CA - where can we delete the infections

  • Thread starter Thread starter leewl578
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leewl578

I know this is not the place to post my question but I can't help it as I did
not get any reply from CA when I send them the email (twice) about a week
ago. Their coporate section can't help either. Is there anyone out there who
have use CA anti virus scan and after the scanning, where can we click to
delete the infections? There is no button to click to delete it. When I
rescan, the sames infections will be detected, so obviously it does not
automativally clean or delete it. Kindly please advice if you are using CA
and I apologise for posting here, thank you very much.
 
Hello,

If you use the CA Anti-Virus, then it will automatically quarantine all the
viruses. You can delete these files if you wish by opening the CA Anti-Virus
window and then going to the 'Quarantine' section (see the left hand column
of the window) where it will list all the files it has quarantined. You can
then delete (by clicking on the delete button/ delete all button) these
"potentially malicious files" or restore them.

--
Hope this helps,
Rishi
email: rishi@vista-news.com | web: http://vista-news.com


"leewl578" <leewl578@discussions.microsoft.com> wrote in message
news:C5D05A99-9DB4-4360-A939-AC3509725BBE@microsoft.com...
>I know this is not the place to post my question but I can't help it as I
>did
> not get any reply from CA when I send them the email (twice) about a week
> ago. Their coporate section can't help either. Is there anyone out there
> who
> have use CA anti virus scan and after the scanning, where can we click to
> delete the infections? There is no button to click to delete it. When I
> rescan, the sames infections will be detected, so obviously it does not
> automativally clean or delete it. Kindly please advice if you are using CA
> and I apologise for posting here, thank you very much.
 
If it is quarantine in the first scan, why then if I scan immediately after
the 1st scan, it will detect the same virus infections.? Should there be zero
infections or at least not the same one at the same locations? This is what I
cant understand. Thanks for the response and hope you can share your thoughts
on the above questions.

"Rishi" wrote:

> Hello,
>
> If you use the CA Anti-Virus, then it will automatically quarantine all the
> viruses. You can delete these files if you wish by opening the CA Anti-Virus
> window and then going to the 'Quarantine' section (see the left hand column
> of the window) where it will list all the files it has quarantined. You can
> then delete (by clicking on the delete button/ delete all button) these
> "potentially malicious files" or restore them.
>
> --
> Hope this helps,
> Rishi
> email: rishi@vista-news.com | web: http://vista-news.com
>
>
> "leewl578" <leewl578@discussions.microsoft.com> wrote in message
> news:C5D05A99-9DB4-4360-A939-AC3509725BBE@microsoft.com...
> >I know this is not the place to post my question but I can't help it as I
> >did
> > not get any reply from CA when I send them the email (twice) about a week
> > ago. Their coporate section can't help either. Is there anyone out there
> > who
> > have use CA anti virus scan and after the scanning, where can we click to
> > delete the infections? There is no button to click to delete it. When I
> > rescan, the sames infections will be detected, so obviously it does not
> > automativally clean or delete it. Kindly please advice if you are using CA
> > and I apologise for posting here, thank you very much.
>
 
Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

leewl578 wrote:
> If it is quarantine in the first scan, why then if I scan immediately
> after
> the 1st scan, it will detect the same virus infections.? Should there be
> zero infections or at least not the same one at the same locations? This
> is
> what I cant understand. Thanks for the response and hope you can share
> your
> thoughts on the above questions.
>
> "Rishi" wrote:
>
>> Hello,
>>
>> If you use the CA Anti-Virus, then it will automatically quarantine all
>> the
>> viruses. You can delete these files if you wish by opening the CA
>> Anti-Virus window and then going to the 'Quarantine' section (see the
>> left
>> hand column of the window) where it will list all the files it has
>> quarantined. You can then delete (by clicking on the delete button/
>> delete
>> all button) these "potentially malicious files" or restore them.
>>
>> --
>> Hope this helps,
>> Rishi
>> email: rishi@vista-news.com | web: http://vista-news.com
>>
>>
>> "leewl578" <leewl578@discussions.microsoft.com> wrote in message
>> news:C5D05A99-9DB4-4360-A939-AC3509725BBE@microsoft.com...
>>> I know this is not the place to post my question but I can't help it as
>>> I
>>> did
>>> not get any reply from CA when I send them the email (twice) about a
>>> week
>>> ago. Their coporate section can't help either. Is there anyone out there
>>> who
>>> have use CA anti virus scan and after the scanning, where can we click
>>> to
>>> delete the infections? There is no button to click to delete it. When I
>>> rescan, the sames infections will be detected, so obviously it does not
>>> automativally clean or delete it. Kindly please advice if you are using
>>> CA
>>> and I apologise for posting here, thank you very much.
 
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