Windows NT Can't Print in Excel

  • Thread starter Thread starter Steve
  • Start date Start date
S

Steve

Hi All,
I have a TS that is Windows 2K with Office 2003 on it. The client has
Windows XP and connects via RDP.
She can print to all apps except Excel. Word is ok..Outlook, Adobe
etc...just not Excel.
Any help would be greatly appreciated.

Thanks,
Steve
 
Can you elaborate on "can't print"?
Is the printer not visible at all from within Excel?
Does the user get an error message?
Is the document send to the spooler?
Any errors in the EventLog?
Is this a redirected printer? If so, did you install a 3rd party
printer driver for it on the server?
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
*----------- Please reply in newsgroup -------------*

Steve <Steve@erssol.com> wrote on 20 aug 2007:

> Hi All,
> I have a TS that is Windows 2K with Office 2003 on it. The
> client has Windows XP and connects via RDP.
> She can print to all apps except Excel. Word is ok..Outlook,
> Adobe etc...just not Excel.
> Any help would be greatly appreciated.
>
> Thanks,
> Steve
 
The printer is visible in Excel.
No error message...job goes in and out of the print queue.
No errors in event log.
The driver is installed on the server.
It prints fine in all other applications, except excel. It looks like
it acts normal in excel i.e. no errors...sees printer, jobs go in and
out of queue...but nothing ever prints.
Thanks.

On Mon, 20 Aug 2007 07:15:44 -0700, "Vera Noest [MVP]"
<Vera.Noest@remove-this.hem.utfors.se> wrote:

>Can you elaborate on "can't print"?
>Is the printer not visible at all from within Excel?
>Does the user get an error message?
>Is the document send to the spooler?
>Any errors in the EventLog?
>Is this a redirected printer? If so, did you install a 3rd party
>printer driver for it on the server?
>_________________________________________________________
>Vera Noest
>MCSE, CCEA, Microsoft MVP - Terminal Server
>TS troubleshooting: http://ts.veranoest.net
>*----------- Please reply in newsgroup -------------*
>
>Steve <Steve@erssol.com> wrote on 20 aug 2007:
>
>> Hi All,
>> I have a TS that is Windows 2K with Office 2003 on it. The
>> client has Windows XP and connects via RDP.
>> She can print to all apps except Excel. Word is ok..Outlook,
>> Adobe etc...just not Excel.
>> Any help would be greatly appreciated.
>>
>> Thanks,
>> Steve
 
I would start by uninstalling the 3rd party printer driver
completely and instead mapping the printer to a native driver.
This kind of irratic behaviour is rather common for a printer
driver which is not TS compatible.
Details here (apply to 2003 as well):

239088 - Windows 2000 Terminal Services Server Logs Events 1111,
1105, and 1106
http://support.microsoft.com/?kbid=239088

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

Steve <Steve@erssol.com> wrote on 20 aug 2007 in
microsoft.public.windows.terminal_services:

> The printer is visible in Excel.
> No error message...job goes in and out of the print queue.
> No errors in event log.
> The driver is installed on the server.
> It prints fine in all other applications, except excel. It looks
> like it acts normal in excel i.e. no errors...sees printer, jobs
> go in and out of queue...but nothing ever prints.
> Thanks.
>
> On Mon, 20 Aug 2007 07:15:44 -0700, "Vera Noest [MVP]"
> <Vera.Noest@remove-this.hem.utfors.se> wrote:
>
>>Can you elaborate on "can't print"?
>>Is the printer not visible at all from within Excel?
>>Does the user get an error message?
>>Is the document send to the spooler?
>>Any errors in the EventLog?
>>Is this a redirected printer? If so, did you install a 3rd party
>>printer driver for it on the server?
>>_________________________________________________________
>>Vera Noest
>>MCSE, CCEA, Microsoft MVP - Terminal Server
>>TS troubleshooting: http://ts.veranoest.net
>>*----------- Please reply in newsgroup -------------*
>>
>>Steve <Steve@erssol.com> wrote on 20 aug 2007:
>>
>>> Hi All,
>>> I have a TS that is Windows 2K with Office 2003 on it. The
>>> client has Windows XP and connects via RDP.
>>> She can print to all apps except Excel. Word is ok..Outlook,
>>> Adobe etc...just not Excel.
>>> Any help would be greatly appreciated.
>>>
>>> Thanks,
>>> Steve
 
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