Can't print from Outlook - class doesn't support automation

  • Thread starter Thread starter ll
  • Start date Start date
L

ll

Hi,
In XP Professional, I get an error message when trying to print from
Outlook (messages which aren't plain text) that says: "an error has
occured in the script on this page. - line 228, char 1, Error: class
doesn't support automation, Code: 0, URL: res//C:\Windows
\System32\shdoclc.dll/preview.dlg". Printing is unsuccessful.

Also, getting an error message in Internet Explorer (6) that says
"Error: Automation server can't create object"

Thanks for any help you might be able to provide,
Louis
 
"ll" wrote:

> Hi,
> In XP Professional, I get an error message when trying to print from
> Outlook (messages which aren't plain text) that says: "an error has
> occured in the script on this page. - line 228, char 1, Error: class
> doesn't support automation, Code: 0, URL: res//C:\Windows
> \System32\shdoclc.dll/preview.dlg". Printing is unsuccessful.
>
> Also, getting an error message in Internet Explorer (6) that says
> "Error: Automation server can't create object"
>
> Thanks for any help you might be able to provide,
> Louis

Open a run command and type in:
Regsvr32 ole32.dll click [OK]
Reboot your machine and see if you can print.

Cannot Print in Internet Explorer if Surfairy Is Installed
http://support.microsoft.com/?kbid=811165

http://support.microsoft.com/default.aspx?scid=fh;[ln];ie&product=msall&sid=72

HTH.
nass
------
www.nasstec.co.uk
 
On Jul 9, 11:50 am, nass <n...@discussions.microsoft.com> wrote:
> "ll" wrote:
> > Hi,
> > In XP Professional, I get an error message when trying to print from
> > Outlook (messages which aren't plain text) that says: "an error has
> > occured in the script on this page. - line 228, char 1, Error: class
> > doesn't support automation, Code: 0, URL: res//C:\Windows
> > \System32\shdoclc.dll/preview.dlg". Printing is unsuccessful.
>
> > Also, getting an error message in Internet Explorer (6) that says
> > "Error: Automation server can't create object"
>
> > Thanks for any help you might be able to provide,
> > Louis
>
> Open a run command and type in:
> Regsvr32 ole32.dll click [OK]
> Reboot your machine and see if you can print.
>
> Cannot Print in Internet Explorer if Surfairy Is Installedhttp://support.microsoft.com/?kbid=811165
>
> http://support.microsoft.com/default.aspx?scid=fh;[ln];ie&product=msall&sid=72
>
> HTH.
> nass
> ------www.nasstec.co.uk


Thanks for your help. That procedure said 'successful,' although
after a complete reboot, I still get that message during print preview
in IE and print in Outlook.
I found this article (http://www.askmehelpdesk.com/email/cannot-print-
emails-1804-2.html) on a forum, with a link to a zipped file which
contains registry imports. Rather than risk importing unseen files, I
wanted to see if there was anything I could do 'by hand.'
Thanks,
Louis
 
"ll" wrote:

> On Jul 9, 11:50 am, nass <n...@discussions.microsoft.com> wrote:
> > "ll" wrote:
> > > Hi,
> > > In XP Professional, I get an error message when trying to print from
> > > Outlook (messages which aren't plain text) that says: "an error has
> > > occured in the script on this page. - line 228, char 1, Error: class
> > > doesn't support automation, Code: 0, URL: res//C:\Windows
> > > \System32\shdoclc.dll/preview.dlg". Printing is unsuccessful.
> >
> > > Also, getting an error message in Internet Explorer (6) that says
> > > "Error: Automation server can't create object"
> >
> > > Thanks for any help you might be able to provide,
> > > Louis
> >
> > Open a run command and type in:
> > Regsvr32 ole32.dll click [OK]
> > Reboot your machine and see if you can print.
> >
> > Cannot Print in Internet Explorer if Surfairy Is Installedhttp://support.microsoft.com/?kbid=811165
> >
> > http://support.microsoft.com/default.aspx?scid=fh;[ln];ie&product=msall&sid=72
> >
> > HTH.
> > nass
> > ------www.nasstec.co.uk
>
>
> Thanks for your help. That procedure said 'successful,' although
> after a complete reboot, I still get that message during print preview
> in IE and print in Outlook.
> I found this article (http://www.askmehelpdesk.com/email/cannot-print-
> emails-1804-2.html) on a forum, with a link to a zipped file which
> contains registry imports. Rather than risk importing unseen files, I
> wanted to see if there was anything I could do 'by hand.'
> Thanks,
> Louis

Try these commands and reboot, if it didn't help try to uninstall and
reinstall the Printer software and see if there a newer version for it.
regsvr32 Urlmon.dll
regsvr32 shdocvw.dll
regsvr32 Shell32.dll
regsvr32 Mshtml.dll
regsvr32 Oleaut32.dll
regsvr32 Actxprxy.dll
HTH.
nass
-------
www.nasstec.co.uk
 
On Jul 9, 2:04 pm, nass <n...@discussions.microsoft.com> wrote:
> "ll" wrote:
> > On Jul 9, 11:50 am, nass <n...@discussions.microsoft.com> wrote:
> > > "ll" wrote:
> > > > Hi,
> > > > In XP Professional, I get an error message when trying to print from
> > > > Outlook (messages which aren't plain text) that says: "an error has
> > > > occured in the script on this page. - line 228, char 1, Error: class
> > > > doesn't support automation, Code: 0, URL: res//C:\Windows
> > > > \System32\shdoclc.dll/preview.dlg". Printing is unsuccessful.
>
> > > > Also, getting an error message in Internet Explorer (6) that says
> > > > "Error: Automation server can't create object"
>
> > > > Thanks for any help you might be able to provide,
> > > > Louis
>
> > > Open a run command and type in:
> > > Regsvr32 ole32.dll click [OK]
> > > Reboot your machine and see if you can print.
>
> > > Cannot Print in Internet Explorer if Surfairy Is Installedhttp://support.microsoft.com/?kbid=811165
>
> > >http://support.microsoft.com/default.aspx?scid=fh;[ln];ie&product=msall&sid=72
>
> > > HTH.
> > > nass
> > > ------www.nasstec.co.uk
>
> > Thanks for your help. That procedure said 'successful,' although
> > after a complete reboot, I still get that message during print preview
> > in IE and print in Outlook.
> > I found this article (http://www.askmehelpdesk.com/email/cannot-print-
> > emails-1804-2.html) on a forum, with a link to a zipped file which
> > contains registry imports. Rather than risk importing unseen files, I
> > wanted to see if there was anything I could do 'by hand.'
> > Thanks,
> > Louis
>
> Try these commands and reboot, if it didn't help try to uninstall and
> reinstall the Printer software and see if there a newer version for it.
> regsvr32 Urlmon.dll
> regsvr32 shdocvw.dll
> regsvr32 Shell32.dll
> regsvr32 Mshtml.dll
> regsvr32 Oleaut32.dll
> regsvr32 Actxprxy.dll
> HTH.
> nass
> -------www.nasstec.co.uk


Thanks,
That did the job, and now it is printing satisfactorily. Is there
documentation for possible causes of this?
When I ran these dll files, what exactly happened - were they
refreshed in the registry?

Thanks,
Louis
 
"ll" wrote:

> On Jul 9, 2:04 pm, nass <n...@discussions.microsoft.com> wrote:
> > "ll" wrote:
> > > On Jul 9, 11:50 am, nass <n...@discussions.microsoft.com> wrote:
> > > > "ll" wrote:
> > > > > Hi,
> > > > > In XP Professional, I get an error message when trying to print from
> > > > > Outlook (messages which aren't plain text) that says: "an error has
> > > > > occured in the script on this page. - line 228, char 1, Error: class
> > > > > doesn't support automation, Code: 0, URL: res//C:\Windows
> > > > > \System32\shdoclc.dll/preview.dlg". Printing is unsuccessful.
> >
> > > > > Also, getting an error message in Internet Explorer (6) that says
> > > > > "Error: Automation server can't create object"
> >
> > > > > Thanks for any help you might be able to provide,
> > > > > Louis
> >
> > > > Open a run command and type in:
> > > > Regsvr32 ole32.dll click [OK]
> > > > Reboot your machine and see if you can print.
> >
> > > > Cannot Print in Internet Explorer if Surfairy Is Installedhttp://support.microsoft.com/?kbid=811165
> >
> > > >http://support.microsoft.com/default.aspx?scid=fh;[ln];ie&product=msall&sid=72
> >
> > > > HTH.
> > > > nass
> > > > ------www.nasstec.co.uk
> >
> > > Thanks for your help. That procedure said 'successful,' although
> > > after a complete reboot, I still get that message during print preview
> > > in IE and print in Outlook.
> > > I found this article (http://www.askmehelpdesk.com/email/cannot-print-
> > > emails-1804-2.html) on a forum, with a link to a zipped file which
> > > contains registry imports. Rather than risk importing unseen files, I
> > > wanted to see if there was anything I could do 'by hand.'
> > > Thanks,
> > > Louis
> >
> > Try these commands and reboot, if it didn't help try to uninstall and
> > reinstall the Printer software and see if there a newer version for it.
> > regsvr32 Urlmon.dll
> > regsvr32 shdocvw.dll
> > regsvr32 Shell32.dll
> > regsvr32 Mshtml.dll
> > regsvr32 Oleaut32.dll
> > regsvr32 Actxprxy.dll
> > HTH.
> > nass
> > -------www.nasstec.co.uk
>
>
> Thanks,
> That did the job, and now it is printing satisfactorily. Is there
> documentation for possible causes of this?
> When I ran these dll files, what exactly happened - were they
> refreshed in the registry?
>
> Thanks,
> Louis
Glad to hear it worked for you.
Sometimes these DLLs can be damaged/corrupted for some reasons, by
re-registering the DLLs you correct/ Repair these files.
HTH.
nass
------
www.nasstec.co.uk
 

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