BSOD and Dump Files

  • Thread starter Thread starter Iain
  • Start date Start date
I

Iain

I'm having an ongoing problem since:
1) SP1 upgrade
2) Graphics Driver Upgrade

SP1 installation via Windows Update appeared to install flawlessly a
couple of weeks ago and didn't notice any problems afterward.

However, a couple of days later I installed the latest Video graphics
driver that was downloaded direct from Intel's download site. I noticed
problems almost immediately after and have continued to have problems
since then. No problems before this.

System gets BSOD intermittently. I've contacted Intel support but they
insist there is no problem with their driver. Reinstalling previous
driver does not resolve problem.

Therefore my question is, what's the best tool to analyse system
minidumps? I have four of them and need to get this problem resolved soon.
 
"Iain" <iain@comnet.co.uk> wrote in message
news:6966fjF31mpo3U1@mid.individual.net...
> I'm having an ongoing problem since:
> 1) SP1 upgrade
> 2) Graphics Driver Upgrade
>
> SP1 installation via Windows Update appeared to install flawlessly a
> couple of weeks ago and didn't notice any problems afterward.
>
> However, a couple of days later I installed the latest Video graphics
> driver that was downloaded direct from Intel's download site. I noticed
> problems almost immediately after and have continued to have problems
> since then. No problems before this.
>
> System gets BSOD intermittently. I've contacted Intel support but they
> insist there is no problem with their driver. Reinstalling previous driver
> does not resolve problem.
>
> Therefore my question is, what's the best tool to analyse system
> minidumps? I have four of them and need to get this problem resolved soon.

Does the driver include some new feature you feel a need for? If not, roll
back the driver.

--
Frank Saunders MS-MVP IE,OE/WM
Do not reply with email
 
Iain <iain@comnet.co.uk> wrote:

>I'm having an ongoing problem since:
> 1) SP1 upgrade
> 2) Graphics Driver Upgrade
>
>SP1 installation via Windows Update appeared to install flawlessly a
>couple of weeks ago and didn't notice any problems afterward.
>
>However, a couple of days later I installed the latest Video graphics
>driver that was downloaded direct from Intel's download site. I noticed
>problems almost immediately after and have continued to have problems
>since then. No problems before this.
>
>System gets BSOD intermittently. I've contacted Intel support but they
>insist there is no problem with their driver. Reinstalling previous
>driver does not resolve problem.
>
>Therefore my question is, what's the best tool to analyse system
>minidumps? I have four of them and need to get this problem resolved soon.

Does your computer have an actual video card made by Intel? Or a
motherboard made by Intel with video built into the motherboard? If
so then the Intel website was the correct place to get your video
drivers. However if your computer has a motherboard made by someone
other than Intel with video integrated into the motherboard using an
Intel video chip (such as the Intel i815) then you need to get the
video driver from the motherboard manufacturer and not from Intel.

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2008)
On-Line Help Computer Service
http://onlinehelp.bc.ca

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."
 
Frank Saunders MS-MVP IE,OE/WM wrote:
>
> "Iain" <iain@comnet.co.uk> wrote in message
> news:6966fjF31mpo3U1@mid.individual.net...
>> I'm having an ongoing problem since:
>> 1) SP1 upgrade
>> 2) Graphics Driver Upgrade
>>
>> SP1 installation via Windows Update appeared to install flawlessly a
>> couple of weeks ago and didn't notice any problems afterward.
>>
>> However, a couple of days later I installed the latest Video graphics
>> driver that was downloaded direct from Intel's download site. I
>> noticed problems almost immediately after and have continued to have
>> problems since then. No problems before this.
>>
>> System gets BSOD intermittently. I've contacted Intel support but they
>> insist there is no problem with their driver. Reinstalling previous
>> driver does not resolve problem.
>>
>> Therefore my question is, what's the best tool to analyse system
>> minidumps? I have four of them and need to get this problem resolved
>> soon.
>
> Does the driver include some new feature you feel a need for? If not,
> roll back the driver.
>

I tried to do that but that button was greyed out. Couldn't do it.
 
Ron Martell wrote:
> Iain <iain@comnet.co.uk> wrote:
>
>> I'm having an ongoing problem since:
>> 1) SP1 upgrade
>> 2) Graphics Driver Upgrade
>>
>> SP1 installation via Windows Update appeared to install flawlessly a
>> couple of weeks ago and didn't notice any problems afterward.
>>
>> However, a couple of days later I installed the latest Video graphics
>> driver that was downloaded direct from Intel's download site. I noticed
>> problems almost immediately after and have continued to have problems
>> since then. No problems before this.
>>
>> System gets BSOD intermittently. I've contacted Intel support but they
>> insist there is no problem with their driver. Reinstalling previous
>> driver does not resolve problem.
>>
>> Therefore my question is, what's the best tool to analyse system
>> minidumps? I have four of them and need to get this problem resolved soon.
>
> Does your computer have an actual video card made by Intel? Or a
> motherboard made by Intel with video built into the motherboard? If
> so then the Intel website was the correct place to get your video
> drivers. However if your computer has a motherboard made by someone
> other than Intel with video integrated into the motherboard using an
> Intel video chip (such as the Intel i815) then you need to get the
> video driver from the motherboard manufacturer and not from Intel.
>
> Good luck
>
> Ron Martell Duncan B.C. Canada

This is a laptop with Intel mobile chipsets. I've upgraded several
times, using drivers downloaded direct from Intel website, without error.

Problem with OEM website, is their latest video drivers available for
download are over a year old.
 
What error does the blue screen show?

"Iain" wrote:

> Ron Martell wrote:
> > Iain <iain@comnet.co.uk> wrote:
> >
> >> I'm having an ongoing problem since:
> >> 1) SP1 upgrade
> >> 2) Graphics Driver Upgrade
> >>
> >> SP1 installation via Windows Update appeared to install flawlessly a
> >> couple of weeks ago and didn't notice any problems afterward.
> >>
> >> However, a couple of days later I installed the latest Video graphics
> >> driver that was downloaded direct from Intel's download site. I noticed
> >> problems almost immediately after and have continued to have problems
> >> since then. No problems before this.
> >>
> >> System gets BSOD intermittently. I've contacted Intel support but they
> >> insist there is no problem with their driver. Reinstalling previous
> >> driver does not resolve problem.
> >>
> >> Therefore my question is, what's the best tool to analyse system
> >> minidumps? I have four of them and need to get this problem resolved soon.
> >
> > Does your computer have an actual video card made by Intel? Or a
> > motherboard made by Intel with video built into the motherboard? If
> > so then the Intel website was the correct place to get your video
> > drivers. However if your computer has a motherboard made by someone
> > other than Intel with video integrated into the motherboard using an
> > Intel video chip (such as the Intel i815) then you need to get the
> > video driver from the motherboard manufacturer and not from Intel.
> >
> > Good luck
> >
> > Ron Martell Duncan B.C. Canada
>
> This is a laptop with Intel mobile chipsets. I've upgraded several
> times, using drivers downloaded direct from Intel website, without error.
>
> Problem with OEM website, is their latest video drivers available for
> download are over a year old.
>
 
Back
Top