3 month old Dell OptiPlex 3010 desktop that is exactly the same as 10 others in our office.
Yesterday, our LAN went down due to AT&T DSL problems. When it connectivity came back, we were unable to sign into this particular PC. We continually got the "PC offline....Use last known password" error. The last known password never worked.
Although, we could log in via the Admin account without problem and it had full internet connectivity. Also, within the admin account, I could sign into that user account via the web/Office 365 Live using the password without any problems.
I reset the user password to Microsoft supplied temporary password via the Admin account, but this did not resolve the problem. I deleted the account, restarted the PC, the re-added the user account using the same email address, but still cannot login.
I now get "You can't sign in to your PC right now. Go to account.live.com to fix the problem, or try the last password you used on this PC".
Now, that may be a hint as to what the problem is. The user account is shiiping-at-our-company-dotcom (can't post links until account verified)but there was a secondary email account used in Outlook 2010 that was ourcompany-at-live-dot-com. Is it possible
that somehow it is mixing the two?
This a major problem because this PC runs the shipping department and needs to logon from that email address
Any suggestions greatly appreciated
View the full article
Yesterday, our LAN went down due to AT&T DSL problems. When it connectivity came back, we were unable to sign into this particular PC. We continually got the "PC offline....Use last known password" error. The last known password never worked.
Although, we could log in via the Admin account without problem and it had full internet connectivity. Also, within the admin account, I could sign into that user account via the web/Office 365 Live using the password without any problems.
I reset the user password to Microsoft supplied temporary password via the Admin account, but this did not resolve the problem. I deleted the account, restarted the PC, the re-added the user account using the same email address, but still cannot login.
I now get "You can't sign in to your PC right now. Go to account.live.com to fix the problem, or try the last password you used on this PC".
Now, that may be a hint as to what the problem is. The user account is shiiping-at-our-company-dotcom (can't post links until account verified)but there was a secondary email account used in Outlook 2010 that was ourcompany-at-live-dot-com. Is it possible
that somehow it is mixing the two?
This a major problem because this PC runs the shipping department and needs to logon from that email address
Any suggestions greatly appreciated
View the full article