J
JerkKuston
Symptoms
The set of windows updates (15 "important updates") were released on May 15th 2014. After their installation (and reboot) Outlook 2010 POP3 fetch fails with 0x800CCC1A error code. Removal of the updates via Control Panel -> System and Security -> View Installed Updates does not cure this issue.
I had to restore the last disk image I take regularly for backup purposes in order to get rid of this issue.
My system: Windows 7 Professional, Service Pack 1, 64-bit.
Troubleshooting Method
I installed the updates in question one by one making system-wide snapshots before and after installation with Regshot 1.9.0 x64.
Cause
The issue was caused by Security Update for Windows 7 for x64-based system (KB2871997).
Resolution
The update affects 19 files in Windows\SysWOW64 folder. After the update removal, a half of those files was not restored back (file size based comparison). Therefore, booting from CD/DVD and copying those files from backup image (taken before the update) was the only remedy. After this was done, POP3-fetch worked again.
I used the following script executed as >pop.bat D:\Backups C:
----------------pop.bat
rename %2\Windows\SysWOW64\adprovider.dll adprovider.dll.old
rename %2\Windows\SysWOW64\capiprovider.dll capiprovider.dll.old
rename %2\Windows\SysWOW64\cngprovider.dll cngprovider.dll.old
rename %2\Windows\SysWOW64\credssp.dll credssp.dll.old
rename %2\Windows\SysWOW64\dimsroam.dll dimsroam.dll.old
rename %2\Windows\SysWOW64\dpapiprovider.dll dpapiprovider.dll.old
rename %2\Windows\SysWOW64\kerberos.dll kerberos.dll.old
rename %2\Windows\SysWOW64\KernelBase.dll KernelBase.dll.old
rename %2\Windows\SysWOW64\msv1_0.dll msv1_0.dll.old
rename %2\Windows\SysWOW64\ncrypt.dll ncrypt.dll.old
rename %2\Windows\SysWOW64\ntkrnlpa.exe ntkrnlpa.exe.old
rename %2\Windows\SysWOW64\ntoskrnl.exe ntoskrnl.exe.old
rename %2\Windows\SysWOW64\objsel.dll objsel.dll.old
rename %2\Windows\SysWOW64\schannel.dll schannel.dll.old
rename %2\Windows\SysWOW64\secur32.dll secur32.dll.old
rename %2\Windows\SysWOW64\sspicli.dll sspicli.dll.old
rename %2\Windows\SysWOW64\TSpkg.dll TSpkg.dll.old
rename %2\Windows\SysWOW64\wdigest.dll wdigest.dll.old
rename %2\Windows\SysWOW64\wincredprovider.dll wincredprovider.dll.old
pause
copy /Y %1\Windows\SysWOW64\adprovider.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\capiprovider.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\cngprovider.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\credssp.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\dimsroam.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\dpapiprovider.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\kerberos.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\KernelBase.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\msv1_0.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\ncrypt.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\ntkrnlpa.exe %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\ntoskrnl.exe %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\objsel.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\schannel.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\secur32.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\sspicli.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\TSpkg.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\wdigest.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\wincredprovider.dll %2\Windows\SysWOW64\
------------cut
Conclusion
In order to preserve Windows Update consistency, it is important to remove the KB2871997 update so as nothing in Windows would rely on the updated version of the files going forward.
At this point I had to just hide KB2871997 and sacrifice its benefits to be able to use POP3 with accounts @
live.com
gmail.com
gmx.at
However, due to lack of the information found on internet regarding this issue I suspect it may be specific to few malconfigurations in the field. So, I would appreciate if someone from Microsoft could kindly look into this.
Thank you.
Vitaly Zuevsky (uk.linkedin.com/in/vzuevsky/)
Continue reading...
The set of windows updates (15 "important updates") were released on May 15th 2014. After their installation (and reboot) Outlook 2010 POP3 fetch fails with 0x800CCC1A error code. Removal of the updates via Control Panel -> System and Security -> View Installed Updates does not cure this issue.
I had to restore the last disk image I take regularly for backup purposes in order to get rid of this issue.
My system: Windows 7 Professional, Service Pack 1, 64-bit.
Troubleshooting Method
I installed the updates in question one by one making system-wide snapshots before and after installation with Regshot 1.9.0 x64.
Cause
The issue was caused by Security Update for Windows 7 for x64-based system (KB2871997).
Resolution
The update affects 19 files in Windows\SysWOW64 folder. After the update removal, a half of those files was not restored back (file size based comparison). Therefore, booting from CD/DVD and copying those files from backup image (taken before the update) was the only remedy. After this was done, POP3-fetch worked again.
I used the following script executed as >pop.bat D:\Backups C:
----------------pop.bat
rename %2\Windows\SysWOW64\adprovider.dll adprovider.dll.old
rename %2\Windows\SysWOW64\capiprovider.dll capiprovider.dll.old
rename %2\Windows\SysWOW64\cngprovider.dll cngprovider.dll.old
rename %2\Windows\SysWOW64\credssp.dll credssp.dll.old
rename %2\Windows\SysWOW64\dimsroam.dll dimsroam.dll.old
rename %2\Windows\SysWOW64\dpapiprovider.dll dpapiprovider.dll.old
rename %2\Windows\SysWOW64\kerberos.dll kerberos.dll.old
rename %2\Windows\SysWOW64\KernelBase.dll KernelBase.dll.old
rename %2\Windows\SysWOW64\msv1_0.dll msv1_0.dll.old
rename %2\Windows\SysWOW64\ncrypt.dll ncrypt.dll.old
rename %2\Windows\SysWOW64\ntkrnlpa.exe ntkrnlpa.exe.old
rename %2\Windows\SysWOW64\ntoskrnl.exe ntoskrnl.exe.old
rename %2\Windows\SysWOW64\objsel.dll objsel.dll.old
rename %2\Windows\SysWOW64\schannel.dll schannel.dll.old
rename %2\Windows\SysWOW64\secur32.dll secur32.dll.old
rename %2\Windows\SysWOW64\sspicli.dll sspicli.dll.old
rename %2\Windows\SysWOW64\TSpkg.dll TSpkg.dll.old
rename %2\Windows\SysWOW64\wdigest.dll wdigest.dll.old
rename %2\Windows\SysWOW64\wincredprovider.dll wincredprovider.dll.old
pause
copy /Y %1\Windows\SysWOW64\adprovider.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\capiprovider.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\cngprovider.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\credssp.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\dimsroam.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\dpapiprovider.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\kerberos.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\KernelBase.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\msv1_0.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\ncrypt.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\ntkrnlpa.exe %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\ntoskrnl.exe %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\objsel.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\schannel.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\secur32.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\sspicli.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\TSpkg.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\wdigest.dll %2\Windows\SysWOW64\
copy /Y %1\Windows\SysWOW64\wincredprovider.dll %2\Windows\SysWOW64\
------------cut
Conclusion
In order to preserve Windows Update consistency, it is important to remove the KB2871997 update so as nothing in Windows would rely on the updated version of the files going forward.
At this point I had to just hide KB2871997 and sacrifice its benefits to be able to use POP3 with accounts @
live.com
gmail.com
gmx.at
However, due to lack of the information found on internet regarding this issue I suspect it may be specific to few malconfigurations in the field. So, I would appreciate if someone from Microsoft could kindly look into this.
Thank you.
Vitaly Zuevsky (uk.linkedin.com/in/vzuevsky/)
Continue reading...