Blank page XP System Restore and Network Setup Wizard

[talktalknews]

Hi all. Any help gratefully received. Apologies for the length of this

message but want to try and give as much info as is reasonable. For some

months I have a blank opening page on XP/Help and Support/System Restore and

cannot effect a restore or create my own restore point therefore directly.

However in the Sys Vol folder all restore points are still being auto

created by XP. I have followed much advice from various sources such as MS

MVP's and MS and other websites to no avail. The list is exhaustive and

would create complaints if I posted the full list here which would stretch

to several 'pages'. However the frequent common advice I have been kindly

given is shown below all of which have not achieved anything. However I have

now discovered new blank pages which may help diagnose the problem. I wanted

to set up a home network using XP/Control Panel/Network Setup Wizard. On one

of the early screens it asks what set up you have in respect of

modem/router/laptop/desktop etc and invites you to click a link for a

diagram. None of the diagrams show they are just more blank pages.



The common suggestions I have received are:-

Run regsvr32 jscript.dll (reg success) - Run regsvr32 vbscript.dll(reg

success) - uninstall/reinstall IE7 - Uninstall MS Update 896688 (I do not

have it) - Boot in safe mode to access system restore - Go to Last Known

Good Config - Run Net start (shows Sys Restore running) - Run sfc /scannow

(does not show any problems) - Run chkdsk /f (all ok) -

I had XP installed by the system vendor and updated to SP2 myself directly

from the MS website. I have also tried reinstalling Sys Restore via Run

c:\windows\inf but it asks for the CD and cannot find the files required. I

have found the files in on my PC in windows/system32 and elsewhere and

directed the search there but it just says it cannot load the files. I have

also tried using the original backup CD supplied by the system vendor but it

fails saying my current setup is newer than that on the CD and does not

allow me to proceed.



I CAN access sys restore by going directly from IE with the address line of

res://C:\WINDOWS\system32\Restore\rstrui.exe/start.htm and saying 'yes' to

the warning that 'An ActiveX control on this page might be unsafe to

interact with other parts of this page.' However in order to do so I must

say 'yes' on four separate occasions. Having done so I have restored to the

earliest point possible which is about 90 days earlier but there is no

change to the basic problem of seeing blank screens in sys restore and

network wizard.



Many thanks and kind regards. Derek

 

[Jose]

On Jun 5, 11:09 pm, "talktalknews"

wrote:

> Hi all. Any help gratefully received. Apologies for the length of this

> message but want to try and give as much info as is reasonable. For some

> months I have a blank opening page on XP/Help and Support/System Restore and

> cannot effect a restore or create my own restore point therefore directly..

> However in the Sys Vol folder all restore points are still being auto

> created by XP. I have followed much advice from various sources such as MS

> MVP's and MS and other websites to no avail. The list is exhaustive and

> would create complaints if I posted the full list here which would stretch

> to several 'pages'. However the frequent common advice I have been kindly

> given is shown below all of which have not achieved anything. However I have

> now discovered new blank pages which may help diagnose the problem. I wanted

> to set up a home network using XP/Control Panel/Network Setup Wizard. On one

> of the early screens it asks what set up you have in respect of

> modem/router/laptop/desktop etc and invites you to click a link for a

> diagram.  None of the diagrams show they are just more blank pages.

>

> The common suggestions I have received are:-

> Run regsvr32 jscript.dll (reg success) - Run regsvr32 vbscript.dll(reg

> success) - uninstall/reinstall IE7 - Uninstall MS Update 896688 (I do not

> have it) - Boot in safe mode to access system restore - Go to Last Known

> Good Config - Run Net start (shows Sys Restore running) - Run sfc /scannow

> (does not show any problems) - Run chkdsk /f (all ok) -

> I had XP installed by the system vendor and updated to SP2 myself directly

> from the MS website. I have also tried reinstalling Sys Restore via Run

> c:\windows\inf but it asks for the CD and cannot find the files required. I

> have found the files in on my PC in windows/system32 and elsewhere and

> directed the search there but it just says it cannot load the files. I have

> also tried using the original backup CD supplied by the system vendor butit

> fails saying my current setup is newer than that on the CD and does not

> allow me to proceed.

>

> I CAN access sys restore by going directly from IE with the address line of

> res://C:\WINDOWS\system32\Restore\rstrui.exe/start.htm and saying 'yes' to

> the warning that 'An ActiveX control on this page might be unsafe to

> interact with other parts of this page.' However in order to do so I must

> say 'yes' on four separate occasions. Having done so I have restored to the

> earliest point possible which is about 90 days earlier but there is no

> change to the basic problem of seeing blank screens in sys restore and

> network wizard.

>

> Many thanks and kind regards. Derek



If your system has malicious software it may prevent you from using SR

(and many other things )- since it does not want you to find and

remove it. It wants you to reinstall instead XP - then it will be

happy with it's payload. Sometimes you just have to outsmart it (and

that is not too hard).



Empty looking Help & Support is fixable too - it is all fixable

without reinstalling, repairing, using a restore point.



You should be reasonably clear of malicious software first, then fix

your issues (it is much easier) and not be so anxious to try things

that might work maybe. You need to fix things.



System Restore is a frequent target for malicious software attacks.

If SR was working before and is now afflicted, run some scans and then

resolve any remaining

issues.



Download, install, update and do a full scan with these free malware

detection programs:



Malwarebytes (MBAM): http://malwarebytes.org/

SUPERAntiSpyware: (SAS): http://www.superantispyware.com/



They can be uninstalled later if desired.



When the scans run clean it may also be necessary to reregister some

DLLs. Reregistering the DLLs is okay even if they do not need

reregistering. You can also reregister the DLLs before the scans

which may fix the issue, but the scans are still recommended.



Click Start, Run and in the box enter the following commands one at a

time. Click the OK button to execute each command:



regsvr32 jscript

regsvr32 vbscript

regsvr32 /i mshtml



The last command for mshtml will load the DLL but may also contain a

harmless warning message depending on your environment



We will fix your Help & Support after the scans if it still needs

fixing



??? Have you used any third party products that contain these words

in the description:



doctor

optimize

compress

speed up

tune up

fix up

clean up

mechanic

 

[Jose]

On Jun 5, 11:09 pm, "talktalknews"

wrote:

> Hi all. Any help gratefully received. Apologies for the length of this

> message but want to try and give as much info as is reasonable. For some

> months I have a blank opening page on XP/Help and Support/System Restore and

> cannot effect a restore or create my own restore point therefore directly..

> However in the Sys Vol folder all restore points are still being auto

> created by XP. I have followed much advice from various sources such as MS

> MVP's and MS and other websites to no avail. The list is exhaustive and

> would create complaints if I posted the full list here which would stretch

> to several 'pages'. However the frequent common advice I have been kindly

> given is shown below all of which have not achieved anything. However I have

> now discovered new blank pages which may help diagnose the problem. I wanted

> to set up a home network using XP/Control Panel/Network Setup Wizard. On one

> of the early screens it asks what set up you have in respect of

> modem/router/laptop/desktop etc and invites you to click a link for a

> diagram.  None of the diagrams show they are just more blank pages.

>

> The common suggestions I have received are:-

> Run regsvr32 jscript.dll (reg success) - Run regsvr32 vbscript.dll(reg

> success) - uninstall/reinstall IE7 - Uninstall MS Update 896688 (I do not

> have it) - Boot in safe mode to access system restore - Go to Last Known

> Good Config - Run Net start (shows Sys Restore running) - Run sfc /scannow

> (does not show any problems) - Run chkdsk /f (all ok) -

> I had XP installed by the system vendor and updated to SP2 myself directly

> from the MS website. I have also tried reinstalling Sys Restore via Run

> c:\windows\inf but it asks for the CD and cannot find the files required. I

> have found the files in on my PC in windows/system32 and elsewhere and

> directed the search there but it just says it cannot load the files. I have

> also tried using the original backup CD supplied by the system vendor butit

> fails saying my current setup is newer than that on the CD and does not

> allow me to proceed.

>

> I CAN access sys restore by going directly from IE with the address line of

> res://C:\WINDOWS\system32\Restore\rstrui.exe/start.htm and saying 'yes' to

> the warning that 'An ActiveX control on this page might be unsafe to

> interact with other parts of this page.' However in order to do so I must

> say 'yes' on four separate occasions. Having done so I have restored to the

> earliest point possible which is about 90 days earlier but there is no

> change to the basic problem of seeing blank screens in sys restore and

> network wizard.

>

> Many thanks and kind regards. Derek



If your system has malicious software it may prevent you from using SR

(and many other things )- since it does not want you to find and

remove it. It wants you to reinstall instead XP - then it will be

happy with it's payload. Sometimes you just have to outsmart it (and

that is not too hard).



Empty looking Help & Support is fixable too - it is all fixable

without reinstalling, repairing, using a restore point.



You should be reasonably clear of malicious software first, then fix

your issues (it is much easier) and not be so anxious to try things

that might work maybe. You need to fix things.



System Restore is a frequent target for malicious software attacks.

If SR was working before and is now afflicted, run some scans and then

resolve any remaining

issues.



Download, install, update and do a full scan with these free malware

detection programs:



Malwarebytes (MBAM): http://malwarebytes.org/

SUPERAntiSpyware: (SAS): http://www.superantispyware.com/



They can be uninstalled later if desired.



When the scans run clean it may also be necessary to reregister some

DLLs. Reregistering the DLLs is okay even if they do not need

reregistering. You can also reregister the DLLs before the scans

which may fix the issue, but the scans are still recommended.



Click Start, Run and in the box enter the following commands one at a

time. Click the OK button to execute each command:



regsvr32 jscript

regsvr32 vbscript

regsvr32 /i mshtml



The last command for mshtml will load the DLL but may also contain a

harmless warning message depending on your environment



We will fix your Help & Support after the scans if it still needs

fixing



??? Have you used any third party products that contain these words

in the description:



doctor

optimize

compress

speed up

tune up

fix up

clean up

mechanic

 

[Jose]

On Jun 6, 6:18 pm, Jose wrote:

> On Jun 5, 11:09 pm, "talktalknews"

> wrote:

>

>

>

>

>

> > Hi all. Any help gratefully received. Apologies for the length of this

> > message but want to try and give as much info as is reasonable. For some

> > months I have a blank opening page on XP/Help and Support/System Restore and

> > cannot effect a restore or create my own restore point therefore directly.

> > However in the Sys Vol folder all restore points are still being auto

> > created by XP. I have followed much advice from various sources such asMS

> > MVP's and MS and other websites to no avail. The list is exhaustive and

> > would create complaints if I posted the full list here which would stretch

> > to several 'pages'. However the frequent common advice I have been kindly

> > given is shown below all of which have not achieved anything. However Ihave

> > now discovered new blank pages which may help diagnose the problem. I wanted

> > to set up a home network using XP/Control Panel/Network Setup Wizard. On one

> > of the early screens it asks what set up you have in respect of

> > modem/router/laptop/desktop etc and invites you to click a link for a

> > diagram.  None of the diagrams show they are just more blank pages.

>

> > The common suggestions I have received are:-

> > Run regsvr32 jscript.dll (reg success) - Run regsvr32 vbscript.dll(reg

> > success) - uninstall/reinstall IE7 - Uninstall MS Update 896688 (I do not

> > have it) - Boot in safe mode to access system restore - Go to Last Known

> > Good Config - Run Net start (shows Sys Restore running) - Run sfc /scannow

> > (does not show any problems) - Run chkdsk /f (all ok) -

> > I had XP installed by the system vendor and updated to SP2 myself directly

> > from the MS website. I have also tried reinstalling Sys Restore via Run

> > c:\windows\inf but it asks for the CD and cannot find the files required.  I

> > have found the files in on my PC in windows/system32 and elsewhere and

> > directed the search there but it just says it cannot load the files. I have

> > also tried using the original backup CD supplied by the system vendor but it

> > fails saying my current setup is newer than that on the CD and does not

> > allow me to proceed.

>

> > I CAN access sys restore by going directly from IE with the address line of

> > res://C:\WINDOWS\system32\Restore\rstrui.exe/start.htm and saying 'yes'to

> > the warning that 'An ActiveX control on this page might be unsafe to

> > interact with other parts of this page.' However in order to do so I must

> > say 'yes' on four separate occasions. Having done so I have restored tothe

> > earliest point possible which is about 90 days earlier but there is no

> > change to the basic problem of seeing blank screens in sys restore and

> > network wizard.

>

> > Many thanks and kind regards. Derek

>

> If your system has malicious software it may prevent you from using SR

> (and many other things )- since it does not want you to find and

> remove it.  It wants you to reinstall instead XP - then it will be

> happy with it's payload.  Sometimes you just have to outsmart it (and

> that is not too hard).

>

> Empty looking Help & Support is fixable too - it is all fixable

> without reinstalling, repairing, using a restore point.

>



I should say... it is all fixable WITHOUT using a restore point.

 

[Jose]

On Jun 6, 6:18 pm, Jose wrote:

> On Jun 5, 11:09 pm, "talktalknews"

> wrote:

>

>

>

>

>

> > Hi all. Any help gratefully received. Apologies for the length of this

> > message but want to try and give as much info as is reasonable. For some

> > months I have a blank opening page on XP/Help and Support/System Restore and

> > cannot effect a restore or create my own restore point therefore directly.

> > However in the Sys Vol folder all restore points are still being auto

> > created by XP. I have followed much advice from various sources such asMS

> > MVP's and MS and other websites to no avail. The list is exhaustive and

> > would create complaints if I posted the full list here which would stretch

> > to several 'pages'. However the frequent common advice I have been kindly

> > given is shown below all of which have not achieved anything. However Ihave

> > now discovered new blank pages which may help diagnose the problem. I wanted

> > to set up a home network using XP/Control Panel/Network Setup Wizard. On one

> > of the early screens it asks what set up you have in respect of

> > modem/router/laptop/desktop etc and invites you to click a link for a

> > diagram.  None of the diagrams show they are just more blank pages.

>

> > The common suggestions I have received are:-

> > Run regsvr32 jscript.dll (reg success) - Run regsvr32 vbscript.dll(reg

> > success) - uninstall/reinstall IE7 - Uninstall MS Update 896688 (I do not

> > have it) - Boot in safe mode to access system restore - Go to Last Known

> > Good Config - Run Net start (shows Sys Restore running) - Run sfc /scannow

> > (does not show any problems) - Run chkdsk /f (all ok) -

> > I had XP installed by the system vendor and updated to SP2 myself directly

> > from the MS website. I have also tried reinstalling Sys Restore via Run

> > c:\windows\inf but it asks for the CD and cannot find the files required.  I

> > have found the files in on my PC in windows/system32 and elsewhere and

> > directed the search there but it just says it cannot load the files. I have

> > also tried using the original backup CD supplied by the system vendor but it

> > fails saying my current setup is newer than that on the CD and does not

> > allow me to proceed.

>

> > I CAN access sys restore by going directly from IE with the address line of

> > res://C:\WINDOWS\system32\Restore\rstrui.exe/start.htm and saying 'yes'to

> > the warning that 'An ActiveX control on this page might be unsafe to

> > interact with other parts of this page.' However in order to do so I must

> > say 'yes' on four separate occasions. Having done so I have restored tothe

> > earliest point possible which is about 90 days earlier but there is no

> > change to the basic problem of seeing blank screens in sys restore and

> > network wizard.

>

> > Many thanks and kind regards. Derek

>

> If your system has malicious software it may prevent you from using SR

> (and many other things )- since it does not want you to find and

> remove it.  It wants you to reinstall instead XP - then it will be

> happy with it's payload.  Sometimes you just have to outsmart it (and

> that is not too hard).

>

> Empty looking Help & Support is fixable too - it is all fixable

> without reinstalling, repairing, using a restore point.

>



I should say... it is all fixable WITHOUT using a restore point.

 

[talktalknews]

Hi and thanks for your input. I ran the two malware progs you recommended

and they came up clean. I re-registered the jscript and vbscript dll's and

they were registered ok but the mshtml failed - error message 'mshtml was

loaded but dll reg server entry point was not found. mshtml does not appear

to be a dll or ocx'. file.



Further suggestions welcome from all.



Kind regards.





"Jose" wrote in message

news:1e7a9258-f824-4832-ab77-1b07e2b2a837@w12g2000yqj.googlegroups.com...

On Jun 6, 6:18 pm, Jose wrote:

> On Jun 5, 11:09 pm, "talktalknews"

> wrote:

>

>

>

>

>

> > Hi all. Any help gratefully received. Apologies for the length of this

> > message but want to try and give as much info as is reasonable. For some

> > months I have a blank opening page on XP/Help and Support/System Restore

> > and

> > cannot effect a restore or create my own restore point therefore

> > directly.

> > However in the Sys Vol folder all restore points are still being auto

> > created by XP. I have followed much advice from various sources such as

> > MS

> > MVP's and MS and other websites to no avail. The list is exhaustive and

> > would create complaints if I posted the full list here which would

> > stretch

> > to several 'pages'. However the frequent common advice I have been

> > kindly

> > given is shown below all of which have not achieved anything. However I

> > have

> > now discovered new blank pages which may help diagnose the problem. I

> > wanted

> > to set up a home network using XP/Control Panel/Network Setup Wizard. On

> > one

> > of the early screens it asks what set up you have in respect of

> > modem/router/laptop/desktop etc and invites you to click a link for a

> > diagram. None of the diagrams show they are just more blank pages.

>

> > The common suggestions I have received are:-

> > Run regsvr32 jscript.dll (reg success) - Run regsvr32 vbscript.dll(reg

> > success) - uninstall/reinstall IE7 - Uninstall MS Update 896688 (I do

> > not

> > have it) - Boot in safe mode to access system restore - Go to Last Known

> > Good Config - Run Net start (shows Sys Restore running) - Run sfc

> > /scannow

> > (does not show any problems) - Run chkdsk /f (all ok) -

> > I had XP installed by the system vendor and updated to SP2 myself

> > directly

> > from the MS website. I have also tried reinstalling Sys Restore via Run

> > c:\windows\inf but it asks for the CD and cannot find the files

> > required. I

> > have found the files in on my PC in windows/system32 and elsewhere and

> > directed the search there but it just says it cannot load the files. I

> > have

> > also tried using the original backup CD supplied by the system vendor

> > but it

> > fails saying my current setup is newer than that on the CD and does not

> > allow me to proceed.

>

> > I CAN access sys restore by going directly from IE with the address line

> > of

> > res://C:\WINDOWS\system32\Restore\rstrui.exe/start.htm and saying 'yes'

> > to

> > the warning that 'An ActiveX control on this page might be unsafe to

> > interact with other parts of this page.' However in order to do so I

> > must

> > say 'yes' on four separate occasions. Having done so I have restored to

> > the

> > earliest point possible which is about 90 days earlier but there is no

> > change to the basic problem of seeing blank screens in sys restore and

> > network wizard.

>

> > Many thanks and kind regards. Derek

>

> If your system has malicious software it may prevent you from using SR

> (and many other things )- since it does not want you to find and

> remove it. It wants you to reinstall instead XP - then it will be

> happy with it's payload. Sometimes you just have to outsmart it (and

> that is not too hard).

>

> Empty looking Help & Support is fixable too - it is all fixable

> without reinstalling, repairing, using a restore point.

>



I should say... it is all fixable WITHOUT using a restore point.

 

[talktalknews]

Hi and thanks for your input. I ran the two malware progs you recommended

and they came up clean. I re-registered the jscript and vbscript dll's and

they were registered ok but the mshtml failed - error message 'mshtml was

loaded but dll reg server entry point was not found. mshtml does not appear

to be a dll or ocx'. file.



Further suggestions welcome from all.



Kind regards.





"Jose" wrote in message

news:1e7a9258-f824-4832-ab77-1b07e2b2a837@w12g2000yqj.googlegroups.com...

On Jun 6, 6:18 pm, Jose wrote:

> On Jun 5, 11:09 pm, "talktalknews"

> wrote:

>

>

>

>

>

> > Hi all. Any help gratefully received. Apologies for the length of this

> > message but want to try and give as much info as is reasonable. For some

> > months I have a blank opening page on XP/Help and Support/System Restore

> > and

> > cannot effect a restore or create my own restore point therefore

> > directly.

> > However in the Sys Vol folder all restore points are still being auto

> > created by XP. I have followed much advice from various sources such as

> > MS

> > MVP's and MS and other websites to no avail. The list is exhaustive and

> > would create complaints if I posted the full list here which would

> > stretch

> > to several 'pages'. However the frequent common advice I have been

> > kindly

> > given is shown below all of which have not achieved anything. However I

> > have

> > now discovered new blank pages which may help diagnose the problem. I

> > wanted

> > to set up a home network using XP/Control Panel/Network Setup Wizard. On

> > one

> > of the early screens it asks what set up you have in respect of

> > modem/router/laptop/desktop etc and invites you to click a link for a

> > diagram. None of the diagrams show they are just more blank pages.

>

> > The common suggestions I have received are:-

> > Run regsvr32 jscript.dll (reg success) - Run regsvr32 vbscript.dll(reg

> > success) - uninstall/reinstall IE7 - Uninstall MS Update 896688 (I do

> > not

> > have it) - Boot in safe mode to access system restore - Go to Last Known

> > Good Config - Run Net start (shows Sys Restore running) - Run sfc

> > /scannow

> > (does not show any problems) - Run chkdsk /f (all ok) -

> > I had XP installed by the system vendor and updated to SP2 myself

> > directly

> > from the MS website. I have also tried reinstalling Sys Restore via Run

> > c:\windows\inf but it asks for the CD and cannot find the files

> > required. I

> > have found the files in on my PC in windows/system32 and elsewhere and

> > directed the search there but it just says it cannot load the files. I

> > have

> > also tried using the original backup CD supplied by the system vendor

> > but it

> > fails saying my current setup is newer than that on the CD and does not

> > allow me to proceed.

>

> > I CAN access sys restore by going directly from IE with the address line

> > of

> > res://C:\WINDOWS\system32\Restore\rstrui.exe/start.htm and saying 'yes'

> > to

> > the warning that 'An ActiveX control on this page might be unsafe to

> > interact with other parts of this page.' However in order to do so I

> > must

> > say 'yes' on four separate occasions. Having done so I have restored to

> > the

> > earliest point possible which is about 90 days earlier but there is no

> > change to the basic problem of seeing blank screens in sys restore and

> > network wizard.

>

> > Many thanks and kind regards. Derek

>

> If your system has malicious software it may prevent you from using SR

> (and many other things )- since it does not want you to find and

> remove it. It wants you to reinstall instead XP - then it will be

> happy with it's payload. Sometimes you just have to outsmart it (and

> that is not too hard).

>

> Empty looking Help & Support is fixable too - it is all fixable

> without reinstalling, repairing, using a restore point.

>



I should say... it is all fixable WITHOUT using a restore point.

 

[Jose]

On Jun 6, 8:41 pm, "talktalknews"

wrote:

> Hi and thanks for your input. I ran the two malware progs you recommended

> and they came up clean. I re-registered the jscript and vbscript dll's and

> they were registered ok but the mshtml failed - error message 'mshtml was

> loaded but dll reg server entry point was not found. mshtml does not appear

> to be a dll or ocx'. file.

>

> Further suggestions welcome from all.

>

> Kind regards.

>

> "Jose" wrote in message

>

> news:1e7a9258-f824-4832-ab77-1b07e2b2a837@w12g2000yqj.googlegroups.com...

> On Jun 6, 6:18 pm, Jose wrote:

>

>

>

>

>

> > On Jun 5, 11:09 pm, "talktalknews"

> > wrote:

>

> > > Hi all. Any help gratefully received. Apologies for the length of this

> > > message but want to try and give as much info as is reasonable. For some

> > > months I have a blank opening page on XP/Help and Support/System Restore

> > > and

> > > cannot effect a restore or create my own restore point therefore

> > > directly.

> > > However in the Sys Vol folder all restore points are still being auto

> > > created by XP. I have followed much advice from various sources such as

> > > MS

> > > MVP's and MS and other websites to no avail. The list is exhaustive and

> > > would create complaints if I posted the full list here which would

> > > stretch

> > > to several 'pages'. However the frequent common advice I have been

> > > kindly

> > > given is shown below all of which have not achieved anything. HoweverI

> > > have

> > > now discovered new blank pages which may help diagnose the problem. I

> > > wanted

> > > to set up a home network using XP/Control Panel/Network Setup Wizard.On

> > > one

> > > of the early screens it asks what set up you have in respect of

> > > modem/router/laptop/desktop etc and invites you to click a link for a

> > > diagram. None of the diagrams show they are just more blank pages.

>

> > > The common suggestions I have received are:-

> > > Run regsvr32 jscript.dll (reg success) - Run regsvr32 vbscript.dll(reg

> > > success) - uninstall/reinstall IE7 - Uninstall MS Update 896688 (I do

> > > not

> > > have it) - Boot in safe mode to access system restore - Go to Last Known

> > > Good Config - Run Net start (shows Sys Restore running) - Run sfc

> > > /scannow

> > > (does not show any problems) - Run chkdsk /f (all ok) -

> > > I had XP installed by the system vendor and updated to SP2 myself

> > > directly

> > > from the MS website. I have also tried reinstalling Sys Restore via Run

> > > c:\windows\inf but it asks for the CD and cannot find the files

> > > required. I

> > > have found the files in on my PC in windows/system32 and elsewhere and

> > > directed the search there but it just says it cannot load the files. I

> > > have

> > > also tried using the original backup CD supplied by the system vendor

> > > but it

> > > fails saying my current setup is newer than that on the CD and does not

> > > allow me to proceed.

>

> > > I CAN access sys restore by going directly from IE with the address line

> > > of

> > > res://C:\WINDOWS\system32\Restore\rstrui.exe/start.htm and saying 'yes'

> > > to

> > > the warning that 'An ActiveX control on this page might be unsafe to

> > > interact with other parts of this page.' However in order to do so I

> > > must

> > > say 'yes' on four separate occasions. Having done so I have restored to

> > > the

> > > earliest point possible which is about 90 days earlier but there is no

> > > change to the basic problem of seeing blank screens in sys restore and

> > > network wizard.

>

> > > Many thanks and kind regards. Derek

>

> > If your system has malicious software it may prevent you from using SR

> > (and many other things )- since it does not want you to find and

> > remove it. It wants you to reinstall instead XP - then it will be

> > happy with it's payload. Sometimes you just have to outsmart it (and

> > that is not too hard).

>

> > Empty looking Help & Support is fixable too - it is all fixable

> > without reinstalling, repairing, using a restore point.

>

> I should say... it is all fixable WITHOUT using a restore point.



Good job.



The instructions remind you that you might see a warning message on

the last step - not a problem.



Let's determine if SR is broken or SR is trying to access SR via Help

and Support is broken.



You should not have to access SR from IE (or course).



What version of IE are you running?



Did you ever upgrade to SP3 or are you still running SP2?



Verify you can get to SR from Start, Programs Accessories, System

Tools, System Restore...



Then see if you can get to SR by clicking Start, Run and in the box

enter:



%SystemRoot%\system32\restore\rstrui.exe



Click OK and see if your SR opens properly.



Does SR only misbehave only when you try to access it from Help and

Support?



Do the other Help and Support features work and only SR is afflicted?



I am not sure about your network setup wizard thing right now - no

bells are ringing on that one.



Have you ever used any third party tools with those words I mentioned?

 

[Jose]

On Jun 6, 8:41 pm, "talktalknews"

wrote:

> Hi and thanks for your input. I ran the two malware progs you recommended

> and they came up clean. I re-registered the jscript and vbscript dll's and

> they were registered ok but the mshtml failed - error message 'mshtml was

> loaded but dll reg server entry point was not found. mshtml does not appear

> to be a dll or ocx'. file.

>

> Further suggestions welcome from all.

>

> Kind regards.

>

> "Jose" wrote in message

>

> news:1e7a9258-f824-4832-ab77-1b07e2b2a837@w12g2000yqj.googlegroups.com...

> On Jun 6, 6:18 pm, Jose wrote:

>

>

>

>

>

> > On Jun 5, 11:09 pm, "talktalknews"

> > wrote:

>

> > > Hi all. Any help gratefully received. Apologies for the length of this

> > > message but want to try and give as much info as is reasonable. For some

> > > months I have a blank opening page on XP/Help and Support/System Restore

> > > and

> > > cannot effect a restore or create my own restore point therefore

> > > directly.

> > > However in the Sys Vol folder all restore points are still being auto

> > > created by XP. I have followed much advice from various sources such as

> > > MS

> > > MVP's and MS and other websites to no avail. The list is exhaustive and

> > > would create complaints if I posted the full list here which would

> > > stretch

> > > to several 'pages'. However the frequent common advice I have been

> > > kindly

> > > given is shown below all of which have not achieved anything. HoweverI

> > > have

> > > now discovered new blank pages which may help diagnose the problem. I

> > > wanted

> > > to set up a home network using XP/Control Panel/Network Setup Wizard.On

> > > one

> > > of the early screens it asks what set up you have in respect of

> > > modem/router/laptop/desktop etc and invites you to click a link for a

> > > diagram. None of the diagrams show they are just more blank pages.

>

> > > The common suggestions I have received are:-

> > > Run regsvr32 jscript.dll (reg success) - Run regsvr32 vbscript.dll(reg

> > > success) - uninstall/reinstall IE7 - Uninstall MS Update 896688 (I do

> > > not

> > > have it) - Boot in safe mode to access system restore - Go to Last Known

> > > Good Config - Run Net start (shows Sys Restore running) - Run sfc

> > > /scannow

> > > (does not show any problems) - Run chkdsk /f (all ok) -

> > > I had XP installed by the system vendor and updated to SP2 myself

> > > directly

> > > from the MS website. I have also tried reinstalling Sys Restore via Run

> > > c:\windows\inf but it asks for the CD and cannot find the files

> > > required. I

> > > have found the files in on my PC in windows/system32 and elsewhere and

> > > directed the search there but it just says it cannot load the files. I

> > > have

> > > also tried using the original backup CD supplied by the system vendor

> > > but it

> > > fails saying my current setup is newer than that on the CD and does not

> > > allow me to proceed.

>

> > > I CAN access sys restore by going directly from IE with the address line

> > > of

> > > res://C:\WINDOWS\system32\Restore\rstrui.exe/start.htm and saying 'yes'

> > > to

> > > the warning that 'An ActiveX control on this page might be unsafe to

> > > interact with other parts of this page.' However in order to do so I

> > > must

> > > say 'yes' on four separate occasions. Having done so I have restored to

> > > the

> > > earliest point possible which is about 90 days earlier but there is no

> > > change to the basic problem of seeing blank screens in sys restore and

> > > network wizard.

>

> > > Many thanks and kind regards. Derek

>

> > If your system has malicious software it may prevent you from using SR

> > (and many other things )- since it does not want you to find and

> > remove it. It wants you to reinstall instead XP - then it will be

> > happy with it's payload. Sometimes you just have to outsmart it (and

> > that is not too hard).

>

> > Empty looking Help & Support is fixable too - it is all fixable

> > without reinstalling, repairing, using a restore point.

>

> I should say... it is all fixable WITHOUT using a restore point.



Good job.



The instructions remind you that you might see a warning message on

the last step - not a problem.



Let's determine if SR is broken or SR is trying to access SR via Help

and Support is broken.



You should not have to access SR from IE (or course).



What version of IE are you running?



Did you ever upgrade to SP3 or are you still running SP2?



Verify you can get to SR from Start, Programs Accessories, System

Tools, System Restore...



Then see if you can get to SR by clicking Start, Run and in the box

enter:



%SystemRoot%\system32\restore\rstrui.exe



Click OK and see if your SR opens properly.



Does SR only misbehave only when you try to access it from Help and

Support?



Do the other Help and Support features work and only SR is afflicted?



I am not sure about your network setup wizard thing right now - no

bells are ringing on that one.



Have you ever used any third party tools with those words I mentioned?

 

[talktalknews]

"Jose" wrote in message

news:ef92ae85-780e-4bda-99da-e1faf4d3e9b3@r27g2000yqb.googlegroups.com...

On Jun 6, 8:41 pm, "talktalknews"

wrote:

> Hi and thanks for your input. I ran the two malware progs you recommended

> and they came up clean. I re-registered the jscript and vbscript dll's and

> they were registered ok but the mshtml failed - error message 'mshtml was

> loaded but dll reg server entry point was not found. mshtml does not

> appear

> to be a dll or ocx'. file.

>

> Further suggestions welcome from all.

>

> Kind regards.

>

> "Jose" wrote in message

>

> news:1e7a9258-f824-4832-ab77-1b07e2b2a837@w12g2000yqj.googlegroups.com...

> On Jun 6, 6:18 pm, Jose wrote:

>

>

>

>

>

> > On Jun 5, 11:09 pm, "talktalknews"

> > wrote:

>

> > > Hi all. Any help gratefully received. Apologies for the length of this

> > > message but want to try and give as much info as is reasonable. For

> > > some

> > > months I have a blank opening page on XP/Help and Support/System

> > > Restore

> > > and

> > > cannot effect a restore or create my own restore point therefore

> > > directly.

> > > However in the Sys Vol folder all restore points are still being auto

> > > created by XP. I have followed much advice from various sources such

> > > as

> > > MS

> > > MVP's and MS and other websites to no avail. The list is exhaustive

> > > and

> > > would create complaints if I posted the full list here which would

> > > stretch

> > > to several 'pages'. However the frequent common advice I have been

> > > kindly

> > > given is shown below all of which have not achieved anything. However

> > > I

> > > have

> > > now discovered new blank pages which may help diagnose the problem. I

> > > wanted

> > > to set up a home network using XP/Control Panel/Network Setup Wizard.

> > > On

> > > one

> > > of the early screens it asks what set up you have in respect of

> > > modem/router/laptop/desktop etc and invites you to click a link for a

> > > diagram. None of the diagrams show they are just more blank pages.

>

> > > The common suggestions I have received are:-

> > > Run regsvr32 jscript.dll (reg success) - Run regsvr32 vbscript.dll(reg

> > > success) - uninstall/reinstall IE7 - Uninstall MS Update 896688 (I do

> > > not

> > > have it) - Boot in safe mode to access system restore - Go to Last

> > > Known

> > > Good Config - Run Net start (shows Sys Restore running) - Run sfc

> > > /scannow

> > > (does not show any problems) - Run chkdsk /f (all ok) -

> > > I had XP installed by the system vendor and updated to SP2 myself

> > > directly

> > > from the MS website. I have also tried reinstalling Sys Restore via

> > > Run

> > > c:\windows\inf but it asks for the CD and cannot find the files

> > > required. I

> > > have found the files in on my PC in windows/system32 and elsewhere and

> > > directed the search there but it just says it cannot load the files. I

> > > have

> > > also tried using the original backup CD supplied by the system vendor

> > > but it

> > > fails saying my current setup is newer than that on the CD and does

> > > not

> > > allow me to proceed.

>

> > > I CAN access sys restore by going directly from IE with the address

> > > line

> > > of

> > > res://C:\WINDOWS\system32\Restore\rstrui.exe/start.htm and saying

> > > 'yes'

> > > to

> > > the warning that 'An ActiveX control on this page might be unsafe to

> > > interact with other parts of this page.' However in order to do so I

> > > must

> > > say 'yes' on four separate occasions. Having done so I have restored

> > > to

> > > the

> > > earliest point possible which is about 90 days earlier but there is no

> > > change to the basic problem of seeing blank screens in sys restore and

> > > network wizard.

>

> > > Many thanks and kind regards. Derek

>

> > If your system has malicious software it may prevent you from using SR

> > (and many other things )- since it does not want you to find and

> > remove it. It wants you to reinstall instead XP - then it will be

> > happy with it's payload. Sometimes you just have to outsmart it (and

> > that is not too hard).

>

> > Empty looking Help & Support is fixable too - it is all fixable

> > without reinstalling, repairing, using a restore point.

>

> I should say... it is all fixable WITHOUT using a restore point.



Good job.



The instructions remind you that you might see a warning message on

the last step - not a problem.



Let's determine if SR is broken or SR is trying to access SR via Help

and Support is broken.



You should not have to access SR from IE (or course).



What version of IE are you running?



Did you ever upgrade to SP3 or are you still running SP2?



Verify you can get to SR from Start, Programs Accessories, System

Tools, System Restore...



Then see if you can get to SR by clicking Start, Run and in the box

enter:



%SystemRoot%\system32\restore\rstrui.exe



Click OK and see if your SR opens properly.



Does SR only misbehave only when you try to access it from Help and

Support?



Do the other Help and Support features work and only SR is afflicted?



I am not sure about your network setup wizard thing right now - no

bells are ringing on that one.



Have you ever used any third party tools with those words I mentioned?



+++++++++++++++++++++++++++++++++++++++++++++++



Hi Jose again.

Many thanks for your continued input. Sorry about the top post in my last

message - do not understand how that happened - still in answer to your

questions:-

1. Version IE7

2. Never went for SP3. Still on SP2 as downloaded/installed directly from MS

website. I have a laptop as well as desktop with identical set-up on both. I

downloaded SP3 for the laptop and it messed everything up so I uninstalled

it back to SP2 and never tried it on the desktop which is where the System

Restore problem is of course. All relevant SP2 updates in place. Latest

drivers for video card in place.

3. No. Start/All Progs/Accessories/Sys Tools/System Restore opens to the

blank window with System restore as its heading

4. No. The Run command does the same as no.3 above. Opens a blank System

restore window.

5. The only way I have thus found to open a working System restore is via IE

with an address line of

res://C:\WINDOWS\system32\Restore\rstrui.exe/start.htm

6. All other Help/Support features are fine as is the rest of the PC save

for the lack of diagrams in the Network Set-up Wizard

7. I have never had third party tools with the phrases you mention.

8. I did not mention it earlier but prior to this relatively recent

inability to access System restore the normal way it had been working fine.



Best regards.Derek

 

[talktalknews]

"Jose" wrote in message

news:ef92ae85-780e-4bda-99da-e1faf4d3e9b3@r27g2000yqb.googlegroups.com...

On Jun 6, 8:41 pm, "talktalknews"

wrote:

> Hi and thanks for your input. I ran the two malware progs you recommended

> and they came up clean. I re-registered the jscript and vbscript dll's and

> they were registered ok but the mshtml failed - error message 'mshtml was

> loaded but dll reg server entry point was not found. mshtml does not

> appear

> to be a dll or ocx'. file.

>

> Further suggestions welcome from all.

>

> Kind regards.

>

> "Jose" wrote in message

>

> news:1e7a9258-f824-4832-ab77-1b07e2b2a837@w12g2000yqj.googlegroups.com...

> On Jun 6, 6:18 pm, Jose wrote:

>

>

>

>

>

> > On Jun 5, 11:09 pm, "talktalknews"

> > wrote:

>

> > > Hi all. Any help gratefully received. Apologies for the length of this

> > > message but want to try and give as much info as is reasonable. For

> > > some

> > > months I have a blank opening page on XP/Help and Support/System

> > > Restore

> > > and

> > > cannot effect a restore or create my own restore point therefore

> > > directly.

> > > However in the Sys Vol folder all restore points are still being auto

> > > created by XP. I have followed much advice from various sources such

> > > as

> > > MS

> > > MVP's and MS and other websites to no avail. The list is exhaustive

> > > and

> > > would create complaints if I posted the full list here which would

> > > stretch

> > > to several 'pages'. However the frequent common advice I have been

> > > kindly

> > > given is shown below all of which have not achieved anything. However

> > > I

> > > have

> > > now discovered new blank pages which may help diagnose the problem. I

> > > wanted

> > > to set up a home network using XP/Control Panel/Network Setup Wizard.

> > > On

> > > one

> > > of the early screens it asks what set up you have in respect of

> > > modem/router/laptop/desktop etc and invites you to click a link for a

> > > diagram. None of the diagrams show they are just more blank pages.

>

> > > The common suggestions I have received are:-

> > > Run regsvr32 jscript.dll (reg success) - Run regsvr32 vbscript.dll(reg

> > > success) - uninstall/reinstall IE7 - Uninstall MS Update 896688 (I do

> > > not

> > > have it) - Boot in safe mode to access system restore - Go to Last

> > > Known

> > > Good Config - Run Net start (shows Sys Restore running) - Run sfc

> > > /scannow

> > > (does not show any problems) - Run chkdsk /f (all ok) -

> > > I had XP installed by the system vendor and updated to SP2 myself

> > > directly

> > > from the MS website. I have also tried reinstalling Sys Restore via

> > > Run

> > > c:\windows\inf but it asks for the CD and cannot find the files

> > > required. I

> > > have found the files in on my PC in windows/system32 and elsewhere and

> > > directed the search there but it just says it cannot load the files. I

> > > have

> > > also tried using the original backup CD supplied by the system vendor

> > > but it

> > > fails saying my current setup is newer than that on the CD and does

> > > not

> > > allow me to proceed.

>

> > > I CAN access sys restore by going directly from IE with the address

> > > line

> > > of

> > > res://C:\WINDOWS\system32\Restore\rstrui.exe/start.htm and saying

> > > 'yes'

> > > to

> > > the warning that 'An ActiveX control on this page might be unsafe to

> > > interact with other parts of this page.' However in order to do so I

> > > must

> > > say 'yes' on four separate occasions. Having done so I have restored

> > > to

> > > the

> > > earliest point possible which is about 90 days earlier but there is no

> > > change to the basic problem of seeing blank screens in sys restore and

> > > network wizard.

>

> > > Many thanks and kind regards. Derek

>

> > If your system has malicious software it may prevent you from using SR

> > (and many other things )- since it does not want you to find and

> > remove it. It wants you to reinstall instead XP - then it will be

> > happy with it's payload. Sometimes you just have to outsmart it (and

> > that is not too hard).

>

> > Empty looking Help & Support is fixable too - it is all fixable

> > without reinstalling, repairing, using a restore point.

>

> I should say... it is all fixable WITHOUT using a restore point.



Good job.



The instructions remind you that you might see a warning message on

the last step - not a problem.



Let's determine if SR is broken or SR is trying to access SR via Help

and Support is broken.



You should not have to access SR from IE (or course).



What version of IE are you running?



Did you ever upgrade to SP3 or are you still running SP2?



Verify you can get to SR from Start, Programs Accessories, System

Tools, System Restore...



Then see if you can get to SR by clicking Start, Run and in the box

enter:



%SystemRoot%\system32\restore\rstrui.exe



Click OK and see if your SR opens properly.



Does SR only misbehave only when you try to access it from Help and

Support?



Do the other Help and Support features work and only SR is afflicted?



I am not sure about your network setup wizard thing right now - no

bells are ringing on that one.



Have you ever used any third party tools with those words I mentioned?



+++++++++++++++++++++++++++++++++++++++++++++++



Hi Jose again.

Many thanks for your continued input. Sorry about the top post in my last

message - do not understand how that happened - still in answer to your

questions:-

1. Version IE7

2. Never went for SP3. Still on SP2 as downloaded/installed directly from MS

website. I have a laptop as well as desktop with identical set-up on both. I

downloaded SP3 for the laptop and it messed everything up so I uninstalled

it back to SP2 and never tried it on the desktop which is where the System

Restore problem is of course. All relevant SP2 updates in place. Latest

drivers for video card in place.

3. No. Start/All Progs/Accessories/Sys Tools/System Restore opens to the

blank window with System restore as its heading

4. No. The Run command does the same as no.3 above. Opens a blank System

restore window.

5. The only way I have thus found to open a working System restore is via IE

with an address line of

res://C:\WINDOWS\system32\Restore\rstrui.exe/start.htm

6. All other Help/Support features are fine as is the rest of the PC save

for the lack of diagrams in the Network Set-up Wizard

7. I have never had third party tools with the phrases you mention.

8. I did not mention it earlier but prior to this relatively recent

inability to access System restore the normal way it had been working fine.



Best regards.Derek

 

[Jose]

On Jun 7, 12:03 pm, "talktalknews"

wrote:

> "Jose" wrote in message

>

> news:ef92ae85-780e-4bda-99da-e1faf4d3e9b3@r27g2000yqb.googlegroups.com...

> On Jun 6, 8:41 pm, "talktalknews"

> wrote:

>

>

>

>

>

> > Hi and thanks for your input. I ran the two malware progs you recommended

> > and they came up clean. I re-registered the jscript and vbscript dll's and

> > they were registered ok but the mshtml failed - error message 'mshtml was

> > loaded but dll reg server entry point was not found. mshtml does not

> > appear

> > to be a dll or ocx'. file.

>

> > Further suggestions welcome from all.

>

> > Kind regards.

>

> > "Jose" wrote in message

>

> >news:1e7a9258-f824-4832-ab77-1b07e2b2a837@w12g2000yqj.googlegroups.com....

> > On Jun 6, 6:18 pm, Jose wrote:

>

> > > On Jun 5, 11:09 pm, "talktalknews"

> > > wrote:

>

> > > > Hi all. Any help gratefully received. Apologies for the length of this

> > > > message but want to try and give as much info as is reasonable. For

> > > > some

> > > > months I have a blank opening page on XP/Help and Support/System

> > > > Restore

> > > > and

> > > > cannot effect a restore or create my own restore point therefore

> > > > directly.

> > > > However in the Sys Vol folder all restore points are still being auto

> > > > created by XP. I have followed much advice from various sources such

> > > > as

> > > > MS

> > > > MVP's and MS and other websites to no avail. The list is exhaustive

> > > > and

> > > > would create complaints if I posted the full list here which would

> > > > stretch

> > > > to several 'pages'. However the frequent common advice I have been

> > > > kindly

> > > > given is shown below all of which have not achieved anything. However

> > > > I

> > > > have

> > > > now discovered new blank pages which may help diagnose the problem.I

> > > > wanted

> > > > to set up a home network using XP/Control Panel/Network Setup Wizard.

> > > > On

> > > > one

> > > > of the early screens it asks what set up you have in respect of

> > > > modem/router/laptop/desktop etc and invites you to click a link fora

> > > > diagram. None of the diagrams show they are just more blank pages.

>

> > > > The common suggestions I have received are:-

> > > > Run regsvr32 jscript.dll (reg success) - Run regsvr32 vbscript.dll(reg

> > > > success) - uninstall/reinstall IE7 - Uninstall MS Update 896688 (I do

> > > > not

> > > > have it) - Boot in safe mode to access system restore - Go to Last

> > > > Known

> > > > Good Config - Run Net start (shows Sys Restore running) - Run sfc

> > > > /scannow

> > > > (does not show any problems) - Run chkdsk /f (all ok) -

> > > > I had XP installed by the system vendor and updated to SP2 myself

> > > > directly

> > > > from the MS website. I have also tried reinstalling Sys Restore via

> > > > Run

> > > > c:\windows\inf but it asks for the CD and cannot find the files

> > > > required. I

> > > > have found the files in on my PC in windows/system32 and elsewhere and

> > > > directed the search there but it just says it cannot load the files.. I

> > > > have

> > > > also tried using the original backup CD supplied by the system vendor

> > > > but it

> > > > fails saying my current setup is newer than that on the CD and does

> > > > not

> > > > allow me to proceed.

>

> > > > I CAN access sys restore by going directly from IE with the address

> > > > line

> > > > of

> > > > res://C:\WINDOWS\system32\Restore\rstrui.exe/start.htm and saying

> > > > 'yes'

> > > > to

> > > > the warning that 'An ActiveX control on this page might be unsafe to

> > > > interact with other parts of this page.' However in order to do so I

> > > > must

> > > > say 'yes' on four separate occasions. Having done so I have restored

> > > > to

> > > > the

> > > > earliest point possible which is about 90 days earlier but there isno

> > > > change to the basic problem of seeing blank screens in sys restore and

> > > > network wizard.

>

> > > > Many thanks and kind regards. Derek

>

> > > If your system has malicious software it may prevent you from using SR

> > > (and many other things )- since it does not want you to find and

> > > remove it. It wants you to reinstall instead XP - then it will be

> > > happy with it's payload. Sometimes you just have to outsmart it (and

> > > that is not too hard).

>

> > > Empty looking Help & Support is fixable too - it is all fixable

> > > without reinstalling, repairing, using a restore point.

>

> > I should say... it is all fixable WITHOUT using a restore point.

>

> Good job.

>

> The instructions remind you that you might see a warning message on

> the last step - not a problem.

>

> Let's determine if SR is broken or SR is trying to access SR via Help

> and Support is broken.

>

> You should not have to access SR from IE (or course).

>

> What version of IE are you running?

>

> Did you ever upgrade to SP3 or are you still running SP2?

>

> Verify you can get to SR from Start, Programs Accessories, System

> Tools, System Restore...

>

> Then see if you can get to SR by clicking Start, Run and in the box

> enter:

>

> %SystemRoot%\system32\restore\rstrui.exe

>

> Click OK and see if your SR opens properly.

>

> Does SR only misbehave only when you try to access it from Help and

> Support?

>

> Do the other Help and Support features work and only SR is afflicted?

>

> I am not sure about your network setup wizard thing right now - no

> bells are ringing on that one.

>

> Have you ever used any third party tools with those words I mentioned?

>

> +++++++++++++++++++++++++++++++++++++++++++++++

>

> Hi Jose again.

> Many thanks for your continued input. Sorry about the top post in my last

> message - do not understand how that happened - still in answer to your

> questions:-

> 1. Version IE7

> 2. Never went for SP3. Still on SP2 as downloaded/installed directly fromMS

> website. I have a laptop as well as desktop with identical set-up on both.. I

> downloaded SP3 for the laptop and it messed everything up so I uninstalled

> it back to SP2 and never tried it on the desktop which is where the System

> Restore problem is of course. All relevant SP2 updates in place. Latest

> drivers for video card in place.

> 3. No. Start/All Progs/Accessories/Sys Tools/System Restore opens to the

> blank window with System restore as its heading

> 4. No. The Run command does the same as no.3 above. Opens a blank System

> restore window.

> 5. The only way I have thus found to open a working System restore is viaIE

> with an address line of

> res://C:\WINDOWS\system32\Restore\rstrui.exe/start.htm

> 6. All other Help/Support features are fine as is the rest of the PC save

> for the lack of diagrams in the Network Set-up Wizard

> 7. I have never had third party tools with the phrases you mention.

> 8. I did not mention it earlier but prior to this relatively recent

> inability to access System restore the normal way it had been working fine.

>

> Best regards.Derek



Hmmm, I thought for sure those other instructions would work for the

empty SR calendar, so maybe there is something else afoot.



I hate to suggest SR in Safe Mode, but it would be interesting to see

what happens when you start that way.



If you are 100% sure that you ran MBAM and SAS and they ran clean and

you followed the other instructions, you can reinstall your SR as

follows:



Reinstall SR.



All of your current Restore Points will be removed and you must

restart your computer when the installation is complete. That will

create one new System Checkpoint in your SR calendar.



Assuming your XP is installed on the C drive of your machine:



The installation will ask you for some files. If you do not have a

genuine bootable XP installation CD, you can change the path of where

the installer looks for files one at a time as they are needed.



Browse to c:\windows\inf and right click:



sr.inf



Choose Install



The installation may ask for files from the c:\windows\inf\386

folder. If yo uhave a genuine bootable XP installation CD, point the

installer to that instead.



The Service Pack installed on your system needs to be the same as the

CD you are going to use - or don't use the CD until the two match.

You do not absolutely need a CD since the files you will be asked for

are already on your system. You just have to find them.



If you are asked for a file and you can't find it in the location that

works on my system, you will have to search your HDD and find where

the file(s) are on your system as you are asked for them. They are

there somewhere or get them from a working machine.



Here is how my system works when I reinstall SR (pretending I have no

genuine bootable XP installation CD):



When asked for:



sr.sys



Point the install to c:\windows\system32\drivers



When asked for:



srclient.dll



Point the install to c:\windows\system32



When asked for:



filelist.xml



Point the install to c:\windows\servicepackfiles\i386



When asked for:



srframe.mmf



Point the install to c:\windows\system32\dllcache (or c:\windows

\system32\restore)



If the installation can't find the file, you need to find the file

yourself and point the installation to the correct folder. You do not

have to "stop" the installation, just fire up your search mechanism,

locate the needed file on your HDD and tell the installer where the

files is and continue.



When the installation completes, you will get a message that you need

to restart your computer.



Restart your computer and test your SR. You should then have one

System Checkpoint in your calendar.

 

[Jose]

On Jun 7, 12:03 pm, "talktalknews"

wrote:

> "Jose" wrote in message

>

> news:ef92ae85-780e-4bda-99da-e1faf4d3e9b3@r27g2000yqb.googlegroups.com...

> On Jun 6, 8:41 pm, "talktalknews"

> wrote:

>

>

>

>

>

> > Hi and thanks for your input. I ran the two malware progs you recommended

> > and they came up clean. I re-registered the jscript and vbscript dll's and

> > they were registered ok but the mshtml failed - error message 'mshtml was

> > loaded but dll reg server entry point was not found. mshtml does not

> > appear

> > to be a dll or ocx'. file.

>

> > Further suggestions welcome from all.

>

> > Kind regards.

>

> > "Jose" wrote in message

>

> >news:1e7a9258-f824-4832-ab77-1b07e2b2a837@w12g2000yqj.googlegroups.com....

> > On Jun 6, 6:18 pm, Jose wrote:

>

> > > On Jun 5, 11:09 pm, "talktalknews"

> > > wrote:

>

> > > > Hi all. Any help gratefully received. Apologies for the length of this

> > > > message but want to try and give as much info as is reasonable. For

> > > > some

> > > > months I have a blank opening page on XP/Help and Support/System

> > > > Restore

> > > > and

> > > > cannot effect a restore or create my own restore point therefore

> > > > directly.

> > > > However in the Sys Vol folder all restore points are still being auto

> > > > created by XP. I have followed much advice from various sources such

> > > > as

> > > > MS

> > > > MVP's and MS and other websites to no avail. The list is exhaustive

> > > > and

> > > > would create complaints if I posted the full list here which would

> > > > stretch

> > > > to several 'pages'. However the frequent common advice I have been

> > > > kindly

> > > > given is shown below all of which have not achieved anything. However

> > > > I

> > > > have

> > > > now discovered new blank pages which may help diagnose the problem.I

> > > > wanted

> > > > to set up a home network using XP/Control Panel/Network Setup Wizard.

> > > > On

> > > > one

> > > > of the early screens it asks what set up you have in respect of

> > > > modem/router/laptop/desktop etc and invites you to click a link fora

> > > > diagram. None of the diagrams show they are just more blank pages.

>

> > > > The common suggestions I have received are:-

> > > > Run regsvr32 jscript.dll (reg success) - Run regsvr32 vbscript.dll(reg

> > > > success) - uninstall/reinstall IE7 - Uninstall MS Update 896688 (I do

> > > > not

> > > > have it) - Boot in safe mode to access system restore - Go to Last

> > > > Known

> > > > Good Config - Run Net start (shows Sys Restore running) - Run sfc

> > > > /scannow

> > > > (does not show any problems) - Run chkdsk /f (all ok) -

> > > > I had XP installed by the system vendor and updated to SP2 myself

> > > > directly

> > > > from the MS website. I have also tried reinstalling Sys Restore via

> > > > Run

> > > > c:\windows\inf but it asks for the CD and cannot find the files

> > > > required. I

> > > > have found the files in on my PC in windows/system32 and elsewhere and

> > > > directed the search there but it just says it cannot load the files.. I

> > > > have

> > > > also tried using the original backup CD supplied by the system vendor

> > > > but it

> > > > fails saying my current setup is newer than that on the CD and does

> > > > not

> > > > allow me to proceed.

>

> > > > I CAN access sys restore by going directly from IE with the address

> > > > line

> > > > of

> > > > res://C:\WINDOWS\system32\Restore\rstrui.exe/start.htm and saying

> > > > 'yes'

> > > > to

> > > > the warning that 'An ActiveX control on this page might be unsafe to

> > > > interact with other parts of this page.' However in order to do so I

> > > > must

> > > > say 'yes' on four separate occasions. Having done so I have restored

> > > > to

> > > > the

> > > > earliest point possible which is about 90 days earlier but there isno

> > > > change to the basic problem of seeing blank screens in sys restore and

> > > > network wizard.

>

> > > > Many thanks and kind regards. Derek

>

> > > If your system has malicious software it may prevent you from using SR

> > > (and many other things )- since it does not want you to find and

> > > remove it. It wants you to reinstall instead XP - then it will be

> > > happy with it's payload. Sometimes you just have to outsmart it (and

> > > that is not too hard).

>

> > > Empty looking Help & Support is fixable too - it is all fixable

> > > without reinstalling, repairing, using a restore point.

>

> > I should say... it is all fixable WITHOUT using a restore point.

>

> Good job.

>

> The instructions remind you that you might see a warning message on

> the last step - not a problem.

>

> Let's determine if SR is broken or SR is trying to access SR via Help

> and Support is broken.

>

> You should not have to access SR from IE (or course).

>

> What version of IE are you running?

>

> Did you ever upgrade to SP3 or are you still running SP2?

>

> Verify you can get to SR from Start, Programs Accessories, System

> Tools, System Restore...

>

> Then see if you can get to SR by clicking Start, Run and in the box

> enter:

>

> %SystemRoot%\system32\restore\rstrui.exe

>

> Click OK and see if your SR opens properly.

>

> Does SR only misbehave only when you try to access it from Help and

> Support?

>

> Do the other Help and Support features work and only SR is afflicted?

>

> I am not sure about your network setup wizard thing right now - no

> bells are ringing on that one.

>

> Have you ever used any third party tools with those words I mentioned?

>

> +++++++++++++++++++++++++++++++++++++++++++++++

>

> Hi Jose again.

> Many thanks for your continued input. Sorry about the top post in my last

> message - do not understand how that happened - still in answer to your

> questions:-

> 1. Version IE7

> 2. Never went for SP3. Still on SP2 as downloaded/installed directly fromMS

> website. I have a laptop as well as desktop with identical set-up on both.. I

> downloaded SP3 for the laptop and it messed everything up so I uninstalled

> it back to SP2 and never tried it on the desktop which is where the System

> Restore problem is of course. All relevant SP2 updates in place. Latest

> drivers for video card in place.

> 3. No. Start/All Progs/Accessories/Sys Tools/System Restore opens to the

> blank window with System restore as its heading

> 4. No. The Run command does the same as no.3 above. Opens a blank System

> restore window.

> 5. The only way I have thus found to open a working System restore is viaIE

> with an address line of

> res://C:\WINDOWS\system32\Restore\rstrui.exe/start.htm

> 6. All other Help/Support features are fine as is the rest of the PC save

> for the lack of diagrams in the Network Set-up Wizard

> 7. I have never had third party tools with the phrases you mention.

> 8. I did not mention it earlier but prior to this relatively recent

> inability to access System restore the normal way it had been working fine.

>

> Best regards.Derek



Hmmm, I thought for sure those other instructions would work for the

empty SR calendar, so maybe there is something else afoot.



I hate to suggest SR in Safe Mode, but it would be interesting to see

what happens when you start that way.



If you are 100% sure that you ran MBAM and SAS and they ran clean and

you followed the other instructions, you can reinstall your SR as

follows:



Reinstall SR.



All of your current Restore Points will be removed and you must

restart your computer when the installation is complete. That will

create one new System Checkpoint in your SR calendar.



Assuming your XP is installed on the C drive of your machine:



The installation will ask you for some files. If you do not have a

genuine bootable XP installation CD, you can change the path of where

the installer looks for files one at a time as they are needed.



Browse to c:\windows\inf and right click:



sr.inf



Choose Install



The installation may ask for files from the c:\windows\inf\386

folder. If yo uhave a genuine bootable XP installation CD, point the

installer to that instead.



The Service Pack installed on your system needs to be the same as the

CD you are going to use - or don't use the CD until the two match.

You do not absolutely need a CD since the files you will be asked for

are already on your system. You just have to find them.



If you are asked for a file and you can't find it in the location that

works on my system, you will have to search your HDD and find where

the file(s) are on your system as you are asked for them. They are

there somewhere or get them from a working machine.



Here is how my system works when I reinstall SR (pretending I have no

genuine bootable XP installation CD):



When asked for:



sr.sys



Point the install to c:\windows\system32\drivers



When asked for:



srclient.dll



Point the install to c:\windows\system32



When asked for:



filelist.xml



Point the install to c:\windows\servicepackfiles\i386



When asked for:



srframe.mmf



Point the install to c:\windows\system32\dllcache (or c:\windows

\system32\restore)



If the installation can't find the file, you need to find the file

yourself and point the installation to the correct folder. You do not

have to "stop" the installation, just fire up your search mechanism,

locate the needed file on your HDD and tell the installer where the

files is and continue.



When the installation completes, you will get a message that you need

to restart your computer.



Restart your computer and test your SR. You should then have one

System Checkpoint in your calendar.

 

[talktalknews]

"Jose" wrote in message

news:a8d7d8a6-3835-4203-9b67-d4800f339130@5g2000yqz.googlegroups.com...

On Jun 7, 12:03 pm, "talktalknews"

wrote:

> "Jose" wrote in message

>

> news:ef92ae85-780e-4bda-99da-e1faf4d3e9b3@r27g2000yqb.googlegroups.com...

> On Jun 6, 8:41 pm, "talktalknews"

> wrote:

>

>

>

>

>

> > Hi and thanks for your input. I ran the two malware progs you

> > recommended

> > and they came up clean. I re-registered the jscript and vbscript dll's

> > and

> > they were registered ok but the mshtml failed - error message 'mshtml

> > was

> > loaded but dll reg server entry point was not found. mshtml does not

> > appear

> > to be a dll or ocx'. file.

>

> > Further suggestions welcome from all.

>

> > Kind regards.

>

> > "Jose" wrote in message

>

> >news:1e7a9258-f824-4832-ab77-1b07e2b2a837@w12g2000yqj.googlegroups.com...

> > On Jun 6, 6:18 pm, Jose wrote:

>

> > > On Jun 5, 11:09 pm, "talktalknews"

> > > wrote:

>

> > > > Hi all. Any help gratefully received. Apologies for the length of

> > > > this

> > > > message but want to try and give as much info as is reasonable. For

> > > > some

> > > > months I have a blank opening page on XP/Help and Support/System

> > > > Restore

> > > > and

> > > > cannot effect a restore or create my own restore point therefore

> > > > directly.

> > > > However in the Sys Vol folder all restore points are still being

> > > > auto

> > > > created by XP. I have followed much advice from various sources such

> > > > as

> > > > MS

> > > > MVP's and MS and other websites to no avail. The list is exhaustive

> > > > and

> > > > would create complaints if I posted the full list here which would

> > > > stretch

> > > > to several 'pages'. However the frequent common advice I have been

> > > > kindly

> > > > given is shown below all of which have not achieved anything.

> > > > However

> > > > I

> > > > have

> > > > now discovered new blank pages which may help diagnose the problem.

> > > > I

> > > > wanted

> > > > to set up a home network using XP/Control Panel/Network Setup

> > > > Wizard.

> > > > On

> > > > one

> > > > of the early screens it asks what set up you have in respect of

> > > > modem/router/laptop/desktop etc and invites you to click a link for

> > > > a

> > > > diagram. None of the diagrams show they are just more blank pages.

>

> > > > The common suggestions I have received are:-

> > > > Run regsvr32 jscript.dll (reg success) - Run regsvr32

> > > > vbscript.dll(reg

> > > > success) - uninstall/reinstall IE7 - Uninstall MS Update 896688 (I

> > > > do

> > > > not

> > > > have it) - Boot in safe mode to access system restore - Go to Last

> > > > Known

> > > > Good Config - Run Net start (shows Sys Restore running) - Run sfc

> > > > /scannow

> > > > (does not show any problems) - Run chkdsk /f (all ok) -

> > > > I had XP installed by the system vendor and updated to SP2 myself

> > > > directly

> > > > from the MS website. I have also tried reinstalling Sys Restore via

> > > > Run

> > > > c:\windows\inf but it asks for the CD and cannot find the files

> > > > required. I

> > > > have found the files in on my PC in windows/system32 and elsewhere

> > > > and

> > > > directed the search there but it just says it cannot load the files.

> > > > I

> > > > have

> > > > also tried using the original backup CD supplied by the system

> > > > vendor

> > > > but it

> > > > fails saying my current setup is newer than that on the CD and does

> > > > not

> > > > allow me to proceed.

>

> > > > I CAN access sys restore by going directly from IE with the address

> > > > line

> > > > of

> > > > res://C:\WINDOWS\system32\Restore\rstrui.exe/start.htm and saying

> > > > 'yes'

> > > > to

> > > > the warning that 'An ActiveX control on this page might be unsafe to

> > > > interact with other parts of this page.' However in order to do so I

> > > > must

> > > > say 'yes' on four separate occasions. Having done so I have restored

> > > > to

> > > > the

> > > > earliest point possible which is about 90 days earlier but there is

> > > > no

> > > > change to the basic problem of seeing blank screens in sys restore

> > > > and

> > > > network wizard.

>

> > > > Many thanks and kind regards. Derek

>

> > > If your system has malicious software it may prevent you from using SR

> > > (and many other things )- since it does not want you to find and

> > > remove it. It wants you to reinstall instead XP - then it will be

> > > happy with it's payload. Sometimes you just have to outsmart it (and

> > > that is not too hard).

>

> > > Empty looking Help & Support is fixable too - it is all fixable

> > > without reinstalling, repairing, using a restore point.

>

> > I should say... it is all fixable WITHOUT using a restore point.

>

> Good job.

>

> The instructions remind you that you might see a warning message on

> the last step - not a problem.

>

> Let's determine if SR is broken or SR is trying to access SR via Help

> and Support is broken.

>

> You should not have to access SR from IE (or course).

>

> What version of IE are you running?

>

> Did you ever upgrade to SP3 or are you still running SP2?

>

> Verify you can get to SR from Start, Programs Accessories, System

> Tools, System Restore...

>

> Then see if you can get to SR by clicking Start, Run and in the box

> enter:

>

> %SystemRoot%\system32\restore\rstrui.exe

>

> Click OK and see if your SR opens properly.

>

> Does SR only misbehave only when you try to access it from Help and

> Support?

>

> Do the other Help and Support features work and only SR is afflicted?

>

> I am not sure about your network setup wizard thing right now - no

> bells are ringing on that one.

>

> Have you ever used any third party tools with those words I mentioned?

>

> +++++++++++++++++++++++++++++++++++++++++++++++

>

> Hi Jose again.

> Many thanks for your continued input. Sorry about the top post in my last

> message - do not understand how that happened - still in answer to your

> questions:-

> 1. Version IE7

> 2. Never went for SP3. Still on SP2 as downloaded/installed directly from

> MS

> website. I have a laptop as well as desktop with identical set-up on both.

> I

> downloaded SP3 for the laptop and it messed everything up so I uninstalled

> it back to SP2 and never tried it on the desktop which is where the System

> Restore problem is of course. All relevant SP2 updates in place. Latest

> drivers for video card in place.

> 3. No. Start/All Progs/Accessories/Sys Tools/System Restore opens to the

> blank window with System restore as its heading

> 4. No. The Run command does the same as no.3 above. Opens a blank System

> restore window.

> 5. The only way I have thus found to open a working System restore is via

> IE

> with an address line of

> res://C:\WINDOWS\system32\Restore\rstrui.exe/start.htm

> 6. All other Help/Support features are fine as is the rest of the PC save

> for the lack of diagrams in the Network Set-up Wizard

> 7. I have never had third party tools with the phrases you mention.

> 8. I did not mention it earlier but prior to this relatively recent

> inability to access System restore the normal way it had been working

> fine.

>

> Best regards.Derek



Hmmm, I thought for sure those other instructions would work for the

empty SR calendar, so maybe there is something else afoot.



I hate to suggest SR in Safe Mode, but it would be interesting to see

what happens when you start that way.



If you are 100% sure that you ran MBAM and SAS and they ran clean and

you followed the other instructions, you can reinstall your SR as

follows:



Reinstall SR.



All of your current Restore Points will be removed and you must

restart your computer when the installation is complete. That will

create one new System Checkpoint in your SR calendar.



Assuming your XP is installed on the C drive of your machine:



The installation will ask you for some files. If you do not have a

genuine bootable XP installation CD, you can change the path of where

the installer looks for files one at a time as they are needed.



Browse to c:\windows\inf and right click:



sr.inf



Choose Install



The installation may ask for files from the c:\windows\inf\386

folder. If yo uhave a genuine bootable XP installation CD, point the

installer to that instead.



The Service Pack installed on your system needs to be the same as the

CD you are going to use - or don't use the CD until the two match.

You do not absolutely need a CD since the files you will be asked for

are already on your system. You just have to find them.



If you are asked for a file and you can't find it in the location that

works on my system, you will have to search your HDD and find where

the file(s) are on your system as you are asked for them. They are

there somewhere or get them from a working machine.



Here is how my system works when I reinstall SR (pretending I have no

genuine bootable XP installation CD):



When asked for:



sr.sys



Point the install to c:\windows\system32\drivers



When asked for:



srclient.dll



Point the install to c:\windows\system32



When asked for:



filelist.xml



Point the install to c:\windows\servicepackfiles\i386



When asked for:



srframe.mmf



Point the install to c:\windows\system32\dllcache (or c:\windows

\system32\restore)



If the installation can't find the file, you need to find the file

yourself and point the installation to the correct folder. You do not

have to "stop" the installation, just fire up your search mechanism,

locate the needed file on your HDD and tell the installer where the

files is and continue.



When the installation completes, you will get a message that you need

to restart your computer.



Restart your computer and test your SR. You should then have one

System Checkpoint in your calendar.



+++++++++++++++++++++++++++++++++++++++++++++++

Hi Jose.



Thank you for your continuing input. Starting SR in Safe Mode makes no

difference. The page opens with the System Restore heading but the page is

blank.







I promise I ran both MBAM and SAS yesterday in full. By the way MBAM took

over two hours to complete the Full Scan task. There is little point in my

seeking help and advice if I do not take it so I would not waste your or

anybody else's time by not doing reasonable thingsJ Today I ran both

programmes again twice. Having done the Full Scan yesterday with clean

results I ran the quicker versions. Below is the result of just the MBAM

scan to hopefully prove I have done them:-



Scan type: Quick scan



Objects scanned: 139396



Time elapsed: 19 minute(s), 30 second(s)



Memory Processes Infected: 0



Memory Modules Infected: 0



Registry Keys Infected: 0



Registry Values Infected: 0



Registry Data Items Infected: 0



Folders Infected: 0



Files Infected: 0



Memory Processes Infected:



(No malicious items detected)



Memory Modules Infected:



(No malicious items detected)



Registry Keys Infected:



(No malicious items detected)



Registry Values Infected:



(No malicious items detected)



Registry Data Items Infected:



(No malicious items detected)



Folders Infected:



(No malicious items detected)



Files Infected:



(No malicious items detected)







Following your advice, from install sr.inf it does ask for the installation

files from the XP CD. As I said earlier I do have a genuine copy of XP with

key number/label of course on my system which was installed by the PC

vendor. The vendor supplied a Recovery CD. I have previously tried using

this CD and have tried again today to access the relevant files which are

easily found but the message appears that the files on the CD are older than

those on my PC and therefore it cannot continue. After trying your

suggestions below which unfortunately failed I then tried to circumvent this

above error by copying the files from the CD to a folder on the desktop and

tried to install them from there but from sr.sys it gives the error message

'installation failed'. As I say I tried this after carrying out your

recommendations.







So using your example, from the install of sr.inf it asks for sr.sys which

is indeed in c:\windows\system32\drivers. It then asks for srclient.dll

which again is like yours in c:\windows\system32. So far so good then it

says 'set-up cannot copy the file srclient.dll' and setup goes no further.

I actually have five copies of the srclient.dll file on my system.



1. c:\windows\system32



2. c:\windows\$NTServicePackUninstall$



3. c:\windows\LastGood\System32



4. c:\windows\ServicePackFiles\i386



5. c:\windows\SoftwareDistribution\Download







I have tried them all and they each produce the same result of 'set-up

cannot copy the file srclient.dll'. However it asks if I want to bypass this

file and try to continue installation. If you say 'yes' it asks for two

further files (srsvc.dll and srrstr.dll) before it asks for the file you

next mention namely filelist.xml. However when you try for these two

further files you again get 'set-up cannot copy the file srsvc/srrstr.dll'.

On my system I again have 5 copies of the srsvc.dll file in the same

identical folders as the srclient.dll file and seven copies of the

srrstr.dll file in various folders.







Next it asks for the file you mention filelist.xml but before your next file

of srframe.mmf it asks for a further file rstrui.exe. Again in every case

it says ''set-up cannot copy the file xxxx.dll'.







The stumbling block seems to be getting past the srclient.dll file.







As I said earlier I have a laptop as well as this troublesome desktop and I

have also found and copied all the files from my laptop to the desktop and

all the version numbers of the files match. However the problem of getting

past the srclient.dll file remains.







Kind regards. Derek

 

[talktalknews]

"Jose" wrote in message

news:a8d7d8a6-3835-4203-9b67-d4800f339130@5g2000yqz.googlegroups.com...

On Jun 7, 12:03 pm, "talktalknews"

wrote:

> "Jose" wrote in message

>

> news:ef92ae85-780e-4bda-99da-e1faf4d3e9b3@r27g2000yqb.googlegroups.com...

> On Jun 6, 8:41 pm, "talktalknews"

> wrote:

>

>

>

>

>

> > Hi and thanks for your input. I ran the two malware progs you

> > recommended

> > and they came up clean. I re-registered the jscript and vbscript dll's

> > and

> > they were registered ok but the mshtml failed - error message 'mshtml

> > was

> > loaded but dll reg server entry point was not found. mshtml does not

> > appear

> > to be a dll or ocx'. file.

>

> > Further suggestions welcome from all.

>

> > Kind regards.

>

> > "Jose" wrote in message

>

> >news:1e7a9258-f824-4832-ab77-1b07e2b2a837@w12g2000yqj.googlegroups.com...

> > On Jun 6, 6:18 pm, Jose wrote:

>

> > > On Jun 5, 11:09 pm, "talktalknews"

> > > wrote:

>

> > > > Hi all. Any help gratefully received. Apologies for the length of

> > > > this

> > > > message but want to try and give as much info as is reasonable. For

> > > > some

> > > > months I have a blank opening page on XP/Help and Support/System

> > > > Restore

> > > > and

> > > > cannot effect a restore or create my own restore point therefore

> > > > directly.

> > > > However in the Sys Vol folder all restore points are still being

> > > > auto

> > > > created by XP. I have followed much advice from various sources such

> > > > as

> > > > MS

> > > > MVP's and MS and other websites to no avail. The list is exhaustive

> > > > and

> > > > would create complaints if I posted the full list here which would

> > > > stretch

> > > > to several 'pages'. However the frequent common advice I have been

> > > > kindly

> > > > given is shown below all of which have not achieved anything.

> > > > However

> > > > I

> > > > have

> > > > now discovered new blank pages which may help diagnose the problem.

> > > > I

> > > > wanted

> > > > to set up a home network using XP/Control Panel/Network Setup

> > > > Wizard.

> > > > On

> > > > one

> > > > of the early screens it asks what set up you have in respect of

> > > > modem/router/laptop/desktop etc and invites you to click a link for

> > > > a

> > > > diagram. None of the diagrams show they are just more blank pages.

>

> > > > The common suggestions I have received are:-

> > > > Run regsvr32 jscript.dll (reg success) - Run regsvr32

> > > > vbscript.dll(reg

> > > > success) - uninstall/reinstall IE7 - Uninstall MS Update 896688 (I

> > > > do

> > > > not

> > > > have it) - Boot in safe mode to access system restore - Go to Last

> > > > Known

> > > > Good Config - Run Net start (shows Sys Restore running) - Run sfc

> > > > /scannow

> > > > (does not show any problems) - Run chkdsk /f (all ok) -

> > > > I had XP installed by the system vendor and updated to SP2 myself

> > > > directly

> > > > from the MS website. I have also tried reinstalling Sys Restore via

> > > > Run

> > > > c:\windows\inf but it asks for the CD and cannot find the files

> > > > required. I

> > > > have found the files in on my PC in windows/system32 and elsewhere

> > > > and

> > > > directed the search there but it just says it cannot load the files.

> > > > I

> > > > have

> > > > also tried using the original backup CD supplied by the system

> > > > vendor

> > > > but it

> > > > fails saying my current setup is newer than that on the CD and does

> > > > not

> > > > allow me to proceed.

>

> > > > I CAN access sys restore by going directly from IE with the address

> > > > line

> > > > of

> > > > res://C:\WINDOWS\system32\Restore\rstrui.exe/start.htm and saying

> > > > 'yes'

> > > > to

> > > > the warning that 'An ActiveX control on this page might be unsafe to

> > > > interact with other parts of this page.' However in order to do so I

> > > > must

> > > > say 'yes' on four separate occasions. Having done so I have restored

> > > > to

> > > > the

> > > > earliest point possible which is about 90 days earlier but there is

> > > > no

> > > > change to the basic problem of seeing blank screens in sys restore

> > > > and

> > > > network wizard.

>

> > > > Many thanks and kind regards. Derek

>

> > > If your system has malicious software it may prevent you from using SR

> > > (and many other things )- since it does not want you to find and

> > > remove it. It wants you to reinstall instead XP - then it will be

> > > happy with it's payload. Sometimes you just have to outsmart it (and

> > > that is not too hard).

>

> > > Empty looking Help & Support is fixable too - it is all fixable

> > > without reinstalling, repairing, using a restore point.

>

> > I should say... it is all fixable WITHOUT using a restore point.

>

> Good job.

>

> The instructions remind you that you might see a warning message on

> the last step - not a problem.

>

> Let's determine if SR is broken or SR is trying to access SR via Help

> and Support is broken.

>

> You should not have to access SR from IE (or course).

>

> What version of IE are you running?

>

> Did you ever upgrade to SP3 or are you still running SP2?

>

> Verify you can get to SR from Start, Programs Accessories, System

> Tools, System Restore...

>

> Then see if you can get to SR by clicking Start, Run and in the box

> enter:

>

> %SystemRoot%\system32\restore\rstrui.exe

>

> Click OK and see if your SR opens properly.

>

> Does SR only misbehave only when you try to access it from Help and

> Support?

>

> Do the other Help and Support features work and only SR is afflicted?

>

> I am not sure about your network setup wizard thing right now - no

> bells are ringing on that one.

>

> Have you ever used any third party tools with those words I mentioned?

>

> +++++++++++++++++++++++++++++++++++++++++++++++

>

> Hi Jose again.

> Many thanks for your continued input. Sorry about the top post in my last

> message - do not understand how that happened - still in answer to your

> questions:-

> 1. Version IE7

> 2. Never went for SP3. Still on SP2 as downloaded/installed directly from

> MS

> website. I have a laptop as well as desktop with identical set-up on both.

> I

> downloaded SP3 for the laptop and it messed everything up so I uninstalled

> it back to SP2 and never tried it on the desktop which is where the System

> Restore problem is of course. All relevant SP2 updates in place. Latest

> drivers for video card in place.

> 3. No. Start/All Progs/Accessories/Sys Tools/System Restore opens to the

> blank window with System restore as its heading

> 4. No. The Run command does the same as no.3 above. Opens a blank System

> restore window.

> 5. The only way I have thus found to open a working System restore is via

> IE

> with an address line of

> res://C:\WINDOWS\system32\Restore\rstrui.exe/start.htm

> 6. All other Help/Support features are fine as is the rest of the PC save

> for the lack of diagrams in the Network Set-up Wizard

> 7. I have never had third party tools with the phrases you mention.

> 8. I did not mention it earlier but prior to this relatively recent

> inability to access System restore the normal way it had been working

> fine.

>

> Best regards.Derek



Hmmm, I thought for sure those other instructions would work for the

empty SR calendar, so maybe there is something else afoot.



I hate to suggest SR in Safe Mode, but it would be interesting to see

what happens when you start that way.



If you are 100% sure that you ran MBAM and SAS and they ran clean and

you followed the other instructions, you can reinstall your SR as

follows:



Reinstall SR.



All of your current Restore Points will be removed and you must

restart your computer when the installation is complete. That will

create one new System Checkpoint in your SR calendar.



Assuming your XP is installed on the C drive of your machine:



The installation will ask you for some files. If you do not have a

genuine bootable XP installation CD, you can change the path of where

the installer looks for files one at a time as they are needed.



Browse to c:\windows\inf and right click:



sr.inf



Choose Install



The installation may ask for files from the c:\windows\inf\386

folder. If yo uhave a genuine bootable XP installation CD, point the

installer to that instead.



The Service Pack installed on your system needs to be the same as the

CD you are going to use - or don't use the CD until the two match.

You do not absolutely need a CD since the files you will be asked for

are already on your system. You just have to find them.



If you are asked for a file and you can't find it in the location that

works on my system, you will have to search your HDD and find where

the file(s) are on your system as you are asked for them. They are

there somewhere or get them from a working machine.



Here is how my system works when I reinstall SR (pretending I have no

genuine bootable XP installation CD):



When asked for:



sr.sys



Point the install to c:\windows\system32\drivers



When asked for:



srclient.dll



Point the install to c:\windows\system32



When asked for:



filelist.xml



Point the install to c:\windows\servicepackfiles\i386



When asked for:



srframe.mmf



Point the install to c:\windows\system32\dllcache (or c:\windows

\system32\restore)



If the installation can't find the file, you need to find the file

yourself and point the installation to the correct folder. You do not

have to "stop" the installation, just fire up your search mechanism,

locate the needed file on your HDD and tell the installer where the

files is and continue.



When the installation completes, you will get a message that you need

to restart your computer.



Restart your computer and test your SR. You should then have one

System Checkpoint in your calendar.



+++++++++++++++++++++++++++++++++++++++++++++++

Hi Jose.



Thank you for your continuing input. Starting SR in Safe Mode makes no

difference. The page opens with the System Restore heading but the page is

blank.







I promise I ran both MBAM and SAS yesterday in full. By the way MBAM took

over two hours to complete the Full Scan task. There is little point in my

seeking help and advice if I do not take it so I would not waste your or

anybody else's time by not doing reasonable thingsJ Today I ran both

programmes again twice. Having done the Full Scan yesterday with clean

results I ran the quicker versions. Below is the result of just the MBAM

scan to hopefully prove I have done them:-



Scan type: Quick scan



Objects scanned: 139396



Time elapsed: 19 minute(s), 30 second(s)



Memory Processes Infected: 0



Memory Modules Infected: 0



Registry Keys Infected: 0



Registry Values Infected: 0



Registry Data Items Infected: 0



Folders Infected: 0



Files Infected: 0



Memory Processes Infected:



(No malicious items detected)



Memory Modules Infected:



(No malicious items detected)



Registry Keys Infected:



(No malicious items detected)



Registry Values Infected:



(No malicious items detected)



Registry Data Items Infected:



(No malicious items detected)



Folders Infected:



(No malicious items detected)



Files Infected:



(No malicious items detected)







Following your advice, from install sr.inf it does ask for the installation

files from the XP CD. As I said earlier I do have a genuine copy of XP with

key number/label of course on my system which was installed by the PC

vendor. The vendor supplied a Recovery CD. I have previously tried using

this CD and have tried again today to access the relevant files which are

easily found but the message appears that the files on the CD are older than

those on my PC and therefore it cannot continue. After trying your

suggestions below which unfortunately failed I then tried to circumvent this

above error by copying the files from the CD to a folder on the desktop and

tried to install them from there but from sr.sys it gives the error message

'installation failed'. As I say I tried this after carrying out your

recommendations.







So using your example, from the install of sr.inf it asks for sr.sys which

is indeed in c:\windows\system32\drivers. It then asks for srclient.dll

which again is like yours in c:\windows\system32. So far so good then it

says 'set-up cannot copy the file srclient.dll' and setup goes no further.

I actually have five copies of the srclient.dll file on my system.



1. c:\windows\system32



2. c:\windows\$NTServicePackUninstall$



3. c:\windows\LastGood\System32



4. c:\windows\ServicePackFiles\i386



5. c:\windows\SoftwareDistribution\Download







I have tried them all and they each produce the same result of 'set-up

cannot copy the file srclient.dll'. However it asks if I want to bypass this

file and try to continue installation. If you say 'yes' it asks for two

further files (srsvc.dll and srrstr.dll) before it asks for the file you

next mention namely filelist.xml. However when you try for these two

further files you again get 'set-up cannot copy the file srsvc/srrstr.dll'.

On my system I again have 5 copies of the srsvc.dll file in the same

identical folders as the srclient.dll file and seven copies of the

srrstr.dll file in various folders.







Next it asks for the file you mention filelist.xml but before your next file

of srframe.mmf it asks for a further file rstrui.exe. Again in every case

it says ''set-up cannot copy the file xxxx.dll'.







The stumbling block seems to be getting past the srclient.dll file.







As I said earlier I have a laptop as well as this troublesome desktop and I

have also found and copied all the files from my laptop to the desktop and

all the version numbers of the files match. However the problem of getting

past the srclient.dll file remains.







Kind regards. Derek