Microsoft Support & Discussions

my WIFI speed (on googles WIFI speed test) is 292.0 download and 63.7 upload speed on my phone . and my WIFI speed on my pc is 1.23 and 2.80. does anyone know why this is ? I am trying to update a game right now and its going anywhere from 0 and completely stopping or to around 150kbs. at this rate it would take 59 hours to update my game Read More...

移动硬盘使用Bitlocker加密，之前都是输入密码解锁，今天确突然让我输入48位秘钥，秘钥已经找不到了，应该怎么解锁移动硬盘（硬盘内数据需要保留）？Read More...

The mouse works but not any keyboards, I’ve tried multiple keyboards and none work, only volume buttons and similar. Please help, I’ve reset the cmos battery and factory reset windows! I can provide more details if you need but the motherboard is a B550 MXC pro. Also I’ve noticed that when I boot up the pc a black screen shows the firmware version and says “device not found” in the device manager, it shows up as 5 unknown keyboards and I’m unable to update them, I’ve installed a driver updating software and every time, it rejects the install. I suspect it’s a problem with the driver installatiRead More...

but I am signed in on the xbox app and the windows store, anyone help??I've tried a fix that is already posted on this forums but the error was still thereRead More...

Hi,For some reason my laptop while on sleep mode one day decided to die. The battery fell flat and my laptop could not be turned on. Battery report says that no battery is installed, yet, I am still able to use my laptop if I am on a constant connection to a power supply via the laptop charger. The battery icon disappears from my taskbar after a while. It will say 0% (Plugged in) in the taskbar then disappear, and on the lockscreen it sometimes has the battery icon with the "X" in it.I have tried opening Acer Care Centre to reboot or repair the battery but the option to do so does not exist. IRead More...

Hello, I am believe that i amcurrently on the build 10.0.22635.2771 and i got wifi problems. In the Wifi menu, it says that i am connected to it but there was no internet and my tablet is connected just fine. I tried doing a Network Reset but because i don't have wifi it can't download back the networkk adapters. I also tried clearing the DNS cache and doing a network troubleshoot but none of it worked. I also tried restoring an old system restore point but it would never finish no matter how long i left it on, i also can't leave the Windows Insider Program because i'm not connected to wifi. WRead More...

Hello everyone, my touchpad has all of a sudden stopped working. The laptop that I use is a Dell G15 Ryzen. I have also tried to install synaptic HID compliant touch pad driver. The touchpad's device appeared in device manager, and there was no error message, but the touchpad was not functional. I then restarted after uninstalling every touchpad-related driver. All the drivers were correctly installed and replaced by Microsoft and the touch pad started to work again. After few hours, it suddenly got stuck again and the same procedure I did before now is not working. Is there anyone that cRead More...

when i move mouse fast, i have on cursor blue circle (NOT LOADING circle) circle is lagging and i have no idea how i can turn off circle Read More...

DPC_WATCHDOG_VIOLATIONFor those who experience this error, it occurs occasionally but repeatedly and seemingly at random. The PC then collects information and restarts. The Bug Check code for this bluescreen is 0x00000133.How do I resolve this error?I've been strangely gettting this error recently, and I'd like to troubleshoot it. Is there any way I can find out what's the culprit behind it? If I go to safe booting, Im able to log in and use my computer. If I dont use safe booting, then its a gamble. I've updated my bios and windows. My PC Hard drive health is in good conRead More...

When I try to add a number to my account it will refuse the number and I ended up without code. If I enter other people number, from the same carrier to add to my account, it immediately sends a code. my number is from different country, please advise on how to solve this issue?? Read More...

I used the respondus lock down browser to complete a assignment for class and my computer was stuck on the same tab and so I manually powered my windows 11 hp laptop. After I logged back in, the lock down browser was closed but when I went to turn off my laptop, the sign out options like power, restart and sleep were not there and instead only the "lock" was being displayed. I clicked it and it took me to my sign in screen and from there I was able to click shut down in the options available but even after I restarted, I keep getting the lock option when I want to go to the windows home menu aRead More...

I logged onto my PC today and windows told me I needed to update to Windows 11, initially I clicked install later and then went to the settings and said to not install. After this I kind of forgot about it.. But then an hour or so later while gaming my PC crashes, due to memory error (which has never happened before) and my PC said it was downloading updates and making changes to the PC...Since then everytime I try to start my PC it just infinie reboots. And I mean I cannot even get to windows or BIOS... I reset CMOS once which got me into BIOS but then once trying to get into windows the sameRead More...

Should I switch to Linux to stop this invasive drivers updates? ,pls don't recommended me useless things from sites I tried them all and windows still managing to add to display driver instead of 80mb just 8 mb of driver which ruins completely gaming,it becomes slow as hell ,pls find real solution for me like blocking some DLL which connect to Microsoft bypassing all sort of restrictions?Read More...

Hi everyone. I finally got access to my laptop a few days ago and I got a hard drive on hand but the thing it is empty, and I want to install Windows on it so I can set up the hard drive with a professional on a PC. It would help if you tell me on how to install Windows on a empty hard driveRead More...

When I tried to run my software, it has showed that my computer does not support this particular format. The error is shown belowLabVIEW: (Hex Ob:464) VI is not loadable.In a built application, this error might occur because the VI being loaded was last compiled for a different 05 or with CPU features, such as SSE, that this target does not support. In this case you must rebuild the application for the target 05 and make sure SSE compiler settings in the build specifications match the target platform. This error also might occur if the VI is a polymorphic VI, which cannot be loaded in the LabVRead More...

I'm on my school laptop, and on Roblox, the app's home page, my mouse is able to scroll but not click on anything. Please help.Read More...

I have bought a new Lenovo laptop and set everything up. When I login to my Microsoft account, the Lenovo laptop shows up as one of my devices, but it does not give me a Bitlocker key. My other 2 devices are also on my account and the Bitlocker keys for them are showing, but not my Lenovo. I was not provided with a hardcopy of this when I purchased the device. I would like to access this to record down just in case I need it. Read More...

Good afternoon, I am currently having cpu problems. I reapplied thermal paste to my cpu and also made sure the cpu water cooler is sitting on the cpu correctly. My tempratures keep spiking from 43 to 60-84 degress even when the computer is idle.Read More...

i own a Vivo Book ASUS Laptop E410KA I usually get the bosd when the bottom of it gets hot i opened it expecting for it to be because of dust build up no it seemed perfectly fine I don't know if its hardware or software error how do i get rid of it? Read More...

I bought GTA iv from steam but I am unable to save the game . It opens Rockstar Launcher searches for Windows Live for games and is unable to find the Windows live file . If I ignore this and try to proceed It just won't let me save the game. It asked me to check the device storage . I'm tired of this finding solution for this issue. As of now , I know the windows live for games has been discontinued . Is there any hope I can play my game and save progress peacefully OR Did I just waste my money for nothing??Read More...

I encountered some significant issues while remotely operating my computer using RD Client on an Android device. When enabling the mobile input method, I am able to input text (such as Chinese characters, Japanese characters) to a remote computer using the Android device's own input method, while the input method on the remote computer does not work;However, when disabling the mobile input method (or switching to English keyboard input), numbers and symbols can be entered normally. However, when I select a text box to input letters, the input method on the remote computer cannot be adjusted liRead More...

I am getting a unexpected .dll file in my desktop and whenever I delete that file, it will appear again and again.Read More...

my laptop kept crashing BSOD errors so one of my friends suggested a memory test and these are the results. I have 8 gb laptop ram which I extended to 16gb. Does this mean one of my Ram's is corrupted. If so what should I doRead More...

Hello my name is halie williams I have factory reset my laptop three times and it keeps freezing up and going to a black screen what can I do? and what actions I need to do?Read More...

My WIFI Connection works smoothly before this update. I can't even revert to my old Windows version. Please let me go back to the old version before this update. It's been two weeks since I've been using an ethernet connection. Please fix this!Read More...