Microsoft Support & Discussions

not sure where to post this but my friend recently had a call from a company saying they were calling on behalf of microsoft and said she had major errors and a virus on her computer, they told her to type various things and then she had to type a code in so they could gain remote access, over an hour later and after deleting many files they said they had fixed it and said she had to pay nearly £200 when she said that she didnt have the money they hung up. they called back a few minutes later and said they could get it down to £83. she got a call a few months before this and they said then that she had to pay £83 and that would be it and she would be covered. do microsoft…

Hi. I reinstaled windows 7 on my laptop, but when they asked for windows security key, I realized that sticker with security key is lost. How do I get it? Continue reading...

How come we can't play videos ? Always mentions that we have adds on disabled and yet when we go to manage add ons we don't find anything disabled ? Thnxs Continue reading...

I have a Dell Inspiron 4100 laptop configured for booting either Windows XP (the original operating system on the machine) or another OS. Part of that configuration is a modification of the master boot record, MBR, to enable the use of a bootloader known as GRUB. GRUB presents the user a menu for OS selection at the time the machine is started up. I have seen claims that MSE may identify the GRUB MBR modifications as evidence of malware and then automatically restore the MBR to a Microsoft standard, thereby disabling the dual boot configuration of the machine. I can easily imagine this happening, especially in early versions of MSE code. My question is, "Should I b…

I have Win xp. This is the first time it says that. Continue reading...

I have windows 7, I have purchased "Internet Defender" Program version 5.4.2.02, virus signature databse version: 229144. I paid around $89 for it. It’s a licensed version of Internet Defender. I heard that is a virus. Is that true? If so, what should I do? Continue reading...

i have a problem with the secuarty on my dell inspron 1200 dell. it is sayig the survers has stoped no longer montering your coputer. y is it saying this . and when i update it sad can not connect Continue reading...

I allowed a Trojan to my windows using Microsoft essentials after that when I rescan the virus it shows that their is no virus in the drive but previously it was showing it. So my question is how i can make the antivirus when it scans again to see this file how whatever file that I allowed before as antivirus thx and Regards Continue reading...

Good morning. I have been infected with this malware. I have done a repair system disc I created, and a number of things but this malware is persistent. I can't see my folder, files, etc. below is information I found on this but it means nothing to me. I can work programs but I know nothing (nor much) about hardware, computer terminology, etc so I need things explained simply to me please :) Thank you Cathie --- Search result list --- Fraud.WindowsRecovery: [sBI $72E1E9FB] Executable (File, nothing done) C:\ProgramData\LKIjJDYfHqQn.exe Properties.size=450288 Properties.md5=460C042147DAD118D9DB70897D69E8B8 Properties.filedate=1327089374 Properties.fi…

I'm worried that my USB flashdrive might have a virus and I want to scan it. Continue reading...

I have a Dell PC running XP I accidently changed the screen resolution to 75MHz and my Monitor will only support 60Mhz. How can I change it back to 60Mhz please? Continue reading...

My PC aquired the "XP 2012 Security Virus" near the end of Dec. Security Essentials did not detect this. I had no luck in removing it until I reformatted my C Drive and re-installed the system. Every thing was fine until a few days ago when I noticed that the malware was again present, Unfortunately I did not look at it closely, I just shut down my computer and left it alone for a few days. ( note: when this malware is present, I have no access to my virus protection program. ) The next time I booted it up, access to my SecurityEssentials was back and I did a full scan. Nothing was found and the computer seems normal. Security Essentials shows nothing in it's history lo…

1/21/2012 8:10 AM What is this , message about ? How can I turn it off? What`s the risk in doing so ? Thank you T.W. Continue reading...

This update has continued to fail to install over the last year?? I have tried everything suggested in the Update section.... Continue reading...

Hi, I'm running Windows XP Pro sp3 and SE. I prefer to use the computer as a standard user for my general computing needs. I have found, however, that SE's real-time protection interferes with some of my games I like to play but the only way I can find to disable it is when logged in as the administrator. Any ideas how I can extend the rights to disable real-time protection to my standard user account so I can just disable it before playing and then enable it again once I'm done. It's kind of a pain to switch users often like that. I tried right-clicking on it in the Start menu and selecting Run As... but it just errors out saying it can't start more than once…

I down loaded explorer 9 and now cannot display many screens like videos and some screens open to nothing. Help! Continue reading...

Will a slot for SD cards or Micro SD be available on future Windows Tablets? How about memory upgrades and program upgrades? Will the new tablets be "locked" to whatever memory and programming comes with them and not able to upgrade? If so, what does a person do when they are locked into a 24 month commitment with their provider for communications services and a new model comes out? What will Microsoft do about this? Is the customer simply 'stuck' because the latest model that they bought went out of date in 6 months? This is not just a question for the consumer but for those in the industry to discuss. I know the reason for a lot of APPLE purchases is that there is s…

tengo laptop dv6-301 y presenta probelmas con las videollamadas Continue reading...

Hi, This problem just recently started occurring. I have internet explorer 9 by the way. I don't know if I turned off some kind of setting or something, but I do NOT see the 10 most visited sites like I always had when opening a new tab. The page is just BLANK. Can anyone tell me why this is? I am very annoyed that I do not see this picture below when I open a new tab. Instead.... it's entirely a blank, white screen. And I want to know how to fix that so I can see my recent sites again. Thank you! Continue reading...

How can I get my printer to print in 32 bit version of IE9 it prints in 64 bit version Continue reading...

I have no sound only when playing a dvd Continue reading...

my scheduled full scan is for 3AM daily, however, there is a statement that my last scan was a week ago when I did a manual scan. How do I correct this? Thanks, Jim Continue reading...

how do you open files on krowbattellio containing x rated material Continue reading...

I have installed a surveillance system on my computer (Spectorsoft) to monitor the use of my computer. When Security essentials located the system, I "allowed" it, but Microsoft essentials has it listed as an allowed program. I would like to delete it from the list, as I don't want it known that it is installed on this computer. Is that possible? Thank you! Continue reading...

How can I turn MS Security Essencials off, in order to download and install software updates, and how do I turn it back on after the download and installation? Continue reading...