win8. I got to do the factory reset last night but this morning problem with browsers crashing, I can navigate around the pc fine and open any programs so it seems it only the browsers issue. Scannow did not produce anything but after running that scan the browsers seem stable now. I was thinking this HDD has issues, I ran a disk check and the optimize and defragment tool too but both showed ok. only other issue I am noticing now is that the volume keys at the top of the kb doesn't work but would that be software or hardware related?