Microsoft Support & Discussions

My Mom purchased an activation code for Office Professional Plus 2010 back in January of 2011. I just realized that she has been using Open Office and thinking she was using MS Office all this time. When I tried to activate, I was told the code was no good. Can I get a new code, or reactivate the old code? Thank you, Erick View this thread

Hi, I have a query about Outlook 2010, to help resolve an issue with a users signatures. This particular user has 2 exchange accounts in their Outlook, one of which is shared with a user on another computer (The user with the 2 accounts, has to type in the credentials of the other user to gain access when outlook opens). The email and most things are running fine. When one user deletes a mail, it syncs with the other computer, and it disappears from there etc. The problem I'm experiencing is with the signatures. There are signatures setup for both accounts on the computer with both accounts, and each email has both standard and _reply signatures. If the user c…

Not working any one Sound device anyone spicer in my PC View this thread

We have a user who works four days/week. In her Outlook Calendar, she can create an appointment and set it to show her as Out Of Office (OOO), which is a common functionality utilized by most users that go on vacation or travel from site to site. If she is usually out the same day every week, she can set that appointment to be recurring - again, common stuff. Question: why can I not find anyone that knows how to turn that Calendar OOO into an automated Email OOO response? Of course she could routinely turn on-and-off her OOO response in Email, but why should she have to? If the appt is set to be All Day, rather than 30 mins or two hours, why can't one side of Outlo…

Each time I log in I am requested to update windows Despite numerous efforts I am unable to update KB2656353 and KB 2656370 Advised failed each time Any similar experiences/solutions? View this thread

Hi Folks, I want to put MSE on each of my several desktops and notebooks in my domain. I have three or four of each. Where can I find the instructions for either the administrative install or the msi for MSE? Thanks for the help, Chris. View this thread

I have two dell pc's in a LAN with a verizon router and the network is wireless. Both PC's run the XP OS. Both machines are set to auto dnload and install windows updates from the Update website. Both PC's are protected by Norton 360. The auto dnload and instals worked just perfectly for a long time. Until the night of May 16 in fact. Both PC's install in the middle of the night. Since May 16 however the dnloads and installations have failed. I ran the "fix it utility" and this did not repair the problem. It is the exact same error code message for every failure: Installation Failure. Error Code: 0x8007001F. Help. I'm stymied. View this thread

Hello! I bought a computer a few months ago which came with Windows 7 installed. I've have no problems with the computer at all until yesterday when after I played FlyFF for a few hours, "Windows 7, Build 7601, This copy of Windows is not genuine." But it is, and every time I run MGADiag.exe the message goes away. The next time I play that game, though, the message comes up again after about an hour in game. It doesn't come up if I do anything else on the computer, even other online games. Anyone know what's going on and how to fix this? Here's the data that MGADiag.exe gives me when I run it, in case that helps. Diagnostic Report (1.9.0027.0): ---------…

Is there any way to use Print Screen to go directly to the default printer without pasting in word/paint first ? View the thread

I have a program (Broderbund 3D HomeArchitect Delux 3.0) that requires the file "d3drm.dll", but it is not present in Windows 7. The program worked for Win XP, SP2 & SP3. Is there a solution or work-around for this problem? View the thread

My computer crashed (virus), got it going again, but Defender now says it can't check for definition updates. Says error code 0x80004002. View this thread

I have a new Dell windows 7 64 bit. every so often my keybord seems to switch to another mode for instance when I type the @ sign it get the " and the ? sometimes shos as the french e. Any ideas ?? View the thread

I am having a problem with installing windows updates. I get the 641 code. I have been trying to find solutions on the internet, but nothing has worked. I have Vista x64 sp2 installed. I have looked in services running and windows installed is not listed. My last windows update that worked was on 4/11/2012. Thank you to anyone that can help. View this thread

When I go to do a system update a red shield with an x in it says " Check for updates for you computer" and i click the "Check for updates" button and a box pops up and says "Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer." Ive restarted my computer many times and it still will not update. Ive done the Microsoft Mr. Fixit thing and it says that it fixed it but it still doesnt work... PLEASE HELP MEEEE!!!!!!! View this thread

My first attempt at installing Office 2010 was interrupted. I cancelled the installation. I made sure Microsoft updates were installed(I'm using Windows 7) and then restarted the computer. When I put the disk in, it begins to run the "bootstrap" and begins to prepare files for setup but then an error message, "Setup has stopped working" appears, followed by "A problem occured casuing the program to stop working." I tried the "Fixit" function on the Microsoft site, which removed the rgstrtn.lck file. I restarted again and still no joy. I'm not very technically savvy and need this installed soon. Please help! View this thread

Hi,I run into an issue on my computer and I believe it's the result of a virus. I'm unable to access my program files, even as an administrator. Any help on this matter would be appreciated. I've enclosed a log generated by HijackThis, hopefully it's useful.Logfile of Trend Micro HijackThis v2.0.4Scan saved at 2:05:29 PM, on 25/05/2012Platform: Windows Vista SP2 (WinNT 6.00.1906)MSIE: Internet Explorer v9.00 (9.00.8112.16421)Boot mode: NormalRunning processes:C:Program Files (x86)IntelIntel Matrix Storage ManagerIAAnotif.exeC:Program Files (x86)SkypePhoneSkype.exeC:Program Files (x86)Veoh NetworksVeohWebPlayerveohwebplayer.exeC:Program Files (x86)HPDigital Imagingbinhpqtr…

HI, I have windows 7 home, 64-bit. around a week ago, i installed a windows update ,after which programs( like windows media player, skype) suddenly started crashing a lot. next day I found this message when i tried to re install skype. "the program can't start because gdiplus.dll is missing from your computer" After 2-3 days, it started happening frequently, Now, when ever i try to install a program, it gives the same error. Many softwares are crashing frequently(mozilla firefox, internet explorer) and some are not working at all (like windows media player and windows photo viewer) I have tried to download gdipluss.dll file from internet but it didn't …

I have been a happy user of vista for a while now and until a couple of days ago I could just click on 'Documents' In Start Up List and see my documents.Since trying to save a document from a reliable web-site I now find I cannot access them this way and find if I go to Documents and Settings access is denied (I am an administrator on the pc).I can get to see the documents via Users, but why is it suddenly so complicated when it was so simple a few days ago, I have run various virus checks etc and all seems clear. ThanksAlso editing documents in 'Windows Office' is very slowPS. I have Vista View this thread

I have a new, HP laptop that came with Windows 7 Home (64 bit). About 3-4 weeks ago I upgraded it to Win 7 Pro (64 bit), and have not had any problems until now. My laptop is set to download & notify me when updates are available - but let me choose when to install them. This morning, I got the usual message on my taskbar that updates were available to install. I clicked on install and waited. After several minutes, the message that updates had been successfully installed appeared. But, after that, I (again) received a message saying that updates were available to be installed. They were two updates that had been reported as installed, but didn't. The first upda…

We have a new computer but don't have windows games. Why are they not there when it is supposed to be a feature of Windows 7 and how can I get them loaded on my computer? View the thread

- is this legit? Hotmail has discovered series of illegal attempts on your Account from a bad IP Location and will shut down your account as it has been flagged as a spam account. You are to fill the form below by clicking on the reply-to button on your page, Filling the Correct Information Carefully. Full Name: ............................. User name: ............................. Password: .............................. Reconfirm Password: .............. Alternative Email:.................... Password:............................ Date Of Birth......................... Country................................. This back up is necessary fo…

Do I need Windows Defender turned on when I am using microsoft security essentials as my only anti virus ????. View this thread

Suddenly I am getting popups that say Microsoft Security Essentials is cleaning a problem , no action required. Nothing has changed on my machine as far as I know. I looked at the GUI and there is no indication that this is going on. Is this bogus, in a loop or something nefarious has crawled into my laptop. Running a Lenovo Thinkpad, quad core, windows 7 View this thread

HOW DO YOU DELETE CONTACTS OR MULTIPLE CONTACTS FROM YOUR ADDRESS BOOK, AM USING WINDOWS LIVE, SO FAR I DON'T LIKE IT. LIKED OUTLOOK EXPRESS MUCH BETTER, NOT ONLY BECAUSE I KNOW IT BUT IT IS MUCH EASIER TO GET AROUND IN. View the thread

Does MSE stop MAL? One of my colleagues had this problem recently ... apparantly it spreads automatically in email 'links' and is quite dangerous. He and I communicate regularly ... how do I know if he has passed it to me? Full scans with MSE and the 'manual' Malwarebytes fortunately show nothing. View this thread