Marilyn,
* Right * click the My Computer icon, either on the Desktop or the Start
Menu, and choose Manage
In the left frame, click the plus sign next to Services and Applications
Click on Services to highlight it
In the right frame locate Automatic Updates
Click on it
Now click the Start the service link just to the left.
Did the service start ... was there an Error 1508 ?
IF the service can start, then click Apply, OK and close the services
console.
IF not and the 1508 error came up, then that's a strong indication that
the system is infested with a malware known as Vundo/Virtumonde.
If that's the case then suggest you seek assistance at a reputable
anti-malware forum. Please read the guideline of the forum of your
choice prior to posting there:
http://www.atribune.org/forums/index.php?showforum=9
http://aumha.net/viewforum.php?f=30
http://www.bleepingcomputer.com/forums/forum22.html
http://castlecops.com/forum67.html
http://www.dslreports.com/forum/cleanup
http://www.cybertechhelp.com/forums/forumdisplay.php?f=25
http://www.geekstogo.com/forum/Malware_Removal_HiJackThis_Logs_Go_Here-f37.html
http://gladiator-antivirus.com/forum/index.php?showforum=170
http://spywarewarrior.com/viewforum.php?f=5
After the system is cleaned up, if the AU service still won't function,
then go here:
http://www.codeplex.com/aureset/Release/ProjectReleases.aspx?ReleaseId=13656
Download the AU|WU Reset Tool from the link on the bottom of the above
page and save it.
After the download completes, close all open programs and browsers.
Now run au_client_toolv77a_redist.exe
Restart the system.
AU should now be running.
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
MARILYN wrote:
> I am having trouble getting the automatic updates to turn on so it keeps
> telling me that my computer might be at risk. I have gone into the Microsoft
> website to get help but when I did what it said I received an error
> #Ox79969422.
>
> I emailed support and they advised me to post this help message on the
> Microsoft Newsgroups.
>
> Any help you can gve me will be appreciated.
>
> Thanks,