Microsoft Support & Discussions

It seems like this problem has been popping up a lot and I've read threads on it all over the place, but it doesn't seem like any solutions have been posted anywhere yet. Was curious if there was any word on what the problem is? I'm trying to clean install from XP and not long after you select "Install" from the Win 7 welcome page do you hear the DVDROM stop spinning, then the screen hangs for 5 mins, then you get the message. Solutions posted so far that I have tried: 1. Burning slower, with different burning software: 8 DVD's so far, all burned at 2X or 1X, with no antivirus turned on, and using various different ISO / IMG burning progs. 2. USB Flash driv…

I am Japanese and living in Tokyo with my family. Since my daughter will enter University in Japan this April, I would like to buy "Office University 2010" for her and language pack for japan. I know that Office University Japanese version is available in Japan as well. But it is still expensive. So I would like to buy Office University 2010 in microsoft.com that is $99. Do I need to present some cerification or ID that shows that my daughter will be inversity student in April? Or do I need to do some other procedure? In my understnading, if I install Office University 2010 into her Japanese PC that has Japanese Windows 7 in it, and install language package for Japa…

How can I bring up all opened web sights on the screen and flip through them? Continue reading...

I turn on my laptop and a few minutes after its done turning on this thing pops up and says the stealer.info doesnt work or something and I dont remember downloading anything like that. What is it, how can i get rid of it, and is it harmful to my personal stuff or my laptop?? Continue reading...

How do I remove win32/winmaximizer Continue reading...

Microsoft Security Essentials detected several Worm:Win32/Vobfus.F threats on my computer after a scan. I have been able to delete them all apart from one, for which there is no option to remove. I have tried looking for solutions online to manually delete it and have found several guides (e.g. http://blog.teesupport.com/manually-remove-vobfus-f-trojan-virus-vobfus-f-removal-tool/) but I cannot find all the files to delete, specifically: %APPDATA%\Vobfus.F C:\Windows\system32\drivers\IntcHdmi.sys HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Win32\Vobfus.F HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc @="Servi…

When I registered tonight and typed my email address to agree to the privacy statements WHY did it keep getting rejected although I typed it correctly Also I have been running a full scan for the last SEVEN hours How long does it take to complete and when will I know it is finished Continue reading...

on the windows sign in for users. kathy/administrator will not let me sign in. I have to use other users. therefore I cant get my computer to function properly. It will accept my password. Continue reading...

How do I remove win32/winmaximizer Continue reading...

When will final version of MSE 4.0 be released? Any ETA? Continue reading...

'Error 1324. The folder path 'My Pictures' contains an invalid character' message is a huge problem with Windows 7. Anytime a user has folder redirection for document, pictures, music, ect... msi's will give the following message when configuring or installing. Not all MSI's have a problem but some do and it makes deploying software a nightmare. Yes, I know there is the option of resetting your user shell folder paths back to default, but we need redirection and the msi packages do not like the \\servername\ in the users profile path. This needs to be fixed!! The registry key causing problems is HKEY_CURRENT_USER \ Software \ Microsoft \ Windows \ CurrentVersion \ Ex…

By Paul Thurrott Apple took an aggressive step against its biggest competitor over the past week, asking a California court to block sales of Samsung’s Galaxy Nexus smart phone in the US. Continue reading...

Every time I click my IE icon to get online, it opens, then immediately a box pops up and the browser closes. The box says view and track your downloads. The name is getpagemodel...www.google.com. It asks me if I want to save this file, but no matter what I do (save, save as...or X) IE will not open. Thankfully I also have Mozilla available, or I'd never be able to access the web. This just started today, and I'm not sure how to get around it. Any suggestions would be greatly appreciated. Thanks, Holly Continue reading...

How do I unistall and reinstall MSE again for windows XP Continue reading...

How do I unistall and reinstall MSE again for windows XP Continue reading...

I have downloaded the sweeper onto my usb, but i dont know how to use it nor get MSE to stop saying you need to download SSS to complete scan or whatever. I need help because MSE has found a trojan and it says its has been removed after i fix it and restart my computer but its still there when i do a quick scan Continue reading...

Hi everyone , First of all i have 4 hard drives disk 0 60 Gb disk 120 Gb disk 2 300 Gb disk 3 1 Tb . I had installed windows 7 on disk 2 , and after that i wanted to install ubuntu linux to the first disk 0 that couldnt be recongised from windows 7 due to the fact that it is a very old drive , after a clean installation of ubuntu on disk 0 i tried accesing windows 7 , without any luck , so I decided to install the windows again cause i wanted to have a "clean" computer , but when I inserted the windows cd and did a custom install , I had to chose the drive in which I wanted windows 7 to be installed , but every disk I chose gave me the folowing message preventing me from…

I run Microsoft Security Essentials, after the run, I restart the computer as directed. In a few minutes, I get the message that I need to run Microsoft Security Essentials again as the virus has been detected. I also ran the microsoft virus fix-it. The virus was detected, I restarted the computer and the 32/WinMaximizer still comes back on. I need to permantly remove the virus. Continue reading...

I had a virus that I had trouble removing ,I finally got rid of it,but my microsoft security essentials got messed up in the process.I tried deleating the program was not able to do that.I received a message stating that I could not delete shell.dll. Ive tried to reinstall a new copy and everything seemed to go well.I downloaded it to my pc,but when I went to install it,A box appeared and it said I already had a version of it and had to delete it before I could install the new one.now I am back to square one.any help will be appreciated. Continue reading...

I went to Facebook and they said I should update to IE8. So I downloaded from MS site. All went well until I re-booted and now I cannot open IE. Here is the message: "the ordinal 650 could not be located in the dynamic link library iertutil.dll" Continue reading...

How do I find the update for media ver 11 from 2005? The update selections do not offer this update choice either coming from new to past or from old to present. Continue reading...

I had to restore my Sony Vaio from factory settings and now would like to restore my Internet Explorer 8 favorites list from a folder on my c-drive. I tried following instructions under favorites/import and export/import from a file/favorites but get an error when I try to run the process: Please enter a valid file name. Any help would be appreciated. I'd rather not set up each one separately again (it's a long list). Thanks Serena Continue reading...

Trojan:Win32/Anomaly.gen!A. Security Essentials is baffled by this. Should I uninstall MS Security Essentials and use AVG instead? Continue reading...

I just ran a ful scan yesterday. and today i am getting the message in the title??? Continue reading...

If I have Norton Internet Security installed.Should I have Windows Defender running? Continue reading...