Canon Image Transfer Utility (IUT) has stopped working

  • Thread starter Thread starter WarrenNeufeld
  • Start date Start date
W

WarrenNeufeld

Canon IUT comes with my wi-fi digital point and shoot camera. It is supposed to load on my computer at bootup and automatically download photos remotely uploaded to Canon's cloud. However, it will not run. I have been to Canon support and they have no record of any other instances of this problem, which I believe since my online searches also show no other instances. I have eliminated my Norton Security Suite as an issue; IUT will not load whether Norton is enabled or disabled. I have copied below the contents of the WER file for this error. Can anyone decipher this and point me in a productive direction for solving this problem? I apologize for the long post. I was going to attach the WER file, but could not figure out how to do it.


Thanks,

Bob



Version=1
EventType=CLR20r3
EventTime=130462856751237475
ReportType=2
Consent=1
ReportIdentifier=26b424c2-eb3a-11e3-b180-534e57000000
WOW64=1
Response.type=4
Sig[0].Name=Problem Signature 01
Sig[0].Value=imagetransferutility.exe
Sig[1].Name=Problem Signature 02
Sig[1].Value=1.2.0.6
Sig[2].Name=Problem Signature 03
Sig[2].Value=524bbaa1
Sig[3].Name=Problem Signature 04
Sig[3].Value=mscorlib
Sig[4].Name=Problem Signature 05
Sig[4].Value=2.0.0.0
Sig[5].Name=Problem Signature 06
Sig[5].Value=5265d021
Sig[6].Name=Problem Signature 07
Sig[6].Value=3513
Sig[7].Name=Problem Signature 08
Sig[7].Value=79
Sig[8].Name=Problem Signature 09
Sig[8].Value=System.ArgumentException
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\Program Files (x86)\Canon\ImageTransferUtility\ImageTransferUtility.exe
UI[3]=Canon Utilities Image Transfer Utility has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Canon\ImageTransferUtility\ImageTransferUtility.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL
LoadedModule[3]=C:\Windows\syswow64\KERNEL32.dll
LoadedModule[4]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[5]=C:\Windows\system32\apphelp.dll
LoadedModule[6]=C:\Windows\AppPatch\AcLayers.dll
LoadedModule[7]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[9]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[10]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[11]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[12]=C:\Windows\syswow64\USER32.dll
LoadedModule[13]=C:\Windows\syswow64\GDI32.dll
LoadedModule[14]=C:\Windows\syswow64\LPK.dll
LoadedModule[15]=C:\Windows\syswow64\USP10.dll
LoadedModule[16]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[17]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[18]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[19]=C:\Windows\syswow64\ole32.dll
LoadedModule[20]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[21]=C:\Windows\system32\USERENV.dll
LoadedModule[22]=C:\Windows\system32\profapi.dll
LoadedModule[23]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[24]=C:\Windows\system32\MPR.dll
LoadedModule[25]=C:\Windows\system32\IMM32.DLL
LoadedModule[26]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[27]=C:\Windows\AppPatch\AcGenral.DLL
LoadedModule[28]=C:\Windows\system32\UxTheme.dll
LoadedModule[29]=C:\Windows\system32\WINMM.dll
LoadedModule[30]=C:\Windows\system32\samcli.dll
LoadedModule[31]=C:\Windows\system32\MSACM32.dll
LoadedModule[32]=C:\Windows\system32\VERSION.dll
LoadedModule[33]=C:\Windows\system32\sfc.dll
LoadedModule[34]=C:\Windows\system32\sfc_os.DLL
LoadedModule[35]=C:\Windows\system32\dwmapi.dll
LoadedModule[36]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[37]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[38]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[39]=C:\Windows\syswow64\urlmon.dll
LoadedModule[40]=C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[41]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[42]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[43]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[44]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[45]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[46]=C:\Windows\syswow64\normaliz.DLL
LoadedModule[47]=C:\Windows\syswow64\iertutil.dll
LoadedModule[48]=C:\Windows\syswow64\WININET.dll
LoadedModule[49]=C:\Windows\AppPatch\AcXtrnal.DLL
LoadedModule[50]=C:\Windows\system32\SHUNIMPL.DLL
LoadedModule[51]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
LoadedModule[52]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorwks.dll
LoadedModule[53]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll
LoadedModule[54]=C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\ede2c6c842840e009f01bcc74fa4c457\mscorlib.ni.dll
LoadedModule[55]=C:\Program Files (x86)\Common Files\Spigot\Search Settings\wth183.dll
LoadedModule[56]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[57]=C:\Windows\system32\SortServer2003Compat.dll
LoadedModule[58]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorjit.dll
LoadedModule[59]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System\b3a78269847005365001c33870cd121f\System.ni.dll
LoadedModule[60]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Drawing\5c24d3b0041ebf4f48a93615b9fa3de9\System.Drawing.ni.dll
LoadedModule[61]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\8bc548587e91ecf0552a40e47bbf99cc\System.Windows.Forms.ni.dll
LoadedModule[62]=C:\Program Files (x86)\Canon\ImageTransferUtility\ImageSyncDiscovery.dll
LoadedModule[63]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll
LoadedModule[64]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18120_none_72d2e82386681b36\gdiplus.dll
LoadedModule[65]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[66]=C:\Windows\system32\rsaenh.dll
LoadedModule[67]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[68]=C:\Program Files (x86)\Canon\ImageTransferUtility\en\ImageTransferUtility.resources.dll
LoadedModule[69]=C:\Windows\system32\shfolder.dll
LoadedModule[70]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml\217ece46920546d718414291d463bb1c\System.Xml.ni.dll
LoadedModule[71]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Configuration\5b6ddf934128d538cd5cd77bf4209b93\System.Configuration.ni.dll
LoadedModule[72]=C:\Windows\system32\wtsapi32.dll
LoadedModule[73]=C:\Windows\system32\WINSTA.dll
LoadedModule[74]=C:\Program Files (x86)\Canon\ImageTransferUtility\CCLForITU.dll
LoadedModule[75]=C:\Program Files (x86)\Canon\ImageTransferUtility\CCL.dll
LoadedModule[76]=C:\Windows\syswow64\comdlg32.dll
LoadedModule[77]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_ec80f00e8593ece5\COMCTL32.dll
LoadedModule[78]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\msvcm90.dll
LoadedModule[79]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[80]=C:\Program Files (x86)\Canon\ImageTransferUtility\LIPL.dll
LoadedModule[81]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[82]=C:\Program Files (x86)\Canon\ImageTransferUtility\LCIOS.dll
LoadedModule[83]=C:\Windows\system32\rasapi32.dll
LoadedModule[84]=C:\Windows\system32\rasman.dll
LoadedModule[85]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[86]=C:\Windows\syswow64\NSI.dll
LoadedModule[87]=C:\Windows\system32\rtutils.dll
LoadedModule[88]=C:\Windows\system32\mswsock.dll
LoadedModule[89]=C:\Windows\System32\wshtcpip.dll
LoadedModule[90]=C:\Windows\System32\wship6.dll
LoadedModule[91]=C:\Windows\system32\winhttp.dll
LoadedModule[92]=C:\Windows\system32\webio.dll
LoadedModule[93]=C:\Windows\system32\credssp.dll
LoadedModule[94]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[95]=C:\Windows\system32\WINNSI.DLL
LoadedModule[96]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[97]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[98]=C:\Windows\system32\DNSAPI.dll
LoadedModule[99]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll
LoadedModule[100]=C:\Windows\system32\rasadhlp.dll
LoadedModule[101]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[102]=C:\Windows\system32\security.dll
LoadedModule[103]=C:\Windows\system32\SECUR32.DLL
LoadedModule[104]=C:\Windows\SysWOW64\schannel.dll
LoadedModule[105]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[106]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[107]=C:\Windows\system32\ncrypt.dll
LoadedModule[108]=C:\Windows\system32\bcrypt.dll
LoadedModule[109]=C:\Windows\SysWOW64\bcryptprimitives.dll
LoadedModule[110]=C:\Windows\system32\GPAPI.dll
LoadedModule[111]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
FriendlyEventName=Stopped working
ConsentKey=CLR20r3
AppName=Canon Utilities Image Transfer Utility
AppPath=C:\Program Files (x86)\Canon\ImageTransferUtility\ImageTransferUtility.exe
ReportDescription=Stopped working

Continue reading...
 
Back
Top