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Mindy_Rosenthal
Course Name: MB-7005: Create and manage journeys with Dynamics 365 Customer Insights
Release Date: December 13th, 2024 (Release dates are subject to change)
Duration: 1-Day ILT
Solution Area: Business Applications
Credential: Applied Skills Assessment
Course Description:
In this course, students will learn how to create and manage journeys with Dynamics 365 Customer Insights - Journeys. Concepts include creating the journey start, configuring the journey actions, configuring journey settings, excluding contacts from the journey, and managing the journey.
Audience:
Students in this course should be familiar with Dynamics 365 Customer Insights and have an interest in running marketing campaigns and basic marketing principles.
Course Name: MB-7006: Create and manage segments in Customer Insights – Data
Release Date: December 13th, 2024 (Release dates are subject to change)
Duration: 1-Day ILT
Solution Area: Business Applications
Credential: Applied Skills Assessment
Course Description:
In this course, students will learn the ability to create and manage customer segments in Customer Insights – Data. Concepts include building a quick segment from a profile, building segments with multiple rules, generating suggested segments and insights on segments, building segments based on similar customers, and managing segments.
Audience:
Students should be familiar with Customer Insights – Data and have an interest in building segments that target unified profiles. Some segmentation/marketing experience and some simple data analysis experience is recommended.
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