STOP: 0x00000024 (0x00190203,0x89FD3CA0,0xC0000102,0x00000000)I have a Dell Vostro 420 running Win XP Pro, fully updated as of last week. This morning while working on a spreadsheet in Excel two small windows popped up. The top window indicated a problem writing a file that, by name, appeared possibly to be related to
my antivirus software, AVG 2013 Free. The only option in the window was [ok] but I was unable to select it either with the mouse (frozen) or by keyboard. As such, I was unable to read the second window behind it. Using [ALT] [TAB] I was able to reach Excel
but my attempt at saving the file was unsuccessful. Shortly there after the entire machine locked up preventing even a warm restart. I am now unable to reboot in any mode, including safe mode, etc. and receive the following error:STOP: 0x00000024 (0x00190203,0x89FD3CA0,0xC0000102,0x00000000)The machine itself checks out ok. I have run the diagnostics at the bios level. I also have an older drive from the same machine that when installed, boots fine. I have not made any recent changes other than installing a batch of Windows updates last week.
The machine has been running 24/7 since then, without issue.As I am a security minded user, running antivirus (AVG 2013 Free and McAfee Security Scan Plus) and sitting behind a hardware firewall, I am hoping that it is just a disk error and not a virus. At minimum I have multiple Outlook accounts (Office 2007 / no Exchange
Server) that I need to recover. At best I would like to recover the entire disk.I have followed the instructions found on this site for recovering from an 0x24 blue screen but have come up short. I am the original owner of this computer and would have any disks it came with, however, the item closest at hand is an earlier Windows XP Pro
Upgrade disk from March 2004. (part number X10-52219). Booting from this disk I am unable to reach the Windows recovery console. I have tried selecting 'r' during boot up as directed here: Description of the Windows XP Recovery Console for advanced users (http://support.microsoft.com/kb/314058)Nothing happens.During the boot, I am offered the option of an automated recovery program by selecting [F2] but it then instructs me to place a specific disk into the floppy drive. I couldn't do that even if I had the disk (no drive). If I allow it to run through without selecting
anything, I get an 0x0000007b error instead. Does the recovery 'r' option not work from an upgrade disk, do I just need to find a later version (service pack 3) Win XP install disk? Perhaps it's an issue with the SATA drives? Is there any other way to access
the recovery console? I have found a number of links to JoseIbarra's iso file but it appears it will not work with my SATA drives.Thank you for your assistance. Jason
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my antivirus software, AVG 2013 Free. The only option in the window was [ok] but I was unable to select it either with the mouse (frozen) or by keyboard. As such, I was unable to read the second window behind it. Using [ALT] [TAB] I was able to reach Excel
but my attempt at saving the file was unsuccessful. Shortly there after the entire machine locked up preventing even a warm restart. I am now unable to reboot in any mode, including safe mode, etc. and receive the following error:STOP: 0x00000024 (0x00190203,0x89FD3CA0,0xC0000102,0x00000000)The machine itself checks out ok. I have run the diagnostics at the bios level. I also have an older drive from the same machine that when installed, boots fine. I have not made any recent changes other than installing a batch of Windows updates last week.
The machine has been running 24/7 since then, without issue.As I am a security minded user, running antivirus (AVG 2013 Free and McAfee Security Scan Plus) and sitting behind a hardware firewall, I am hoping that it is just a disk error and not a virus. At minimum I have multiple Outlook accounts (Office 2007 / no Exchange
Server) that I need to recover. At best I would like to recover the entire disk.I have followed the instructions found on this site for recovering from an 0x24 blue screen but have come up short. I am the original owner of this computer and would have any disks it came with, however, the item closest at hand is an earlier Windows XP Pro
Upgrade disk from March 2004. (part number X10-52219). Booting from this disk I am unable to reach the Windows recovery console. I have tried selecting 'r' during boot up as directed here: Description of the Windows XP Recovery Console for advanced users (http://support.microsoft.com/kb/314058)Nothing happens.During the boot, I am offered the option of an automated recovery program by selecting [F2] but it then instructs me to place a specific disk into the floppy drive. I couldn't do that even if I had the disk (no drive). If I allow it to run through without selecting
anything, I get an 0x0000007b error instead. Does the recovery 'r' option not work from an upgrade disk, do I just need to find a later version (service pack 3) Win XP install disk? Perhaps it's an issue with the SATA drives? Is there any other way to access
the recovery console? I have found a number of links to JoseIbarra's iso file but it appears it will not work with my SATA drives.Thank you for your assistance. Jason
View this thread