Microsoft Support & Discussions

Join Rene and Peter for all the week's Apple news including the Heartbleed exploit and that wacky 2014 Apple product projection map that's making the rounds. How truthy is it? Want to be part of the show? Join us live right here at 1pm PT, 4pm ET, 9pm BST Email us at podcast@imore.com Tweet us @imore with hashtag #askimore Continue reading...

Apple's iWork suite consisting of Pages, Keynote, and Numbers can store your documents up in iCloud and push them back down again to all your devices, iPhone, iPad, and Mac. However, sometimes when you try to open those files again, you get the dreaded "The operation couldn't be completed [LibrarianErrorDomain error 1 - Unable to initiate item download.)" or similar error. What it means is that the iCloud file has gotten lost in limbo. Luckily, what it doesn't mean is that your iWork file is lost forever. There's an easy fix! How to force iWork to re-sync a document from iCloud If you aren't able to open a file or document in Pages, Keynote, or Numbers that's …

Critics against "flattening" OS X say it takes iOSification a step too far. But does it? There's been some talk about OS X 10.10 code-named "Syrah," getting a "flatter" look. System icons would edge more towards how they look in iOS 7, losing some of their three-dimensional quality, and certain interface elements like buttons and window interfaces might be reworked. That raises the hackles of some long-time Mac users who fear what they see as an inexorable unification of OS X and iOS; one that began almost as soon as iOS became the operating system for Apple's dominant product lines. I don't think iOS and OS X are headed for a singularity any time soon. But I wou…

From Flash support to Google sync, to powerful social sharing features, these are the best web browser apps for iPhone! Looking for the best iPhone apps to take your web browsing in a new direction? Perhaps you don't use Safari on your desktop and want to sync with Google instead? Maybe you want a way to play Flash videos like it's 2007, or an easier to way to share more things with more people? No matter what the reason, the App Store is full of browser apps. But which one is the very best? Google Chrome Chrome can't use Google's Blink HTML engine or V9 JavaScript engine on iOS, but it can still sync all your Chrome bookmarks, all your Chrome preferences, …

Ken Ferry talks to Guy and Rene about his time at Apple working on Cocoa, Auto Layout, and Passbook, and his new app, Understudy, which seeks to bring mentored learning into the iPad age. type="audio/mpeg"> Subscribe in iTunes Subscribe in RSS Download directly Follow on Twitter Show notes Auto Layout Passbook Understudy Guests Ken Ferry Hosts Guy English of Kicking Bear Rene Ritchie of Mobile Nations Feedback Yell at us on Twitter or leave a comment below. Continue reading...

In control panel, I would like to know on how to enable the windows auto update at 7 am using batch file. Can following command perform this setting? WUAUCLT Does anyone have any suggestions? Thanks in advance for any suggestions :> Continue reading...

To be absolutely clear, If for some reason I was to reinstall Windows XP after April 8, would updates prior to April 8 still be available. I fear the answer is 'NO'. Continue reading...

I'm running Windows XP Pro SPS-3 on a Dell computer whose age I can't precisely remember. When I try to run the Windows 8 Upgrade Assistant, I get an error message saying that it's not a valid Win 32 application, and it just won't run. I haven't been able to find any articles or posts by other people with this problem, so I'm at a loss as to how I can find out whether my computer can run Windows 8. Any suggestions or thoughts? My computer has a 2GHz coprocessor and 3 GB of RAM, among other things, so it appears I should be able to make the switch. But, how do I go about determining that if I can't run the Upgrade Assistant? I've even tried Googling this question…

Hi, I am hoping someone could help me with a potential upgrade from WinXP to Win8.1. I have run the Windows 8 Upgrade Assistant and it virtually instantly tells me that "This Platform is not Supported", and gives no clues about any problems. I have checked the system requirements and my PC seems to meet the minimum requirements, so I would be grateful for any advice that can be offered to resolve this. My system components are: - AMD Athlon 64 X2 6000+ - 4Gb RAM - Plenty of HDD space (2TB, 0+1 RAID) - 1TB useable HDD space. System drive (C:) is on separate 30GB partition. - GeForce 7950GT graphics card - just installed latest NVIDIA drivers (I think!)…

Why does windows XP launch multiple sessions of explorer.exe? I have seen 12 sessions of explorer.exe running at the same time and using up most of the memory. There have been times where the computer is not responsive such that I had to power down and restart. To prevent this from happening, I monitor the Task Manager and end one or more explorer.exe processes. What is using explorer.exe? How can I determine which programs may have launched a explorer.exe session? Microsoft Essential did find a virus: DOS/Rovnix.T and Win32/Rovinxgem!B and cleaned them. I also load a trial version of AVG which found some other issues and cleaned them. However, the multiple s…

Today we published the April 2013 Security Bulletin Webcast Questions & Answers page. We answered 13 questions in total, with the majority focusing on the update for Internet Explorer (MS14-018) and the Windows 8.1 Update (KB2919355). Two questions that were not answered on air have been included on the Q&A page.

this code (0xc101a7d1) keeps showing up on my xbox one when trying to watch tv shows like black sails is there a way to fix it on my end or do I have to just sit back and wait Continue reading...

Windows 8.1 auto updated IE 11. This is not compatible with the college where I teach. I can't log into my courses now. I've contacted the help desk at the school, they cannot find a solution for me. This tablet cannot download chrome or firefox, so I'm stuck with a tablet that I can't use now. Continue reading...

Ok so my other computer is a Samsung with windows 8, my dad was using it and he made a virus, i learned this virus is called the Watchdog virus, it's a hoax pop-up, "virus protection" scanner and stuff...anyways it doesn't allow you to access any icons, except the trash bin and every document, you can see everything( i even identified the virus) but i cannot delete or open anything, i STILL have internet access, i have now tried to restart windows for troubleshooting...THE ONLY THING I GET IS: continue to window, use a device, and shutdown. OK sooo i have all these websites on my other computer telling me how to get rid of this, but all of them require me to get on a brow…

I have a Surface Pro running 8.1 update 1. I have a wide range of Windows 8 apps that are not launching (Flipboard, Facebook, OneNote, etc). Many apps still work (mail, Internet Explorer, Kindle). For the apps that don't work, live tiles are updating and toast Notifications are firing off. I've tried: - Restarting my Surface - Running WSReset - Restarting Windows Store Service - Uninstall and reinstall app - Change UAC Settings Any other suggestions? I don't want to reset... Thanks, Manu Continue reading...

received e mail with cid. BIB ....... but the photo does not appear Any ideas thank you E G Continue reading...

I have been trying for months to upgrade to windows 8.1 on my ASUS i7 computer but It constantly fails. I have done all of the suggested steps shown on several of your forums to resolve the issue to no avail. I upgraded to windows 8 PRO with media center from windows 7 as soon as it was available. Now even though the upgrade to Windows 8.1 is shown in the store, it fails and will not install. My windows update list has been wiped and I am stuck with the system constantly trying to apply update KB2802618. I am unable to reset my windows (it constantly says there is a problem with the windows folder). When I try to reinstall windows 8 It fails at 90%. Many others ar…

How to reconnect external hard drive with is now listed as disconnected. I've never disconnected it and it is plugged in and connected to my computer Continue reading...

In Manage add-ons under Toolbars and Extensions,where it says show their is a listing that says Downloaded Controls.What is it? When I click on it nothing happens. Continue reading...

I recently used the UNINSTALL feature of MS Windows 7 in the Control Panel, "Programs and Features" section, to uninstall a program that was installed by my computer manufacturer 'DELL'. This program was something like a multi-media "ribbon with 5-7 large buttons that I could chose to work with audio, photos, pictures, etc. In spite of my examining all of the "start-up" applications, I could not stop this ribbon from appearing when I booted my system. I could close it after I booted up, but I grew annoyed at doing this so I deleted it. What I did not know was that my Accu-Weather app was associated or linked to it, so that now, I have no desktop weather monitor. I …

I have a 3TB USB drive with a single, simple, primary partition spanning the whole disk. I want to shrink and create a second partition. I defragmented the drive and tried to Shrink Volume in Disk Management. The wizard reported 1.2TB available to shrink. I tried to shrink by just 700GB. No matter what shrink size I select it churns for an hour or two and finally reports: There is not enough space available on the disk(s) to complete this operation. How can I get this to work? Continue reading...

Why would I get 2 different processing speeds showing on my computer? If I go to the Properties on My Computer, it shows 1.79GHz, but if I go to the System info in the Control Panel, it shows 777MHz. The reason this is important is because we are considering upgrading our XP computers to Windows 7, but min. requirement is 1 GHz. If I only have 777 MHz, then, presumably, Windows 7 won't run. Any help would be appreciated! Continue reading...

Hello I keep getting this blue screen error, I've tried afew things like updating Graphic drives and windows drives. scanned for malware and virus's. Not sure what else I can do. any help would be great! Here's the error i get in Event viewer: Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 10/04/2014 18:52:44 Event ID: 41 Task Category: (63) Level: Critical Keywords: (2) User: SYSTEM Computer: MaxLogan-PC Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Event X…

The directions for turning Windows Defender on do not work. Says I should click on the settings tab. There are no tabs. When I click on the Windows Defender App, I get a window that says "This app has been turned off & isn't monitoring your computer. If you're using another app for malicious or unwanted software, use Action Center to check that apps status". I checked Action Center and there is nothing there about ANY security program or app. I tried to download Microsoft Security Essentials but it would not allow because it told me that Windows Defender was already protecting my computer. But Windows Defender is turned off and I can't turn it on. So I guess my comp…

THIS WINDOW IS LIKE A VIRUS TO MY NEW L.T IT WONT STOP POPPING UP AND KICKING ME OFF OF EVERYTHING I AM DOING ALSO AM UNABLE TO USE IT AT ALL IT KEEPS FLASHING BACK TO THE MAIN START SCREEN HELP PLEASE I CALLED MICROSOFT BECAUSE IT IS THEIR PROGRAM THEY TOLD ME TO CALL MANUFACTURER AFTER BEING ON HOLD AND TRANSFERRED 3 TIMES. THEY FINALLY SAID CALL MANUFACTURING IT WAS THEIR FAULT AND CALLED NORTON THEY SAID CALL MICROSOFT UGH#!&*HELP PLEASE I GOT THIS LT LAST CHRISTMAS Continue reading...