Microsoft Support & Discussions

Today we published the June 2014 Security Bulletin webcast questions and answers page along with the webcast replay. We answered six questions on air, with the majority focusing on the updates for TCP and Internet Explorer. The transcript also includes a question we did not have time to answer on the air.

One specific program won't print: due to indicated Spooler subserv app problem. What to do? Prints OK from MSWord, but the Memorex CD Label program stalls at that point. Everyone else seems happy. I tried reloading the Label program: no soap. I tried reinstalling the printer: no improvement. The pop-up says something like "Spooler subserv app not working, or missing..." Continue reading...

until very recently I could do so without any problem, just recently each time I attempt to send an email with a scanned document attached the response I get is 'A problem occurred while trying to open this message. A problem has occurred please try again. Continue reading...

After downloading "Service Pack 2 for Microsoft Office 2010 (KB2687455)", get error code 0x800B0003 when trying to install. Anyone know how to solve this problem? Does anyone know how to try to reinstall the update on Windows XP? I am used to Vista but using an XP at the moment. Continue reading...

Error Code 0xc0000001 on Asus Vivo Tab Rt with Windows RT wont boot Hi guys, I hope you can help, I bought an Asus Vivo Tab RT with windows RT 13 months ago, I only used it for the first two weeks after I bought it and then went travelling. I returned to find it wont boot and goes to a blue screen with error 0xc0000001 After multiple tries the operating system on your PC failed to start, so it needs to be repaired. It is now one month out of warranty and ASUS are refusing to provide support for me, I have used the recovery media to reset the tablet but still it boots to this message. I'm not sure what else I can do, I'm totally stuck. Can anyone offer so…

I have an hp deskjet 895cxi printer and I dont have the drivers. I tried to download the drivers online to install to my computer using windows 8 but i could not. Please I need help Continue reading...

I installed the latest drivers for my motherboard, but every time I turn on the system i have to go to " Device Manager" and have to scan for hardware changes to make my internet connection work. "82579LM Gigabit Network Driver" changes to "82579V Gigabit Network Driver" only after i scan for hardware changes.And another thing is that the internet would be connected and the torrents are downloading correctly whereas the browsers don't work. Does the driver has anything to do with it? and how to keep the network driver changed without having to scan every time? Continue reading...

I was trying to reset my Acer Aspire V5 when I accidentally cancelled the reset process, and now all my laptop says when it starts is just "Preparing Automatic Repair," and then it goes black, and then it says "Diagnosing your PC." Important Details: -Can't access desktop, boot menu, or anything at all -F11 trick doesn't work -Laptop has no disc drive. If any of you could help me, that'd be great. Continue reading...

I'm getting a problem on my PC, with the system keeps saying that there is a Driver_Power_State_Failure every time it happens. How do I fix it? Help please. Thanks. -Chris Continue reading...

Please help me how to solve this problem i have at the moment.... i try and find all the solution i can, but i find is just don't work for me :( Please Help! Original title: HELP! MY WINDOW 8 (PRE-INSTALL) ONLY SHOW BLACK SCREEN AND CURSOR HOW TO FIX?? HELP! Continue reading...

Hello, I'm hoping someone smart can help me identify what is wrong with my Windows Explorer. My entire IT dept can not figure it out. When I'm browsing for files in any folder of Windows Explorer, my icons for programs will turn all white. I can still identify the program each icon is from if I show details, but visually it is very annoying and slowing down my work. I reboot my computer and the icons come back in full color briefly, but as soon as I open any program file, they turn white instantly. Very bizarre. Please help. Picture shown here: I have tried to delete the cache. (Microsoft suggestion) I have gone to "run" and typed regedit, then went to …

I think I have inadvertently uninstalled something that I need on my computer. Any time I receive an e-mail with an attachment or one asking me to open wimp or you tube or any advertisement I cannot open them. I have taken my computer back about 4 days, but still the problem persists. Any help would be very welcome as I am finding it very frustrating to say the least as I cannot view anything that is sent to me. Hope you can help. Continue reading...

Yesterday (6/11/14) I installed the Windows update for Windows 7 and the wireless driver installation failed. I completed a system restore prior to the update and the wireless card is still unable to connect to the internet or find any networks. I used a different computer and the wireless system is working properly. Can anyone help? Thanks Continue reading...

Hello, I have a network folder marked to be offline available. This worked for two years now without bigger problems. Unfortunately, since two days one file (.pst) is not accessible any more. When switching to offline mode, the file has a size of 2.540 MB, but is marked with a cross, pale and one can't change, open, copy or delete it. When switching to online mode, the file has 0 KB but is no longer marked with a cross or pale. However, it is also not possible to do anything with the file. In the synchronization center, I get no alerts about problems or conflicts. Last time I used the file, it was smaller for a few MB. According to sync center, there are still …

The last three times Windows Update has taken my laptop offline. Usually I have to restore before I am able to reconnect with the Internet. This time restoring does not get me back online. Yes, I have checked my Internet and all connections. Also with this update I now get a window saying that my mouse and keyboard are not working correctly aand to uninstall and reinstall to uninstall I have a window that says cannot uninstall at this time Anyone have any ideas how to correct these issues ? Continue reading...

Anybody here know what SpSetup.exe really is? Searching the net doesn't really help a lot. Is this the reason why my browsing is getting really slow? Sometimes even losing connection. I'm using Windows 8.1. Thanks! Continue reading...

I wanted to download netcat to setup a backdoor into my second computer, just to see if it works and if I can do it. However, upon downloading and running the program, my antivirus (Norton 360) stopped working, I cannot access the C drive, regedit and msconfig wont open, and it says I have a windows update (which I dont tryst, since it appeared when everything else happened). I have searched in Program files (both) and programdata, but can't find anything! I have malwarebutes too, but that says 'definitons need to be updated', then cant connect to the server. Please help me! Continue reading...

Hello there! I've been having a bit of an issue for a while now, and am now trying to seek out answers, if anyone can help at all. The 'malware' that seems to be on my laptop's only 'sign' or evidence that it is there at all, is that the moment you connect to the internet it starts using up a massive amount of bytes or downloads. Since we don't have unlimited internet, I've always been quite overcautious of how much I use, which on an average day doesn't usually meet 1 Megabyte, but now it'll use over 100 megabytes with ease, which has now costed money from over-charges on the internet bill..but that doesn't matter too much. It only seems to have happened on…

This is a program I added on through Firefox that will send a computer generated email address, instead of my own. When I was on a site where I play games, it took over my sign-in name and generated one on its own. My sign in name was not my email, so I could not get into the site until I deleted it. I removed it from the Add-on, and the plug in. t when I look at my account on my ISP page it list my page with a masked email. I called and they changed teh listing to my email address. However when I changed information, I got a call saying your email (masked) has been changed. Since it is a program there is nothing in the control panel. I ran windows defender …

Hi, I realize Windows comes with Microsoft Security Essentials, but my computer has been acting up and I'd like to get a deeper scan if possible, without compromising MSE. I'd like to try something else out, even if it's a one-time deal. I'm having a few problems with my computer (lost IE, which has been addressed numerous times in another forum - still no resolve and I don't want to do a restore, too many apps to reload. I'm losing volume randomly on videos embedded in emails or on Youtube, and my keystrokes are registering fast, slow, delayed, etc., randomly, especially in my gmail account. Also, scrolling is stilted at times). I've already tried eliminating apps t…

I have a 4TB Seagate drive that I use as a second drive for Time Machine backup plus using it to archive additional large files. Since it is a secondary backup drive (primary backup is Time Capsule) I connect it to my MacBook Pro running OS 10.9.3 about once a week for an update, but otherwise keep it in a safe place. This last time it connected the volume name had changed to its original default and appears empty. I suspect all the files are still there (over 3TB). How can I recover them? Thanks, Ed Continue reading...

HIYA. im currently taking a intro to Linux class. having trouble with a command. hopefully you guys can help im a copy a file to a different directory while being in a different directory and using only the relative path. example file name"omg.txt" i be currently in home/files/work the file is in home/files/work/union omg.txt i want to copy it to home/files/school/notes how do i move it ina single command and it be relative p.s. not sure if this even the right place XD Continue reading...

Greetings, i have a form where im checking what values were chose from a dropdown menu. At the moment if echo'ing back the values to the page, although id like to add a url in there. Suggestions please. PHP Code: <? if (!isset($_POST["menu"]) and ($_POST["date"])){ echo "[please select appliance and date...]"; }else{ echo $_POST["menu"]."<br>"; echo $_POST["date"]; // go to a url: http:// $_POST["menu"].$_POST["date"].html } ?> Continue reading...

I have installed AVG antivirus from a downloaded .deb file, using Gdebi package installer. The idea was to protect outgoing emails so as to prevent infecting my associates using Windows. I have tried many methods found online including that on AVGś own site. It did not remove AVG at all. Is there a way to do it all manually? My system is ZorinOS 7 which is built upon Ubuntu. Continue reading...

Greetings, how can i capture the choice that a user has selected from my drop down menu: PHP Code: <form name="jumpp"> <select name="menu"> <option selected disabled hidden value=''></option>" <option value="NewYork">New York</option> <option value="London">London</option> </select> </form> i tried the following with no luck. PHP Code: Welcome <?php echo $_POST["menu"]; ?> thanks Continue reading...