2008 Trend Micro Internet Security is NOT is compatible with WindowsVista SP1 and Windows XP SP3

  • Thread starter Thread starter larryinaz
  • Start date Start date
L

larryinaz

2008 Trend Micro Internet Security is NOT is compatible with Windows
Vista SP1 and Windows XP SP3

I have deleted all of the old 2007 and new 2008 Trend Micro Internet
Security virus software from my computer, because of the multiple
alert messages, that I was having with their new 2008 upgraded
software.

If the Trend Micro Personal Firewall and the Unauthorized Changes
Prevention features main components do not work with the new service
packs from Microsoft, why are they still selling this non-working
software to the public?

Also, I don't want to wait until sometime in February 2008, for them
to released a "working" version of their Trend Micro Internet
Security, that is compatible with Windows Vista SP1 and Windows XP
SP3. I don't want to remove any new Microsoft service packs, or
uninstall the 2008 Trend Micro program installed in my computer and
re-
install the PC-cillin Internet Security 2007 back into my computer,
and wait again.... until the release of their new 2008 working
version.

I was receiving these error messages: Trend Micro Internet Security
Message: Your Unauthorized Change Prevention Service has shut down.
Try restarting Trend Micro Internet Security to restore Your
Unauthorized Change Prevention Service. If the problem persists,
please restart your computer. If you continue to receive this warning,
please contact Technical Support.

I keep getting this "Alert" message: "Alert Message: Trend Micro
Internet Security. Unable to recognize the software configuration.
Restart your computer to restore the missing information. If the
problem persists, please contact technical support."

I have been working on their error alert messages and replies, since
12/24/07. After eight or more emails back and forth....and multiple
number of lines of their instructions, that's it!! I do not want to
screw up my computer, I do not want more messages, screen shots,
replies, deletes, uninstalls and then reinstalling any more files...in
my computer, hard drive or registry.

I asked Trend Micro, that I want a refund ($40.45) for this
subscription.

They replied:
I am sorry to inform you, but we can no longer refund the Trend Micro
program that you have purchased from us. Refund application should be
requested within 30 days from the date of purchase. Refunds after 30
days are given in a case to case basis. This is after the all attempts
to fix the issue failed and the case has been forwarded to the Level 2
support.

Please provide us with the following so that we can forward this to
the Level 2 support

In order for us to have a detailed picture of the problem, please
include in your reply, screen shot(s) of the message(s)/
notification(s).
Continued.....more@#$%^&
----------------------------------------------------------------------------------------------------------------
Product: Trend Micro Internet Security - 2008, Trend Micro Internet
Security Pro - 2008, Trend Micro AntiVirus plus AntiSpyware - 2008
Operating System: Windows XP - SP2, Windows Vista
Published:12/20/07 1:38 PM

Solution:
This error will appear if you have installed the 16.05 version of
Trend Micro Internet Security Pro, Trend Micro Internet Security and
Trend Micro AntiVirus plus AntiSpyware 2008 on a computer running
Windows Vista with Service Pack 1 or Window XP with Service Pack 3.

The Trend Micro Personal Firewall and the Unauthorized Changes
Prevention features main components do not work with the new service
packs from Microsoft.

A working version of Trend Micro Internet Security Pro, Trend Micro
Internet Security and Trend Micro AntiVirus plus AntiSpyware 2008 with
Windows Vista SP1 and Windows XP SP3 would be released sometime in
February 2008.

The release would be timed before Microsoft uploads the new service
packs in their automatic update servers for Windows.

To prevent this message from appearing, follow the steps indicated
below:
a.Check the program version of the Trend Micro program installed on
your computer.
b.If you are using version 16.05 and you want to continue using this
latest version of the Trend Micro program, you must uninstall the non-
working service pack from Microsoft.
c.If you do not want to remove the new Microsoft service packs, Trend
Micro suggests that you uninstall the Trend Micro program installed in
your computer and install PC-cillin Internet Security 2007 until the
release of the working version.
source:
http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1036680&id=EN-1036680
--------------------------------------------------------------------------------------------------------------------
 
Re: 2008 Trend Micro Internet Security is NOT is compatible with Windows Vista SP1 and Windows XP SP3

Asked/Answered in microsoft.public.security newsgroup:

<QP>
If neither Vista SP1 nor WinXP SP3 have been RTM, how can Trend Micro assess
compatibility?

Vista SP1 is expected to be released by the end of Mar-08. WinXP SP3 is
expected to be released sometime during 2Q08.
</QP>

If you must make identical posts to multiple newsgroups, please cross-post
one (1) message to all of them. Thank you.

Multiposting vs Crossposting:
http://www.blakjak.demon.co.uk/mul_crss.htm
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

larryinaz wrote:
> 2008 Trend Micro Internet Security is NOT is compatible with Windows
> Vista SP1 and Windows XP SP3
>
> I have deleted all of the old 2007 and new 2008 Trend Micro Internet
> Security virus software from my computer, because of the multiple
> alert messages, that I was having with their new 2008 upgraded
> software.
>
> If the Trend Micro Personal Firewall and the Unauthorized Changes
> Prevention features main components do not work with the new service
> packs from Microsoft, why are they still selling this non-working
> software to the public?
>
> Also, I don't want to wait until sometime in February 2008, for them
> to released a "working" version of their Trend Micro Internet
> Security, that is compatible with Windows Vista SP1 and Windows XP
> SP3. I don't want to remove any new Microsoft service packs, or
> uninstall the 2008 Trend Micro program installed in my computer and
> re-
> install the PC-cillin Internet Security 2007 back into my computer,
> and wait again.... until the release of their new 2008 working
> version.
>
> I was receiving these error messages: Trend Micro Internet Security
> Message: Your Unauthorized Change Prevention Service has shut down.
> Try restarting Trend Micro Internet Security to restore Your
> Unauthorized Change Prevention Service. If the problem persists,
> please restart your computer. If you continue to receive this warning,
> please contact Technical Support.
>
> I keep getting this "Alert" message: "Alert Message: Trend Micro
> Internet Security. Unable to recognize the software configuration.
> Restart your computer to restore the missing information. If the
> problem persists, please contact technical support."
>
> I have been working on their error alert messages and replies, since
> 12/24/07. After eight or more emails back and forth....and multiple
> number of lines of their instructions, that's it!! I do not want to
> screw up my computer, I do not want more messages, screen shots,
> replies, deletes, uninstalls and then reinstalling any more files...in
> my computer, hard drive or registry.
>
> I asked Trend Micro, that I want a refund ($40.45) for this
> subscription.
>
> They replied:
> I am sorry to inform you, but we can no longer refund the Trend Micro
> program that you have purchased from us. Refund application should be
> requested within 30 days from the date of purchase. Refunds after 30
> days are given in a case to case basis. This is after the all attempts
> to fix the issue failed and the case has been forwarded to the Level 2
> support.
>
> Please provide us with the following so that we can forward this to
> the Level 2 support
>
> In order for us to have a detailed picture of the problem, please
> include in your reply, screen shot(s) of the message(s)/
> notification(s).
> Continued.....more@#$%^&
> ----------------------------------------------------------------------------------------------------------------
> Product: Trend Micro Internet Security - 2008, Trend Micro Internet
> Security Pro - 2008, Trend Micro AntiVirus plus AntiSpyware - 2008
> Operating System: Windows XP - SP2, Windows Vista
> Published:12/20/07 1:38 PM
>
> Solution:
> This error will appear if you have installed the 16.05 version of
> Trend Micro Internet Security Pro, Trend Micro Internet Security and
> Trend Micro AntiVirus plus AntiSpyware 2008 on a computer running
> Windows Vista with Service Pack 1 or Window XP with Service Pack 3.
>
> The Trend Micro Personal Firewall and the Unauthorized Changes
> Prevention features main components do not work with the new service
> packs from Microsoft.
>
> A working version of Trend Micro Internet Security Pro, Trend Micro
> Internet Security and Trend Micro AntiVirus plus AntiSpyware 2008 with
> Windows Vista SP1 and Windows XP SP3 would be released sometime in
> February 2008.
>
> The release would be timed before Microsoft uploads the new service
> packs in their automatic update servers for Windows.
>
> To prevent this message from appearing, follow the steps indicated
> below:
> a.Check the program version of the Trend Micro program installed on
> your computer.
> b.If you are using version 16.05 and you want to continue using this
> latest version of the Trend Micro program, you must uninstall the non-
> working service pack from Microsoft.
> c.If you do not want to remove the new Microsoft service packs, Trend
> Micro suggests that you uninstall the Trend Micro program installed in
> your computer and install PC-cillin Internet Security 2007 until the
> release of the working version.
> source:
> http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1036680&id=EN-1036680
> --------------------------------------------------------------------------------------------------------------------
 
Re: 2008 Trend Micro Internet Security is NOT is compatible with Windows Vista SP1 and Windows XP SP3

First, you need to get a clue on how to properly post to multiple
newsgroups.
Second, your saying an application isn't compatible with a service pack
release that isn't even finalized yet, this surprises you? Do companies now
need to make their products compatible with beta and RC releases?

--

----
Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm
How to ask a question http://support.microsoft.com/kb/555375
_________________________________________________________________________________


"larryinaz" <larryariz@gmail.com> wrote in message
news:04a3ab41-e289-492b-81d9-ba5ce3cfb7c2@l1g2000hsa.googlegroups.com...
> 2008 Trend Micro Internet Security is NOT is compatible with Windows
> Vista SP1 and Windows XP SP3
 
Re: 2008 Trend Micro Internet Security is NOT is compatible with Windows Vista SP1 and Windows XP SP3

FYI, neither SP1 for Vista or SP3 for Windows XP have been released in final code.
Both Service Packs are still under development and are "beta" code.

Please use this forum for all issues related to Windows Vista SP1 beta:
http://forums.microsoft.com/TechNet/ShowForum.aspx?ForumID=1992&SiteID=17

Please use this forum for all issues related to Windows XP SP3 beta:
http://forums.microsoft.com/TechNet/ShowForum.aspx?ForumID=2010&SiteID=17

--
Carey Frisch
Microsoft MVP
Windows Shell/User

---------------------------------------------------------------

"larryinaz" wrote:

2008 Trend Micro Internet Security is NOT is compatible with Windows
Vista SP1 and Windows XP SP3

I have deleted all of the old 2007 and new 2008 Trend Micro Internet
Security virus software from my computer, because of the multiple
alert messages, that I was having with their new 2008 upgraded
software.

If the Trend Micro Personal Firewall and the Unauthorized Changes
Prevention features main components do not work with the new service
packs from Microsoft, why are they still selling this non-working
software to the public?

Also, I don't want to wait until sometime in February 2008, for them
to released a "working" version of their Trend Micro Internet
Security, that is compatible with Windows Vista SP1 and Windows XP
SP3. I don't want to remove any new Microsoft service packs, or
uninstall the 2008 Trend Micro program installed in my computer and
re-
install the PC-cillin Internet Security 2007 back into my computer,
and wait again.... until the release of their new 2008 working
version.

I was receiving these error messages: Trend Micro Internet Security
Message: Your Unauthorized Change Prevention Service has shut down.
Try restarting Trend Micro Internet Security to restore Your
Unauthorized Change Prevention Service. If the problem persists,
please restart your computer. If you continue to receive this warning,
please contact Technical Support.

I keep getting this "Alert" message: "Alert Message: Trend Micro
Internet Security. Unable to recognize the software configuration.
Restart your computer to restore the missing information. If the
problem persists, please contact technical support."

I have been working on their error alert messages and replies, since
12/24/07. After eight or more emails back and forth....and multiple
number of lines of their instructions, that's it!! I do not want to
screw up my computer, I do not want more messages, screen shots,
replies, deletes, uninstalls and then reinstalling any more files...in
my computer, hard drive or registry.

I asked Trend Micro, that I want a refund ($40.45) for this
subscription.

They replied:
I am sorry to inform you, but we can no longer refund the Trend Micro
program that you have purchased from us. Refund application should be
requested within 30 days from the date of purchase. Refunds after 30
days are given in a case to case basis. This is after the all attempts
to fix the issue failed and the case has been forwarded to the Level 2
support.

Please provide us with the following so that we can forward this to
the Level 2 support

In order for us to have a detailed picture of the problem, please
include in your reply, screen shot(s) of the message(s)/
notification(s).
Continued.....more@#$%^&
----------------------------------------------------------------------------------------------------------------
Product: Trend Micro Internet Security - 2008, Trend Micro Internet
Security Pro - 2008, Trend Micro AntiVirus plus AntiSpyware - 2008
Operating System: Windows XP - SP2, Windows Vista
Published:12/20/07 1:38 PM

Solution:
This error will appear if you have installed the 16.05 version of
Trend Micro Internet Security Pro, Trend Micro Internet Security and
Trend Micro AntiVirus plus AntiSpyware 2008 on a computer running
Windows Vista with Service Pack 1 or Window XP with Service Pack 3.

The Trend Micro Personal Firewall and the Unauthorized Changes
Prevention features main components do not work with the new service
packs from Microsoft.

A working version of Trend Micro Internet Security Pro, Trend Micro
Internet Security and Trend Micro AntiVirus plus AntiSpyware 2008 with
Windows Vista SP1 and Windows XP SP3 would be released sometime in
February 2008.

The release would be timed before Microsoft uploads the new service
packs in their automatic update servers for Windows.

To prevent this message from appearing, follow the steps indicated
below:
a.Check the program version of the Trend Micro program installed on
your computer.
b.If you are using version 16.05 and you want to continue using this
latest version of the Trend Micro program, you must uninstall the non-
working service pack from Microsoft.
c.If you do not want to remove the new Microsoft service packs, Trend
Micro suggests that you uninstall the Trend Micro program installed in
your computer and install PC-cillin Internet Security 2007 until the
release of the working version.
source:
http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1036680&id=EN-1036680
--------------------------------------------------------------------------------------------------------------------
 
Re: 2008 Trend Micro Internet Security is NOT is compatible with Windows Vista SP1 and Windows XP SP3

"larryinaz" <larryariz@gmail.com> wrote in message
news:04a3ab41-e289-492b-81d9-ba5ce3cfb7c2@l1g2000hsa.googlegroups.com...
> 2008 Trend Micro Internet Security is NOT is compatible
> with Windows
> Vista SP1 and Windows XP SP3
>
SNIP

> Solution:
> This error will appear if you have installed the 16.05
> version of
> Trend Micro Internet Security Pro, Trend Micro Internet
> Security and
> Trend Micro AntiVirus plus AntiSpyware 2008 on a computer
> running
> Windows Vista with Service Pack 1 or Window XP with
> Service Pack 3.
>
> The Trend Micro Personal Firewall and the Unauthorized
> Changes
> Prevention features main components do not work with the
> new service
> packs from Microsoft.
>
> A working version of Trend Micro Internet Security Pro,
> Trend Micro
> Internet Security and Trend Micro AntiVirus plus
> AntiSpyware 2008 with
> Windows Vista SP1 and Windows XP SP3 would be released
> sometime in
> February 2008.
>
> The release would be timed before Microsoft uploads the
> new service
> packs in their automatic update servers for Windows.
>
> To prevent this message from appearing, follow the steps
> indicated
> below:
> a.Check the program version of the Trend Micro program
> installed on
> your computer.
> b.If you are using version 16.05 and you want to continue
> using this
> latest version of the Trend Micro program, you must
> uninstall the non-
> working service pack from Microsoft.
> c.If you do not want to remove the new Microsoft service
> packs, Trend
> Micro suggests that you uninstall the Trend Micro program
> installed in
> your computer and install PC-cillin Internet Security 2007
> until the
> release of the working version.
> source:
> http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1036680&id=EN-1036680
> --------------------------------------------------------------------------------------------------------------------
>

Directly from your post above: "A working version of Trend
Micro Internet Security Pro, Trend Micro Internet Security
and Trend Micro AntiVirus plus AntiSpyware 2008 with Windows
Vista SP1 and Windows XP SP3 would be released sometime in
February 2008.

The release would be timed before Microsoft uploads the new
service packs in their automatic update servers for
Windows."

If you had not installed beta software on a working system
you wouldn't have any issues on a production machine. If you
installed it on a test machine, you have to expect issues
such as these. As other posters have stated the final
release of SP3 & SP1 haven't been released but you expect
Trend Micro to release a patch. They would just be spinning
their wheels and costing more money for the company to patch
now and then have to go back and send another patch once the
final SPs are done.

Trend did give various workarounds to fix your issue but you
don't feel that you should comply with those fixes.
 
Re: 2008 Trend Micro Internet Security is NOT is compatible with Windows Vista SP1 and Windows XP SP3

larryinaz wrote:
> 2008 Trend Micro Internet Security is NOT is compatible with Windows
> Vista SP1 and Windows XP SP3
>
> I have deleted all of the old 2007 and new 2008 Trend Micro Internet
> Security virus software from my computer, because of the multiple
> alert messages, that I was having with their new 2008 upgraded
> software.
>
> If the Trend Micro Personal Firewall and the Unauthorized Changes
> Prevention features main components do not work with the new service
> packs from Microsoft, why are they still selling this non-working
> software to the public?
>
> Also, I don't want to wait until sometime in February 2008, for them
> to released a "working" version of their Trend Micro Internet
> Security, that is compatible with Windows Vista SP1 and Windows XP
> SP3. I don't want to remove any new Microsoft service packs, or
> uninstall the 2008 Trend Micro program installed in my computer and
> re-
> install the PC-cillin Internet Security 2007 back into my computer,
> and wait again.... until the release of their new 2008 working
> version.
>
> I was receiving these error messages: Trend Micro Internet Security
> Message: Your Unauthorized Change Prevention Service has shut down.
> Try restarting Trend Micro Internet Security to restore Your
> Unauthorized Change Prevention Service. If the problem persists,
> please restart your computer. If you continue to receive this
> warning, please contact Technical Support.
>
> I keep getting this "Alert" message: "Alert Message: Trend Micro
> Internet Security. Unable to recognize the software configuration.
> Restart your computer to restore the missing information. If the
> problem persists, please contact technical support."
>
> I have been working on their error alert messages and replies, since
> 12/24/07. After eight or more emails back and forth....and multiple
> number of lines of their instructions, that's it!! I do not want
> to screw up my computer, I do not want more messages, screen shots,
> replies, deletes, uninstalls and then reinstalling any more
> files...in my computer, hard drive or registry.
>
> I asked Trend Micro, that I want a refund ($40.45) for this
> subscription.
>
> They replied:
> I am sorry to inform you, but we can no longer refund the Trend
> Micro program that you have purchased from us. Refund application
> should be requested within 30 days from the date of purchase.
> Refunds after 30 days are given in a case to case basis. This is
> after the all attempts to fix the issue failed and the case has
> been forwarded to the Level 2 support.
>
> Please provide us with the following so that we can forward this to
> the Level 2 support
>
> In order for us to have a detailed picture of the problem, please
> include in your reply, screen shot(s) of the message(s)/
> notification(s).
> Continued.....more@#$%^&
> ----------------------------------------------------------------------------------------------------------------
> Product: Trend Micro Internet Security - 2008, Trend Micro Internet
> Security Pro - 2008, Trend Micro AntiVirus plus AntiSpyware - 2008
> Operating System: Windows XP - SP2, Windows Vista
> Published:12/20/07 1:38 PM
>
> Solution:
> This error will appear if you have installed the 16.05 version of
> Trend Micro Internet Security Pro, Trend Micro Internet Security and
> Trend Micro AntiVirus plus AntiSpyware 2008 on a computer running
> Windows Vista with Service Pack 1 or Window XP with Service Pack 3.
>
> The Trend Micro Personal Firewall and the Unauthorized Changes
> Prevention features main components do not work with the new service
> packs from Microsoft.
>
> A working version of Trend Micro Internet Security Pro, Trend Micro
> Internet Security and Trend Micro AntiVirus plus AntiSpyware 2008
> with Windows Vista SP1 and Windows XP SP3 would be released
> sometime in February 2008.
>
> The release would be timed before Microsoft uploads the new service
> packs in their automatic update servers for Windows.
>
> To prevent this message from appearing, follow the steps indicated
> below:
> a.Check the program version of the Trend Micro program installed on
> your computer.
> b.If you are using version 16.05 and you want to continue using this
> latest version of the Trend Micro program, you must uninstall the
> non- working service pack from Microsoft.
> c.If you do not want to remove the new Microsoft service packs,
> Trend Micro suggests that you uninstall the Trend Micro program
> installed in your computer and install PC-cillin Internet Security
> 2007 until the release of the working version.
> source:
> http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1036680&id=EN-1036680
> --------------------------------------------------------------------------------------------------------------------

You tried to install a full production product on a beta OS and you are
disappointed/confused/etc about the vendor of the fully released product not
yet supporting intstallation/use on an unreleased product?

Then you don't want to remove the beta installs of the service packs that
are causing the problems (although you will have to remove them - or that
has been the past recommendation - before installing the full releases) and
you expect what reaction from the rest of the people who would think you are
just being stubborn?

There are no words...

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
 
Re: 2008 Trend Micro Internet Security is NOT is compatible with W

Also have problem with Trend Micro Pro 2008, installed on windows Vista. The
scenario is exactly the same as "larryinaz". After about 5 emails to tech
support, I received an identical reply to the one they sent to him.

Funny thing: I never did install vista's SP1 Beta. Sounds to me like this
has nothing to do with Microsoft. Must be a problem that Trend Micro needs to
fix??
Sent Trend Micro an email, explaining the situation-am waiting for a reply...
--
vls


"PA Bear [MS MVP]" wrote:

> Asked/Answered in microsoft.public.security newsgroup:
>
> <QP>
> If neither Vista SP1 nor WinXP SP3 have been RTM, how can Trend Micro assess
> compatibility?
>
> Vista SP1 is expected to be released by the end of Mar-08. WinXP SP3 is
> expected to be released sometime during 2Q08.
> </QP>
>
> If you must make identical posts to multiple newsgroups, please cross-post
> one (1) message to all of them. Thank you.
>
> Multiposting vs Crossposting:
> http://www.blakjak.demon.co.uk/mul_crss.htm
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> larryinaz wrote:
> > 2008 Trend Micro Internet Security is NOT is compatible with Windows
> > Vista SP1 and Windows XP SP3
> >
> > I have deleted all of the old 2007 and new 2008 Trend Micro Internet
> > Security virus software from my computer, because of the multiple
> > alert messages, that I was having with their new 2008 upgraded
> > software.
> >
> > If the Trend Micro Personal Firewall and the Unauthorized Changes
> > Prevention features main components do not work with the new service
> > packs from Microsoft, why are they still selling this non-working
> > software to the public?
> >
> > Also, I don't want to wait until sometime in February 2008, for them
> > to released a "working" version of their Trend Micro Internet
> > Security, that is compatible with Windows Vista SP1 and Windows XP
> > SP3. I don't want to remove any new Microsoft service packs, or
> > uninstall the 2008 Trend Micro program installed in my computer and
> > re-
> > install the PC-cillin Internet Security 2007 back into my computer,
> > and wait again.... until the release of their new 2008 working
> > version.
> >
> > I was receiving these error messages: Trend Micro Internet Security
> > Message: Your Unauthorized Change Prevention Service has shut down.
> > Try restarting Trend Micro Internet Security to restore Your
> > Unauthorized Change Prevention Service. If the problem persists,
> > please restart your computer. If you continue to receive this warning,
> > please contact Technical Support.
> >
> > I keep getting this "Alert" message: "Alert Message: Trend Micro
> > Internet Security. Unable to recognize the software configuration.
> > Restart your computer to restore the missing information. If the
> > problem persists, please contact technical support."
> >
> > I have been working on their error alert messages and replies, since
> > 12/24/07. After eight or more emails back and forth....and multiple
> > number of lines of their instructions, that's it!! I do not want to
> > screw up my computer, I do not want more messages, screen shots,
> > replies, deletes, uninstalls and then reinstalling any more files...in
> > my computer, hard drive or registry.
> >
> > I asked Trend Micro, that I want a refund ($40.45) for this
> > subscription.
> >
> > They replied:
> > I am sorry to inform you, but we can no longer refund the Trend Micro
> > program that you have purchased from us. Refund application should be
> > requested within 30 days from the date of purchase. Refunds after 30
> > days are given in a case to case basis. This is after the all attempts
> > to fix the issue failed and the case has been forwarded to the Level 2
> > support.
> >
> > Please provide us with the following so that we can forward this to
> > the Level 2 support
> >
> > In order for us to have a detailed picture of the problem, please
> > include in your reply, screen shot(s) of the message(s)/
> > notification(s).
> > Continued.....more@#$%^&
> > ----------------------------------------------------------------------------------------------------------------
> > Product: Trend Micro Internet Security - 2008, Trend Micro Internet
> > Security Pro - 2008, Trend Micro AntiVirus plus AntiSpyware - 2008
> > Operating System: Windows XP - SP2, Windows Vista
> > Published:12/20/07 1:38 PM
> >
> > Solution:
> > This error will appear if you have installed the 16.05 version of
> > Trend Micro Internet Security Pro, Trend Micro Internet Security and
> > Trend Micro AntiVirus plus AntiSpyware 2008 on a computer running
> > Windows Vista with Service Pack 1 or Window XP with Service Pack 3.
> >
> > The Trend Micro Personal Firewall and the Unauthorized Changes
> > Prevention features main components do not work with the new service
> > packs from Microsoft.
> >
> > A working version of Trend Micro Internet Security Pro, Trend Micro
> > Internet Security and Trend Micro AntiVirus plus AntiSpyware 2008 with
> > Windows Vista SP1 and Windows XP SP3 would be released sometime in
> > February 2008.
> >
> > The release would be timed before Microsoft uploads the new service
> > packs in their automatic update servers for Windows.
> >
> > To prevent this message from appearing, follow the steps indicated
> > below:
> > a.Check the program version of the Trend Micro program installed on
> > your computer.
> > b.If you are using version 16.05 and you want to continue using this
> > latest version of the Trend Micro program, you must uninstall the non-
> > working service pack from Microsoft.
> > c.If you do not want to remove the new Microsoft service packs, Trend
> > Micro suggests that you uninstall the Trend Micro program installed in
> > your computer and install PC-cillin Internet Security 2007 until the
> > release of the working version.
> > source:
> > http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1036680&id=EN-1036680
> > --------------------------------------------------------------------------------------------------------------------
>
 
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