Microsoft Support & Discussions

Folks, We are currently running Windows XP and are in the process of moving to Windows 7 (POC phase). We have developed a base image that runs in a virtual machine for now and an answer file. I have tried the following (all of which have failed): Using a virtual floppy with the attached answer file renamed as autoattend.xml Placing the attached answer file in the SYSPREP folder Running sysprep and specifying the answer file with syntax (see below). The syntax I used is as follows sysprep.exe /oobe /generalize /reboot /unattend:c:\windows\system32\sysprep\unattend.xml When the virtual machine reboots, the virtual machine enters OOBE and prompts me for the u…

Hi all, I've had a weird bug occur on one of our domain machines recently, which I have seen only once before in my life... A user complained that applications suddenly started opening up on their own, after the user clicked on something (not sure what but it wasn't anything out of the ordinary). At first I thought they had a stuck key on the keyboard or something, but after I looked at the user's screen, I was shocked to find something altogether different. Most of the processes that normally run in the background and some that are completely hidden, suddenly opened up in their own seperate window on-screen, as if they were applications. They also appeared on th…

Hi We have about 2000 clients in our network. Some clients hang and when the user opens Mycomputer it doesn't show drives and it must be restarted with reset key of the Computer case. Some of them cannot be restarted because some processes cannot be ended. Name of these processes : wndclass_cwindrivesnotifyerhelperwindow NBTLGui.exe InCD log NBKeyScan.exe We are using Symantec Endpoint Protection 12RU1. Clients are Windows XP service pack 3. number of these clients are growing. I checked autoruns but there is nothing in autoruns. I checked SEP support tool log but it doesn't show any errors about load point analysis. I withdrawe…

Good morning to all ! I have a Dell Inspiron laptop with a RECOVERY partition that has several .WIM images. After trying to resize the OS partition that had win7 (so now the DELL MBR is gone, so I can't CTRL+F11 to access the recovery procedure) ,I formated the HDD (not the RECOVERY partition). And now I want to restore to factory settings I found information on the net that I can restore my laptop to factory settings if I *somehow* manage to boot from a CD/DVD that has the imagex.exe tool and give from the command prompt (of the let's say win7 DVD) something like: imagex /apply path_to_wim_images/FACTORY.WIM 1 C:\ (path is in the RECOVERY partition, and C the now…

Has any changes happend to outlook servicelayer for office 2007 to 2010 for the exchange server2010? Continue reading...

We have a very strange issue with Internet Explorer 9. The ‘View Downloads’ (or Ctrl + J) window will not appear. This problem happens in IE9 32bit, but does not happen in IE9 64 bit! Things we have tried · Resetting Internet Explorer Settings · Running Internet Explorer without any add-ons · Deleting the Browsing History (including ‘Download History’) · Deleting the index.dat file for the user · Tried from a different user profile (same issue) · Uninstalling IE9 by removing the update, and then reinstalling Any suggestions on where to go next would be appreciated! Continue reading...

Hi I cant add my ipod to my wrieless internet it ask for a password i dont know how to find my password can you tell me how to find it thanks Continue reading...

I am trying to open different file types in Internet Explorer 6. PDF files were ok. To open Microsoft Office filetypes, I used information from the following support article:http://support.microsoft.com/kb/927009 . This was done by tweaking the "BrowserFlags" entry in the Registry. But I cannot do the same for .rtf files. On a machine which doesn't have Microsoft Office installed, the .doc filetype tends to default to Wordpad as the application. So what I want to achieve is that - On a computer that doesn't have Microsoft office installed, if I try to open a link (href) to a .doc it should open in the browser (even if it is associated with Wordpad by default). Is it pos…

I have been running MS Sec. Ess. for a long time. Today, all of a sudden after an update, it is trying to re-update. I have done both a Full Scan and several Quick Scans, and I still have an Amber "computer may be at risk" warning. I thought the program would keep up by itself. I am thinking of re-installing it. In the meantime, I am doing an online scan with MS Safety Scanner as I have noticed my computer slowing down and using 98% of physical memory (which is 8 Gigs!), never seen this before. I am also un-installing a couple of programs that seem to be connected - HTC Sync and Adobe Air which seems to be required with HTC Sync... Any ideas? Thanks, John …

During my normal Microsoft Essentials scan, a virus was detected and I was told to download the Windows Defender Offline Beta. I downloaded it and it removed the viruses. I then ran my normal scan, and it still tells me to download this Windows scan to remove the viruses. What do I do? Continue reading...

My Microsoft Security Essentials Update does not automaticlly update. So when I try to manually update it I get the following error message: Virus and spyware definitions update failed Security Essentials could not check for virus and spyware definition updates due to an internet or network connectivity issue. Click Help for more information about this problem Error code: 0x80240022 Error descripting: Security Essentials couldn't download the definition updates. This may be caused by a missinbg system file, an incorrect system setting, or a problem with a registry file. I recently restored my computer, and I don't remember how to set up the MSE updates automatically…

Media Center will not record any programs & I cannot program any recordings. I have windows XP & half of the time Medica Center just locks-up after I try to do anything. I've tried to restart the PC, the Media Center program, even reprogram Media Center from the set-up option. Still does not work. Any Ideas? Continue reading...

When I type Library not registered into Help I am told that it doesn't recognize the question, even though the words come from a Windows program. No wonder people switch to Apple. I was going to give you the whole original error message but for some reason Microsoft won't let me highlight and copy it. Okay I will type it all in. It said, "Security Essentials couldn't remove some of the detected threats Library not registered" The Help file can't even recognize it's own problem Continue reading...

The Microsoft Safety Scanner detected the following: Trojan Win 32/simda R and Trojan Win 64/simda A, but cannot remove them. Any ideas to rtemove them? Thanks. Continue reading...

My automatic updates keeps trying to install this update, but fails I don't get any information about why it failed. I tried downling the file (NDP1.1sp1-KB2656353-X86.exe) and running it manually, but I still get nothing. I am running Windows XP (SP3). Any suggesitons? Any way to find out why it is failing? Continue reading...

I am working on a deployment and with reading on USMT it says not to use it when each desktop is customized but each one of our users have data if different places on their PC and different applications installed. Should I waste time trying to get it to work or try another option. If it is another option what would that be? Continue reading...

I have a laptop that a user got a virus and so had to reinstall everything. The Laptop is a Dell and is only 4 months old. It run Windows 7 Pro OA from Dell. I reinstalled it using the Dell disc it came with which include SP1. I am getting an error when I try to run Windows update. Error Message 80072F8F and have not been able to find a fix. I also have this on a server running 2008 R2. I have tried running updates with it not joined on the domain and with it joined on the domain, nothing seems to do the trick. Any suggestions would be greatly appreciated, the business needs this computer up and running ASAP. Thank you! Continue reading...

I've spent hours on this trying every conceivable reason, so I apologize in advance for the length on this post. I connected a Seagate 320GB 7200.10 hard drive to a P35 chipset system and attempted to install Windows 7 RTM onto it. The installer got to the part of detecting hard drives, but could not detect this drive. Native SATA mode was enabled, and AHCI was enabled. I disabled Native SATA mode, then after that failed I also tried disabling AHCI by setting the controller to IDE mode. Still, the Windows 7 installer refused to detect the drive. I replaced both the SATA & power cables, verified the drives are detected by the AHCI firmware and the BIOS, and I …

Hello, I'm having some troubles with my desktop. Yesterday i tryed to turn it on, but when windows begun to inicialize (loading screen) an error appeared (error 0xf4). I dont know whats the cause but i suspect that is a virus inffection. My brother started to download many things from internet and i guess he could had got a virus. There is something i can do else than reinstalling my windows? Thanks for the help, Mauro Correa Continue reading...

I purhased Office 2010 Office Plus through an employee discount program. I downloaded and installed it, supplying the installation key, which was initially accepted. The installation seemed to be complete. Launching any of the apps within the suite, however, yields a dialog box wherein I am to input an installation key. Doing so yields an error message that my installation key is not accepted. WTH, over? Thanks for any help- Continue reading...

What can i do to beable to get into the itune store Continue reading...

I have several accounts for my family running Windows 7 with IE 9. I've uninstalled and re-installed the latest version of Flash but I still can only run it on my admin account. My other accounts can't run flash. Any suggestions? Continue reading...

i installed kies to update my phone but it doesnt support updates for my omnia i900. i was then told to down load zune to update firmware or windows updates. every time i install zune i lose all connectivity and zune tells me no device available..i have to restore laptop to before i installed zune to get kies and windows mobile device center to find my phone again. grrr i only want to check if there is any updates as i had to do a hard reset. any quick ways to do this?? plus the windows update on the phone don't work!!!! help Continue reading...

Just installed Office Business & Home 2010. When I try to click on the "Help" function it come back and says there is no answer for my topic even though it has not yet presented me with a screen to look for a help topic our type in a help subject. How do you use "HELP" from within Office, say Word Continue reading...

The font of the front page is very small. How do I make it larger to read? Continue reading...