Tech Help and Discussions

Another case where someone let a scammer in on Oct 3. I found that Supremo, GoToAssis, and GoToOpener were installed. I uninstalled GoToOpener and Go To Assist. There is no entry for Supremo in Programs and Features. It's still showing up in R2 SupremoService; C:\Program Files (x86)\Supremo\SupremoService.exe [2101832 2017-10-03] (Nanosystems S.r.l.) These are still showing up in the FRST scan: 2017-10-03 15:31 - 2017-10-03 15:31 - 000007605 _____ C:\Users\Joe\AppData\Local\Resmon.ResmonCfg 2017-10-03 15:22 - 2017-10-03 15:22 - 000064024 _____ C:\Users\Joe\AppData\Local\GDIPFONTCACHEV1.DAT 2017-10-03 15:11 - 2017-10-06 09:50 - 000000000 ____D C:\Program File…

I am wondering if anyone can offer any advice / recommendations re NAS backup systems? I have an ever-expanding collection of videos, currently standing at about 3TB (and I want backups of everything too) and I am having to back up between USB connected external hard drives. I am looking at something along the lines of a 4-bay NAS system which will allow hot-swapping of drives, and don’t need anything in the way of encryption or RAID setups. So nothing fancy – just an expandable home networked file system, I guess…. Trouble is, I don’t really understand the blurb and am spoilt for choice – Google it, or look on Amazon, and I am presented with a thousand options and …

A new tool analyses the ransom note and the encrypted file in order to offer the appropriate decryption tool - if it exists. The success of ransomware means the number cyber criminals are looking to cash in on the file-encrypting malware appears to be ever increasing, whether they build it themselves or buy it from distributors in underground online marketplaces. With new ransomware variants appearing all the time - recent new discoveries include PrincessLocker and Defray - and malicious developers continually updating tried and tested ransomware families such as Locky, it can be difficult for the average user to understand what they've been infected with should…

The Retefe banking trojan is now using the EternalBlue exploit that helped spread WannaCry to make attacks more effective. A trojan banking malware campaign has returned and now it's leveraging EternalBlue -- the leaked NSA surveillence exploit -- to target Swiss financial institutions. Developed by the NSA but revealed to the world by a hacking group, the EternalBlue Windows security flaw exploits a version of Windows' Server Message Block (SMB) networking protocol to spread itself across an infected network using worm-like capabilities. It was by using the EternalBlue exploit that May's WannaCry ransomware attack was able to spread so quickly. The tool …

I'm working on an HP Mini. It's here just for a checkup. Last week it seemed good. Nothing needed. I put it aside while. Now it won't boot properly. When you turn it on, it gets to the screen giving you the option to choose F9 to change boot device order or F10 to get to the BIOS. Then the BIOS screen shows briefly as expected. Then it goes back to the F9 / F10 screen and stays there. Pressing F9 or F10 does nothing. I've pulled the hard drive - same issue. I'd expect it to say that no boot device was available. I swapped out RAM. Removed AC and battery power. Pulled the BIOS battery. Problem persisted. While the hard drive was out, I ran chkdsk on it - no errors…

In reference to the ccleaner adware hack problem.....Is it ok to install the "new" 5.35.6210 64 bit version or should I wait?

Could CPU usage replace adverts in the future? The Pirate Bay is experimenting with cryptocurrency mining as an alternative way to raise revenue rather than rely on advertisements. If you visit a certain breed of webpage in the quest for material such as pornography or gambling, you are often inundated with irritating clusters of ads howling for your attention. Some of these pages may also contain malvertising, in which visitors are led on to fraudulent websites, to download malicious files, or are faced with their browsers being blocked until they agree to download nuisance or frankly dangerous software packages. While certain kinds of targeted ads can be…

The app was compromised for almost a month Piriform, the company that makes the popular CCleaner application, just announced that their application was hijacked and used to gather information about its users and send it to an unknown party. Hackers usually prefer to penetrate insufficiently secured servers and get the data they want in that manner, but that usually means that webmasters and programmers were not doing their job. Compromising the code for an application to gather information about user’s devices before that app is distributed is on a different level. Piriform hasn’t said anything about how their systems were penetrated or how the executable w…

Following Google’s lead earlier this year, Bing has added fact checking tags to search results. A fact check label might now appear below results from Snopes, PolitFact, and other fact checking organizations, making it much easier to see their ruling on any given claim. Rather than having to click into the link, the site’s verdict — true, false, or somewhere in between — will now be pulled out into the search preview. begun adding its own fact checking tools. Google, meanwhile, began rolling out fact checking tags to its news sections late last year, before bringing them to search in April. Source: The Verge

Hi, My system is Windows 7 Home Premium SP1 32bit. I have noted an error reported by the Windows Event Viewer that appears to relate to the .Net Framework v.4. This problem seems only to be associated with attempts to install Trusteer Rapport after having had to uninstall it for technical reasons. I have posted about Rapport in this forum before so need to state now that I am not really interested in having it on my system (my bank pushes customers to use it but they have given me assurances that I will not be disadvantaged by not using it). The reason I attempted to start the installation process was to try to discover what was causing the Rapport installer to…

Got a call from someone asking that I set up his new computer. It's a Wow computer. They run Linux. https://www.mywowcomputer.com Guy is a senior citizen. Wife recently deceased. He doesn't really know what he's going to do with machine. Well, he may use it to check out some travel sites. He's not expecting to do any printing. I know other users who just use a tablet and have no need to print. My thought is that he'd be better off with a tablet or a Windows laptop. Geez, that Wow computer cost $1,000 USD. He has a 30-day return policy. What you all say?

My account emailed me this morning with this attachment. It's apparently the latest IRS scam being perpetrated by an email attachment that you are asked to download. The download contains Ransomware. IRS FBI Themed Ransomware Scam.pdf IRS FBI Themed Ransomware Scam.pdf IRS FBI Themed Ransomware Scam (2).pdf

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Hey Pete, I got a pc running win10 that had erractic and freezing problems and can use some help please? I did the usual with Mbam, SAS, ADW, JRT and TCF and worked fine for a day then back to normal. Please see attached files for 2nd run of all utilities used. Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 8/20/17 Scan Time: 2:57 PM Log File: mbam.txt Administrator: Yes -Software Information- Version: 3.1.2.1733 Components Version: 1.0.160 Update Package Version: 1.0.2625 License: Trial -System Information- OS: Windows 10 (Build 15063.540) CPU: x64 File System: NTFS User: GLENNANDVAUGHN\glennvaughn -Scan Summary- Scan Type: Threat…

Hi, This morning, when I booted my Windows 7 desktop, the Event Viewer reported many errors relating to the Search service and Esent. Searching the Microsoft Community forum, I found a post relating to a similar problem posted back in 2011. Although there were suggestions to run scannow and edit registry settings, the person who started the thread found are far simpler solution. He discovered that an update of CCleaner had caused the problem when it changed the setting for 'MS Search' under 'Applications' > 'Windows' and checked the tickbox. It seems CCleaner has done it again - I updated CCleaner yesterday so I checked 'Applications' > 'Windows'>'MS …

I just installed Windows 10 on a fresh hard drive. It's in a Dell Inspiron 2320 All-In-One computer. I noticed there are two display adapters: NVIDIA GeForce GT 525M Intel ® HD Graphics I'm assuming the Intel adapter came with the Intel i5 chipset and that the other adapter was installed because maybe this machine has a NVIDIA GPU. If that is true, how does one know which adapter is in use? If that isn't true, why are there two adapters?

1. Does MS or Adobe automatically uninstall/download updates? 2. Am I required to uninstall the old adobe acrobat reader dc before installing the update? 3. Am I required to download Adobe Reader in firefox & internet explorer browsers?

Hi, Rapport tends to get a lot of Flak on the internet. Until this year, I've put up with odd problems as I didn't experience the extreme problems others were reporting. I had installed Rapport on the strong recommendation of my bank which implied, that without it, they may not be able to provide as much help should my personal data be compromised as they may otherwise be able to do. So, although not coercion, there was certainly some gentle pressure to install Rapport with screen nags appearing when logging on to my account if Rapport was not installed. My preferred browser is Firefox, I do not like Chrome and Internet Explorer 11 (my system is Windows 7 so Edge…

Using Firefox or IE, is there a simple means of typing/filling out forms that are in a pdf format? Example: Doctor's forms.

In a bid to 'secure the whole world', the Russian security firm is offering up free anti-virus protection globally. Kaspersky Lab has announced that it will be offering free anti-virus protection for everyone by rolling out the base version of its software globally at no charge. In a blog post authored by the security firm's chief, Eugene Kaspersky explains that an increase in the number of installations of Kaspersky Free is expected to positively affect the quality of protection of all users, since the "big-data-bases will have more numbers to work with to better hone the machine learning". The free version contains the bare essentials, Kaspersky said, which…

I am concerned about this entry in the FRST log. GroupPolicy: Restriction There are also orphan and no file entries that probably should be addressed. I included an ESET on-line scan log which I ran last. The computer is running well. Just checking it. The only problem I'm having is that I keep getting the message that the MS account needs to be fixed. I logged into the account via a web browser and I'm still getting this warning. I'll be working on that in the meantime. Thank you for your help. FRST.txt Addition.txt MBAM report.txt ESET log.txt FRST.txt Addition.txt MBAM report.txt ESET log.txt AdwCleaner[C0].txt

Avast, today's largest vendor of security software, has acquired Piriform, a UK-based company that is behind many successful desktop and mobile apps, such as CCleaner, Recuva, Speccy, and Defraggler. The acquisition was announced today in a press release and on the blogs of both companies, but no financial details are currently available. Piriform is a privately held company based in London, UK, founded back in 2004. The company's claim to fame is its CCleaner application, a very popular OS optimization utility with versions for Windows, Mac, and Android. According to Piriform, CCleaner has over 130 million users on desktop and over 15 million users on mobile. …

Hey Pete [and everyone else], I sometimes do remote support for a company, just an hour here and there whenever needed. They had 80 pc's which require maintenance every now and then so I go through each pc to like update their Kaspersky license e.t.c. Sometimes after doing a session of maintenance I notice my pc starts acting erratically and I immediately do scans and sometimes I find some stuff but not sure if it came from doing the remote work. Is there anything I can do to prevent anything from affecting my work pc please?