Microsoft Support & Discussions

I purchased microsoft office, so it can be used on two computers.. i have a 64bit computer but accidentally installed the 32bit one - does this matter?? and if i uninstall that and install the 64bit one will that count as two computers? the instructions werent very clear which is why i made the mistake! Continue reading...

Is there an option to roll back to Windows Vista in Windows 7 Beta without the original Windows disc? Mine came preinstalled, so if August 1st comes around and it won't let me use it or if I need to roll back for compatibility problems, can I go back to Vista without the original disc? Continue reading...

el servicio centro de seguridad de windows se muestra desactivado y cuando procuro camviar su estado a activado no me lo permite... Continue reading...

Hi, Bitlocker + Sysprpe .... let assume I have customized an Image and now I need to run the Sysprep to "Generalize" the Operating Sytem. But what will happen with Bitlocker? Also when I use this image on a different machine (since image was generalized) how Bitlocker will work? My purpose is install all the machine with "Generalized" Operating system+Bitlocker and each should have a unique recovery key. Any ideas, to help achive this goal? N.A.Malik Continue reading...

Ok. So I am in the midst of a Windows 7 deployment. My company wants BitLocker drive encryption. We are not using TPM but going the USB route. The question I have is does BitLocker play nice with Sysprep?? Will I get a new Bitlocker encryption key after Sysprep is done?? They are looking for a different BitLocker key for each laptop, does anyone have any links, suggestions etc for this?? ANY help would be wonderful! Thanks oze Continue reading...

Date and time automatically resets to 1/1/2006 when computer turned off. Using XP 2005 Media Edition. How can I stop this reset? Continue reading...

I have been using the Windows 7 beta (build 7000) since the day it came out publicly without any problems. I downloaded both the 32 and 64 bit versions of the RC. Whenever I try to install either version I get a BSOD during the install. The DVD boots, it goes through the first Grey Progress bar, shows the new windows boot splash animation, then goes tot he BSOD with both versions. The message says DRIVER_IRQL_NOT_LESS_OR_EQUAL and the bottom displays *** STOP: 0x000000D1 (0x0000000000000000, 0x0000000000000002, 0x0000000000000008, 0 x0000000000000000) I have tried systematically disconnecting ever component I could one at a time. I have 3 SATA Hard Drives conn…

I have trying to download more gadgets for windows 7 and the link to download gadgets has disappeared. Where can we search for windows 7 gadgets now??? I don't want the gadgets on the home page, I want to search for specific gadgets... Please provide me with a link where I can actually search for more windows 7 gadgets. Thank you! Continue reading...

I bought a Dell Vostro that came with limited Office and typed in the product key on the bottom of my laptop to activate it. Microsoft says it's not a valid product key. Any ideas? Thank you. Continue reading...

I purchased IOLO System Mechanic through Dell. It will not scan for spyware and malware. It says it has to do with a Script Error. I contacted System Mechanic several times, and at first they said it was due to Internet Explorer. They told me they would set me up with a Microsoft Tech for $199.95 for one year of service plan, and they would repair it. Needless to say I've had to call them several times because after they take over my computer, and several hours later it will do a scan, but within a few days later the same thing happens. I don't believe these guys are Microsoft Techs. I can't afford to pay anymore people to try to get to the bottom of this problem. I don't…

*** Email address is removed for privacy *** *** Email address is removed for privacy *** *** Email address is removed for privacy *** Thanks Cindy Barnes7 Continue reading...

My Microsoft security essential scan has 3 boxes to put a check next to. 1) is for me to run scan only when computor is on, but, not in use. This confusses me, because I want it to run security checks wheter it's on, or, off. Should I check that box? If anyone has answer to that, please help. Thanks *** Email address is removed for privacy ***,, *** Email address is removed for privacy ***, or- *** Email address is removed for privacy ***. Continue reading...

Some of my files are infected with Exploit.Drop.6 virus. Security essential did not detect/prevent it. I used Malwarebyte to quarantine the file. Can this be added to the Security Essentials. Thanks. Continue reading...

I have a warning of two threats in my pc, I chose to delete them and mse informed me it did, but all the time i have the same warning for these treats(obfuscator). What can i do? Continue reading...

Hi. My Windows Media Player will not play my music in order! CD's, Playlists and my library all just bounce from song to song and it's really irritating. I updated my player and it did nothing to help the problem. Can anyone help me? Thank you... :) Z Continue reading...

Nonrecognition with WMDC and Active sync Continue reading...

Guys! I re-installed Windows 7 on my dell machine( Inspiron 1545). During installation it didn't ask for any product key. I have a key which came with my machine and want to enter it. But when I go to System properties for entering it shows as follows: Windows is activated Product ID:0039-xxx-xxxxxx-xxxxx I want to make sure that this is my own key. How can I do it??? And if it is not my own how can I replace it???? Continue reading...

Here's a puzzle for you. I purchased an HP Pavillion Elite mid 2009 64 bit with Vista. The purchase came with upgrade to Win 7 (not yet then released). The disks arrived late 2009-upgrade disk and Windows 7 install. No product key was on a separate paper or envelope. There is a part # on the upgrade disk, but MS told me they couldn't look it up by that! Anyway, I filed them to do later. Late 2011 (after finally moving my many pics and docs) I loaded 7. It appears to have loaded fine, but MS is giving me 27 days now to come up with an upgrade/product key. I've spent literally hours on the phone and email with both MS and HP only to be told there is nothing for them to do.…

I have purchased a new computer. I installed Office Professional Plus 2010 on the new computer. However I want to transfer my optiojns for Word and Excel, my dictionary with all my added spelling words, the auto correct entries, etc. I have been searching Technet as well as the general web. There are a few suggestions but they apply to earlier versions of Word and Office. It seems that there ought to be a technical bulletin somewhere but I cannot find it on Microsoft Website. Perhaps I did not have the right key word search terms, but I would love to know how this is done. I have thousands of additional spelling words and almost 500 additional autocorrect options. …

I set my security essentials to scan my computer at a certain time and it never does. My computer is never turned off, so it should work. Have checked all the settings I think!! Continue reading...

I have dowloaded MSE for my Windows XP version with SP3. I am a user of Quich Heal Internet Security, which has expired. I tried to un-install it, afte 6% of un-installtion process it completely stopped un-installation. Now I want to un-install it and use MSE for my OS. The software is very persintent. Please tell me how to clean it and install MSE. For your information, I am not an expert user, I have little knowledge of computer, and I use it for my acdemic purpose only. Any help would highly be appreciated. Continue reading...

I have installed InfoPath 2010 on my computer which has Vista and Office Professional 2007. When I start InfoPath 2010 Designer , in New tab The "Available Forms" list has only 1 entry available - "Recently Used Forms". I want to get to "Popular Form Templates" - "Blank Form" to create a new form but this whole selection is missing. Any suggestions. Continue reading...

My Laptop seems to be infected with a virus Worm: Win32/Wermigog. A. ALthogh i have scanned by drives and my security essential is updated, the virus keeps reappearing after every disinfection. Hoe do i get rid of it Continue reading...

I must upgrade my IE how do I do this. Continue reading...

Was trying to download a Scheduled legal Mass mailer software to send newyear greeting to more than 13K customer base email-ID's Ended up clicking a link that said Try this software, then realized it was a virus after MSE showed up "win32/Patchload.O" Each time it scans and cleans, asks for a re-start. but then then again keeps repeating it... How do I get rid of it permanently? Thnx Sharman (agni) Chennai, India Continue reading...