Microsoft Support & Discussions

So two days ago I asked someone to clean & re-paste my laptop and I thought while they're at it might as well asked them to clean install my Windows, in my mind they'll re-install the one that came with the laptop.Then fast forward to the day where they're finished with it I didn't check the Windows version and later when there's a bunch of Windows updates I opened the Windows Update then I saw they replaced my Windows 11 Home edition with the OEM version of Windows 11 Pro which I don't like using that kind of Windows version.So I wonder if there's a way for me to revert my Windows back toRead More...

Hello experts, I cannot download language pack, tried multiple times already. For months, it still didn't work for me. At around 70 percent of basic input being downloaded, it would just stop downloading, pop up with 0x80D03805. May I ask how can I fix this issue? Thank you very much.Read More...

I have a Samsung Galaxy phone (an Android), and I use the native Camera and Gallery app to take and save photos. I had over 1000 such photos from May 2024 through today on the computer. Every few months I back them up onto my PC, then delete them from my phone (to save space). Today, I did what I always do and "cut" and "paste" the photos as a group over to my PC folder while the Android is plugged into the PC. However, apparently I accidentally copied them into the recycling bin, which auto-deletes them instead. I later recreated this with a single test file, and this is the warning message tRead More...

Hello I’m trying to find a fix for this any game I play the mouse cursor appears mid game making a noise and stoping from playing until I click again sometime it locks me out Read More...

I downloaded grounded and sea of thieves and on both games the instant that i connect to the sever after hitting start game on sea of thieves and grounded all audio gets removed idk id the service is requesting too much from my audio device but i don't have this problem on any other games even games that have VoIP and severs to connect to for their service.Read More...

Hello. I recently have had a problem with my Windows 11 Desktop computer where the ethernet connection is stuck on “Identifying” which i assume is preventing my connection to the internet.I am connected to the internet through a Realtek plug-in ethernet adapter which allows me to connect to my routers Ethernet remotely through a socket and through the adapter.I recently left for roughly a week for a vacation, leaving a perfectly working and ethernet-connected desktop behind, but when I returned I unfortunately faced this issue. I have looked online and no fix has worked for me. Any help is appRead More...

bsod unexpected store exception. A BSOD appears with the cause unexpected store exception. I checked the system files with the command sfc /scannow, it did not help me, and even if it did help, then it stopped helping. Minidup files dont saves in folder "Windows".Read More...

Please help me to login Read More...

Since yesterday, my pc becomes a black screen after I login. My mouse works while in the black screen and I can press Ctrl + Shift + Esc to open task manager. When i press Ctrl + Alt + Del, a menu shows up. The menu has Lock, Switch user, Sign out, and Task Manager. There is also the power off button with Sleep, Shut down, and Restart.I've tried rebooting it multiple times.Running explorer.exe via task manager.I've enabled safe mode via Startup Settings.Safe Mode won't open.I waited for two hours and it is still a black screen.I was able to fix it yesterday by starting up the pc while holding Read More...

I can’t get pass the bitlocker recovery screen and been stuck on it for awhile now. I’ve done everything there is and i even known my recovery key. Even entering the key I can’t leave the screen. I’ve done countless tutorials on trying to get pass it and none of them worked.Before all of this I was going through my files and I accidentally got myself here.Read More...

i cant use facial regconition or fingerprint anymoreRead More...

Over the past few months, I've been having BSOD of many errors. My game crashes a lot and BSOD occurs every now and then.Every time when I'm trying to play video games like GTAV, the game crashes like within every 5 minutes and BSOD pops out occasionally. Sometimes, the BSOD happened even when I'm watching Youtube. Please tell me what should I do to fix this problem!!These are the BSOD I've faced so far:IRQL_LESS_OR_EQUALSYSTEM_SERVICE_EXCEPTIONPAGE_FAULT_IN_NONPAGED_AREAHYPERVISOR_ERRORDRIVER_OVERRAN_STACK_BUFFER FLTMGR_SYSSYSTEM_THREAD_EXCEPTION_NOT HANDLEDATTEMPTED_EXECUTE_OF NONEXECUTE_MEMRead More...

Recently, I have been playing games to pass the time or just working on models, but after a few minutes, I'd say 20-40 minutes of being at it, the screen dims to a black for a few seconds, is black for around 2-5 seconds, then the screen is back, except my programs have been shut down. I cannot explain when this began happening, but it began around a week ago and has happened atleast once per day. I don't know how to fix it, hoping for help from some of you.Read More...

Hi, my computer did the update to the latest windows, once it finished I would get a pop up saying a driver could not be loaded. Tried to fix it, updated everything I could possibly update, nothing worked. A friend told me to run DirectX End-User Runtimes, which fixed the issue for the driver pop up. But now I cannot play games from steam, my whole computer freezes up. So I repaired my drivers, repaired the windows update etc. still can’t play my games and now the resolution changes on its own. Read More...

How do I remove my child's it admin please because he's restricted Read More...

My HP Pavilion x360 laptop suddenly stops connecting to the WIFI, it can detect WIFI networks but always says CAN'T CONNECT TO THIS NETWORK even with the right password. Every time I select the network and input the right password, it keeps forgetting the password again and I keep entering it every time I try to connect. I tried using a portable wifi hotspot from my iphone, it's still not working even if it's near the router. Other devices can connect to my usual WIFIs but only my laptop can't. Please help. :((((The last time I tried connecting to the Wi-Fi, I kept restarting my laptop, and thRead More...

Hi,So I was trying to change the UI for my login screen on my Windows 11 and ended up "deleting" the UI file for the login screen(I put quotation marks since I only renamed it to a .bak file), and when I tried restarting my PC, I got an error screen saying the UI file was missing, and I want to know how I can log back on if that is possible. Read More...

Hi,So I was trying to change the UI for my login screen on my Windows 11 and ended up deleting the UI file for the login screen, and I want to know how I can log back on, if that is possible.Read More...

And the error in event view says its secure boot failure but enable in bios.Read More...

Hello, I have been playing (mainly) satisfactory and the game keeps freezing/stuttering when I alt tab multiple times quickly and sometimes while the game is autosaving.I had chrome open on my second monitor with youtube playing.I just got BSOD saying "critical_process_died"I did /sfc scannnow in command prompt and received "windows resource protection found corrupt files and successfully repaired them"I am not sure what issue it could be it all seems completely random when it crashes, I have c-states disabled in my BIOS because I was told to try that.I have included an event viewer log and miRead More...

So i bought a new pair of headphones, the ATH-M50-xBT2, and none of the aux ports on my computer work when having the headset plugged in. The Bluetooth also doesn't work but I'm not worried about that. I have tried going to control panel > sound > recording > HyperX Quadcast > properties > Listen > and then uncheck "listen to this device" but i can still hear myself when it is unchecked. Read More...

I am attempting to assist someone in installing windows 11 onto a brand new hard drive which has been placed in an existing computer. This computer suffered a hard drive failure on the drive the OS was installed on. We have confirmed that no other components have been damaged. The only new component that has been added is a 1TB Samsung internal SSD, which is the drive we intend to install Windows 11 on. When we try to install Windows 11 from the provided flash drive, it claims the device does not meet minimum system requirements. This is not only false, but impossible, as this exact machine haRead More...

Every time I try it stays at 100% download for hours and never restarts, if I try to reset it through advanced options it asks me for a recovery key and if I put the recovery key and click on next the screen stays blue and does not show any option. I don't know what to do now. Read More...

i got a new monitor and now my audio isnt working on my computer and the realtek audio is not in my drivers list i have already tried installing all drivers again but it say they where succsesfully installed on ) devices. i dont know what to do and this problem is getting to me since i need my microphone for school rrelated things and the only way that i can have audio is if i plug the headphones directly to the monitor but then i cant use my microphone and i have tried getting a third party mic and it just wont show a microphone input on my computer i am lost.Read More...

Hello All,I recently I got BSOD with stopcode: BstkVMMR0.r0 on Win11 It has happened 5 times and I don't know what's causing it. Not sure if it due to Windows 11 Version 24H2 (KB5046740) update failure with 0x800f081fRead More...