B
Bob C from Cleveland
Folks,
I'm having trouble diagnosing an office PC. The PC runs XP Pro, SP3 and both the attached printer and network printer disappear. Last time this happened (2 to 3 weeks ago) the print spooler was not running. Today it happened again and I checked the print spooler - it was started just fine. This PC is the only one running Quickbooks software and it does show up in the event log with an error I cannot document. I do believe it's related.....but just a hunch. I noticed the system32/spool folder in Windows has nothing in it under the printer folder. i tried running "SFC /SCANNOW" to verify the Windows folders. As far as I can tell, that process ran ok.
So.........what am I missing? I can try reloading the drivers, but based on my last problem, I think it's related to Windows or a service somewhere not working correctly.
Thanks in advance for help,
Bob
Continue reading...
I'm having trouble diagnosing an office PC. The PC runs XP Pro, SP3 and both the attached printer and network printer disappear. Last time this happened (2 to 3 weeks ago) the print spooler was not running. Today it happened again and I checked the print spooler - it was started just fine. This PC is the only one running Quickbooks software and it does show up in the event log with an error I cannot document. I do believe it's related.....but just a hunch. I noticed the system32/spool folder in Windows has nothing in it under the printer folder. i tried running "SFC /SCANNOW" to verify the Windows folders. As far as I can tell, that process ran ok.
So.........what am I missing? I can try reloading the drivers, but based on my last problem, I think it's related to Windows or a service somewhere not working correctly.
Thanks in advance for help,
Bob
Continue reading...