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My daughter said when she turned her laptop on (Windows 7), it started doing an update. So she left it to finish. When she came back to it, it "looked like old Windows, and everything on the Desktop was gone", and when she tried to access her Documents folder, it said it couldn't find it. So when I got home and looked at it, I looked in Users and saw that her folder was locked, and only Public was available. I rebooted it, and everything returned to normal. What was that all about? Did the update turn on some kind of safe mode that used a Classic look? And with her user being locked, I'm assuming she wasn't the one logged in, so what was logged in (she's the only user)? View this thread

Is it possible to install Windows 7 Pro on a system which has Windows 8 pre-installed? If not, is is possible to upgrade to Windows 8 Pro and then downgrade to Windows 7 Pro? Thanks! View the full article

Hi all I am facing a problem using xp. Even on a single pc there is ip address conflict. and all the times, when I try to check MAC in computer management>system tools>Event viewer>system. it always displays a new MAC. I have tried everything, restarted router restarted adsl modem restarted wifi but of no use.. scanned pc with 3 antiviruses. any solution please.... View this thread

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As stated in the title. This started after I had moved , maybe 1000 e-mail, to delete. I have since deleted the deleted and the problem continues. Most forms of delete just don't react. When I drag to the delete file, I get a popup saying basically,' an error has occurred ', Computer is currently slow, but everything seems to be working - including in and out e-mails. Thanks View this thread

I had upgraded windows 8 from windows 7 before some days. I had tried to install some of the windows updates which are - Update for Windows 8 for x64-based Systems (KB2756872) - Update for Windows 8 for x64-based Systems (KB2769165) - Update for Windows 8 for x64-based Systems (KB2770917). But every time i had tried to update these one it says can't configure windows updates, reverting changes. I had tried it one by one but i can't install any of these. I had tried troubleshooting windows update but it can't help me. View this thread

i can download all other updates except kp973768. i have tried by running fix it in aggressive mode & restarted but no go. any ideas please. thanks tony View this thread

Just this morning I noticed that a bunch of new stuff was pushed to my &quotAll Apps&quot list. The new category of &quotAdministrative Tools&quot were not present yesterday. Now there are links to the Firewall, Event Viewer, Services, etc. that did not exist as of yesterday. Is this normal behavior? Can I control this process without MS forcing these kind of superficial updates? My real issue here was how all these tiles were ALSO added to my start desktop. I had prepped it just the way I wanted it and MS went and cluttered it right back. Annoying. Thanks guys. View the full article

Win 7 x64. Latest bunch of updates from Microsoft, 2 are failing to install with the same error so I will just concentrate on KB2758857. Windows Update said I needed to reboot, so I did and it then rolls back the update, I have installed all of the other updates one at a time. Not too much info on error 80071AA7, the most recent I can find is about Win Vista. Error details below, pretty much the same info in the Event Logs. Security Update for Windows 7 for x64-based Systems (KB2758857) Installation date: ‎03/‎01/‎2013 12:23 Installation status: Failed Error details: Code 80071AA7 Update type: Important A security issue has been identified that could allow an unauthenticated remote attacker to compromise your system and gain control over it. You can help protect your system by installing this update from Microsoft. After you install this update, you may have to restart your system. More information: http://go.microsoft.com/fwlink/?LinkId=266541 Help and Support: http://support.microsoft.com What can I do to troubleshoot this error? View this thread

I believe I have Vista Home Basic (32 bit). For the last ten or more days 15 minutes to 30 minutes of my life have been consumed by a Windows Update error where an update is downloaded but after 15 minutes does not install correctly. Please see below: Update for Windows Driver Framework version 1.11 for Windows Vista (KB2761494) Installation date: ‎1/‎2/‎2013 6:58 AM Installation status: Failed Error details: Code 8004100A Update type: Recommended This is a nightmare because everytime I start my computer or sign off it says the updates were not installed and it takes takes 15 minutes. vista updates were not configured correctly. Reverting changes Imagine giving up 15 - 30 minutes of your life each day. How do I stop this? Thanks for your help Potential Nightmare No. 2? For the last few hours my Hotmail (msn) account does not open. Could this be because I am currently traveling in India? Some colleagues in India say that Hotmail accounts are problematic when accessed from India. Is this because of extra security? View this thread

When tried to enable Dot net framework 3.5 through "Turn windows features on or off", It gave an option to "download files from windows update" When selected it went through a search and then Stuck on "Downloading required files" When tried to Check windows updates, it keeps Checking for hours and hours Got error code 8024A000 once View this thread

Hello all, I recently upgraded my friends laptop from Windows 7 to Windows 8. The laptop is a CQ60-XXXX series Compaq. She is indicating that now after the machine enters sleep mode it won't come out. It acts like it is... but it never resumes. A hard reset is required. I used remote assistance pulled the logs and I am seeing this.. Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 1/1/2013 1:02:30 PM Event ID: 137 Task Category: None Level: Error Keywords: (4) User: N/A Computer: Bethlaptop Description: The system firmware has changed the processor's memory type range registers (MTRRs) across a sleep state transition (S4). This can result in reduced resume performance. Event Xml: &ltEvent xmlns=&quothttp://schemas.microsoft.com/win/2004/08/events/event&quot&gt &ltSystem&gt &ltProvider Name=&quotMicrosoft-Windows-Kernel-Power&quot Guid=&quot{331C3B3A-2005-44C2-AC5E-77220C37D6B4}&quot /&gt &ltEventID&gt137&lt/EventID&gt &ltVersion&gt0&lt/Version&gt &ltLevel&gt2&lt/Level&gt &ltTask&gt0&lt/Task&gt &ltOpcode&gt0&lt/Opcode&gt &ltKeywords&gt0x8000000000000004&lt/Keywords&gt &ltTimeCreated SystemTime=&quot2013-01-01T18:02:30.493069300Z&quot /&gt &ltEventRecordID&gt808&lt/EventRecordID&gt &ltCorrelation /&gt &ltExecution ProcessID=&quot4&quot ThreadID=&quot2556&quot /&gt &ltChannel&gtSystem&lt/Channel&gt &ltComputer&gtBethlaptop&lt/Computer&gt &ltSecurity /&gt &lt/System&gt &ltEventData&gt &ltData Name=&quotSleepState&quot&gt4&lt/Data&gt &lt/EventData&gt &lt/Event&gt I have tried HP's website... BIOS was flashed last time I worked on the Machine. I was thinking maybe video drivers... It has the Intel Express 4 Graphics. Windows 8 installed them an Intel's website doesn't seem to offer a separate Windows 8 Driver for this chipset... UGH! Any advice? View the full article

Every time I try to run the application, I get an error message stating 'Windows Defender has been turned off and isn't monitoring your computer' 'If you're using another app to check for malicious or unwanted software, use Action Centre to check that app's status' Now I'd like to clear up a couple of things first I'm using a brand new laptop with Windows 8 installed. Therefore I have not got Microsoft Security Essentials installed either now or previously. So I cannot uninstall this. Also, this laptop came with McAfee pre-installed and enabled, which I then uninstalled. When I try to run Windows Defender as Administrator, I get the same message. The actual application will not open, not allowing me to turn it on. Just an error message. Is there anything I can do to open the application or to turn it on? View this thread

A window pops up saying Wireless configuration and inside the box it says OLE initialization failed, make sure your OLE files are correct version, What does this mean and how can I correct it, this is on Acer Aspire V3-571G laptop upgraded from Windows 7 to Windows 8 View this thread

I have a problem with setting icons for desktop shortcuts where the icon is on a mapped drive. View the full article

I am having some difficulty getting this through. When Windows defender scans my computer it disables all I am doing including my internet access. I binned my internet provider intil I discovered the real cause. Help please. percyp2 View this thread

Hola: Dispongo del windows ultimate, tengo configurado el update para que descargue y yo elegir cuando y que actualizar. Desde hace algo mas de una semana se me descargó una actualización del windows defender y me da error: Definition Update for Windows Defender - KB915597 (Definition 1.141.2892.0) Detalles del error: Código 8007007E Por lo que he leido tiene algo que ver con los antivirus, el mio es el Panda 2012 y para solucionarlo conviene desactivar el windows defender. El problema es que no veo que yo tenga instalado este programa o si lo tengo, no se como desactivarlo. Probe a ocultar la actualización, para que no la instalase y buscase las actualizaciones del sistema posteriores, pero aun asi, me dice siempre que esta actualizado el sistema, para al dia siguiente volver a ver el error de la actualización. Alguien me podria decir o dar algun consejo para solucionarlo? ya que tengo el software original en todo el equipo, para estar seguro y tranquilo, pero aun asi nada de nada. Muchas gracias View this thread

I just bought a new Samsung 13.3 inch notebook. And did the upgrade to windows 8. Now I've lost most of the function keys abilities. ie the backlit function keys dont work anymore, either do the brightness keys. And also the the trackpad wont accept 2 finger page scrolling anymore. Whats going on??? I've just sold all my apple products, now I'm having issues with Windows. Annoying. View this thread

The Windows 8 Mail app is unable to download any attachments from our Exchange (2003 SP2) server. It is a frontend/backend configuration and everything works okay (including OWA and OMA), but whenever I try to download an attachment I get the following error: &quotOne or more files couldn't be downloaded. Try again&quot View the full article

i want to reset to factory settings without having to reload vista View this thread

Okay, so like I said, when I try to get security updates, I get a message saying "An error occured while checking for updates for your computer. Errors found: Code 80072EFE Windows Update encountered an unknown error." Code 0x80244015 comes up when I try updating Defender. I've had this laptop (it's a Toshiba Satellite L305, by the way) handed down to me and it has a number of problems. Another quite taxing problem is that I have had frequent crash dumps. Some programs that I want to uninstall wont uninstall because the uninstall file doesn't exist. I've installed a free trial of Revo Uninstaller Pro, and that has helped, but I still don't know what's causing the crash dumps. One of my latest issues with the laptop is that my computer crash dumps everytime I try to open Chrome now. It was working fine, then I would get BSOD like I just described, so I tried uninstalling it then reinstalling it, and it worked fine again for about a day, then it happened again. I feel like it may be a virus. I have also been told that it may be a registry error, and that I can edit my registry, but I know next to nothing about computers, so I may need to be walked through this. I have AVG, and I've used that to scan the computer, and I've also scanned with defender, and both programs have only found adware. I don't really think that could do much harm. I'm not sure. Right now it seems like a big mess of problems. I think I should also add that the laptop does not have trackpad software installed, or at least that's what it seems like. The previous owners told me that the trackpad never worked. I don't know if that has anything to do with it. Any advice will help, so please leave as much as possible. Thanks View this thread

When I try to remove usb external HDD, I am often prompted that device is busy. How could I detect process which access to usb external HDD ? View the full article

I recently attempted to contact Yahoo.com to repair an email problem and was directed to Click4Support. They sold me a repair contract including Microsoft Security Essentials license for a three-year term. They showed me a csrss.exe file in my task manager and stated it was a Trojan that was stealing my computer information and shutting down Microsoft security files. They offered technical support to remove the virus, stating my McAfee program would not remove such virus/Trojan. After three hours of remote access to my computer to "fix" my problem, my email is still messed up and I am out over $200.00. Is this service approved by Microsoft or have I been duped? They say they are authorized to work with Microsoft systems and that the free Microsoft Security Essential download is a scam, that Microsoft does not offer the program for free. Any truth to any of this or do I have to cancel my credit card account as they now have that information as well? Thank you. View this thread

I have had the MS security essentials for some time now. Since Yahoo has upgraded their servers to include Australia, I keep getting Yahoo's stupid yieldmanager cookie that hijacks my browser and takes it to some avg isearch engine. Why does MSSE not catch and delete this cookie? I do not want it tracking me. I have blocked it in my tools in my browser, but it comes back. I have to wonder if MS and Yahoo are in cahoots here. This is very frustrating. View this thread

windows system32 dmdskres32.dll I am having this come up evert time I open a program. Does anyone know what this is and how to fix it? View this thread