsoft – ServiceNow Press
• Plugins for Microsoft 365 Copilot (Inside Microsoft Teams) – Microsoft Adoption
• Prompts:
  • Why can't I get my weather report? Are there any tickets in ServiceNow related to weather?
  • List the last 5 tickets in ServiceNow and provide a brief description of each
  • last 7 tickets in ServiceNow and describes each on a slide

To see all HLS Copilot Snacks video click here.

Thanks for visiting – Michael Gannotti LinkedIn

Continue reading...