Also Do Some Online Scans
Run Kaspersky online virus scan Kaspersky Online Scanner.
http://www.kaspersky.com/virusscanner
After the updates have downloaded, click on the "Scan Settings" button.
Choose the "Extended database" for the scan.
Under "Please select a target to scan", click "My Computer".
Note: You have to use Internet Explorer to do the online scan.
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Download and scan with SUPERAntiSpyware Free for Home Users
http://www.superantispyware.com/
* Double-click SUPERAntiSpyware.exe and use the default settings for
installation.
* An icon will be created on your desktop. Double-click that icon to
launch the program.
* If asked to update the program definitions, click "Yes". If not,
update the definitions before scanning by selecting "Check for Updates". (If
you encounter any problems while downloading the updates, manually download
and unzip them from here.)
* Under "Configuration and Preferences", click the Preferences button.
* Click the Scanning Control tab.
* Under Scanner Options make sure the following are checked (leave all
others unchecked):
o Close browsers before scanning.
o Scan for tracking cookies.
o Terminate memory threats before quarantining.
* Click the "Close" button to leave the control center screen.
* Back on the main screen, under "Scan for Harmful Software" click Scan
your computer.
* On the left, make sure you check C:\Fixed Drive.
* On the right, under "Complete Scan", choose Perform Complete Scan.
* Click "Next" to start the scan. Please be patient while it scans your
computer.
* After the scan is complete, a Scan Summary box will appear with
potentially harmful items that were detected. Click "OK".
* Make sure everything has a checkmark next to it and click "Next".
* A notification will appear that "Quarantine and Removal is Complete".
Click "OK" and then click the "Finish" button to return to the main menu.
* If asked if you want to reboot, click "Yes".
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"Hp" wrote:
> I am no longer able to access anything within control panel and it has
> disappeared from my start menu all together. Microsoft has attempted a hotfix
> download with no luck! (The error message reads: This operation has been
> canceled due to restrictions in effect on this computer. Please contact your
> system administrator.)
> Is there anyone experiencing this same problem and/or can anyone suggest
> possible solution?