Cannot view messages on Microsoft Outlook Web Access

  • Thread starter Thread starter Seaangel64
  • Start date Start date
S

Seaangel64

Recently I cannot seem to get my messages from Microsoft Outlook Web Access.
All it says is just "Loading..." and then the error on page appears on the
status bar.

The error icon says "automation server cannot create object". Can someone
help? Is there a setting on the Tools>Internet Options>Security Level that I
need to change.
 
Those with IE7-specific questions or comments are asked to post to and seek
support in this newsgroup: microsoft.public.internetexplorer.general

On the web:
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--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Seaangel64 wrote:
> Recently I cannot seem to get my messages from Microsoft Outlook Web
> Access.
> All it says is just "Loading..." and then the error on page appears on the
> status bar.
>
> The error icon says "automation server cannot create object". Can someone
> help? Is there a setting on the Tools>Internet Options>Security Level that
> I
> need to change.
 
"Seaangel64" wrote in message
news:E03C7ED0-39C3-4BCD-A1E4-F7D473686EB4@microsoft.com...
> Recently I cannot seem to get my messages from Microsoft Outlook Web
> Access.
> All it says is just "Loading..." and then the error on page appears on
> the
> status bar.
>
> The error icon says "automation server cannot create object". Can
> someone
> help? Is there a setting on the Tools>Internet Options>Security Level
> that I
> need to change.


What happens if you add the host (in the URL to which OWA connects) to
the Trusted Sites security zone? Maybe your Internet security zone
doesn't permit ActiveX or scripts.
 
I tried that and it still didn't work Thanks for replying.

"Vanguard" wrote:

> "Seaangel64" wrote in message
> news:E03C7ED0-39C3-4BCD-A1E4-F7D473686EB4@microsoft.com...
> > Recently I cannot seem to get my messages from Microsoft Outlook Web
> > Access.
> > All it says is just "Loading..." and then the error on page appears on
> > the
> > status bar.
> >
> > The error icon says "automation server cannot create object". Can
> > someone
> > help? Is there a setting on the Tools>Internet Options>Security Level
> > that I
> > need to change.
>
>
> What happens if you add the host (in the URL to which OWA connects) to
> the Trusted Sites security zone? Maybe your Internet security zone
> doesn't permit ActiveX or scripts.
>
>
 
Hi,
The Exchange Server may need to be updated by the IT Staff/ Server Admin.
You receive an error message when you try to perform any editing tasks, or
you must click to enable the compose frame in Outlook Web Access
http://support.microsoft.com/?kbid=911829

Or try this workaround (from an archived post)
When you log on to OWA below your username and password choose the Basic
mode instead of premium.

Hope this helps,
Don
[MS MVP- IE]

"Seaangel64" <Seaangel64@discussions.microsoft.com> wrote in message
news:E03C7ED0-39C3-4BCD-A1E4-F7D473686EB4@microsoft.com...
> Recently I cannot seem to get my messages from Microsoft Outlook Web
Access.
> All it says is just "Loading..." and then the error on page appears on the
> status bar.
>
> The error icon says "automation server cannot create object". Can someone
> help? Is there a setting on the Tools>Internet Options>Security Level that
I
> need to change.
 
Firstly, my office IT Dept doesn't support our home PCs even when we have a
problem with the company websites.

I read the link you gave - I have Windows XP and not Vista. Also the
symptoms listed there do not apply to mine. I just cannot see the emails that
I have in the Inbox. It just keeps saying "Loading..." and nothing appears.

When I log in, I cannot choose whether Premium or Basic - it just takes me
to the Outlook Access mailbox.

Thanks

"Don Varnau" wrote:

> Hi,
> The Exchange Server may need to be updated by the IT Staff/ Server Admin.
> You receive an error message when you try to perform any editing tasks, or
> you must click to enable the compose frame in Outlook Web Access
> http://support.microsoft.com/?kbid=911829
>
> Or try this workaround (from an archived post)
> When you log on to OWA below your username and password choose the Basic
> mode instead of premium.
>
> Hope this helps,
> Don
> [MS MVP- IE]
>
> "Seaangel64" <Seaangel64@discussions.microsoft.com> wrote in message
> news:E03C7ED0-39C3-4BCD-A1E4-F7D473686EB4@microsoft.com...
> > Recently I cannot seem to get my messages from Microsoft Outlook Web
> Access.
> > All it says is just "Loading..." and then the error on page appears on the
> > status bar.
> >
> > The error icon says "automation server cannot create object". Can someone
> > help? Is there a setting on the Tools>Internet Options>Security Level that
> I
> > need to change.
>
>
 
Hi,
Which version of Internet Explorer? IE6 or IE7?

Picking up on Vanguard's theme, have you recently installed or updated a
security program which could be blocking ActiveX?

Don
[MS MVP- IE]

"Seaangel64" <Seaangel64@discussions.microsoft.com> wrote in message
news:A8568B17-85FD-433F-B42A-92C300927874@microsoft.com...
> Firstly, my office IT Dept doesn't support our home PCs even when we have
a
> problem with the company websites.
>
> I read the link you gave - I have Windows XP and not Vista. Also the
> symptoms listed there do not apply to mine. I just cannot see the emails
that
> I have in the Inbox. It just keeps saying "Loading..." and nothing
appears.
>
> When I log in, I cannot choose whether Premium or Basic - it just takes me
> to the Outlook Access mailbox.
>
> Thanks

> "Don Varnau" wrote:
>
> > Hi,
> > The Exchange Server may need to be updated by the IT Staff/ Server
Admin.
> > You receive an error message when you try to perform any editing tasks,
or
> > you must click to enable the compose frame in Outlook Web Access
> > http://support.microsoft.com/?kbid=911829
> >
> > Or try this workaround (from an archived post)
> > When you log on to OWA below your username and password choose the Basic
> > mode instead of premium.
> >

> > "Seaangel64" <Seaangel64@discussions.microsoft.com> wrote in message
> > news:E03C7ED0-39C3-4BCD-A1E4-F7D473686EB4@microsoft.com...
> > > Recently I cannot seem to get my messages from Microsoft Outlook Web
> > Access.
> > > All it says is just "Loading..." and then the error on page appears on
the
> > > status bar.
> > >
> > > The error icon says "automation server cannot create object". Can
someone
> > > help? Is there a setting on the Tools>Internet Options>Security Level
that
> > I need to change.
 
I am using IE7 and have not installed or updated my security program.

"Don Varnau" wrote:

> Hi,
> Which version of Internet Explorer? IE6 or IE7?
>
> Picking up on Vanguard's theme, have you recently installed or updated a
> security program which could be blocking ActiveX?
>
> Don
> [MS MVP- IE]
>
> "Seaangel64" <Seaangel64@discussions.microsoft.com> wrote in message
> news:A8568B17-85FD-433F-B42A-92C300927874@microsoft.com...
> > Firstly, my office IT Dept doesn't support our home PCs even when we have
> a
> > problem with the company websites.
> >
> > I read the link you gave - I have Windows XP and not Vista. Also the
> > symptoms listed there do not apply to mine. I just cannot see the emails
> that
> > I have in the Inbox. It just keeps saying "Loading..." and nothing
> appears.
> >
> > When I log in, I cannot choose whether Premium or Basic - it just takes me
> > to the Outlook Access mailbox.
> >
> > Thanks
>
> > "Don Varnau" wrote:
> >
> > > Hi,
> > > The Exchange Server may need to be updated by the IT Staff/ Server
> Admin.
> > > You receive an error message when you try to perform any editing tasks,
> or
> > > you must click to enable the compose frame in Outlook Web Access
> > > http://support.microsoft.com/?kbid=911829
> > >
> > > Or try this workaround (from an archived post)
> > > When you log on to OWA below your username and password choose the Basic
> > > mode instead of premium.
> > >
>
> > > "Seaangel64" <Seaangel64@discussions.microsoft.com> wrote in message
> > > news:E03C7ED0-39C3-4BCD-A1E4-F7D473686EB4@microsoft.com...
> > > > Recently I cannot seem to get my messages from Microsoft Outlook Web
> > > Access.
> > > > All it says is just "Loading..." and then the error on page appears on
> the
> > > > status bar.
> > > >
> > > > The error icon says "automation server cannot create object". Can
> someone
> > > > help? Is there a setting on the Tools>Internet Options>Security Level
> that
> > > I need to change.
>
>
 
Hi,
Can't hurt... might help- clear the Temporary Internet Files.

Then, from Internet Options> General> Browsing history> Settings> View
objects, set View to Details. Do any ActiveX objects show as damaged? If so,
remove the damaged object and restart the computer.

Internet Options> Security> Internet Zone> click on Default Level.

Turn on the Windows Firewall from Control Panel> Windows Firewall and
disable third-party security programs, firewalls, security suites, as a
test. One of them may be the cause.

Don
[MS MVP- IE]

"Seaangel64" <Seaangel64@discussions.microsoft.com> wrote in message
news:146E1027-675C-4FE6-9876-B87A4B45BE4A@microsoft.com...
> I am using IE7 and have not installed or updated my security program.
>
> "Don Varnau" wrote:
>
> > Hi,
> > Which version of Internet Explorer? IE6 or IE7?
> >
> > Picking up on Vanguard's theme, have you recently installed or updated a
> > security program which could be blocking ActiveX?
> >
> > Don
> > [MS MVP- IE]
> >
> > "Seaangel64" <Seaangel64@discussions.microsoft.com> wrote in message
> > news:A8568B17-85FD-433F-B42A-92C300927874@microsoft.com...
> > > Firstly, my office IT Dept doesn't support our home PCs even when we
have
> > a
> > > problem with the company websites.
> > >
> > > I read the link you gave - I have Windows XP and not Vista. Also the
> > > symptoms listed there do not apply to mine. I just cannot see the
emails
> > that
> > > I have in the Inbox. It just keeps saying "Loading..." and nothing
> > appears.
> > >
> > > When I log in, I cannot choose whether Premium or Basic - it just
takes me
> > > to the Outlook Access mailbox.
> > >
> > > Thanks
> >
> > > "Don Varnau" wrote:
> > >
> > > > Hi,
> > > > The Exchange Server may need to be updated by the IT Staff/ Server
> > Admin.
> > > > You receive an error message when you try to perform any editing
tasks,
> > or
> > > > you must click to enable the compose frame in Outlook Web Access
> > > > http://support.microsoft.com/?kbid=911829
> > > >
> > > > Or try this workaround (from an archived post)
> > > > When you log on to OWA below your username and password choose the
Basic
> > > > mode instead of premium.
> > > >
> >
> > > > "Seaangel64" <Seaangel64@discussions.microsoft.com> wrote in message
> > > > news:E03C7ED0-39C3-4BCD-A1E4-F7D473686EB4@microsoft.com...
> > > > > Recently I cannot seem to get my messages from Microsoft Outlook
Web
> > > > Access.
> > > > > All it says is just "Loading..." and then the error on page
appears on
> > the
> > > > > status bar.
> > > > >
> > > > > The error icon says "automation server cannot create object". Can
> > someone
> > > > > help? Is there a setting on the Tools>Internet Options>Security
Level
> > that
> > > > I need to change.
> >
> >
 
Hello Don

I did try all that beforehand. Anyway I have resolved the issue. It was an
XML DOM add-on that I needed to enable.

Thank you for helping me out.



"Don Varnau" wrote:

> Hi,
> Can't hurt... might help- clear the Temporary Internet Files.
>
> Then, from Internet Options> General> Browsing history> Settings> View
> objects, set View to Details. Do any ActiveX objects show as damaged? If so,
> remove the damaged object and restart the computer.
>
> Internet Options> Security> Internet Zone> click on Default Level.
>
> Turn on the Windows Firewall from Control Panel> Windows Firewall and
> disable third-party security programs, firewalls, security suites, as a
> test. One of them may be the cause.
>
> Don
> [MS MVP- IE]
>
> "Seaangel64" <Seaangel64@discussions.microsoft.com> wrote in message
> news:146E1027-675C-4FE6-9876-B87A4B45BE4A@microsoft.com...
> > I am using IE7 and have not installed or updated my security program.
> >
> > "Don Varnau" wrote:
> >
> > > Hi,
> > > Which version of Internet Explorer? IE6 or IE7?
> > >
> > > Picking up on Vanguard's theme, have you recently installed or updated a
> > > security program which could be blocking ActiveX?
> > >
> > > Don
> > > [MS MVP- IE]
> > >
> > > "Seaangel64" <Seaangel64@discussions.microsoft.com> wrote in message
> > > news:A8568B17-85FD-433F-B42A-92C300927874@microsoft.com...
> > > > Firstly, my office IT Dept doesn't support our home PCs even when we
> have
> > > a
> > > > problem with the company websites.
> > > >
> > > > I read the link you gave - I have Windows XP and not Vista. Also the
> > > > symptoms listed there do not apply to mine. I just cannot see the
> emails
> > > that
> > > > I have in the Inbox. It just keeps saying "Loading..." and nothing
> > > appears.
> > > >
> > > > When I log in, I cannot choose whether Premium or Basic - it just
> takes me
> > > > to the Outlook Access mailbox.
> > > >
> > > > Thanks
> > >
> > > > "Don Varnau" wrote:
> > > >
> > > > > Hi,
> > > > > The Exchange Server may need to be updated by the IT Staff/ Server
> > > Admin.
> > > > > You receive an error message when you try to perform any editing
> tasks,
> > > or
> > > > > you must click to enable the compose frame in Outlook Web Access
> > > > > http://support.microsoft.com/?kbid=911829
> > > > >
> > > > > Or try this workaround (from an archived post)
> > > > > When you log on to OWA below your username and password choose the
> Basic
> > > > > mode instead of premium.
> > > > >
> > >
> > > > > "Seaangel64" <Seaangel64@discussions.microsoft.com> wrote in message
> > > > > news:E03C7ED0-39C3-4BCD-A1E4-F7D473686EB4@microsoft.com...
> > > > > > Recently I cannot seem to get my messages from Microsoft Outlook
> Web
> > > > > Access.
> > > > > > All it says is just "Loading..." and then the error on page
> appears on
> > > the
> > > > > > status bar.
> > > > > >
> > > > > > The error icon says "automation server cannot create object". Can
> > > someone
> > > > > > help? Is there a setting on the Tools>Internet Options>Security
> Level
> > > that
> > > > > I need to change.
> > >
> > >
>
>
 
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