Microsoft Support & Discussions

Okay, so I was just using my pc as normal when it crashed (My pc was also stuck on the BSOD screen, I had to force shutdown).Here's the dump filehttps://www.mediafire.com/file/36f3xes9hov8j5z/120124-15531-01.dmp/fileRead More...

Buenas tardes. quiero reinstalar la versión de Windows a través Windows update, pero al descargarla no me pone que sea la versión de Windows 11 pro, mi portátil al comprarlo venia con home y yo lo he actualizado, mi duda es si al iniciar esta opción volveré a home. GraciasRead More...

I set both of my Background and Lock Screen pictures to certain pictures but if I walk away from my desktop, after locking my laptop, I return only to find the Lock Screen picture has changed. And when I log in, the Background picture has changed too. I am not using Windows Spotlight at all. Why does this keep happening?Read More...

I have removed and signed out of the account everywhere on my computer, yet it still tries to make me 'change my pin' every so often. I also think it is blocking me from playing certain games and they just won't launch no matter what silly fix i try. I don't want to end up wiping my pc but if that's the only option I'll do it. Any help would be appreciated. Read More...

I've recently reinstalled windows because i wanted windows on a faster drive and i keep getting this BSOD. It doesn't stop me from using my pc, but it is does get in the way. For example, sometimes when i power down my PC it BSOD.Read More...

I'm using Windows 11 Build 26120.2415 on my Surface Pro 11, which is a fresh installation of Windows. When I try to use the Windows Recall feature, it says 'updated models required.' How can I manually download or update the necessary AI models to enable this feature? Read More...

My hp victus laptop has just come back from having a faulty motherboard replaced and is locked by bit locker. I have followed instructions to access a bit locker key through both of my personal Microsoft accounts and through my college account with no success. I have also used another laptop to create a recovery usb as instructed by hp support which has not worked. I literally just get the bit locker screen whenever I turn on my laptop. Hp have referred me to seek support from Microsoft before returning to them. Please helpRead More...

My WiFi doesn’t work even though it is connected to my pcRead More...

Hi, I'm trying to install new Windows 11 to my Surface laptop 5 completely from scratch. I stacked at Let's connect to Internet step. It doesn't seem any wi-Fi options. Shortcut Shift+f10 even with Fn doesn't work. Could you please help me with this? Read More...

Hi Team,I have been observed this issue from past one year that the windows 11 system update is very slow. Even on sunday 9 PM in india. Please find the latest attached screenshot for your reference.Regards,G.V.SunilRead More...

Since approximately 2 weeks ago, on Startup - before typing in my log in credentials (4 digit pass code) - my PC screen shows a blue screen with 3 Windows Volumes, with the first one highlighted. I click on that 1st volume and access my Windows 11 log in page, where I type in my 4 digit pass code. This never occurred before, i.e., somehow my hard drive has been partitioned into 3 drives. How do I resolve this issue?Read More...

Specifically, I have Inkscape installed on my Windows 11 PC and I'd like to associate it with .ai (Adobe Illustrator) files. Windows Store apps can not be selected manually through the usual process (screen shot 1):Right-Click on the fileChoose an app on your PCI have also tried associating the file through Settings > Apps > Default Apps > but I run in to the same roadblock. Inkscape is installed in C:\Program Files\WindowsApps, which is a restricted folder and I do not have permission to access it even though I am an admin on my own PC (I'm the only user).I started to follow to thRead More...

I've seen a question about this on this community before and it made me clear that it isn't happening because I was hacked or something like that, but it didn't solve my problem and the thread was already closed. I've seen cases where the space went up to 20 GB and then shrank back to less than 2GB and kept varying without me installing a single file. Now this problem got worse and I can't create even a text file, because I supposedly ran out of space. Does someone know how can I fix that? I would be very grateful. Read More...

For two years, I've been constantly under attack, with daily attempts to compromise my Microsoft account. While I've implemented robust security measures, including strong passwords and every security step provided in the security mode—I've used everything—I'm experiencing frequent, brief service interruptions affecting websites, Copilot, and other Microsoft services. These disruptions coincide with suspected attack attempts. I'm seeking a comprehensive solution to permanently address this issue.Read More...

Hello,on my son's Windows 11 (23H2) PC it is impossible to add the English-US language pack to the primary German language using "Setting/Time & Language/Language".The "language pack" downloads OK but the other packs (including speech recognition and extended speech recognition, text to speech etc.) are hanging at 0% of the download or maximum at about 30-60%. Then nothing happens anymore.Restarting the PC results in "updates are to be installed" for hours - after that process finishes finally the language packet US-EN is still not installed.Removing it and trying again result in the same Read More...

Hello, I recently noticed when logging in to Windows after booting up my computer, that another account has popped up at the bottom left with a username containing only of numbers. When I try to log into it , it asks for a password just like logging in any other normal Microsoft account. And finally, when i check Accounts through the settings menu, it says that that account has Admin privileges.I dont think this is normal , Is it..... Read More...

windows 11 can't install 24h2takes all other updates okay.. is there something I can try?ThanksMikeRead More...

Whenever i right click my screen and click display settings it brings me to my home page in windows settings where i cannt find anything for my display settings there is absolutely 0 place to check my monitor specs and my windows seems to be very different to toher peoples. also in my settings app there is less tabs on the left than there is in everybody elsesthe tabs i have on the left are home. system,. network, personalisation, apps, accounts, accessibility, privacy and security and windows updateRead More...

I've downloaded an app to help mod a game. But every time I try to open it I get a "Bad Image" error.It never happened to me before. Any idea what to do?My pc:Windows 11 2024CPU: I9 12900kGPU: 4090Ram: 64GB 6000HZStorage: 2TBRead More...

If I leave my PC idle or in sleep mode it almost always fails to load back up, I have to restart and occasionally get the BSOD. I've attached latest minidump files below:https://drive.google.com/file/d/1BRMsVU7vrRcRkSnA_8ExToJmi3O0hsve/view?usp=sharingRead More...

So my computer shut down randomly and I needed to enter the bit recovery key to start my laptop . After doing that , it says my pin is no longer available, click to set up pin . This is where my problem starts . I can’t set it up , it just loops back to the same page . Then I read online I need to get into safe mode so press shift and restart but it does not get into safe mode . Have tried it several times , not sure what to do now .Read More...

Hello, I have recently started having constant BSOD. I can't even update Windows with the installation assistant, which crashes or causes a BSOD. I have unplugged all USBs except the keyboard and mouse. I've also run the MEM86 RAM test, which gave no errors. My PC is only 5 months old. I'm running the following - Device name GamingPC Processor Intel(R) Core(TM) i9-14900KS 3.20 GHz Installed RAM 64.0 GB (63.7 GB usable) GPU NVIDIA Geforce RTX 4090System type 64-bit operating system, x64-based processor Windows Minidfumps - MinidumpsMany thanks Read More...

I have just installed Windows 11 Pro version 24H2and am running Windows Feature Experience Pack 1000.26100.36.0. I want to have a Slideshow on my background, but cannot select it. Can anyone help me?Read More...

I received this email: "*** Email address is removed for privacy ***" <*** Email address is removed for privacy ***> claiming to be from Microsoft Windows? For what reason their is no Contact information with this email. can anyone please provied me with the correct information so I can white list it, if it is correct?Read More...

please please please for the love of god stop auto checking settings after windows updates Microsoft I hate how you force us to use features we dont need and as a result it breaks workflow.I generally always ignore the forced "set up windows" pop ups after updates . But for whatever reason I clicked next next next this time.Today i realized it tried to auto sync my desktop to one drive as a backup through one of these settings and I subsequently lost my entire desktop b/c it forced backups of my desktop and then forced deletion through the space saving option.I currently have only dummy files Read More...