Microsoft Support & Discussions
Free PC Help Forum microsoft products support and discussions. If you need help with Microsoft Windows, Windows Server software, Microsoft 365, Microsoft Azure or any other Microsoft product you can post here. If you want to discuss Microsoft and their line of products you can do that here also.
84,440 topics in this forum
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- FPCH Admin
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Microsoft’s CFO said common consumer and business services running on Windows 8 and other devices will give Microsoft leverage against its tablet competitors. Source: All About Microsoft
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Windows Media Player won't play BBC Worldservice
by Guest kevinICdesigner- 0 replies
- 171 views
Windows Media Player runs just fine, but since about a week ago no longer will connect to BBC Worldservice radio. I've tried fixit center and uninstall and reinstall WMP. The popup says that the file is missing. HELP. Continue reading...
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Windows Mobile 6.5 ActiveSync doesn't work after certificate update
by Guest jrstewart- 0 replies
- 300 views
I have an HTC Touch 2 that was previously configured for Exchange Activesync and was working properly until I had to update the certificate on the Exchange server and the phone. The error I get on the phone is support code 0x80072F17. From my research, this error means that my certificate is not trusted and I need to install my root cert on the phone. I did this and it still doesn't work. Per some other forums, I rebuilt the ActiveSync Virtual Directory to no avail. I also use the Microsoft Testexchangeconnectivity website and the ACtiveSync test passes. Right now I'm at a loss. This same certificate is working fine on a bunch of iPhones, it's just this lone Windows Mobil…
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rikvm_9EC60124.sys
by Guest michaelyork899- 0 replies
- 192 views
Week ago started having flickers with display notifications, on and off then frozen. Dowloaded and tried several root kit removal software - two of which identified the bad file but after removing the fille shows up again after re-boot. The path from the Norton Eraser is as follows: C:\WINDOWS\system32\DRIVERS\rikvm_9EC60124.sys Also you cannot manually or otherwise locate the file for manual extermination Would be very appreciative for any help or resolution to this extremely annoying and perhaps dangerous problem file. Thank You for your help and consideration, Michael York *** Email address is removed for privacy *** 2/15/2012 5:20 PM EST Continue reading.…
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I found a virus and tried to delete and I got a message that said "The operation not...
by Guest shellyanders- 0 replies
- 121 views
I found a virus on my C drive through the Avast scan, I tried to delete or move to the chest and I got the message with both "The operation not supported by this kind of archive (42111). What should I do? I am new to having a computer, and I am at a loss as to how to remove this virus, please help me. Continue reading...
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do I need to have both windows defender and security essentials on at the same time
by Guest Bigsteve805- 0 replies
- 160 views
I just want to know if I must have windows defender and security essentials on at the same time and how do I do this I have tried to get inti defender with no results. Continue reading...
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I cannot access my desktop. Microsoft essentials says it has removed Rogue:Win32/FakeRean but...
by Guest APreston- 0 replies
- 121 views
How do I get rid of Rogue:Win32/FakeRean? Continue reading...
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Windows 7 does not boot from first restart during clean install
by Guest DSTong- 0 replies
- 101 views
I have had the exact same result with Win7 final RC as well as Win7 Ultimate install attempts. The hardware is brand new Asus 785 Chipset mother board (Kit from AMD/Microsoft Seminar with Win 7 Ultimate NFR) with AMD Phenom II x4. I've got Win XP 64bit running just fine on this system using another HD as a test of the entire system. Only a single hard drive is connected during the testing and install. DVD boots up fine and begins to intall Win 7 64bit. Then when it attempts very first re-boot during the installation it hangs. I've swapped out hard drives -with no change in outcome. There is no question that the motherboard, RAM, DVD drive etc. are all working fin…
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BSOD fails with my new computer need help!!!
by Guest thetravis0916- 0 replies
- 185 views
I keep getting the same error at random intervals and I dont know whats wrong here is my error code: Loading Dump File [K:\021612-24133-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Machine Name: Kernel base = 0xfffff800`03061000 PsLoadedModuleList = 0xfffff800`032a6670 Debug session time: Thu Feb 16 15:54:48.593 2012 (UTC - 5:00) System Up…
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Why is my order "in a review status"?
by Guest Marty Woodcock- 0 replies
- 104 views
I just ordered MS Office 2010 Professional Plus. On the welcome screen, it says my order is being reviewed. Why is it being reviewed? My order detales are: Order Date Order Invoice Order Detail Order Total 15/02/2012 CNL569732222 View Detail $24.00 On the thank you page, it says my order is under review. why would that be? Why can I not just download it, put the proper numbers in, and use it right now? This is highly annoying! When I click on the Order Invoice number or "View Detail" now, it just takes me to the ordering page. It used to take me to other stats, but now it just redirects me to the purchacing page. I am NOT impressed at all! …
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Help. Microsoft essentias says I have Rogue:Win32/FakeRean on my computer but that it has been...
by Guest APreston- 0 replies
- 145 views
I have run a full microsoft essentials scan and I have tried to use the Registry Editor but I can't even access StartRun. Continue reading...
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reinstall extender player??????
by Guest ChristineRoberts- 0 replies
- 128 views
Every time I log in to my computer, I get this message that I need to reinstall extender player...............I have looked for a download but can not find a safe one. Is there a way to fix the problem, I also have restored my computer back to another point and still nothing..............Please HELP Continue reading...
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do I need to turn off MS SE to upgrade to W7 (install from disc)
by Guest Ragg Mopp- 0 replies
- 137 views
The Upgrading from Vista to W7 Turorial says: Update, run and then turn off your antivirus program. I just recentely switched to MSSE and I like it no problems at all. It's up to the minute right now. I got the Upgrade Advisor Report and it says my MSSE has earned the compatible w/W7 Logo. I can't figure out how to turn MSSE off without uninstalling it, so I'm hoping I can go ahead and install the W7 upgrade without that. Continue reading...
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MSE Behavior Monitor with unspecified error.0x80004005
by Guest jimXN- 0 replies
- 154 views
original title: MSE Behavior Monitor with unspecified error. I update MSE about every hour and I still get event id:3002. I've uninstalled and reinstalled mse and still get the error 0x80004005. Any suggestions? I think it only happens on a restart. Do not have any traces of other anti-virus products. The mcafee removal tool has been used more then once. Appremover has been used but it did not find anything. I've searched and looked over this forum about this particular error but found no results that I haven't used. (except for MSE support case request) Log Name: System Source: Microsoft Antimalware Date: 2/13/2012 10:59:00 PM Event ID: 3002 Task Category: None L…
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Unable to run WIndows Defender - files missing
by Guest HeatherAP457- 0 replies
- 121 views
original title: i have windows vista and my laptop is telling me that windows defender is not on and basiclly cant be started due to missing files. When I try to download windows defended it says already installed with windows vista cannot reinstall. I have had viruses recently and want to make I'm protected and running normaly again. Continue reading...
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Unable to send Word document as attachment to an email
by Guest Trish Thompson- 0 replies
- 162 views
I have recently installed Microsoft Office Standard on my new laptap which runs Windows 7 Professional. When i am in Word and trying to send the document as an email attachment, I received an error dialogue box with the message "Word couldn't send email because of MAPI failure: "Unspecified error"." I clicked on the help button and have tried all the steps but no avail. The work around is to open Outlook and create an email with an attachment. This works BUT I would like to be able to use Word as it was designed. Anyone have a similar issue and suggested correction? Thanks! Continue reading...
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Where to get specified d/l for Standalone System Sweeper?
by Guest Dave123A- 0 replies
- 108 views
original title: Where to get specified d/l? The Microsft Sec. Scanner, upon scanning, finds a severe threat and asks to get a down-load of Standalone System Sweeper, an advanced malware remover tool and perform scan. Please help me to get it and instructions for using it. Many thanks. Continue reading...
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how can i reset new pasword for my pc i forgot it??
by Guest joycen- 0 replies
- 134 views
plz help me to reset password for my laptop i forget it so i cant log on thanks Continue reading...
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User ID and Password requested when updating Microsoft security essentials
by Guest Anuj Singal- 0 replies
- 127 views
original title: Problem updating Microsoft security essentials Hello, I am running Microsoft security essential on windows vista-32 bit. I use internet through my clg proxy server. Although my windows update is running perfectly fine. It asks for my login id and password to connect to proxy server and updates. But this is not happening with security essential. It does not asks for password and gives error that no internet connection. I added proxy settings in internet explorer, but it didnt help. Thank you. Continue reading...
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Error code 0x80248007 when trying to update Microsoft Security Essentials
by Guest Peggy JoBrock- 0 replies
- 174 views
original title: ERROR CODE WHEN TRYING TO UPDATE ESSENTIALS I keep getting an error code when trying to update my essentials the error code is 0x80248007 does anyone know how I can fix this? Continue reading...
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HELP!!! pop up blocker is giving me issues
by Guest erholton- 0 replies
- 123 views
I am trying to do my online homework and my site keeps getting blocked by pop up blocker and i have went through and changed all the settings and it still wont let my site run where do i go from here Continue reading...
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Multiple Clicks To Go Back One Page IE9
by Guest Fatawan- 0 replies
- 114 views
Mindboggling issue which has forced me onto Firefox. I can't just click the back button to go back to the previous page when browsing. Right clicking the back button shows a variable number of ads, and you have to click that many times to get to previous page. I have tried the uninstall/reinstall, ad blocking, blocking various websites involved with ads etc. No change. It makes IE9 worthless to me. Continue reading...
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Windows 7sp1 IE8 Unable to add to the trusted sites list in Internet Explorer
by Guest Keith Kalain- 0 replies
- 122 views
I have a user who is unable to add websites to their trusted sites list in Internet Explorer. The user's running Windows 7sp1, Internet Explorer 8. I've loaded up a test machine using the same image and configuration that the user has and confirmed that I was able to modify the trusted site list before joining the machine to our domain. After I added the test machine to the domain I was no longer able to modify the trusted sites list, the entire window is grayed out. The account I'm using has administrative rights on the machine. I've tried running Internet Explorer as administrator and cannot make changes to the trusted sites list. I've looked in: HKEY_LOCAL_MACHI…
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IE9 has display issues when the Windows Media Player OCX is loaded
by Guest SubtleData- 0 replies
- 118 views
We have an issue where there are display issues with text boxes when the page has the Windows Media Player OCX control loaded. The outlines of the text boxes run across the screen and do not coincide with the bounds of the text box. Additionally, the text within the box is garbled when the cursor is on that particular line. This only happens on IE9. Please point me in the right direction. Continue reading...
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Windows XP Pro and Windows 7 offline updates
by Guest Charles J Lee- 0 replies
- 161 views
I have several Windows XP Pro and Windows 7 Machines that aren't connected to the internet. Some of the machines need numerous updates. I am trying to find the best way to update the machines. I am using MBSA to identify the updates that need to by applied to the OS. I started to download and burn the Security Releases ISO Images but this will take a significant amount time. Is there a way to download all updates since a specific service pack 3? Continue reading...