Microsoft Support & Discussions

I forgot my password, i’ve always logged in with pin. I don’t know security questions. Ive tried to log in as administrator via net user administrator /active:yes, I’ve tried to create new users, yet i see only my old account when restarting notebook. What are my options now.Read More...

Hello, so I have a problem where when I play games, it ranndomly tabs me out to the desktop without me doing anything. It does that completely on its own. It is very frustrating, it happens very often and has been there for a very long time. I have searched for solutions but couldn`t find any. Also I heard that its a problem from Windows. Does anyone know more about this?Thanks for the help.Read More...

Hello, i'm encountering strange issue Watchdog happening at random intervals. For example: today when i wake him it was black screen and had to manually turn it off. My thoughts are either 24H2 is bugged as hell or driver from AMD cause this issue which i don't know how to tell AMD to fix it.Specs:Windows 11 24H2Ryzen 5 5625U with Vega igpu.16gb ram ddr4.SSD: 1tb.Steps i tried:Clean reinstall laptop: not working.Scan one by one ram with memtest and karhu ram test: No errors.SSD: 100% health status S.M.A.R.T latest firmware.Clean installed latest AMD 24.9.1 which btw driver that support 24H2 isRead More...

One day the 'shift and alt' key stopped working on my laptop keyboard. Then, the 'ctrl' key stopped'. I connected an external keyboard, and the 'shift' key works but the 'alt and ctrl' keys don't work. Also, while reading other posts about using the 'Windows key' + a letter (e.g. Q, X, R), the 'Windows key' no longer works. I tried uninstalling the keyboard via Device Manager, Sticky Keys is off, and ran a few other troubleshooting tips. Any ideas??? I am running Windows 11 and all updates are current. Read More...

Just as described in the Question Field. How to? Zing my mouse arrow into one of the screen corners results in: Monitor Standby ModeRemember we had this command "ability" in the old days? I have this new OLED monitor and would like the monitor to go into Standby Mode when I leave my desk.Or, if I can double-click a desktop icon, it will do the same thing. This will suffice.Exakmple below is close to what I want:Right click your Desktop, choose New - ShortcutPaste this in to the location box and click Nextrundll32.exe powrprof.dll,SetSuspendState 0,1,0Name that shortcut Sleep and click FiRead More...

Every time I uninstall teams (Personal) and Outlook (New) Microsoft installs it again.This is making all our users very angry. They fire up teams, and of course it doesn't work unless they use the correct one. Same to be said for Outlook (New)Users open outlook and get very confused and pissed off (Understandably so) I have been asking this question for some time, but have not received any answers that work.Any suggestions ?Read More...

I have visibility issues, and never had a problem with using a laptop to do my work until I got one with Windows 11 installed. Now, the text on all the Windows UIs are way too small for me to read properly, and there doesn't seem to be a way to fix this. Display only changes the fonts of program UIs and not the Windows one. IE: my Chrome browser's font can be changed but the tab fonts won't change. Worst of all, the UI in my accounting programs uses the windows settings, and are so tiny I have to be at least a foot away from my screen and squinting to see anything. I'm a freelance bookkeeper, Read More...

I have been using Microsoft Money since 1999. Everything works fine except I am unable to customize reports. Whenever I open a report, when clicking on "Customize" on the left hand side, Money becomes unresponsive. When I click the mouse anywhere in the area, I hear a "BEEP" sound and nothing can be done (I cannot click on anything else - like go to "Account List" or another area on Money). If I click the "ESC" key, I can resume working with Money (still unable to customize reports). I suspect the "Customize" window opens, however, opens in the background instead of the foreground (but I couldRead More...

I don't know if anyone has posted the same question, but I haven't seen anyone who's described my exact issue before. Randomly, without warning, my mouse cursor stops moving entirely and I have to turn off my laptop and turn it back on. I've noticed that when I plug in a mouse externally, it continues working on there, but not on the mousepad. I personally prefer the mousepad, and my mouse is starting to break, so I'm worried about what I should do. I haven't noticed any pattern in when this happens, other than that it may be more likely when I enter a textbox. Any suggestions?Read More...

After entering a pin number for a new Windows 11 laptop, I received a second request for a Windows HELLO PIN. I keep clicking on create PIN but after a moment, the same notification pops up. There's no way to input another number Read More...

i have a windows 11 pro OS on my recently purchased desktop computer - due to BT email shutting down I had to use a new email address - when I did this it resulted in my current version of windows needs to be activated and although i have followed all the on screen instruction to do this i am unable to authenticate it - can you help?Read More...

I am getting BSOD can anybody help pleaseRead More...

Hello,I’ve been experiencing an issue where my screen would flicker occasionally on my Asus vivobook S i bought in august. To address this, I uninstalled the AMD driver and downloaded the latest one from AMD’s official support page: AMD Drivers.The first time I attempted to install the driver, the installation failed, and my system crashed. I then used Display Driver Uninstaller (DDU) to remove the driver completely and reinstalled the latest driver again. This time, the installation succeeded, and the screen flickering issue seems to haveRead More...

I have two monitors and one of them is at the display resolution is perfect. However every time I turn off the computer, then the resolution changes on the second monitor and goes back to 640x480. When I go into the system- Display setting to change it back, the button to push is then "grayed out" and I cant do any changes. I dont understand how to fix it and I would appreciate if someone could please help me.thank youRead More...

Let's call my old laptop X, and my new desktop Y. When I check X's activation setting, it says that the windows is activated through a digital license linked to my microsoft account when I'm logged into this account. I searched up many guides, but I could not find one talking about a digital license. I thought that simply logging into my account on Y would do the trick but it didn't and now I have this annoying watermark and can't customize my windows. Y has windows 11 home unactivated which I got through the media creation tool for the flash drive. It says that Y isn't compatible for transferRead More...

Hi! Ever since yesterday, my computer's been telling me to go activate Windows. I bought my computer (PC) six months ago and it came with Windows pre-installed. When I go to settings, as prompted, this is the message I get. When I troubleshoot, it gets me nowhere. I called the shop I got the computer from and they're telling me they can fix it but only if I bring in the computer (it's a heavy PC), which seems weird. Is there anything I can do? Does someone knows why this is suddenly happening?Thanks!Read More...

Я закрываю крышку нотбука проходит 5-10 минут, и ноутбук не включается, хотя индикаторы горят, и чтобы это предотвратить, мне приходится его перезагружать удерживая кнопку включения. Как мне исправить эту проблему (это может возникнуть из-за обновления windows 11 24h2?)Read More...

tried everything DISM SFC scan and still not working can anyone help us on this please? cant uninstall the updates in windows or in recovery mode. its throw errors Read More...

Hi, My account was recently hacked, and I was wondering if there is any way to personally contact Microsoft support, for example, via email? I would like to recover my account. Thank you in advance for any suggestions.Read More...

How do I save my power settings to they don't reset upon startup/restart?I will adjust my laptop settings so the screen will not sleep for 30 min of inactivity, but there is no save button. When I start up the computer again, it resets to default mode of 2 minutes.How do I hold the 30 min setting as a default?Read More...

Hello, I prefer Windows Operating System but my laptop become slow after the Windows Update. Any solution?Even it was diffucult to play Wordle in browser. Anyway I have reinstalled the Windows Operation System.It will be very helpful if you can guide me how I can improve the speed of my laptop after the Windows Update as I prefered Windows Operating System only.Thanks!!Read More...

I have purchased an HDMI splitter and plugged both my monitiors into it and then into my laptop. when I go to display, my laptop is only identifying 2 screens and not 3? Anything I view on one monitor shows on the other so I can't drag the pages from one screen to another as they both monitors are duplicated and I see the same image on both monitors?Read More...

Eu não estou conseguindo fazer mostrar a data e hora de todos meus lembretes que já estavam salvos anteriormente, precisamente na pasta planejadoRead More...

Hi,Windows 11 is causing an issues with our device drivers for the Windows Logo certified hardware products we produce. We are a Windows Gold partner.Steps to reproduce:On booting a PC with Windows 11 installed, and one of our Windows Logo certified hardware products, it was observed that all 8 COM ports had been uninstalled. Attempting to run the latest driver installation, resulted in an error indicating the driver was unsafe and installation was prevented. Specifically, the drivers indicated that SsPort.sys was flagged as the unsafe file.After several unsuccessful installation attempts, an Read More...

I have a new surface pro and it has windows 11 with everything updated. I’ve downloaded GTA5 to play but it does not work and has the error exception processing message. I got it direct from rockstar Read More...