Microsoft Support & Discussions

I have purchases a product code for Vista Home Premium. I could not find the disk, so I installed Vista Basic. Microsoft will not allow the premium code to register the "basic" program. How can I get the two to work together on my machine? MS won't let me get the upgrade program without registering the basic version...and on and on it goes. Continue reading...

I downloaded. But when I went to click on the icon that was supposed to be there to install Office 2010, there was none. What should I do? Continue reading...

Windows security alert icon shows in my tray. When I clicked on it, the window for firewall and automatic updates came up. It said the firewall was off but the auto updates was on. Went to the start menu to bring up the menu and changed to turn on the firewall. Now the firewall is on but the automatic updates is off and I can't get it to go back on when I hit apply and ok. Now when I hit the security alert icon, a window comes up saying 'what do you want to open the program with?'. I also did a scan with the Malware program which indicated 5 infections, which I deleted. That's when things seemed to really mess up. Any ideas? Continue reading...

task manager show 15 to 35%+ cpu usage when no applications are running...recently I had to re-load Norton and clean out corrupted Recyle Bin and run auto fix on ethernet port I have run SpyBot multiple times, and have done full scans with Norton, MalwareBytes and Avira, and others yet nothing shows up as corrupted. need some advice Continue reading...

As far as I can tell reading the license agreement it is a bit grey with the balance of probability being that it is not permitted. If it is a commercial organisation of up to 10 machines that is allowed. If I as an individual install it in a non-profit organisation or an educational establishment - that is NOT allowed. As the IT dept of a small non-profit organisation (a baptist church with 4 PCs and no servers) that leaves me slightly concerned about the legal ramifications. If we were a company making money then it would be no problem. The only possibly vaguely legal way I could see what I want to do being legal is to create a company which potentially could be…

http://www.searchqu.com/406, anyone know about this? how can I get rid of it. Continue reading...

I have installed my motorola razr v3 tools in to my windows 7 pc, I want to get my photo`s from it but it will not open. The tools were always OK on my old XP Pc.. Any solutions please. Continue reading...

The Malware problem are a Adware, Hacktool, and a TrojanDownloader all associated with a Win32/ extension, but why did the MicroSoft Safety Scanner only partially remove these and yet removed all other Malware completely? Also, my Norton Security did not detect these problems, why not? Continue reading...

Please Help! I had an expired version of Norton installed. i removed it to install Microsoft security essentials, but now i have no protection. I can't load MS security or install updates. when i try to start the Backgrd intelligent transfer svc, I get error code 1083. Windows installer gives an error code of 1075. I am infected with viruses, but can't load any program to remopve them! What do i do now? (I am running windows XP pro version 2002 SP 2) I tried loading SP3 and internet explorer 7, but it said a component was missing? Continue reading...

in Task manager when my pc slows down to a drag I find i have several ie's running and a few with high cpu's.. I delete them but they come back and work its way up to high usuage. What's causing this.. right now i'm running 186k on one IE and over 200k on another and several smaller ie usage. what can I do? Continue reading...

By: Paul Thurrott In this fourth and final look at the Fall 2011 Dashboard Update for the Xbox 360, I examine the new TV and entertainment services that Microsoft and its partners are adding to Xbox LIVE, a move that finally puts the software giant’s console over the top as a living room set-top box. Continue reading...

I cannot download anything. I get an error message saying that my proxy settings cannot be detected or something along those lines. I went to Internet options-connections-LAN settings but it won't let me click on or change anything in that tab. help please Continue reading...

I am using a PDA/scanner that has Windows Mobile 6.5 installed. The autocomplete feature is interfering with my scans in Excel. Is there a way to disable this feature? The PDA is by Handheld. I use Excel mobile to display the scan of the barcode. the barcode has vertical tabs in the coding and Excel is accepting the suggestions from autocomplete when it sees the tab. Continue reading...

I'm hearing a loud pitch on from the microphone, so I had to silenced the sound. Continue reading...

Install of 2010 failed to complete and I cannot uninstall as it just hangs. Continue reading...

I keep getting the error code 080070715 when I try to open my Microsoft Security Essentials and then when I try to download a new verison it says that its already installed. When I try to remove the the oldest program, it pops up with something saying that it can't find the files necessary to complete the installation and then tells me to install the program. I am not sure what I need to do in order to fix the problem and have Security essentials open for me. Thank you Continue reading...

Hello: Can someone tell me if Microsoft Security Essentials protects your email accounts? I have a charter account and today I had some kind of virus pop up when I opened a message and I quickly got out of the email and ran a scan. I wasn't sure what to do. That's why I asked about MSE. I have windows 7 and this was the first time this happened to me. What is the difference between MSE and Windows Defender. Do I need an online security software besides MSE? Thank you. Sharon Continue reading...

I just bought a new laptop today and tried to login to hotmail but it displays a blank page straight out of the box. I even uninstalled the anti-virus that came pre-installed and it is still the same. Also facebook is experiencing a similar problem, I can login to facebook but the content is not loading up, just blank. The laptop is running on Windows 7 home premium, with IE9. Much appreciated. Continue reading...

Using Bank of America, I enter my ID and the site checker comes up. At that time Iternet Explorer shuts down and will not progress. The bank says it is a problem with Internet Explorer and suggested that I download another browser. I did download Firefox and the bank site works fine. This issue has been existing for about a month. It was working just prior to an update and it hasn't worked since. Continue reading...

Installed Windows XP SP3 and now cannot connect to internet. example errors: Unable to contact IP driver, error code 2. FYI: Windows CDs are missing. IPCONFIG returns An internal error occurred: The request is not supported. Contact support. Additional information: Unable to query host name. Continue reading...

I got the Windows XP Home Security 2012 virus on my computer. I managed to clean it off by putting the drive in another computer and remote scanning it with malware bytes. This removed the virus, but then programs still wouldn't open. Then searched the registry and found "HKEY_ROOT/something/something/shell/exefile" and there was a key that pointed to /Application Data/virus.exe in a couple of locations. After removing those, all the programs appeared to work. However, now my automatic updates are turned off and I cannot turn them on. I can also not update windows manually. Additionally, Microsoft Security Essentials will not update. I have uninstalled and re-inst…

Can SmartScreen Filter be enabled "ON" all the time in IE 9 (perhaps by "DEFAULT") Continue reading...

I had windows Xp and Windows 7 in a dual boot configuration on separate partitions on the same drive. Windows 7 Developed startup problems (was getting about 75% of the way through starting up and then stopped on a blank screen with the mouse cursor) that could not be repaired using startup repair. So i decided to try to remove windows 7 and reinstall it. I used a program called easyBCD to remove the windows 7 entry in the boot manager and then remove the boot manager itself. I then formated the windows 7 partition. I tested XP and it worked fine I pressed F8 during bootup to see if the (dual) boot manager was there and it had been removed. So then i tried to clean in…

I got a trojan on my computer today and halfway through running Microsoft Security Essentials (which I have used on this pc since I've owned it) in safe mode it started saying my version of windows is not valid. I have no idea where to go from here, I have tried resolving it through the website but all it wants you to do is get Windows 7 which I don't want. Continue reading...

Windows media player does not show media but plays sound. Continue reading...