Microsoft Support & Discussions

Help. I have been experiencing a BSOD boot loop that is producing this error. c:\windows\system32\logfiles\srt\srttrail.txtI have tried everything to fix this error, including reinstalling windows multiple times, even after these installations the issue has persisted.Any help is appreciated Read More...

My local folders - Desktop, Documents and Pictures - under Home are located in C:\Users\[name]\OneDrive. I'm trying to get rid of OneDrive. from my PC. I have unlinked my PC from my Microsoft account and stopped backups. I also removed the OneDrive app from my PC and restarted my PC. I tried to remove the OneDrive subscription from my Microsoft account, but Microsoft wouldn't allow that action since the OneDrive service has been paid for the next 30 days. I thought I did everything that was necessary to remove OneDrive, but OneDrive still remains in the path for the Desktop, Documents, and PiRead More...

I've had two recent BSODs after running stably for many months. BSOD screen states both are IRQL_NOT_LESS_OR_EQUAL errors with failing file being ntoskrnl.exe. The dump files are seemingly different from each other, however. I'll post the Bugcheck Analysis for the latest dump file below. The Minidump files are not readable. Just full of question marks. If anyone could advise, I'd appreciate it!Most Recent Dump:******************************************************************************* * * * Read More...

I've been experiencing an issue where my computer crashes, especially while I'm playing games or in the middle of other tasks. The screen freezes, and the system crashes, then reboots on its own. After rebooting, it eventually shows a "Critical Process Error." This cycle repeats over and over until I go into the recovery mode, open the Command Prompt, and run the command sfc /scannow. That temporarily resolves the issue and lets me log in and use my computer normally, but the problem keeps coming back.This has happened before, and the only solution at that time was a clean installation of WindRead More...

It keeps looping that, and I am using a Microsoft account. I have another non Microsoft account on this pc, but when I login, there is no internet, no Taskbar, and when I try to troubleshoot, it says there's no app for it.Read More...

系统是win11的系统，经常性的在切换文件夹的时候不显示文件夹的内容，鼠标滑过的才会显示。这种问题只有在切换文件夹的时候才会出现，直接打开文件夹是不会出现的Read More...

I went to a geek squad in a Best Buy today to help with some files issues. They take my laptop into the back and a few minutes later I am asked for my PIN to sign in. I have never created my PIN before. I think they did this just so they can get money out of me. When I click forgot PIN it takes me to a blank “tab” with Microsoft Account at the top, but nothing loads. I tried doing SHIFT + RESTART but my device wont even reset. I have a HP envy laptop that has 50 days until the warranty expiresRead More...

My email address is c@[some domain.com]. I am trying to link my mobile device to Windows so that I can initiate phone calls from my desktop, but unfortunately this fails because the verification code does not show up in the Authenticator app on my new phone (? I just set this up yesterday when I migrated all services), and the alternative of confirming the 2nd email address on record also fails, with this stooopid error.I remember running into this issue 20 years ago, but this is 2024. Can this really not be fixed?Read More...

Hi,I'm really confused. I'm having a LG SC9S soundbar set up with my LG C2 plugged on the E-ARC/ARC port.My PC, with a 3080 Graphics card, is plugged via the HDMI port of my TV. All drivers are up to dateI went in the Manage Audio Devices settings to set up Dolby Atmos as Audio Channel. (I downloaded the Dolby Access app and everything.)Now when testing on this very window the various channels I have no issues. All channels emit a sound when clicked on.However when testing the channels while watching a video, No sounds on the subwoofer. The rest is fine.I tried multiple videos and same isRead More...

Hello, I've been having a problem opening a .bat file on my PC. Whenever I try to open it, it always gives me "This app can't run on your PC." how can I fix this? Read More...

Hello, I am changing my PC and it's time to install the OS. I had windows 10 on my previous pc, but I was unable to upgrade to windows 11 due to technical requirements. Can I just install windows 11 from the usb media and activate it with my windows 10 key from my previous PC? I've heard that owning a windows 10 license gives you a free upgrade to windows 11.Read More...

HeyI have been getting this issue for a while now, since August I think and still get it to this day as of now. I have been get black screen then signal lost when I play certain game and idk how or what to do. I test my ram and gpu on a different pc they’re not the problem. Then there was a time where it stop but then it started again. I switched graphics drivers it was fine for a while but then a certain game cause the black screen and signal lost againThen I reinstalled windows because also had a problem that cause me to do a reinstall of windows. It fix the problem for a bit but again it blRead More...

2024-11 Cumulative Update Preview for .NET Framework 3.5 and 4.8.1 for Windows 11, version 24H2 for x64 (KB5048162) after updating my system cannot access the internet and says check internet connections and proxy. Internet works after going back to previous update. Need Help? Thanks you.Read More...

Why can’t I got pass Microsoft and apps location in setting up my laptopRead More...

I was trying to stop discord from starting up so i went to startup apps and stopped it. It started bugging so i chose to just delete it and reinstall it. i went to the file where i found a bunch of things and I deleted them because they were not letting me uninstall it. Ithink some of those things were important because after i deleted all of the things i was left with and "Update" i can see this file on startup in my task manager but i cant seem to get rid of it and i think it is preventing me from reinstalling discord as when i go to Microsoft store it says it is already installed. I dont kRead More...

Repost because I didn't really get my question answered last time and I'm still having the same problem.I have a Lenovo Legion Slim 5 16APH8 laptop. If I leave it in sleep mode for a certain amount of time, it spontenously restarts and I lose all of my progress on whatever I was doing. Every time this happens, there's an Event 41 Kernal-Power critical error in the event viewer, and it also fails to produce dump logs. I tried turning off automatic restarts, and my laptop wouldn't wake up from sleep mode, show anytihng on the screen or respond to any input--I had to hold the power button to turnRead More...

I have a asus b550-f motherboard with a ryzen 5, and a rtx 3060, and windows 11, please help.Read More...

i have an app installed and i want to uninstall it, when clicking to uninstall it a pop up appears and says if i want to allow the app to make changes to my devices. i was wondering what this means, and what changes is it talking about? also is this safe? also the app's publisher is unknown, is this a problem and could the app be malicious, thats why im thinking is it a good idea to allow it to make changes to my device.if an app's publisher is unknown then is the app safe? or is it not safe to download?bearing in mind i ran a mcaffee antivirus scan and it showed no problems.Read More...

A couple of months ago out of nowhere my PC stopped being able to connect to the internet whilst being connected to 5GHz WiFi. It connects to the router fine but I can't seem to get any internet connection whilst on it.Things to note:The same WiFi network works completely fine on all other devices I've triedThe same PC works completely fine on 2.4GHz networks from the same router (but slower as expected) or on ethernet.I experienced the same issues whilst connected to a different router.Things I've tried to fix the issue:Forgetting the networkChanging settings in device manager/windows settingRead More...

my laptop doesnt have soundRead More...

my laptop doesnt have soundRead More...

My Windows 11 desktop is exhibiting very strange scrolling and cursor behavior. When I try to scroll on a web page or type on a document or a spreadsheet the cursor or pointer keeps jumping back to the top of the page or the beginning of the sentence. I verified updated drivers on my mouse, then installed a new mouse, to no avail. I did a system restore to undo the latest Windows update but that didn't help. I did a thorough virus scan. I booted into safe mode but the issue persisted. Even in File Explorer I can't select any file but the first one in a folder. I am now unable to do any work onRead More...

Windows update 24H2 damaged my Asus pc running Windows Home version 2009 making it unresponsive. The top 3rd of my screen is visible. How can I reset to 23H2? * Changed to a questionRead More...

My desktop computer crashed I had to re-install Windows and Outlook. I don't have any packaging and hard copies of the product keys. I have my laptop and I think it has the same keys. Only two devices.How do I find my product keys?Read More...

Al instalar la versión 24H2 de Windows 11 esta generando un error / when I tried to installl Windows 11 ver 24H2 process generate this message:posteriormente genera este error/ after Windows Update show next window:Todas las actualizaciones anteriores se habian instalado sin ninguna novedad./ This is first time that I had a problem with any windows updateRead More...