Microsoft Support & Discussions

I keep being told I cannot access my account and receive the following message: "C: users\name\appdata\local\temp\autorun.dll was denied." No matter how many times I try, I cannot trust my computer, plus I cannot download anything (itunes, updates, anything). Any ideas? Continue reading...

Please help. Ive had a virus removal alert pop up on my surface2. To me it looks malicious. It wants me to download & install 'setup.exe.vbe' file from '26b431kj.avsystemprotect.nl' The alert popup doesnt look realistic. Its more of a jpeg than an actual box. Here's the web address for this popup: What do you reckon? Continue reading...

all other web site working properly like google.yahoo etc. only aol cant be connected it say not responding Continue reading...

How do I get all my files, programs, and photos back? I tried restarting the computer and it didn't work. Thank you, Continue reading...

My computer got infected with Cryptorbit virus. I tried two programs to remove it to no avail. The software (I used Malwarebytes and one from Ahnlab) kept saying there is no virus in my computer. I tried to use the Security Essentials, but the virus seems to stop it from opening. I tried Restore, which did not work, either. Any help from anybody here? Thank you so much in anticipation! Continue reading...

Original title: file size What is the maximum file size allowed for windows RT? Continue reading...

So I go onto my surfaces Microsoft marketplace today to download Dropbox for class and I notice that apps that are not free are costing $100+? Angry birds Star Wars edition says it $110. Which I don't believe. Does my tablet have some sort of virus or issue that is changing the pricing of the paid apps? What's wrong with my tablet Continue reading...

I have a new Surface Windows RT (not 8.1) and I'm unable to connect to my existing wireless printer over my home wireless network. The printer (Brother MFC-J625JW) is listed as a Windows RT compatible printer by both Microsoft and Brother. My printer is on, visible to my Windows 7 laptop via the wifi network, and works normally. The Surface is connected to the same network. I've entered the Windows Control Panel > Add a device. The printer doesn't appear in the list. In fact, the only thing that (momentarily) appears in the list is someone else's PC - but not my printer. How do I get the Surface to find my wireless printer that appears to be working normally fr…

I have the original Surface that came out and it has the latest updates. I have Kaplan videos that I watch. The screen to play the videos pops up and I can hear the video but I cant see the videos. I made sure that my shockwave player and all that good stuff was enabled but still not working properly. I bought the surface because I thought it would be easier to study with it and watch my kaplan videos wherever I am at since its lighter than a laptop but it has proven quite useless. HELP Continue reading...

I went to the digital download website but it will not let me complete message says I need download manager. Is it possible to download directly from the digital download site using windows surface rt. Continue reading...

Windows XP Professional, Version 5.1 2600, Service Pack 3 Build 2600, X86 based PC, Page File: C:\pagefile.sys This is additional info for my previous question. Jozef B. Continue reading...

Problem: repeatedly appear updating as follow: Security Update for Windows XP (KB2909210) Error Code: 0x8007F205 Cumulative Security Update for Internet Explorer 8 for Windows XP (KB2909921) Error Code: 0x8007F205 Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008 x86 (KB2901110) Error Code: 0x643 Security Update for Windows XP (KB2914368) Error Code: 0x80070017 Security Update for Windows XP (KB2916036) Error Code: 0x80070017 Installation failed. I use only Windows Security Essentials now. Before I also have Ad-Aware and Advance System Care with IO Bit Uninstaller. I assume, something happen after unin…

Seems like alot of people have this problem. It's been happening to me I think for the last month or so. I'm using a pretty old and shaky Win XP Home. I had Avast, and Comodo firewall, then about a year ago I uninstalled them ( used the uninstall utility I think) and installed MSE (and use windows firewall), after getting BSOD help in this thread http://answers.microsoft.com/en-us/windows/forum/windows_xp-system/bsod-help-please/e9c32b57-9a60-44f6-b684-dd38fe182064 I flashed my bios and that solved my bsod issues. Pretty sure this high cpu issue is fairly recent. I tried this advice I found Now go to your Microsoft Security Essentials, click on the "Set…

Is that can create my problems with update installation? Continue reading...

Does anyone know how to resolve these error messages in Event Viewer Applications: ERROR nview_info (no category) 1 (event)? Any help would be greatly appreciated. Special thanks for the responses to my Seagate backup problems. Warm regards, Shirles Continue reading...

I am having the exact same problem but i have windows 8. Split from: http://answers.microsoft.com/thread/65cb5e93-e56b-447e-9683-46545c09113e Continue reading...

Hello I have faced several issues with my onboard Ethernet card in Windows 8. onboard Ethernet card is disabled and I am using PCI Ethernet card for my Internet connection. But the thing is that the onboard Ethernet card sends packet and somehow shut down the whole network after a while. I didn't have this problem with the previous versions of Windows (Like Windows 7). I was wondering if I could get some feedback about the source of this problem and possible solutions. Best Regards Kasra Continue reading...

Hello! I have been frequently getting the BSOD off-late with the same error code at random times while using my laptop... often while in the middle of something important. I have noticed that this surfaced mainly after I ungraded my RAM from the default 4 GB and added an additional 4 GB DDR3. Although I think for the first few weeks, everything was fine. My DMPs from the Minidump folder as well the sysinfo file is uploaded at https://skydrive.live.com/redir?resid=B5D0E9D3B43E45B6!124&authkey=!APTLmIM-AvoDkRU&ithint=folder%2c for further reference. Please let me know if there is anything else I need to provide? It would be great if someone could help fix t…

I have a Toshiba Satellite running windows 8 and right from when i got it I had a problem where every time it updated my computer it wouldn't boot the next time. It would start up and show the Toshiba logo, then it would be black for a while, then the screen would start flickering. It would turn off for 2 seconds, then it would turn on, but be completely black for 2 seconds and it would just keep flipping back and forth like this forever and nothing else would happen. So I had to reboot it in safe mode and do a system restore. After that I disabled updates for a long time. Just yesterday i decided to give it another try and i had around 70 updates pending, so i updated th…

I am having issues connecting to the internet on my Cybertron Desktop PC with Windows 8. It has had problems connecting to the network before, but now it will not connect at all. I have a wireless card that I know works (as it was connected to the internet just two days ago), but it keeps saying that it cannot connect to the network. I can see the various networks, and I know the password is right. I have reset the modem AND router. I have hard-wired my computer in and it can connect to the internet, but for some reason will not connect wireless. I have uninstalled the drivers and re-installed them. I have done a system restore to before any downloads I have done, yet the…

First I want to say that I'm on a very limited fixed income which is why you will see that I'm trying to do these things as cheap as possible. I have a Dell D620 Latitude laptop, fairly old but all I have. Right now I am able to get online with an old hard drive. The hard drive that goes in here has Windows XP Pro. The XP program had gotten extremely slow and a friend took it to a friend who charged me 50.00 to basically do a dirty re-install of the XP pro o/s but now nothing works. My son bought me a Windows 7 Home w/SP1. I am well aware of what I need to do to install this W7 o/s correctly. My problem is that I'm not sure if my system has the needed graphics driv…

I have a Sandisk Cruzer Glide that's only a few months old. I just found that it became "write protected" on it's own, and I don't know why. Yes, I already contacted Sandisk and am scheduled to send it back for replacement. My question is: I have found a few "how to's" on the internet and both of the ones I checked out talk about in the Registry Editor HKEY_LOCAL_MACHINE key, SYSTEM, CurrentControlSet, Control; there is supposed to be a folder named: StorageDevicePolicies. I have 2 HP notebook computers, 1 with Windows 7 Professional and the other with Windows 8. I've been in both Regedits and can't find this folder. Why is this? And where can I fi…

i hav been using windows7 since from several years now i had been facing a problem that host file which helps in itunes in downgradin ios7-ios6 ....... error code 3194 is been vexing me Threads merged. Duplicate deleted. Continue reading...

Hello, I am running Flight simulator x SP2. I am having trouble with the sound. Even though I have the engine slider sound down to low, and ATC on high, the engine noise drowns out the ATC communication. please help. Continue reading...

Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional information about the problem: BCCode: 19 BCP1: 0000000000000020 BCP2: FFFFFA8018747B80 BCP3: FFFFFA8018747CA0 BCP4: 0000000004120006 OS Version: 6_1_7601 Service Pack: 1_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\021414-13072-01.dmp C:\Users\robinson\AppData\Local\Temp\WER-22635-0.sysdata.xml what happens is my computer stutters, basically freezing and unfreezing and if I go to shut it down then the blue screen pops up. I don't know what is causing it. Continue reading...