Microsoft Support & Discussions

This is starting to get ridiculous. We're having hundreds of users asking questions about these cold-callers who claim to be from Microsoft. I find it disgusting that these scammers can trick vulnerable people (such as the inexperienced or elderly) and scam them out of sensitive information. Some of them even seem to know that you're running Microsoft Security Essentials - I wonder why - perhaps the user already had malware installed. What sort of person do you have to be to be able to do that sort of thing.. I mean they must have a conscience or something... Ironically, I've been hoping for one of these callers to phone me so I can make them squirm... unfortunately …

does microsoft call to fix problems? Continue reading...

I got a notebook, that came with Windows 7 starter a while ago. So I used an anytime upgrade to Home Premium, but now I want to fresh install Windows 7 with the upgrade, but neither the notebook nor the upgrade came with an installation CD. Is it posible to fresh install? Thanks. Continue reading...

Do we always have to open MSE or can we create an update icon for our desktop? Continue reading...

I am getting the following error and then when i click ok or cancel page reloads. what's the problem and why doesn't the the microsoft fix it detect it or fix it? i have ie 9 iexplore.exe application error application has generated an exception that could not be handled. process id=0x1bcc (7116), Theread id=0x176c (5996). click ok to terminate the application. click cancel to debug the application. Continue reading...

I have 4 updates that repeatedly fail to install for Office 2007 Student and Home Edition. I have tried several "Fix It" solutions but none have remedied the issue. I am running Win XP Pro SP3. These are the updates that are failing: All are failing with the same Error Code 0x80070643 KB951550, KB951944, Office 2007 SP2, KB967642 Thanks in advance for taking time to take a look at this with me. Continue reading...

I want to increase the size of my "C" drive on my laptop. I'm going to move from a 640 gigabyte drive to a 1TB drive. My approach to this is following: Backup my system using an image backup. I will be using a backup features within Windows 7 x86-64 Ultimate. Perform a physical swap of the hard drive. Load Windows on my system again. Excute a restore created previously from the backup done eariler. Use diskpart to expand the physical volume. Will the above process work? What have I left out? Thank Continue reading...

I have been using my external hardrive to store music files since June this year. It is connected directly to the motherboard through my usb port in the back of my computer. I purchased the computer Dell Inspiron 530 with Windows XP SP2 in June of this year and I have not had any problems with it. I recently allowed the Windows automatic update to install SP3 on my machine and since then I have had problems copying files to my external hard drive. I receive the message "The path is too deep". Yet I am able to copy those files directly to my C: drive. I tried uninstalling SP3 but the problem still exists. Continue reading...

When I'm saving a file in my roaming profile path I'm getting the message "File name too long". It don't matter what I name the file it still gives the error. I can use only two characters and get the message. Is there a limit of file names I can create in one folder in the defaulted roaming profile folder for a program? Because it let me save the file the first time. These are IBM client access session files. We normally create more than one session for the user. For example, AS400-1, AS400-2, and so on. I was able to create AS400-1 but not the others. I know this is not a restriction of the program it's more of a vista and windows 7 thing. I'm just looking for…

My emails are being garbled and unable to read or view attachments. Example below. Return-Path: Received: from [24.113.32.90] (HELO wavecable.net) by wavecable.net (CommuniGate Pro SMTP 4.2.8) with ESMTP id 347304897 for *** Email address is removed for privacy *** Tue, 13 Mar 2012 21:15:12 -0700 X-Junk-Score: 0 [] X-Cloudmark-Score: 0 [] Received: from nm32-vm0.bullet.mail.bf1.yahoo.com ([72.30.239.136] verified) by temp-blade-8.wavecable.net (CommuniGate Pro SMTP 5.4.3) with SMTP id 766166974 for *** Email address is removed for privacy *** Tue, 13 Mar 2012 21:05:07 -0700 Received: from [98.139.215.141] by nm32.bullet.mail.bf1.yahoo.com with NNFMP 14 Mar 2…

After the system reported a failure installing Visual Studio 2005 Service Pack 1, it was running very slow and I noticed the "install update and shutdown" button state, so I thought perhaps the failure had something to do with an open file handle or six, so I decided to try that route... The computer will not boot now. The System Recovery utility ran, and stopped at the "options" dialog so I can load the storage drivers for my SATA card. The drivers were loaded and a dialog pops up stating that the utility is "Searching for Windows installation". I can see in the main dialog behind it that it found the right installation (there is only one), but the "searching" dialo…

We are in the process of upgrading from XP Pro w/ Office 2003 to Windows 7 w/ Office 2010. One thing I have noticed is the inability to easily setup / view and/or print tif files in Windows 7 w/ Office 2010. XP Pro w/ Office 2003 was a breeze using Document Imaging. You can view / print multi-page tif files and select All or pages from: n to: n and our users were comfortable with this process and they use it EVERY day. With an upgrade to Office 2010 the Microsoft Office Document Imaging app is gone, so my first thought was it must have been incorporated into the operating system and IF you have a scanner connected to your PC it is (kinda'), but if you don't then you'r…

I have opened my computer to receive the following message: Revocation information for the security certificate for this site is not available. Do you want to proceed? What does this mean? I am running Windows XP. I am also not able to open any links in my email as well. Can you help me with this? Thanks. Continue reading...

It is preventing me from accessing internet or anything else. how do I get rid of it? Continue reading...

I have Windows7 Ult with IE9 on my computer. I try to download a file and it either never seems to start or it stops downloading the files. I have tried the pause and resume on some of the smaller files but when I try to download a large file, over a gig, this takes hours if not days to get it done. I have deleted the temp files and did a disk clean up and still doesnt help. I had the issue when i upgraded my computer so I even tried starting over from scratcha dn it doesnt seem to have helped. this is gettign very annoying and dont remember ever having this much of an issue at any other time than when I had a virus but since my computer is new and nothing on the har…

it was the best antivirus ever used by me in my life i wonder why was i asked to uninstall mse during w8 installation Continue reading...

Hello, Sometimes the ''Change Scan Schedule'' button in MSE is greyed out, as you can see in this image: http://img18.imageshack.us/img18/4302/mseu.jpg (please note I'm using the Dutch version of MSE). Its strange to me that it is not always greyed out. When the button is greyed out, MSE is not running a scan, and even when its greyed out I can still change the schedule in the settings. Any help would be greatly appreciated. Continue reading...

My system lost its motherboard. I recoevered data from the hard drive and saved recovered files to my file server. I back up my server every week. When I had to delete some back up copies becasue of space, a few files cannot be deleted becasue their filepath is too long (18 to 20 subfolders down). Is there any way to delete them? I tried renaming and moving and cut & paste, etc. I was able to delete the recovery file on my server. Continue reading...

Someone from Microsoft kindly contacted me a while ago and installed security protection. Some of my friends do not beleive this is possible and I just want to be reassured that my laptop is protected. Sorry to be a nuisance. Any firther info will be gladly supplied Malcolm John Smith Continue reading...

c:\windows\system32\winevt\logs\microsoft-support-diagnosis-scripted%4operational.evtx Microsoft securityb essentials stops and frezesw while trying to scan this file.Also the whole system is now very slow. Continue reading...

Hello everyone. I have an HP Pavilion DV6000 with Windows XP Home SP3. My problem is that when i start my machine, it tries to load Windows XP Embedded that of course isn't right and then a BSOD is on my screen (0x00000024). If I make a restart because the load of those Windows, my normal Windows XP Home Edition loads perfectly. Is there anything I can do to fix this problem? Thanx in advance. John Continue reading...

sir, my computer seems to be infected by deathly virus and i need to cane it fullybut still not going clear, other liscenced anti-virus are not working properly. every time, i insert new picture or vidoe file.. it creata folder files automatically.... which is infact not working... what is that... please.. me... those who can help me out..... thanking you.. in advance Continue reading...

Every few days I discover that the Real-time protection element of Microsoft Security Essentials has been turned off and a warning to that effect displayed on a Dell Inspiron 580 with 64 bit operating system & Windows 7 Home Premium - service pack 1 fully updated, can anyone explain why this is happening please? Dave. Continue reading...

Greetings. I have Windows Phone 6.5 Samsung Omnia-II and I have 2 questions. 1-Can I upgrade my Windows Phone 6.5 Samsung Omnia-II to Windows 7? Please tell me the whole procedure. 2- The marketplace on my phone does not have all the new applications and games. So how can I update it? Thank you. Continue reading...

I have a wireless router and had register the scanner's Mac address. I had previous scanner with Windows CE as OS the settings works on it but not on WM 6.5. I had the static IP address, DNS and WINS and all the static things specified in the router to connect which works well on the old scanners(MC9090) but same doesn't works in WM 6.5 (MC9190) Please help me on this. Continue reading...