Bad Pool Header need help

  • Thread starter Thread starter Trisha
  • Start date Start date
T

Trisha

I have been working on my grandaughters computer for the past couple days
trying to get it up and running on the net again. Thru this board I have
been able to fix everything and it was running good until microsoft
downloaded the updates. Her computer has been down since Aug, so there were
a lot of updates, including IE7. As I was checking out the internet, I got a
stop blue screen message, then it went to another blue screen with a Bad Pool
Header error message. I have search this site for other messages, but there
were only two and they didn't help.
I'm using windows firewall and Avast virsus scanner and have removed all
other start up files.
Looking in the event errors, where there is a long list from yesterday after
windows updated, just about every error list AVG7 core, AmdK7 and Fips. I
removed the AVG virus program and I think AMDK7 is the bio, but I don't know
what Fips is. I need help bad.
Thanks in advance.
Trisha
 
If you can read the errors, you can use the system to remove the problem
updates. The Add/remove app has a checkbox for 'show updates.'

If you determine that an update is the problem, you can choose to both
uninstall, and after setting the system to not automatically install updates,
the "Custom" option has a checkbox for 'don't ask again'
--
Was this helpful? Then click the "Yes" button below. Voting helps the web
interface. http://www.microsoft.com/wn3/locales/help/help_en-us.htm#RateAPost

Mark L. Ferguson


"Trisha" wrote:

> I have been working on my grandaughters computer for the past couple days
> trying to get it up and running on the net again. Thru this board I have
> been able to fix everything and it was running good until microsoft
> downloaded the updates. Her computer has been down since Aug, so there were
> a lot of updates, including IE7. As I was checking out the internet, I got a
> stop blue screen message, then it went to another blue screen with a Bad Pool
> Header error message. I have search this site for other messages, but there
> were only two and they didn't help.
> I'm using windows firewall and Avast virsus scanner and have removed all
> other start up files.
> Looking in the event errors, where there is a long list from yesterday after
> windows updated, just about every error list AVG7 core, AmdK7 and Fips. I
> removed the AVG virus program and I think AMDK7 is the bio, but I don't know
> what Fips is. I need help bad.
> Thanks in advance.
> Trisha
 
Thanks Mark for replying.....
I have removed the last 2 updates out of 16 with no help yet to solve the
problem.
The stop error message says
stop (0x00000019,0x00000020,0x81CD79A8,0X81CD7AE0,0X1A2700004)

Do you have any idea what that means. Having to remove one by one the
updates, then reboot twice will take me all day.

"Mark L. Ferguson" wrote:

> If you can read the errors, you can use the system to remove the problem
> updates. The Add/remove app has a checkbox for 'show updates.'
>
> If you determine that an update is the problem, you can choose to both
> uninstall, and after setting the system to not automatically install updates,
> the "Custom" option has a checkbox for 'don't ask again'
> --
> Was this helpful? Then click the "Yes" button below. Voting helps the web
> interface. http://www.microsoft.com/wn3/locales/help/help_en-us.htm#RateAPost
>
> Mark L. Ferguson
>
>
> "Trisha" wrote:
>
> > I have been working on my grandaughters computer for the past couple days
> > trying to get it up and running on the net again. Thru this board I have
> > been able to fix everything and it was running good until microsoft
> > downloaded the updates. Her computer has been down since Aug, so there were
> > a lot of updates, including IE7. As I was checking out the internet, I got a
> > stop blue screen message, then it went to another blue screen with a Bad Pool
> > Header error message. I have search this site for other messages, but there
> > were only two and they didn't help.
> > I'm using windows firewall and Avast virsus scanner and have removed all
> > other start up files.
> > Looking in the event errors, where there is a long list from yesterday after
> > windows updated, just about every error list AVG7 core, AmdK7 and Fips. I
> > removed the AVG virus program and I think AMDK7 is the bio, but I don't know
> > what Fips is. I need help bad.
> > Thanks in advance.
> > Trisha
 
I know of no other way to find out what update is fighting with your
particular set of hardware components. There are so many different platforms,
no one really knows.
--
Was this helpful? Then click the "Yes" button below. Voting helps the web
interface. http://www.microsoft.com/wn3/locales/help/help_en-us.htm#RateAPost

Mark L. Ferguson


"Trisha" wrote:

> Thanks Mark for replying.....
> I have removed the last 2 updates out of 16 with no help yet to solve the
> problem.
> The stop error message says
> stop (0x00000019,0x00000020,0x81CD79A8,0X81CD7AE0,0X1A2700004)
>
> Do you have any idea what that means. Having to remove one by one the
> updates, then reboot twice will take me all day.
>
> "Mark L. Ferguson" wrote:
>
> > If you can read the errors, you can use the system to remove the problem
> > updates. The Add/remove app has a checkbox for 'show updates.'
> >
> > If you determine that an update is the problem, you can choose to both
> > uninstall, and after setting the system to not automatically install updates,
> > the "Custom" option has a checkbox for 'don't ask again'
> > --
> > Was this helpful? Then click the "Yes" button below. Voting helps the web
> > interface. http://www.microsoft.com/wn3/locales/help/help_en-us.htm#RateAPost
> >
> > Mark L. Ferguson
> >
> >
> > "Trisha" wrote:
> >
> > > I have been working on my grandaughters computer for the past couple days
> > > trying to get it up and running on the net again. Thru this board I have
> > > been able to fix everything and it was running good until microsoft
> > > downloaded the updates. Her computer has been down since Aug, so there were
> > > a lot of updates, including IE7. As I was checking out the internet, I got a
> > > stop blue screen message, then it went to another blue screen with a Bad Pool
> > > Header error message. I have search this site for other messages, but there
> > > were only two and they didn't help.
> > > I'm using windows firewall and Avast virsus scanner and have removed all
> > > other start up files.
> > > Looking in the event errors, where there is a long list from yesterday after
> > > windows updated, just about every error list AVG7 core, AmdK7 and Fips. I
> > > removed the AVG virus program and I think AMDK7 is the bio, but I don't know
> > > what Fips is. I need help bad.
> > > Thanks in advance.
> > > Trisha
 
"Trisha" wrote:

> I have been working on my grandaughters computer for the past couple days
> trying to get it up and running on the net again. Thru this board I have
> been able to fix everything and it was running good until microsoft
> downloaded the updates. Her computer has been down since Aug, so there were
> a lot of updates, including IE7. As I was checking out the internet, I got a
> stop blue screen message, then it went to another blue screen with a Bad Pool
> Header error message. I have search this site for other messages, but there
> were only two and they didn't help.
> I'm using windows firewall and Avast virsus scanner and have removed all
> other start up files.
> Looking in the event errors, where there is a long list from yesterday after
> windows updated, just about every error list AVG7 core, AmdK7 and Fips. I
> removed the AVG virus program and I think AMDK7 is the bio, but I don't know
> what Fips is. I need help bad.
> Thanks in advance.
> Trisha


Did you tries to Restore to before the Updates took place?.

FIPS: Federal Information Processing Standards (I'm not telling Fips ) LOL.
Or: Finnish Inverse Problems Society
Can you open the local search and search for Fips.exe or just Fips.

Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.

Lastly, try to download the Diagnostic tools from your Hard Drive
manufacturer and test the health of your HDD, it my be failing.
HTH.
nass
---
http://www.nasstec.co.uk
 
On Sun, 30 Dec 2007 07:34:03 -0800, Trisha
<Trisha@discussions.microsoft.com> wrote:

>I have been working on my grandaughters computer for the past couple days
>trying to get it up and running on the net again. Thru this board I have
>been able to fix everything and it was running good until microsoft
>downloaded the updates. Her computer has been down since Aug, so there were
>a lot of updates, including IE7. As I was checking out the internet, I got a
>stop blue screen message, then it went to another blue screen with a Bad Pool
>Header error message. I have search this site for other messages, but there
>were only two and they didn't help.
>I'm using windows firewall and Avast virsus scanner and have removed all
>other start up files.
>Looking in the event errors, where there is a long list from yesterday after
>windows updated, just about every error list AVG7 core, AmdK7 and Fips. I
>removed the AVG virus program and I think AMDK7 is the bio, but I don't know
>what Fips is. I need help bad.
>Thanks in advance.
>Trisha
Federal Information Processing Standards .
 
"nass" wrote:

> Did you tries to Restore to before the Updates took place?.
>
> FIPS: Federal Information Processing Standards (I'm not telling Fips ) LOL.
> Or: Finnish Inverse Problems Society
> Can you open the local search and search for Fips.exe or just Fips.
>
> Open a Notepad, customize or minimize to the taskbar as you will need it
> later for this step to copy the error message on it.
> Open a run command and type in:
> eventvwr.msc click [OK] you will get the Event viewer control Panel.
> click on each of these:
> Application
> System
> Security
> Look in the right Pane/window for error message with red (X) or Yellow
> exclamation mark /!\ , double click each one to get more info about the
> causer.
> On the Event error properties message you will see:
> Up Arrow
> Down arrow
> Two pages
> Click on the two pages to copy the error message then bring up the Notepad
> you opened earlier and right click on the first line and select Paste from
> the list, this will paste the error message on a Notepad.
> Please don't duplicate the error message one of each kind will be sufficient.
> HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
> http://support.microsoft.com/kb/308427/en-us
>
> Please we need just the error messages with Red (X) and don't repeat the
> error, just one of each kind and post them back in your next post.
>
> Lastly, try to download the Diagnostic tools from your Hard Drive
> manufacturer and test the health of your HDD, it my be failing.
> HTH.
> nass
> ---
> http://www.nasstec.co.uk
>
Hi Nass,
I wish I had read your answer sooner, as I worked most of day removing
updates one by one, resetting, then resetting back to safe mode to remove
another. Finally after the 7th removal I thought about doing a restore. I
don't know why I didn't think of it sooner, but it worked and everything was
singing along again. So I updated each that I had removed and tested to make
sure it didn't happen again. No problems so far. Now all I need to do is
clean out all the junk files and defrag . Sometimes the answer is simple,
but we make it differcult. Thanks for you help.
 
"Trisha" wrote:

>
> "nass" wrote:
>
> > Did you tries to Restore to before the Updates took place?.
> >
> > FIPS: Federal Information Processing Standards (I'm not telling Fips ) LOL.
> > Or: Finnish Inverse Problems Society
> > Can you open the local search and search for Fips.exe or just Fips.
> >
> > Open a Notepad, customize or minimize to the taskbar as you will need it
> > later for this step to copy the error message on it.
> > Open a run command and type in:
> > eventvwr.msc click [OK] you will get the Event viewer control Panel.
> > click on each of these:
> > Application
> > System
> > Security
> > Look in the right Pane/window for error message with red (X) or Yellow
> > exclamation mark /!\ , double click each one to get more info about the
> > causer.
> > On the Event error properties message you will see:
> > Up Arrow
> > Down arrow
> > Two pages
> > Click on the two pages to copy the error message then bring up the Notepad
> > you opened earlier and right click on the first line and select Paste from
> > the list, this will paste the error message on a Notepad.
> > Please don't duplicate the error message one of each kind will be sufficient.
> > HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
> > http://support.microsoft.com/kb/308427/en-us
> >
> > Please we need just the error messages with Red (X) and don't repeat the
> > error, just one of each kind and post them back in your next post.
> >
> > Lastly, try to download the Diagnostic tools from your Hard Drive
> > manufacturer and test the health of your HDD, it my be failing.
> > HTH.
> > nass
> > ---
> > http://www.nasstec.co.uk
> >
> Hi Nass,
> I wish I had read your answer sooner, as I worked most of day removing
> updates one by one, resetting, then resetting back to safe mode to remove
> another. Finally after the 7th removal I thought about doing a restore. I
> don't know why I didn't think of it sooner, but it worked and everything was
> singing along again. So I updated each that I had removed and tested to make
> sure it didn't happen again. No problems so far. Now all I need to do is
> clean out all the junk files and defrag . Sometimes the answer is simple,
> but we make it differcult. Thanks for you help.

Glad you got it sorted, make sure to scan for malware and viruses first then
try the cleaning up and defrag.

Go through these cleaning steps to see or get a clear opinion on how
clean your machine is:
= Click Start >> Control Panel>>Network and Internet Connections >> Double
click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced.
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.


SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
RootkitRevealer v1.71
By Bryce Cogswell and Mark Russinovich
http://www.microsoft.com/technet/sysinternals/Security/RootkitRevealer.mspx

Run a scan from here on-line:
http://www.sophos.com
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Then open or double " My Computer" and right click your C:\ Partition,
select properties.
On the Drive properties click on Tools tab then click on Check Disk, a
pop-up will appear please check the two boxes for auto repair and the
correction of the bad sectors if found then click [OK] a pop-up will prompt
you that the chkdsk will start on Reboot, would you like it to run on
Reboot/Restart, please click [YES] and Reboot your machine.
HTH.
Thanks for the feedback & Best wishes.
Regards,
nass
---
http://www.nasstec.co.uk
 
I copied all your instructions for cleaning and will get back with you when
done. Thank you so much for being such a big help. I have learned a lot
from you.


"nass" wrote:

>
>
> "Trisha" wrote:
>
> >
> > "nass" wrote:
> >
> > > Did you tries to Restore to before the Updates took place?.
> > >
> > > FIPS: Federal Information Processing Standards (I'm not telling Fips ) LOL.
> > > Or: Finnish Inverse Problems Society
> > > Can you open the local search and search for Fips.exe or just Fips.
> > >
> > > Open a Notepad, customize or minimize to the taskbar as you will need it
> > > later for this step to copy the error message on it.
> > > Open a run command and type in:
> > > eventvwr.msc click [OK] you will get the Event viewer control Panel.
> > > click on each of these:
> > > Application
> > > System
> > > Security
> > > Look in the right Pane/window for error message with red (X) or Yellow
> > > exclamation mark /!\ , double click each one to get more info about the
> > > causer.
> > > On the Event error properties message you will see:
> > > Up Arrow
> > > Down arrow
> > > Two pages
> > > Click on the two pages to copy the error message then bring up the Notepad
> > > you opened earlier and right click on the first line and select Paste from
> > > the list, this will paste the error message on a Notepad.
> > > Please don't duplicate the error message one of each kind will be sufficient.
> > > HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
> > > http://support.microsoft.com/kb/308427/en-us
> > >
> > > Please we need just the error messages with Red (X) and don't repeat the
> > > error, just one of each kind and post them back in your next post.
> > >
> > > Lastly, try to download the Diagnostic tools from your Hard Drive
> > > manufacturer and test the health of your HDD, it my be failing.
> > > HTH.
> > > nass
> > > ---
> > > http://www.nasstec.co.uk
> > >
> > Hi Nass,
> > I wish I had read your answer sooner, as I worked most of day removing
> > updates one by one, resetting, then resetting back to safe mode to remove
> > another. Finally after the 7th removal I thought about doing a restore. I
> > don't know why I didn't think of it sooner, but it worked and everything was
> > singing along again. So I updated each that I had removed and tested to make
> > sure it didn't happen again. No problems so far. Now all I need to do is
> > clean out all the junk files and defrag . Sometimes the answer is simple,
> > but we make it differcult. Thanks for you help.
>
> Glad you got it sorted, make sure to scan for malware and viruses first then
> try the cleaning up and defrag.
>
> Go through these cleaning steps to see or get a clear opinion on how
> clean your machine is:
> = Click Start >> Control Panel>>Network and Internet Connections >> Double
> click Internet Options.
> On the IE properties windows you will see these Tabs:
> General | Security | Privacy | Content | Connections | Programs |
> Advanced.
> Under General Tab clear your History, Internet Files and Cookies.
> Then click on Advanced tab and scroll down to under the Browsing Option:
> [&] Browsing
> [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
>
>
> SuperAntispyware - Free
> http://www.superantispyware.com/superantispywarefreevspro.html
> RootkitRevealer v1.71
> By Bryce Cogswell and Mark Russinovich
> http://www.microsoft.com/technet/sysinternals/Security/RootkitRevealer.mspx
>
> Run a scan from here on-line:
> http://www.sophos.com
> http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
> http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym
> Download Avast Cleaner from here:
> http://www.avast.com/eng/avast-virus-cleaner.html
>
> Then open or double " My Computer" and right click your C:\ Partition,
> select properties.
> On the Drive properties click on Tools tab then click on Check Disk, a
> pop-up will appear please check the two boxes for auto repair and the
> correction of the bad sectors if found then click [OK] a pop-up will prompt
> you that the chkdsk will start on Reboot, would you like it to run on
> Reboot/Restart, please click [YES] and Reboot your machine.
> HTH.
> Thanks for the feedback & Best wishes.
> Regards,
> nass
> ---
> http://www.nasstec.co.uk
 
Hi Nass,
I finally got everything on your list done and everything is running
smoothly again.
I really appreciate the time you spent helping me, as I could never have got
it done by myself.
One more question. I'm using windows firewall. Is this a good firewall or
would you recommend another?
Again Thanks a million,


"nass" wrote:

>
>
> "Trisha" wrote:
>
> >
> > "nass" wrote:
> >
> > > Did you tries to Restore to before the Updates took place?.
> > >
> > > FIPS: Federal Information Processing Standards (I'm not telling Fips ) LOL.
> > > Or: Finnish Inverse Problems Society
> > > Can you open the local search and search for Fips.exe or just Fips.
> > >
> > > Open a Notepad, customize or minimize to the taskbar as you will need it
> > > later for this step to copy the error message on it.
> > > Open a run command and type in:
> > > eventvwr.msc click [OK] you will get the Event viewer control Panel.
> > > click on each of these:
> > > Application
> > > System
> > > Security
> > > Look in the right Pane/window for error message with red (X) or Yellow
> > > exclamation mark /!\ , double click each one to get more info about the
> > > causer.
> > > On the Event error properties message you will see:
> > > Up Arrow
> > > Down arrow
> > > Two pages
> > > Click on the two pages to copy the error message then bring up the Notepad
> > > you opened earlier and right click on the first line and select Paste from
> > > the list, this will paste the error message on a Notepad.
> > > Please don't duplicate the error message one of each kind will be sufficient.
> > > HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
> > > http://support.microsoft.com/kb/308427/en-us
> > >
> > > Please we need just the error messages with Red (X) and don't repeat the
> > > error, just one of each kind and post them back in your next post.
> > >
> > > Lastly, try to download the Diagnostic tools from your Hard Drive
> > > manufacturer and test the health of your HDD, it my be failing.
> > > HTH.
> > > nass
> > > ---
> > > http://www.nasstec.co.uk
> > >
> > Hi Nass,
> > I wish I had read your answer sooner, as I worked most of day removing
> > updates one by one, resetting, then resetting back to safe mode to remove
> > another. Finally after the 7th removal I thought about doing a restore. I
> > don't know why I didn't think of it sooner, but it worked and everything was
> > singing along again. So I updated each that I had removed and tested to make
> > sure it didn't happen again. No problems so far. Now all I need to do is
> > clean out all the junk files and defrag . Sometimes the answer is simple,
> > but we make it differcult. Thanks for you help.
>
> Glad you got it sorted, make sure to scan for malware and viruses first then
> try the cleaning up and defrag.
>
> Go through these cleaning steps to see or get a clear opinion on how
> clean your machine is:
> = Click Start >> Control Panel>>Network and Internet Connections >> Double
> click Internet Options.
> On the IE properties windows you will see these Tabs:
> General | Security | Privacy | Content | Connections | Programs |
> Advanced.
> Under General Tab clear your History, Internet Files and Cookies.
> Then click on Advanced tab and scroll down to under the Browsing Option:
> [&] Browsing
> [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
>
>
> SuperAntispyware - Free
> http://www.superantispyware.com/superantispywarefreevspro.html
> RootkitRevealer v1.71
> By Bryce Cogswell and Mark Russinovich
> http://www.microsoft.com/technet/sysinternals/Security/RootkitRevealer.mspx
>
> Run a scan from here on-line:
> http://www.sophos.com
> http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
> http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym
> Download Avast Cleaner from here:
> http://www.avast.com/eng/avast-virus-cleaner.html
>
> Then open or double " My Computer" and right click your C:\ Partition,
> select properties.
> On the Drive properties click on Tools tab then click on Check Disk, a
> pop-up will appear please check the two boxes for auto repair and the
> correction of the bad sectors if found then click [OK] a pop-up will prompt
> you that the chkdsk will start on Reboot, would you like it to run on
> Reboot/Restart, please click [YES] and Reboot your machine.
> HTH.
> Thanks for the feedback & Best wishes.
> Regards,
> nass
> ---
> http://www.nasstec.co.uk
 
Try using Comodo ( free ) stops in and out ; YOU set permissions .




On Tue, 1 Jan 2008 16:06:01 -0800, Trisha
<Trisha@discussions.microsoft.com> wrote:

>Hi Nass,
>I finally got everything on your list done and everything is running
>smoothly again.
>I really appreciate the time you spent helping me, as I could never have got
>it done by myself.
>One more question. I'm using windows firewall. Is this a good firewall or
>would you recommend another?
>Again Thanks a million,
>
>
>"nass" wrote:
>
>>
>>
>> "Trisha" wrote:
>>
>> >
>> > "nass" wrote:
>> >
>> > > Did you tries to Restore to before the Updates took place?.
>> > >
>> > > FIPS: Federal Information Processing Standards (I'm not telling Fips ) LOL.
>> > > Or: Finnish Inverse Problems Society
>> > > Can you open the local search and search for Fips.exe or just Fips.
>> > >
>> > > Open a Notepad, customize or minimize to the taskbar as you will need it
>> > > later for this step to copy the error message on it.
>> > > Open a run command and type in:
>> > > eventvwr.msc click [OK] you will get the Event viewer control Panel.
>> > > click on each of these:
>> > > Application
>> > > System
>> > > Security
>> > > Look in the right Pane/window for error message with red (X) or Yellow
>> > > exclamation mark /!\ , double click each one to get more info about the
>> > > causer.
>> > > On the Event error properties message you will see:
>> > > Up Arrow
>> > > Down arrow
>> > > Two pages
>> > > Click on the two pages to copy the error message then bring up the Notepad
>> > > you opened earlier and right click on the first line and select Paste from
>> > > the list, this will paste the error message on a Notepad.
>> > > Please don't duplicate the error message one of each kind will be sufficient.
>> > > HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
>> > > http://support.microsoft.com/kb/308427/en-us
>> > >
>> > > Please we need just the error messages with Red (X) and don't repeat the
>> > > error, just one of each kind and post them back in your next post.
>> > >
>> > > Lastly, try to download the Diagnostic tools from your Hard Drive
>> > > manufacturer and test the health of your HDD, it my be failing.
>> > > HTH.
>> > > nass
>> > > ---
>> > > http://www.nasstec.co.uk
>> > >
>> > Hi Nass,
>> > I wish I had read your answer sooner, as I worked most of day removing
>> > updates one by one, resetting, then resetting back to safe mode to remove
>> > another. Finally after the 7th removal I thought about doing a restore. I
>> > don't know why I didn't think of it sooner, but it worked and everything was
>> > singing along again. So I updated each that I had removed and tested to make
>> > sure it didn't happen again. No problems so far. Now all I need to do is
>> > clean out all the junk files and defrag . Sometimes the answer is simple,
>> > but we make it differcult. Thanks for you help.
>>
>> Glad you got it sorted, make sure to scan for malware and viruses first then
>> try the cleaning up and defrag.
>>
>> Go through these cleaning steps to see or get a clear opinion on how
>> clean your machine is:
>> = Click Start >> Control Panel>>Network and Internet Connections >> Double
>> click Internet Options.
>> On the IE properties windows you will see these Tabs:
>> General | Security | Privacy | Content | Connections | Programs |
>> Advanced.
>> Under General Tab clear your History, Internet Files and Cookies.
>> Then click on Advanced tab and scroll down to under the Browsing Option:
>> [&] Browsing
>> [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
>>
>>
>> SuperAntispyware - Free
>> http://www.superantispyware.com/superantispywarefreevspro.html
>> RootkitRevealer v1.71
>> By Bryce Cogswell and Mark Russinovich
>> http://www.microsoft.com/technet/sysinternals/Security/RootkitRevealer.mspx
>>
>> Run a scan from here on-line:
>> http://www.sophos.com
>> http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
>> http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym
>> Download Avast Cleaner from here:
>> http://www.avast.com/eng/avast-virus-cleaner.html
>>
>> Then open or double " My Computer" and right click your C:\ Partition,
>> select properties.
>> On the Drive properties click on Tools tab then click on Check Disk, a
>> pop-up will appear please check the two boxes for auto repair and the
>> correction of the bad sectors if found then click [OK] a pop-up will prompt
>> you that the chkdsk will start on Reboot, would you like it to run on
>> Reboot/Restart, please click [YES] and Reboot your machine.
>> HTH.
>> Thanks for the feedback & Best wishes.
>> Regards,
>> nass
>> ---
>> http://www.nasstec.co.uk
 
"Trisha" wrote:

> Hi Nass,
> I finally got everything on your list done and everything is running
> smoothly again.
> I really appreciate the time you spent helping me, as I could never have got
> it done by myself.
> One more question. I'm using windows firewall. Is this a good firewall or
> would you recommend another?
> Again Thanks a million,


Hi Trisha,
No, windows firewall will not totally protect you from inbound traffics, so
best if you install a Commercial firewall if you are doing business on this
machine and you are a heavy Internet surfer!.
The three most recommneded Free Firewall are below, but if you want a
commercial they do a commercial one too and other Vendor like Mcafee, Norton,
Kaspersky, CA, Avast, NOD32, Trend Micro, Avira, AVG, DRweb, Sophos,
BITDefender..etc.
ZA Firewall:
http://www.zonealarm.com/store/cont...96903!7551!7552!NONE?dc=56pus&ctry=GB&lang=en
Comodo Firewall
http://www.personalfirewall.comodo.com/
Kerio Personal Firewall:
http://www.kerio.co.uk/kerio.html
HTH and best wishes for the new year.
Good luck.
nass
 
Back
Top