Can't locate Ports (COM & LPT) in Device Manager

  • Thread starter Thread starter thomas
  • Start date Start date
T

thomas

This is no dial tone when attempting to go online. Error. 633. The modem is
OK and is assigned to port COM3. The next step in the trouble shooter is to
check "Ports (COM & LPT)" in Device Manager. There is no such line in my
computer's Device Manager.

I have Windows XP SP2.

Thanks for any assistance
 
thomas wrote:
> There is no dial tone when attempting to go online. Error. 633. The modem is
> OK and is assigned to port COM3. The next step in the trouble shooter is to
> check "Ports (COM & LPT)" in Device Manager. There is no such line in my
> computer's Device Manager.
>
> I have Windows XP SP2.
>
> Thanks for any assistance

Why is the modem OK? Has there been any lightning recently in the area?
Has this setup ever worked, or is some item, like the modem, new?

Restart and enter the BIOS. Disable the Com Ports. Then the modem
_might_ move to COM 1 and be seen by the Device Manager, Windows, etc.

You might also try a hardware group where they actually know what
they're talking about. ;o)

--
Joe =o)
 
Thomas,

Are you on a dialup modem?

When you go into Control Panel | Modems is it listed?

Maybe your modem is USB

The COM ports in the device manager maybe missing if you 1) have removed the
drivers for your motherboard, but 2) you have disabled them in the BIOS.

Report back with more info please

--
Newbie Coder
(It's just a name)




"thomas" <9r6bdg1v001@sneakemail.com> wrote in message
news:%2383DvXiwHHA.4800@TK2MSFTNGP05.phx.gbl...
> This is no dial tone when attempting to go online. Error. 633. The modem is
> OK and is assigned to port COM3. The next step in the trouble shooter is to
> check "Ports (COM & LPT)" in Device Manager. There is no such line in my
> computer's Device Manager.
>
> I have Windows XP SP2.
>
> Thanks for any assistance
>
>
 
"thomas" <9r6bdg1v001@sneakemail.com> wrote in message
news:%2383DvXiwHHA.4800@TK2MSFTNGP05.phx.gbl...
> This is no dial tone when attempting to go online. Error. 633. The modem
> is
> OK and is assigned to port COM3. The next step in the trouble shooter is
> to
> check "Ports (COM & LPT)" in Device Manager. There is no such line in my
> computer's Device Manager.
>
> I have Windows XP SP2.
>
> Thanks for any assistance

No dial tone often means that you're plugged into the wrong place or that
there is in fact no dial tone on a given cable or wall jack. Verify with a
telephone that the cable you're plugging into the modem and the wall
actually *does* have a dial tone. This is always the place to start.

Also, many modems have two jacks, and they aren't always the same.

Why do you say that the modem is OK?

HTH
-pk
 
Thanks for the reply. The modem will dial and send faxes. (I tested this
again right before posting.) Doesn't that mean that the modem works? It just
doesn't get a dial tone when I attempt to go online with a Network (Dial-Up)
Connection (to my ISP).. That's when the 633 error appears.

Is a port (such as COM3) hardware? (I didn't realize that.) What hardware
group do you recommend?

Thanks,

thomas


"Elmo" <elmogeek@iglou.invalid> wrote in message
news:e1lFSniwHHA.3364@TK2MSFTNGP02.phx.gbl...
> thomas wrote:
> > There is no dial tone when attempting to go online. Error. 633. The
modem is
> > OK and is assigned to port COM3. The next step in the trouble shooter is
to
> > check "Ports (COM & LPT)" in Device Manager. There is no such line in
my
> > computer's Device Manager.
> >
> > I have Windows XP SP2.
> >
> > Thanks for any assistance
>
> Why is the modem OK? Has there been any lightning recently in the area?
> Has this setup ever worked, or is some item, like the modem, new?
>
> Restart and enter the BIOS. Disable the Com Ports. Then the modem
> _might_ move to COM 1 and be seen by the Device Manager, Windows, etc.
>
> You might also try a hardware group where they actually know what
> they're talking about. ;o)
>
> --
> Joe =o)
 
Yes, I'm on a dialup modem. (It will send a fax just fine.)

Yes, the modem is listed in the Control Panel. And it is enabled.

I haven't done anything in the way of adding new hardware. The only things I
did right before getting the 633 error were:

1) Use and configure the Fax Console for the first time. (I have since
disabled both the Send and Receive fax functions, in case the Fax Console
might be interfering with dialing up to go online.)

2) Scanned with Spybot (for the first time) which found and fixed some
spyware issues (Since I didn't have a printer hooked up to this Dell
Inspiron notebook computer, I utilized the Fax Console, in order to fax
myself a list of what Spybot had found.)

3) Scanned with AVG Anti-Rootkit Free (which found no installed rootkits).

Note: I had had a virus (Trojan horse Gerneric4.TB) that AVG would identify
and send to the Vault, but the virus file would be recreated each time I
went online. The AVG forum recommended downloading and running both Spybot
and the Anti-Root Kit. Afterward doing so, the Trojan did not return. But
since then, I was never again able to go online with a dial-up connection.
(Fortunately, I have an old Win98se machine to talk to you guys with :-)

Thanks.

thomas



"Newbie Coder" <newbiecoder@spammeplease.com> wrote in message
news:e%23Zk9oiwHHA.4544@TK2MSFTNGP05.phx.gbl...
> Thomas,
>
> Are you on a dialup modem?
>
> When you go into Control Panel | Modems is it listed?
>
> Maybe your modem is USB
>
> The COM ports in the device manager maybe missing if you 1) have removed
the
> drivers for your motherboard, but 2) you have disabled them in the BIOS.
>
> Report back with more info please
>
> --
> Newbie Coder
> (It's just a name)
>
>
>
>
> "thomas" <9r6bdg1v001@sneakemail.com> wrote in message
> news:%2383DvXiwHHA.4800@TK2MSFTNGP05.phx.gbl...
> > This is no dial tone when attempting to go online. Error. 633. The modem
is
> > OK and is assigned to port COM3. The next step in the trouble shooter is
to
> > check "Ports (COM & LPT)" in Device Manager. There is no such line in
my
> > computer's Device Manager.
> >
> > I have Windows XP SP2.
> >
> > Thanks for any assistance
> >
> >
>
>
 
Most modems have an internal Serial or COM port. Usually, it
takes a non-primary assignment such as COM3 or COM4 to
avoid multiplexing issues with the on-board Serial port(s). Most
recent Dell PCs have only a single on-board (Motherboard based)
COM port. You would have to enter the Dell's BIOS setup to
view if the on-board Serial port is enabled. Usually, the on-board
COM port is configured to be COM-1 with an IRQ assignment
of line #4.

If you click the Modem in Device Manager, the details box
should show which # COM port it is using.

"thomas" <9r6bdg1v001@sneakemail.com> wrote in message
news:en$HBNlwHHA.4228@TK2MSFTNGP06.phx.gbl...
> Thanks for your reply. The internal modem (that came with the Dell
> Inspiron
> computer over a year ago) will dial to send a fax. But I hear no dial tone
> or dialing (with the speaker on) when I am attempting to go online (to my
> ISP) with a Network (Dial-up) Connection. The modem appears in Device
> manager, and I made sure that it is enabled).
>
> The next step in the Trouble shooter is to check "Ports (COM & LPT)" in
> the
> Device Manager. Ports (COM & LPT) does not appear as such in the Device
> Manager.
>
> Thanks.
>
> thomas
>
> "Patrick Keenan" <test@dev.null> wrote in message
> news:%23zlU$7jwHHA.4640@TK2MSFTNGP03.phx.gbl...
>> "thomas" <9r6bdg1v001@sneakemail.com> wrote in message
>> news:%2383DvXiwHHA.4800@TK2MSFTNGP05.phx.gbl...
>> > This is no dial tone when attempting to go online. Error. 633. The
>> > modem
>> > is
>> > OK and is assigned to port COM3. The next step in the trouble shooter
>> > is
>> > to
>> > check "Ports (COM & LPT)" in Device Manager. There is no such line in
> my
>> > computer's Device Manager.
>> >
>> > I have Windows XP SP2.
>> >
>> > Thanks for any assistance
>>
>> No dial tone often means that you're plugged into the wrong place or that
>> there is in fact no dial tone on a given cable or wall jack. Verify
>> with
> a
>> telephone that the cable you're plugging into the modem and the wall
>> actually *does* have a dial tone. This is always the place to start.
>>
>> Also, many modems have two jacks, and they aren't always the same.
>>
>> Why do you say that the modem is OK?
>>
>> HTH
>> -pk
>>
>>
>
>
 
Thanks for your reply. The internal modem (that came with the Dell Inspiron
computer over a year ago) will dial to send a fax. But I hear no dial tone
or dialing (with the speaker on) when I am attempting to go online (to my
ISP) with a Network (Dial-up) Connection. The modem appears in Device
manager, and I made sure that it is enabled).

The next step in the Trouble shooter is to check "Ports (COM & LPT)" in the
Device Manager. Ports (COM & LPT) does not appear as such in the Device
Manager.

Thanks.

thomas

"Patrick Keenan" <test@dev.null> wrote in message
news:%23zlU$7jwHHA.4640@TK2MSFTNGP03.phx.gbl...
> "thomas" <9r6bdg1v001@sneakemail.com> wrote in message
> news:%2383DvXiwHHA.4800@TK2MSFTNGP05.phx.gbl...
> > This is no dial tone when attempting to go online. Error. 633. The modem
> > is
> > OK and is assigned to port COM3. The next step in the trouble shooter is
> > to
> > check "Ports (COM & LPT)" in Device Manager. There is no such line in
my
> > computer's Device Manager.
> >
> > I have Windows XP SP2.
> >
> > Thanks for any assistance
>
> No dial tone often means that you're plugged into the wrong place or that
> there is in fact no dial tone on a given cable or wall jack. Verify with
a
> telephone that the cable you're plugging into the modem and the wall
> actually *does* have a dial tone. This is always the place to start.
>
> Also, many modems have two jacks, and they aren't always the same.
>
> Why do you say that the modem is OK?
>
> HTH
> -pk
>
>
 
The lack of an entry in the Ports category is normal behavior. The
modem has it's own dedicated ( on the PCI card itself ) serial port.
It ( COM3 ) is controlled by the modem and not a configurable
device to Windows

My Vaio notebook has a built-in modem that uses COM port 3.
However in the Device Manager listing there is no entry for Ports.

"thomas" <9r6bdg1v001@sneakemail.com> wrote in message
news:O7RXxhlwHHA.3720@TK2MSFTNGP02.phx.gbl...
> The Device Manager says that the modem is using Port: COM3.
>
> But, "Ports (COM & LPT)" is not listed in the Device Manager (where the
> Troubleshooter says it is supposed to be found).
>
> Thanks.
>
> "R. McCarty" <PcEngWork-NoSpam_@mindspring.com> wrote in message
> news:eZ6Q9SlwHHA.4572@TK2MSFTNGP02.phx.gbl...
>> Most modems have an internal Serial or COM port. Usually, it
>> takes a non-primary assignment such as COM3 or COM4 to
>> avoid multiplexing issues with the on-board Serial port(s). Most
>> recent Dell PCs have only a single on-board (Motherboard based)
>> COM port. You would have to enter the Dell's BIOS setup to
>> view if the on-board Serial port is enabled. Usually, the on-board
>> COM port is configured to be COM-1 with an IRQ assignment
>> of line #4.
>>
>> If you click the Modem in Device Manager, the details box
>> should show which # COM port it is using.
>>
>> "thomas" <9r6bdg1v001@sneakemail.com> wrote in message
>> news:en$HBNlwHHA.4228@TK2MSFTNGP06.phx.gbl...
>> > Thanks for your reply. The internal modem (that came with the Dell
>> > Inspiron
>> > computer over a year ago) will dial to send a fax. But I hear no dial
> tone
>> > or dialing (with the speaker on) when I am attempting to go online (to
> my
>> > ISP) with a Network (Dial-up) Connection. The modem appears in Device
>> > manager, and I made sure that it is enabled).
>> >
>> > The next step in the Trouble shooter is to check "Ports (COM & LPT)"
>> > in
>> > the
>> > Device Manager. Ports (COM & LPT) does not appear as such in the Device
>> > Manager.
>> >
>> > Thanks.
>> >
>> > thomas
>> >
>> > "Patrick Keenan" <test@dev.null> wrote in message
>> > news:%23zlU$7jwHHA.4640@TK2MSFTNGP03.phx.gbl...
>> >> "thomas" <9r6bdg1v001@sneakemail.com> wrote in message
>> >> news:%2383DvXiwHHA.4800@TK2MSFTNGP05.phx.gbl...
>> >> > This is no dial tone when attempting to go online. Error. 633. The
>> >> > modem
>> >> > is
>> >> > OK and is assigned to port COM3. The next step in the trouble
>> >> > shooter
>> >> > is
>> >> > to
>> >> > check "Ports (COM & LPT)" in Device Manager. There is no such line
> in
>> > my
>> >> > computer's Device Manager.
>> >> >
>> >> > I have Windows XP SP2.
>> >> >
>> >> > Thanks for any assistance
>> >>
>> >> No dial tone often means that you're plugged into the wrong place or
> that
>> >> there is in fact no dial tone on a given cable or wall jack. Verify
>> >> with
>> > a
>> >> telephone that the cable you're plugging into the modem and the wall
>> >> actually *does* have a dial tone. This is always the place to start.
>> >>
>> >> Also, many modems have two jacks, and they aren't always the same.
>> >>
>> >> Why do you say that the modem is OK?
>> >>
>> >> HTH
>> >> -pk
>> >>
>> >>
>> >
>> >
>>
>>
>
>
 
The Device Manager says that the modem is using Port: COM3.

But, "Ports (COM & LPT)" is not listed in the Device Manager (where the
Troubleshooter says it is supposed to be found).

Thanks.

"R. McCarty" <PcEngWork-NoSpam_@mindspring.com> wrote in message
news:eZ6Q9SlwHHA.4572@TK2MSFTNGP02.phx.gbl...
> Most modems have an internal Serial or COM port. Usually, it
> takes a non-primary assignment such as COM3 or COM4 to
> avoid multiplexing issues with the on-board Serial port(s). Most
> recent Dell PCs have only a single on-board (Motherboard based)
> COM port. You would have to enter the Dell's BIOS setup to
> view if the on-board Serial port is enabled. Usually, the on-board
> COM port is configured to be COM-1 with an IRQ assignment
> of line #4.
>
> If you click the Modem in Device Manager, the details box
> should show which # COM port it is using.
>
> "thomas" <9r6bdg1v001@sneakemail.com> wrote in message
> news:en$HBNlwHHA.4228@TK2MSFTNGP06.phx.gbl...
> > Thanks for your reply. The internal modem (that came with the Dell
> > Inspiron
> > computer over a year ago) will dial to send a fax. But I hear no dial
tone
> > or dialing (with the speaker on) when I am attempting to go online (to
my
> > ISP) with a Network (Dial-up) Connection. The modem appears in Device
> > manager, and I made sure that it is enabled).
> >
> > The next step in the Trouble shooter is to check "Ports (COM & LPT)" in
> > the
> > Device Manager. Ports (COM & LPT) does not appear as such in the Device
> > Manager.
> >
> > Thanks.
> >
> > thomas
> >
> > "Patrick Keenan" <test@dev.null> wrote in message
> > news:%23zlU$7jwHHA.4640@TK2MSFTNGP03.phx.gbl...
> >> "thomas" <9r6bdg1v001@sneakemail.com> wrote in message
> >> news:%2383DvXiwHHA.4800@TK2MSFTNGP05.phx.gbl...
> >> > This is no dial tone when attempting to go online. Error. 633. The
> >> > modem
> >> > is
> >> > OK and is assigned to port COM3. The next step in the trouble shooter
> >> > is
> >> > to
> >> > check "Ports (COM & LPT)" in Device Manager. There is no such line
in
> > my
> >> > computer's Device Manager.
> >> >
> >> > I have Windows XP SP2.
> >> >
> >> > Thanks for any assistance
> >>
> >> No dial tone often means that you're plugged into the wrong place or
that
> >> there is in fact no dial tone on a given cable or wall jack. Verify
> >> with
> > a
> >> telephone that the cable you're plugging into the modem and the wall
> >> actually *does* have a dial tone. This is always the place to start.
> >>
> >> Also, many modems have two jacks, and they aren't always the same.
> >>
> >> Why do you say that the modem is OK?
> >>
> >> HTH
> >> -pk
> >>
> >>
> >
> >
>
>
 
OK, I bypassed looking for and checking "Ports (COM & LPT)" and under Modem
Properties, it says, "This devise is working properly."

I now have been through every step in the Modem Troubleshooter.

Should I start a new thread, or do you have any ideas as to why the modem
isn't dialing to go online using a Network (Dial-up) Connection? (As I said,
the modem dials just fine to send a fax with the Fax Console.)

Thanks. If I don't hear anymore here, I'll start a new thread.

thomas




"R. McCarty" <PcEngWork-NoSpam_@mindspring.com> wrote in message
news:eBg8%23mlwHHA.4464@TK2MSFTNGP02.phx.gbl...
> The lack of an entry in the Ports category is normal behavior. The
> modem has it's own dedicated ( on the PCI card itself ) serial port.
> It ( COM3 ) is controlled by the modem and not a configurable
> device to Windows
>
> My Vaio notebook has a built-in modem that uses COM port 3.
> However in the Device Manager listing there is no entry for Ports.
>
> "thomas" <9r6bdg1v001@sneakemail.com> wrote in message
> news:O7RXxhlwHHA.3720@TK2MSFTNGP02.phx.gbl...
> > The Device Manager says that the modem is using Port: COM3.
> >
> > But, "Ports (COM & LPT)" is not listed in the Device Manager (where the
> > Troubleshooter says it is supposed to be found).
> >
> > Thanks.
> >
> > "R. McCarty" <PcEngWork-NoSpam_@mindspring.com> wrote in message
> > news:eZ6Q9SlwHHA.4572@TK2MSFTNGP02.phx.gbl...
> >> Most modems have an internal Serial or COM port. Usually, it
> >> takes a non-primary assignment such as COM3 or COM4 to
> >> avoid multiplexing issues with the on-board Serial port(s). Most
> >> recent Dell PCs have only a single on-board (Motherboard based)
> >> COM port. You would have to enter the Dell's BIOS setup to
> >> view if the on-board Serial port is enabled. Usually, the on-board
> >> COM port is configured to be COM-1 with an IRQ assignment
> >> of line #4.
> >>
> >> If you click the Modem in Device Manager, the details box
> >> should show which # COM port it is using.
> >>
> >> "thomas" <9r6bdg1v001@sneakemail.com> wrote in message
> >> news:en$HBNlwHHA.4228@TK2MSFTNGP06.phx.gbl...
> >> > Thanks for your reply. The internal modem (that came with the Dell
> >> > Inspiron
> >> > computer over a year ago) will dial to send a fax. But I hear no dial
> > tone
> >> > or dialing (with the speaker on) when I am attempting to go online
(to
> > my
> >> > ISP) with a Network (Dial-up) Connection. The modem appears in Device
> >> > manager, and I made sure that it is enabled).
> >> >
> >> > The next step in the Trouble shooter is to check "Ports (COM & LPT)"
> >> > in
> >> > the
> >> > Device Manager. Ports (COM & LPT) does not appear as such in the
Device
> >> > Manager.
> >> >
> >> > Thanks.
> >> >
> >> > thomas
> >> >
> >> > "Patrick Keenan" <test@dev.null> wrote in message
> >> > news:%23zlU$7jwHHA.4640@TK2MSFTNGP03.phx.gbl...
> >> >> "thomas" <9r6bdg1v001@sneakemail.com> wrote in message
> >> >> news:%2383DvXiwHHA.4800@TK2MSFTNGP05.phx.gbl...
> >> >> > This is no dial tone when attempting to go online. Error. 633. The
> >> >> > modem
> >> >> > is
> >> >> > OK and is assigned to port COM3. The next step in the trouble
> >> >> > shooter
> >> >> > is
> >> >> > to
> >> >> > check "Ports (COM & LPT)" in Device Manager. There is no such
line
> > in
> >> > my
> >> >> > computer's Device Manager.
> >> >> >
> >> >> > I have Windows XP SP2.
> >> >> >
> >> >> > Thanks for any assistance
> >> >>
> >> >> No dial tone often means that you're plugged into the wrong place or
> > that
> >> >> there is in fact no dial tone on a given cable or wall jack.
Verify
> >> >> with
> >> > a
> >> >> telephone that the cable you're plugging into the modem and the wall
> >> >> actually *does* have a dial tone. This is always the place to
start.
> >> >>
> >> >> Also, many modems have two jacks, and they aren't always the same.
> >> >>
> >> >> Why do you say that the modem is OK?
> >> >>
> >> >> HTH
> >> >> -pk
> >> >>
> >> >>
> >> >
> >> >
> >>
> >>
> >
> >
>
>
 
Perhaps set it to not wait for a dialtone?

thomas wrote:

> OK, I bypassed looking for and checking "Ports (COM & LPT)" and under Modem
> Properties, it says, "This devise is working properly."
>
> I now have been through every step in the Modem Troubleshooter.
>
> Should I start a new thread, or do you have any ideas as to why the modem
> isn't dialing to go online using a Network (Dial-up) Connection? (As I said,
> the modem dials just fine to send a fax with the Fax Console.)
>
> Thanks. If I don't hear anymore here, I'll start a new thread.
>
> thomas
>
>
>
>
> "R. McCarty" <PcEngWork-NoSpam_@mindspring.com> wrote in message
> news:eBg8%23mlwHHA.4464@TK2MSFTNGP02.phx.gbl...
>
>>The lack of an entry in the Ports category is normal behavior. The
>>modem has it's own dedicated ( on the PCI card itself ) serial port.
>>It ( COM3 ) is controlled by the modem and not a configurable
>>device to Windows
>>
>>My Vaio notebook has a built-in modem that uses COM port 3.
>>However in the Device Manager listing there is no entry for Ports.
>>
>>"thomas" <9r6bdg1v001@sneakemail.com> wrote in message
>>news:O7RXxhlwHHA.3720@TK2MSFTNGP02.phx.gbl...
>>
>>>The Device Manager says that the modem is using Port: COM3.
>>>
>>>But, "Ports (COM & LPT)" is not listed in the Device Manager (where the
>>>Troubleshooter says it is supposed to be found).
>>>
>>>Thanks.
>>>
>>>"R. McCarty" <PcEngWork-NoSpam_@mindspring.com> wrote in message
>>>news:eZ6Q9SlwHHA.4572@TK2MSFTNGP02.phx.gbl...
>>>
>>>>Most modems have an internal Serial or COM port. Usually, it
>>>>takes a non-primary assignment such as COM3 or COM4 to
>>>>avoid multiplexing issues with the on-board Serial port(s). Most
>>>>recent Dell PCs have only a single on-board (Motherboard based)
>>>>COM port. You would have to enter the Dell's BIOS setup to
>>>>view if the on-board Serial port is enabled. Usually, the on-board
>>>>COM port is configured to be COM-1 with an IRQ assignment
>>>>of line #4.
>>>>
>>>>If you click the Modem in Device Manager, the details box
>>>>should show which # COM port it is using.
>>>>
>>>>"thomas" <9r6bdg1v001@sneakemail.com> wrote in message
>>>>news:en$HBNlwHHA.4228@TK2MSFTNGP06.phx.gbl...
>>>>
>>>>>Thanks for your reply. The internal modem (that came with the Dell
>>>>>Inspiron
>>>>>computer over a year ago) will dial to send a fax. But I hear no dial
>>>
>>>tone
>>>
>>>>>or dialing (with the speaker on) when I am attempting to go online
>
> (to
>
>>>my
>>>
>>>>>ISP) with a Network (Dial-up) Connection. The modem appears in Device
>>>>>manager, and I made sure that it is enabled).
>>>>>
>>>>>The next step in the Trouble shooter is to check "Ports (COM & LPT)"
>>>>>in
>>>>>the
>>>>>Device Manager. Ports (COM & LPT) does not appear as such in the
>
> Device
>
>>>>>Manager.
>>>>>
>>>>>Thanks.
>>>>>
>>>>>thomas
>>>>>
>>>>>"Patrick Keenan" <test@dev.null> wrote in message
>>>>>news:%23zlU$7jwHHA.4640@TK2MSFTNGP03.phx.gbl...
>>>>>
>>>>>>"thomas" <9r6bdg1v001@sneakemail.com> wrote in message
>>>>>>news:%2383DvXiwHHA.4800@TK2MSFTNGP05.phx.gbl...
>>>>>>
>>>>>>>This is no dial tone when attempting to go online. Error. 633. The
>>>>>>>modem
>>>>>>>is
>>>>>>>OK and is assigned to port COM3. The next step in the trouble
>>>>>>>shooter
>>>>>>>is
>>>>>>>to
>>>>>>>check "Ports (COM & LPT)" in Device Manager. There is no such
>
> line
>
>>>in
>>>
>>>>>my
>>>>>
>>>>>>>computer's Device Manager.
>>>>>>>
>>>>>>>I have Windows XP SP2.
>>>>>>>
>>>>>>>Thanks for any assistance
>>>>>>
>>>>>>No dial tone often means that you're plugged into the wrong place or
>>>
>>>that
>>>
>>>>>>there is in fact no dial tone on a given cable or wall jack.
>
> Verify
>
>>>>>>with
>>>>>
>>>>>a
>>>>>
>>>>>>telephone that the cable you're plugging into the modem and the wall
>>>>>>actually *does* have a dial tone. This is always the place to
>
> start.
>
>>>>>>Also, many modems have two jacks, and they aren't always the same.
>>>>>>
>>>>>>Why do you say that the modem is OK?
>>>>>>
>>>>>>HTH
>>>>>>-pk
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>
>>
>
>
 
thomas wrote:
> Thanks for the reply. The modem will dial and send faxes. (I tested this
> again right before posting.) Doesn't that mean that the modem works? It just
> doesn't get a dial tone when I attempt to go online with a Network (Dial-Up)
> Connection (to my ISP).. That's when the 633 error appears.
>
> Is a port (such as COM3) hardware? (I didn't realize that.) What hardware
> group do you recommend?
>
> Thanks,
>
> thomas
>
>
> "Elmo" <elmogeek@iglou.invalid> wrote in message
> news:e1lFSniwHHA.3364@TK2MSFTNGP02.phx.gbl...
>> thomas wrote:
>>> There is no dial tone when attempting to go online. Error. 633. The
> modem is
>>> OK and is assigned to port COM3. The next step in the trouble shooter is
> to
>>> check "Ports (COM & LPT)" in Device Manager. There is no such line in
> my
>>> computer's Device Manager.
>>>
>>> I have Windows XP SP2.
>>>
>>> Thanks for any assistance
>> Why is the modem OK? Has there been any lightning recently in the area?
>> Has this setup ever worked, or is some item, like the modem, new?
>>
>> Restart and enter the BIOS. Disable the Com Ports. Then the modem
>> _might_ move to COM 1 and be seen by the Device Manager, Windows, etc.
>>
>> You might also try a hardware group where they actually know what
>> they're talking about. ;o)

What happened that the modem stopped finding a dial tone? I was
thinking of a hardware group for your modem, though I didn't know what
type it was at the time.

Here are some links to helpful sites for 56K modems:

http://search.microsoft.com/results.aspx?mkt=en-US&setlang=en-US&q=modem+xp

http://www.56k.com/ Look at the Troubleshooting Guide under "For 56K
Owners" on the left.

--
Joe =o)
 
thomas wrote:
>
> This is no dial tone when attempting to go online. Error. 633. The modem is
> OK and is assigned to port COM3. The next step in the trouble shooter is to
> check "Ports (COM & LPT)" in Device Manager. There is no such line in my
> computer's Device Manager.

First step is to connect a regular phone to the line and see if you get
a dialtone. Also, most surges come in via the phone line so perhaps your
modem is fried, yes, windows will still say its OK. Was the phone line
going to your modem connected to a surge protector with a modom circuit?


--
http://www.bootdisk.com/
 
thomas <9r6bdg1v001@sneakemail.com> wrote on Mon, 9 Jul 2007:

>Should I start a new thread, or do you have any ideas as to why the modem
>isn't dialing to go online using a Network (Dial-up) Connection? (As I said,
>the modem dials just fine to send a fax with the Fax Console.)

Hi Thomas

Since your modem can dial and send faxes okay, I'd think it unlikely
that there's anything wrong with your line or your ports. Try creating a
new connection in Network Properties, or if it was created by software
supplied by your ISP, reinstall that.

--
Nightowl
 
Thanks. I did that and I did something else in the same time period -
attempted to restore an infected ndis.sys from the Virus Vault back to the
drivers folder. (But an uninfected file with the same name was already
there, so the infected file remained in the Vault,) I was then able to go
online!

Shortly thereafter, I attempted a Restart (reboot). A blue screen (not a
window) filled the display, reporting that "Windows had recovered from a
grievous error..." The computer was frozen and I had to do a hard reboot.
When the computer started again, EVERYTHING was OK. No dial-up problems. No
viruses.

Thanks for all the suggestions, everybody.

thomas


"Bob I" <birelan@yahoo.com> wrote in message
news:uipUtimwHHA.4544@TK2MSFTNGP05.phx.gbl...
> Perhaps set it to not wait for a dialtone?
>
> thomas wrote:
>
> > OK, I bypassed looking for and checking "Ports (COM & LPT)" and under
Modem
> > Properties, it says, "This devise is working properly."
> >
> > I now have been through every step in the Modem Troubleshooter.
> >
> > Should I start a new thread, or do you have any ideas as to why the
modem
> > isn't dialing to go online using a Network (Dial-up) Connection? (As I
said,
> > the modem dials just fine to send a fax with the Fax Console.)
> >
> > Thanks. If I don't hear anymore here, I'll start a new thread.
> >
> > thomas
> >
> >
> >
> >
> > "R. McCarty" <PcEngWork-NoSpam_@mindspring.com> wrote in message
> > news:eBg8%23mlwHHA.4464@TK2MSFTNGP02.phx.gbl...
> >
> >>The lack of an entry in the Ports category is normal behavior. The
> >>modem has it's own dedicated ( on the PCI card itself ) serial port.
> >>It ( COM3 ) is controlled by the modem and not a configurable
> >>device to Windows
> >>
> >>My Vaio notebook has a built-in modem that uses COM port 3.
> >>However in the Device Manager listing there is no entry for Ports.
> >>
> >>"thomas" <9r6bdg1v001@sneakemail.com> wrote in message
> >>news:O7RXxhlwHHA.3720@TK2MSFTNGP02.phx.gbl...
> >>
> >>>The Device Manager says that the modem is using Port: COM3.
> >>>
> >>>But, "Ports (COM & LPT)" is not listed in the Device Manager (where
the
> >>>Troubleshooter says it is supposed to be found).
> >>>
> >>>Thanks.
> >>>
> >>>"R. McCarty" <PcEngWork-NoSpam_@mindspring.com> wrote in message
> >>>news:eZ6Q9SlwHHA.4572@TK2MSFTNGP02.phx.gbl...
> >>>
> >>>>Most modems have an internal Serial or COM port. Usually, it
> >>>>takes a non-primary assignment such as COM3 or COM4 to
> >>>>avoid multiplexing issues with the on-board Serial port(s). Most
> >>>>recent Dell PCs have only a single on-board (Motherboard based)
> >>>>COM port. You would have to enter the Dell's BIOS setup to
> >>>>view if the on-board Serial port is enabled. Usually, the on-board
> >>>>COM port is configured to be COM-1 with an IRQ assignment
> >>>>of line #4.
> >>>>
> >>>>If you click the Modem in Device Manager, the details box
> >>>>should show which # COM port it is using.
> >>>>
> >>>>"thomas" <9r6bdg1v001@sneakemail.com> wrote in message
> >>>>news:en$HBNlwHHA.4228@TK2MSFTNGP06.phx.gbl...
> >>>>
> >>>>>Thanks for your reply. The internal modem (that came with the Dell
> >>>>>Inspiron
> >>>>>computer over a year ago) will dial to send a fax. But I hear no dial
> >>>
> >>>tone
> >>>
> >>>>>or dialing (with the speaker on) when I am attempting to go online
> >
> > (to
> >
> >>>my
> >>>
> >>>>>ISP) with a Network (Dial-up) Connection. The modem appears in Device
> >>>>>manager, and I made sure that it is enabled).
> >>>>>
> >>>>>The next step in the Trouble shooter is to check "Ports (COM & LPT)"
> >>>>>in
> >>>>>the
> >>>>>Device Manager. Ports (COM & LPT) does not appear as such in the
> >
> > Device
> >
> >>>>>Manager.
> >>>>>
> >>>>>Thanks.
> >>>>>
> >>>>>thomas
> >>>>>
> >>>>>"Patrick Keenan" <test@dev.null> wrote in message
> >>>>>news:%23zlU$7jwHHA.4640@TK2MSFTNGP03.phx.gbl...
> >>>>>
> >>>>>>"thomas" <9r6bdg1v001@sneakemail.com> wrote in message
> >>>>>>news:%2383DvXiwHHA.4800@TK2MSFTNGP05.phx.gbl...
> >>>>>>
> >>>>>>>This is no dial tone when attempting to go online. Error. 633. The
> >>>>>>>modem
> >>>>>>>is
> >>>>>>>OK and is assigned to port COM3. The next step in the trouble
> >>>>>>>shooter
> >>>>>>>is
> >>>>>>>to
> >>>>>>>check "Ports (COM & LPT)" in Device Manager. There is no such
> >
> > line
> >
> >>>in
> >>>
> >>>>>my
> >>>>>
> >>>>>>>computer's Device Manager.
> >>>>>>>
> >>>>>>>I have Windows XP SP2.
> >>>>>>>
> >>>>>>>Thanks for any assistance
> >>>>>>
> >>>>>>No dial tone often means that you're plugged into the wrong place or
> >>>
> >>>that
> >>>
> >>>>>>there is in fact no dial tone on a given cable or wall jack.
> >
> > Verify
> >
> >>>>>>with
> >>>>>
> >>>>>a
> >>>>>
> >>>>>>telephone that the cable you're plugging into the modem and the wall
> >>>>>>actually *does* have a dial tone. This is always the place to
> >
> > start.
> >
> >>>>>>Also, many modems have two jacks, and they aren't always the same.
> >>>>>>
> >>>>>>Why do you say that the modem is OK?
> >>>>>>
> >>>>>>HTH
> >>>>>>-pk
> >>>>>>
> >>>>>>
> >>>>>
> >>>>>
> >>>>
> >>>
> >>
> >
> >
>
 
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