2007 compatibility pack not working

  • Thread starter Thread starter badger1
  • Start date Start date
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badger1

Hello,



I have Windows 2000 SP4 running Office 2000 SP3. I installed the latest

2007 office compatibility pack (incudes SP1 and SP2), however I am still

unable to open Office 2007 files, specifically .xlsx and .docx. I have tried

repairing and reinstalling Office. I have downloaded and installed all the

Microsoft Security updates and Office 2000 Updates. I even uninstalled and

reinstalled the compatibility pack. Still no luck. I get the following

error when opening a Word 2007 doc. "There was an error opening the file".

Excel just says the file is an unrecognizable format.



Is there a registry setting I need to change? Any help would be

appreciated. Thanks...
 
We have the same setup on some of our computers. Windows 2000 SP4 running

Office 2000 SP3 and getting the same error. Users were able to open

documents fine until end of April. Now they can't seem to open any .docx

files. Didn't know if it could be related to windows updates for April so

removed all of them rebooted and still had the issue. Tried removing

compatibility pack and viewer, rebooted then reinstalled, no good. Tried

removing Office, compatibility pack, etc. and try reinstalling. We are

stumped also. Trying to figure out what could have changed to cause this.

Hopefully someone has an answer.



"badger1" wrote:



> Hello,

>

> I have Windows 2000 SP4 running Office 2000 SP3. I installed the latest

> 2007 office compatibility pack (incudes SP1 and SP2), however I am still

> unable to open Office 2007 files, specifically .xlsx and .docx. I have tried

> repairing and reinstalling Office. I have downloaded and installed all the

> Microsoft Security updates and Office 2000 Updates. I even uninstalled and

> reinstalled the compatibility pack. Still no luck. I get the following

> error when opening a Word 2007 doc. "There was an error opening the file".

> Excel just says the file is an unrecognizable format.

>

> Is there a registry setting I need to change? Any help would be

> appreciated. Thanks...
 
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