Windows 2003 60-70 Printers going offline last two nights

  • Thread starter Thread starter Sandy Wood
  • Start date Start date
S

Sandy Wood

Our main print server, Windows 2003 R2, SP2, hosts about 130 printers. HP
LaserJets, Xerox Document Centers. The last two nights I've seen over 60 of
the printers sitting Offline. I can't manually put them online, I have to
stop and start the Spooler service to bring them back. This happens to a
variety of printers, it's not specific to a certain driver. I've got nothing
in my App or Sys logs that gives me any clues. Are there any other diagnostic
tools to dig a bit deeper into this?
--
Sandy Wood
Orange County District Attorney
 
Hello,

any windows update applied during the night ? Any network/power lost ?
Any new driver ?
eventlog error ?

--
Cordialement,
Mathieu CHATEAU
http://lordoftheping.blogspot.com


"Sandy Wood" <sandy.wood@nospam.com> wrote in message
news:55C6E7B9-39DD-4057-B5FA-8F4C3CE653C1@microsoft.com...
> Our main print server, Windows 2003 R2, SP2, hosts about 130 printers. HP
> LaserJets, Xerox Document Centers. The last two nights I've seen over 60
> of
> the printers sitting Offline. I can't manually put them online, I have to
> stop and start the Spooler service to bring them back. This happens to a
> variety of printers, it's not specific to a certain driver. I've got
> nothing
> in my App or Sys logs that gives me any clues. Are there any other
> diagnostic
> tools to dig a bit deeper into this?
> --
> Sandy Wood
> Orange County District Attorney
 
Nothing in the event logs at all. That's what's so frustrating. No power
outages or updates even. The only thing that happened was a nightly
differential backup.
--
Sandy Wood
Orange County District Attorney


"Mathieu CHATEAU" wrote:

> Hello,
>
> any windows update applied during the night ? Any network/power lost ?
> Any new driver ?
> eventlog error ?
>
> --
> Cordialement,
> Mathieu CHATEAU
> http://lordoftheping.blogspot.com
>
>
> "Sandy Wood" <sandy.wood@nospam.com> wrote in message
> news:55C6E7B9-39DD-4057-B5FA-8F4C3CE653C1@microsoft.com...
> > Our main print server, Windows 2003 R2, SP2, hosts about 130 printers. HP
> > LaserJets, Xerox Document Centers. The last two nights I've seen over 60
> > of
> > the printers sitting Offline. I can't manually put them online, I have to
> > stop and start the Spooler service to bring them back. This happens to a
> > variety of printers, it's not specific to a certain driver. I've got
> > nothing
> > in my App or Sys logs that gives me any clues. Are there any other
> > diagnostic
> > tools to dig a bit deeper into this?
> > --
> > Sandy Wood
> > Orange County District Attorney
>
>
 
Do you graph your server cpu/ram usage ?
Maybe it was too busy and could not connect to them (and so put them
offline)
This happens only at night ?
If every night, you may add a script to monitor what's going on

--
Cordialement,
Mathieu CHATEAU
http://lordoftheping.blogspot.com


"Sandy Wood" <sandy.wood@nospam.com> wrote in message
news:793882C8-1A54-4CF8-ADF2-3C7712865576@microsoft.com...
> Nothing in the event logs at all. That's what's so frustrating. No power
> outages or updates even. The only thing that happened was a nightly
> differential backup.
> --
> Sandy Wood
> Orange County District Attorney
>
>
> "Mathieu CHATEAU" wrote:
>
>> Hello,
>>
>> any windows update applied during the night ? Any network/power lost ?
>> Any new driver ?
>> eventlog error ?
>>
>> --
>> Cordialement,
>> Mathieu CHATEAU
>> http://lordoftheping.blogspot.com
>>
>>
>> "Sandy Wood" <sandy.wood@nospam.com> wrote in message
>> news:55C6E7B9-39DD-4057-B5FA-8F4C3CE653C1@microsoft.com...
>> > Our main print server, Windows 2003 R2, SP2, hosts about 130 printers.
>> > HP
>> > LaserJets, Xerox Document Centers. The last two nights I've seen over
>> > 60
>> > of
>> > the printers sitting Offline. I can't manually put them online, I have
>> > to
>> > stop and start the Spooler service to bring them back. This happens to
>> > a
>> > variety of printers, it's not specific to a certain driver. I've got
>> > nothing
>> > in my App or Sys logs that gives me any clues. Are there any other
>> > diagnostic
>> > tools to dig a bit deeper into this?
>> > --
>> > Sandy Wood
>> > Orange County District Attorney
>>
>>
 
Yes, we do. We use System Center Operations Manager 2007. It keeps a pretty
good eye on things for us. RAM and CPU usage are very minimal. I'm guessing
it happens at night because I only notice it when I come in the morning. The
only other thing that may be at play is that this server is also a DHCP
server and it has a memory leak in tcpsvcs (this happens on several of our
DHCP servers and appears to be widespread from the activity out on Google)
that requires us to restart it every night at midnight.
--
Sandy Wood
Orange County District Attorney


"Mathieu CHATEAU" wrote:

> Do you graph your server cpu/ram usage ?
> Maybe it was too busy and could not connect to them (and so put them
> offline)
> This happens only at night ?
> If every night, you may add a script to monitor what's going on
>
> --
> Cordialement,
> Mathieu CHATEAU
> http://lordoftheping.blogspot.com
>
>
> "Sandy Wood" <sandy.wood@nospam.com> wrote in message
> news:793882C8-1A54-4CF8-ADF2-3C7712865576@microsoft.com...
> > Nothing in the event logs at all. That's what's so frustrating. No power
> > outages or updates even. The only thing that happened was a nightly
> > differential backup.
> > --
> > Sandy Wood
> > Orange County District Attorney
> >
> >
> > "Mathieu CHATEAU" wrote:
> >
> >> Hello,
> >>
> >> any windows update applied during the night ? Any network/power lost ?
> >> Any new driver ?
> >> eventlog error ?
> >>
> >> --
> >> Cordialement,
> >> Mathieu CHATEAU
> >> http://lordoftheping.blogspot.com
> >>
> >>
> >> "Sandy Wood" <sandy.wood@nospam.com> wrote in message
> >> news:55C6E7B9-39DD-4057-B5FA-8F4C3CE653C1@microsoft.com...
> >> > Our main print server, Windows 2003 R2, SP2, hosts about 130 printers.
> >> > HP
> >> > LaserJets, Xerox Document Centers. The last two nights I've seen over
> >> > 60
> >> > of
> >> > the printers sitting Offline. I can't manually put them online, I have
> >> > to
> >> > stop and start the Spooler service to bring them back. This happens to
> >> > a
> >> > variety of printers, it's not specific to a certain driver. I've got
> >> > nothing
> >> > in my App or Sys logs that gives me any clues. Are there any other
> >> > diagnostic
> >> > tools to dig a bit deeper into this?
> >> > --
> >> > Sandy Wood
> >> > Orange County District Attorney
> >>
> >>
>
>
 
If SCOM see nothing, must be ok.

All your printers are using static ip ?

Does your printer have a standby mode to save power ?

--
Cordialement,
Mathieu CHATEAU
http://lordoftheping.blogspot.com


"Sandy Wood" <sandy.wood@nospam.com> wrote in message
news:F66E6824-748B-41D3-B032-760C1F6750F3@microsoft.com...
> Yes, we do. We use System Center Operations Manager 2007. It keeps a
> pretty
> good eye on things for us. RAM and CPU usage are very minimal. I'm
> guessing
> it happens at night because I only notice it when I come in the morning.
> The
> only other thing that may be at play is that this server is also a DHCP
> server and it has a memory leak in tcpsvcs (this happens on several of our
> DHCP servers and appears to be widespread from the activity out on Google)
> that requires us to restart it every night at midnight.
> --
> Sandy Wood
> Orange County District Attorney
>
>
> "Mathieu CHATEAU" wrote:
>
>> Do you graph your server cpu/ram usage ?
>> Maybe it was too busy and could not connect to them (and so put them
>> offline)
>> This happens only at night ?
>> If every night, you may add a script to monitor what's going on
>>
>> --
>> Cordialement,
>> Mathieu CHATEAU
>> http://lordoftheping.blogspot.com
>>
>>
>> "Sandy Wood" <sandy.wood@nospam.com> wrote in message
>> news:793882C8-1A54-4CF8-ADF2-3C7712865576@microsoft.com...
>> > Nothing in the event logs at all. That's what's so frustrating. No
>> > power
>> > outages or updates even. The only thing that happened was a nightly
>> > differential backup.
>> > --
>> > Sandy Wood
>> > Orange County District Attorney
>> >
>> >
>> > "Mathieu CHATEAU" wrote:
>> >
>> >> Hello,
>> >>
>> >> any windows update applied during the night ? Any network/power lost ?
>> >> Any new driver ?
>> >> eventlog error ?
>> >>
>> >> --
>> >> Cordialement,
>> >> Mathieu CHATEAU
>> >> http://lordoftheping.blogspot.com
>> >>
>> >>
>> >> "Sandy Wood" <sandy.wood@nospam.com> wrote in message
>> >> news:55C6E7B9-39DD-4057-B5FA-8F4C3CE653C1@microsoft.com...
>> >> > Our main print server, Windows 2003 R2, SP2, hosts about 130
>> >> > printers.
>> >> > HP
>> >> > LaserJets, Xerox Document Centers. The last two nights I've seen
>> >> > over
>> >> > 60
>> >> > of
>> >> > the printers sitting Offline. I can't manually put them online, I
>> >> > have
>> >> > to
>> >> > stop and start the Spooler service to bring them back. This happens
>> >> > to
>> >> > a
>> >> > variety of printers, it's not specific to a certain driver. I've got
>> >> > nothing
>> >> > in my App or Sys logs that gives me any clues. Are there any other
>> >> > diagnostic
>> >> > tools to dig a bit deeper into this?
>> >> > --
>> >> > Sandy Wood
>> >> > Orange County District Attorney
>> >>
>> >>
>>
>>
 
Yes, our printers are static assigned. Most of our printers will go into
power saving mode, especially the newer Laserjets. The offline status doesn't
seem to follow a consistent pattern in relation to the power down status. A
user will send a print job, for example, and it will be powered on but
nothing shows up. And as users often do, they power the thing off a few times
for good measure!
--
Sandy Wood
Orange County District Attorney


"Mathieu CHATEAU" wrote:

> If SCOM see nothing, must be ok.
>
> All your printers are using static ip ?
>
> Does your printer have a standby mode to save power ?
>
> --
> Cordialement,
> Mathieu CHATEAU
> http://lordoftheping.blogspot.com
>
>
> "Sandy Wood" <sandy.wood@nospam.com> wrote in message
> news:F66E6824-748B-41D3-B032-760C1F6750F3@microsoft.com...
> > Yes, we do. We use System Center Operations Manager 2007. It keeps a
> > pretty
> > good eye on things for us. RAM and CPU usage are very minimal. I'm
> > guessing
> > it happens at night because I only notice it when I come in the morning.
> > The
> > only other thing that may be at play is that this server is also a DHCP
> > server and it has a memory leak in tcpsvcs (this happens on several of our
> > DHCP servers and appears to be widespread from the activity out on Google)
> > that requires us to restart it every night at midnight.
> > --
> > Sandy Wood
> > Orange County District Attorney
> >
> >
> > "Mathieu CHATEAU" wrote:
> >
> >> Do you graph your server cpu/ram usage ?
> >> Maybe it was too busy and could not connect to them (and so put them
> >> offline)
> >> This happens only at night ?
> >> If every night, you may add a script to monitor what's going on
> >>
> >> --
> >> Cordialement,
> >> Mathieu CHATEAU
> >> http://lordoftheping.blogspot.com
> >>
> >>
> >> "Sandy Wood" <sandy.wood@nospam.com> wrote in message
> >> news:793882C8-1A54-4CF8-ADF2-3C7712865576@microsoft.com...
> >> > Nothing in the event logs at all. That's what's so frustrating. No
> >> > power
> >> > outages or updates even. The only thing that happened was a nightly
> >> > differential backup.
> >> > --
> >> > Sandy Wood
> >> > Orange County District Attorney
> >> >
> >> >
> >> > "Mathieu CHATEAU" wrote:
> >> >
> >> >> Hello,
> >> >>
> >> >> any windows update applied during the night ? Any network/power lost ?
> >> >> Any new driver ?
> >> >> eventlog error ?
> >> >>
> >> >> --
> >> >> Cordialement,
> >> >> Mathieu CHATEAU
> >> >> http://lordoftheping.blogspot.com
> >> >>
> >> >>
> >> >> "Sandy Wood" <sandy.wood@nospam.com> wrote in message
> >> >> news:55C6E7B9-39DD-4057-B5FA-8F4C3CE653C1@microsoft.com...
> >> >> > Our main print server, Windows 2003 R2, SP2, hosts about 130
> >> >> > printers.
> >> >> > HP
> >> >> > LaserJets, Xerox Document Centers. The last two nights I've seen
> >> >> > over
> >> >> > 60
> >> >> > of
> >> >> > the printers sitting Offline. I can't manually put them online, I
> >> >> > have
> >> >> > to
> >> >> > stop and start the Spooler service to bring them back. This happens
> >> >> > to
> >> >> > a
> >> >> > variety of printers, it's not specific to a certain driver. I've got
> >> >> > nothing
> >> >> > in my App or Sys logs that gives me any clues. Are there any other
> >> >> > diagnostic
> >> >> > tools to dig a bit deeper into this?
> >> >> > --
> >> >> > Sandy Wood
> >> >> > Orange County District Attorney
> >> >>
> >> >>
> >>
> >>
>
>
 
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