Microsoft Support & Discussions

How do I turn the internet explorer cross site filter off Continue reading...

I was over my godparent’s house during July 4th and they asked me to have a look @ their computer that they believed was infected w/ a virus. looking it over i found that they kept having virus prompts coming up by a software called 'personal antivirus' and it kept prompting them to purchase protection. its actions were suspicious. i looked around for any other av and found that their mcafee av was expired which would explain how they got this malware in the 1st place. i tried to uninstall ‘personal antivirus’ but was unsuccessful, even checking the registry where i couldn't find it. I tried to install ‘avg free’ but it couldn’t because it saw ‘personal anitvirus’ as…

I created a new user account with admin priviledges to install the tool to remove the virus, which it did. However, when I go into the origianl account I am only able to access a few items such as internet explorer and files in my documents. Any other program file I try to access has a quick flash of the notebook screen and that is it. I cannot open the cmd line either. Is there anything I can do to correct this? Also, I was able to send all docs to the CD burner but I am not able to burn a CD, it will not let me do a sysem backup. HELP! Continue reading...

I downloaded your media player to try it out. (the free sownload.) In the process a peice of toast with an f in it showed up on my screen I can not remove it. I uninstalled all programs downloaded today and the peice of toast is still there. I cannot click on it but I can move it around. Please help me remove it. I also am not happy that I have to go thru such a porocess to contact you. Why cant I just email you without the rest of the BS(name phone birthday and typr in the letters) I may consider not using any of your products if this is what I have to go thru to get help. Continue reading...

Hello, all. I'm writing to try and troubleshoot the removal of a malware program called XP Antispyware 2009. I have already run Spybot, Adaware, and Malwarebytes. They seemed to be successful. Now I can't seem to get rid of the the tray icon -and- after I had removed the program the wired Intel 10/100 ethernet adapter stopped functioning. So, my 2 questions: (1) How do I get rid of the XP antispyware tray icon and associated popup? (2) Is there a way using windows (XP) to re-install my wired ethernet adapter or do I have to go somewhere and download new software for the hardware? Or do I even have to reinstall the hardware at all? Thanks, Ben. Continue readin…

Can't run OneCare Clean-Up because it says I have to be an adminstrator, but I am the administrator. I'm the only profile on my laptop. This isn't the first program to do this to me. Help, anyone? Continue reading...

is there a remol tool for security essentials,if so ,lead me to it! Continue reading...

I have a Trojan virus in Win64/Sirefef.B , and when I delete it my PC cant start, I just had to System Restore my PC to make it start again. What to do? Continue reading...

I have a script that installs software/updates on remote computers. It has worked well with XP and 2000, but fails with Windows 7 (and Server 2008). The error in the setup log says "Windows update could not be installed because of error 2147942405 "Access is Denied." Command line: wusa c:\temp\windows6.1-KB.... If I run the exact came command line while logged into the computer, it works fine. The script copies the update to the remote computer, and launches the update with win32_process.create. I've tried to lower the security posture on the remote computer, but that didn't help. There must be something in Windows 7 that doesn't allow such things to be remotely launche…

Upon issue of WINMGMT/VERIFYREPOSITORY I get verification failed Error Code: :0x80040154 Facility: Interface Description: Class not registered OS: Win7 Pro 64bit One active profile: DonB bock_d@bellsouth.net Kindly provide step-by step help to fix this. THANK you!! Regards, Donald Continue reading...

We are being told by Microsoft via email that our Windows Live account was closed some time ago due to inactivity. OK. Yet we are getting Xbox credit card charges. I made this new 'dummy' account here just so I could log in and ask this question. What is the account that is permitting Xbox charges? Continue reading...

Hi, i"m just looking for some info on anti virus programs, which is a better av program, avg free, or microsoft security essentials ? Thank you. Continue reading...

How do I reset a password in Content Advisor when I have forgotten it and none of the passwords I have tried work? I have no back-up disk. Do I need it reset and if so, how do I do that without incurring a huge cost from Microsoft? Continue reading...

Ok so I was trying to open a lnk file, but I kept getting an error. I read that to open an lnk file I need to follow these steps. http://www.makeuseof.com/answers/change-fix-file-associations-windows-7/ Option 1 says to - Go to Start -> "Control Panel" -> Click on Porgrams - Click on "Default Programs" - Click on "Associate a file type or protocol with a program." to open the "Set Associations" menu. - Scroll through the list of extensions to locate the .lnk file extension. The listing will show the description and the current default program associated with it. - Click on the extension (to select it) and then click on "Change Program." - Select the p…

I have IE9 Version: 9.0.8112.16421 installed on Win 7, 64 bit system. Every time I am using multiple tabs IE9 starts to become very unstable, tabs dont respond, even when I click refresh, then IE9 locks up. I shut down and somtimes it will reopen alright other times I have to shut down the PC, do a restart. This only occurs in IE9, I do the same thing in Google Chrome no problems. I prefer using IE9, Is this a version issue? Is there a fix? Please advise. Continue reading...

How compatable is the Verizon Galaxy Tab with Microsoft apps, specifically windows phone apps. Would like to the the verzion "daily brifing " apps / gadget on my Laptop (dell E1505, 32 bit vista) thank you in advance Continue reading...

Do you have to create the Windows Defender Offline bootable media on a similar kind of computer to the one you'll be running it on? - Can one be Windows XP SP3 32-bit and the other Windows 7 64-bit? - Can one have an AMD processer and the other an Intel processor, etc? - Can one have a CD drive and the other a DVD drive of a different make. In other words, does the bootable media creation process copy anything from the creating computer's operating system, or does it get all its files from the download from Microsoft? Does the bootable media creation computer have to resemble the destination computer in anyway other than they both be running legitimate and …

i found my xp os disc and it was in 2 piece,is it fixable.i dont think it is thought i would ask anyway. Continue reading...

In XP we used a domain account called “clone” to set up network printers connected from a print server. Once the network printers were added to this user we would log in as another user and copy clone to default user. This would give all users the network printers we wanted them to have when they logged in. In windows 7 this is not an option. So we have been using another way of making changes to the default user from here. Basically we set up a local admin called “USER” and with the printers and assign a default. Then we restart the computer and log in as administrator and make a copy of user and rename it to default. Now when users log in they get all the printe…

By: Paul Thurrott The Christmas holiday saw a record number of activations for devices based on Google’s Android and Apple’s iOS, according to a web metric firm I’d never previously heard of. But Google confirmed its own success, saying that it activated millions of new devices over Christmas. For Apple, all we have to go on for now is an estimate. Continue reading...

I got an ipod touch, and it will replace my old ipod. When I plug in the USB cord, nothing is recognized by the computer. It is also not recognizing my old ipod when I plug it in now. I have other devices that use a USB cord, and they work the way they should. Apple has told me to check with Security Essentials to see if they are blocking a driver....I am totally at a loss. Is it the ipod or is it the security, or is it the computer? I have tried everything on separate computers, and they still don't work. Any help is appreciated! Continue reading...

Unable to view any additional links as IE9 will not load a new window or tab. Wish you would fix this. I am really starting to use Fire Fox more and more due to this problem. Continue reading...

I cannot access this site from one of my pc's here at work. I am not sure what is causing the issue. But it is very disappointing. Here is the error i get. Message from Webpage there are 0 elements and 2 elements in this document. there should be exactly one of those types. What do i need to do to get this site up and running? Please assist! Thanks, Ryan Continue reading...

We just had a old computer crash on us and bought a new one from best buy. Its used our vet clinic and is on a network with 5 other computers. The program we use is linked with a label printer for prescriptions. I installed the label printers program on the computer and it was working fine but everytime the computer is turned off at night, we get here in the morning and it doesnt work from just that computer. The only way I can get it to work is to uninstall and reinstall the program each time. As you can imagine this is very annoying to do EVERY morning. I've already spoke with software company that the label printer goes through and its nothing on their end they said i…

just got a new laptop and the person who gave it to me had an anti virus program installed on it.do i need microsoft essentails too?? Continue reading...