Microsoft Support & Discussions

Hey, everyone. I’m having some serious issues with my laptop. It’s stuttering, dropping frames, and even simple tasks like taking screenshots or moving the mouse are really choppy. When I try to launch Battlefield 1, there’s a huge delay on the initial screen. I can’t even select anything, and the mouse cursor lags behind by about a second after I move it. Exiting the game also takes a long time.I checked Device Manager and saw a yellow warning on AMD Graphics. I tried updating it, but it says everything’s up to date. So, I uninstalled the driver and rebooted, hoping it would fix itself, but nRead More...

Hello,Ive been having the issue that my keypresses persist after letting go of a key while gaming. The issue isnt very consistent and it doesnt always does it.. but sometimes my character keeps on walking straight or strafes to the left/right after ive let go of a key. I have already updated the drivers, made sure my keyboard software is up to date.. ive even bought a brand new keyboard to boot. The strange thing is that this issue started after i switched to a new pc. I cannot find out what is causing the issue and it really sours my gaming experience.Read More...

Hello, Getting the following error while attempting to download windows 11 ISO image. Some users, entities and locations are banned from using this service, use the following error code while contacting support. 715-123130 71f45d53-142d-47b1-9bd1-e652894e1955I don't see an option to contact support. Anyone, any ideas?Thank youSathyaRead More...

I was able to recover my account set a new and very complex password on it. I have been using that password and 2FA since. Today Nov 30th I tried to re-enable password less on my account and I'm not getting the notification on my MSFT Authenticator app. I know that app and account work because I had to provide the one-time code to get into my security settings. Please help?Read More...

Hello,is there a way to enable thumbnail preview *** of books that you have (.epub, .mobi, .cbr, etc) so that you can see the cover image in windows explorer?*** aside from installing some book handling software such as calibrealso, I installed dark thumbs on win 10, but it seems to have messed up with how explorer functions overall. Thanks a bunch!Read More...

I've just got an outlook.com account & email address & entered it into Windows Live Mail but it won't or can't connect to the outlook server, it either gives an error code-(Error 800CCC90) or continually asks for usename/password.I've tried pop 3 & IMAP to no avail.PLease can anyone help?Read More...

I’m lost with OneDrive. I don’t know what’s syncing. My phone/tablet are connected but not shown, and my SSD has duplicate desktops/docs. Afraid to touch anything—help!I've been asking chat questions and doing changes now realizing just how deep into the local cow depository I've ventured. I'd happily take any helpful advice...clearly I'm a bit dim so would appreciate nothing vague cause I just might burn all my bridges before Xmas making any further changes on my own. Oh originally the connection was between my laptop and OneDrive my original purpose for my meddling was to get rid of files fRead More...

my pc keep getting blackscreen when playing MHW and here is the dump file Loading unloaded module list ......... For analysis of this file, run !analyze -v nt!KeBugCheckEx: fffff803`f1cb87e0 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffff828a`a52f4dd0=000000000000013a 19: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * Read More...

Hello, my battery suddenly is stuck at 0% status after I just powerd my laptop on.I ran some diagnostics about my battery. I have inserted the results.What might have gone wrong?Read More...

I own a thinkpad running Windows 11, and whenever I plug in headphones into the audio jack it does not recognise it to be a separate audio device. Everything works fine, even the mic on the headphones, but I need to switch to laptop speakers without plugging them out sometimes, and its just annoying. I have attached screenshots of mmsys.cpl befoore and after plugging in the headphones and there is literally no change. What should I do? Image before plugging in headphones Image after plugging in headphonesNOTE: The One Plus Nord Buds 2r here are bluetooth earphones I use rarely.Also for some reRead More...

I have been trying to figure this out for about an hour now. In my display settings, it detects that I have 2 monitors.In my background settings it doesn't ask me which monitor to set my wallpaper as.I don't have any other desktops open.I've tried to attach pictures, but it won't let me and keeps saying the filed failed to upload (I have resized it down 3-4 times now and it still wont upload and tried uploading it as a JPG and PNG).Read More...

I recently purchased a Colorful EVOL P15 laptop with the following specifications:Processor: Intel i7-12650HGraphics: NVIDIA RTX 4060RAM: 16GBStorage: 512GB SSDUnfortunately, I’ve been encountering a Blue Screen of Death (BSOD) issue with the error code 0x0000000A.I’ve already tried the following troubleshooting steps:Updating Windows via Windows Update.Updating the NVIDIA graphics drivers to the latest version.Despite these efforts, the problem persists. Could someone guide me on additional troubleshooting steps or potential solutions?This is the minidump fileRead More...

my laptop Dell vostro 3510 can't start normally, i have to plug in the charger and turn on the laptop, i checked the battery and it's normal. i see the laptop flashing 4 orange lights and 1 white light. i don't know what's wrong with the laptop. hope you can help meRead More...

I am running Window 11 Home version 23H2 on an HP Envy 11th Gen Intel(R) Core(TM) i7-1195G7After a system update a few weeks ago, fingerprint sign in - which is what I had been using to log in the whole time I've had this laptop - stopped working. It now says Windows Hello options are not available. I now have to type my passcode every time. I searched and saw other people saying they are having this problem, and I tried the suggestions in this post which were unsuccessful. I replied twice to the thread and have received no assistance, so I am making a new post hoping I can get help. Read More...

So I was playing in the game where I pressed shift and enter several times and now the command Windows tab Windows d and Windows r don't work anymoreRead More...

As I said in the title when I try to Reset my PC the window that gives you the option to keep or remove data doesn't show up.When I Go to Setting-System-Recovery and then I press "Reset PC" the blue window with the options shows up for maximum 3 seconds and then it disappears and I can't press anything in settings after.I tried going to Troubleshoot and doing other tutorials on YouTube and nothing works.I'm using windows 11 version 23H2(OS Build 22631.4317)Can Anyone help me please?Read More...

Hello I saw this in my download "Win11_24H2_English_x64" and it's 5.41GB please can I remove it without it affecting my system in anyway? I don't know how it got there but the system cleanup suggests I clean it because it's muchRead More...

HI! I am a user of Windows 11. I like the Focus Timer feature that comes with the Microsoft Clock app. Recently, I have been unable to open this app. It just doesn't open up however I may try. I have tried to restart the laptop but it was no use. I had a diagnostic test and the result showcased errors in the last update. It also said that those had been fixed but still, the clock app doesn't work. I also went through some similar questions posted on Microsoft support by other users and I have tried sfc /scannow. The result showcased that there were some corrupted files but said that they haveRead More...

Hi. My laptop of 2 years suddenly couldn't use microsoft products such as word saying that my license is not activated i checked my settings and it says my windows is activated, checked the status of my license using cmd and received this error "0xC004F056" please help. Thank you. Read More...

how can I install windows 11 on a blank hard driveRead More...

I initially thought it was a RAM problem, bought a new one, but the problem didn't stop. I also recently updated the video card drivers, so maybe that's the problem, I attached the dump files below and a photo of one of the "Blue screens", I gently ask you to helphttps://drive.google.com/file/d/1dPhFu9G-ZrdfG1ihti7KrWKCJixek3yg/view?usp=drive_linkRead More...

Basically, my pc has been pretty slow and suddenly I’ve been getting bad image errors so I tried to reset PC but it keeps failing. Now when I tried to scan it gives that error and when I try to dism it says “Error: 1017 , The system has attempted to load or restore a file into the registry, but the specified file is not in a registry file format”. Please help.Read More...

Sure, here is your refined question to post to the Windows community:Subject: Lenovo IdeaPad Flex 5 - High Hardware Reserved Memory After Windows UpdateHi everyone,I recently purchased a Lenovo IdeaPad Flex 5 with 8GB of RAM. Initially, the usable RAM was around 7GB, but after a recent Windows update that failed (I experienced the 'blue screen of death' and after my computer reset, I was able to complete the update), I noticed it has dropped to 5.6GB, with 2.4GB reserved for hardware. I’ve updated the BIOS and all drivers and ensured the BIOS settings are correct, but I still can't reduce the Read More...

Görsellerde göründüğü gibi "Bunun yerine bir Microsoft hesabı ile oturum açın"a bastıktan sonra gelen ekranda "Evet"e bastıktan sonra "Aradığınız öğe burada yok" ile karşılaşıyorum.Read More...

DescriptionA problem with your hardware caused Windows to stop working correctly.Problem signatureProblem Event Name: LiveKernelEventCode: 141Parameter 1: ffffe68e83e95460Parameter 2: fffff807decb7a40Parameter 3: 0Parameter 4: 5a8cOS version: 10_0_22631Service Pack: 0_0Product: 768_1OS Version: 10.0.22631.2.0.0.768.101Locale ID: 18441Files that help describe the problemWATCHDOG-20241130-2141.dmpsysdata.xmlWERInternalMetadata.xmlWPR_initiated_DiagTrackMiniLogger_OneTRead More...