I just experienced an interesting issue, which I cannot find a way around.
If a user is logged into the Hotmail app, and the computer is shut down with the Hotmail app still running. The user never logged out of Hotmail or closed the app prior to shutting down.
Next time when the user starts the computer, the Hotmail app comes up and asks, the user for the Hotmail password. The issue is that the user cannot remember the password. There is no password reset button, and the user cannot get into windows. Even pressing
F8 to go into safe mode at bootup does not work. There is no way to close the app, or get back to the metro screen if the user cannot log in. None of the windows key shortcut keys work either. The only option is to shut down, and then this starts all over
again the next time the computer is started.
Any thoughts?
View the full article
If a user is logged into the Hotmail app, and the computer is shut down with the Hotmail app still running. The user never logged out of Hotmail or closed the app prior to shutting down.
Next time when the user starts the computer, the Hotmail app comes up and asks, the user for the Hotmail password. The issue is that the user cannot remember the password. There is no password reset button, and the user cannot get into windows. Even pressing
F8 to go into safe mode at bootup does not work. There is no way to close the app, or get back to the metro screen if the user cannot log in. None of the windows key shortcut keys work either. The only option is to shut down, and then this starts all over
again the next time the computer is started.
Any thoughts?
View the full article